3IX.COM - You Won't Beleive This... (Screens Included)
Feb 5, 2009
After deciding recently to use 3ix.com's hosting service (as reccomended by a few friends) my account was setup within 5 minutes, all good so far. Until I decide to use thier "customer support", take this at shock value:
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Considering the size of the company, and I was talking to "Techinal Support", I am appaled, by the lack of knowledge and cheek I recieved.
Overall I am appaled by the customer support.
To be honest at first I thought the operator was confused, then I realised she's a thick as a plank.
The companies director(s) will be receiving this as present from me to them
I've recently ordered two new servers with Windows OS, and am wondering how I go about making sure the hard drives I ordered are the ones actually installed, and the RAM i ordered is the ram actually installed.
I know the amount of ram and amount of diskspace is correct by Properties and My Computer but not sure how to figure out the others.
ClubHostCity, CyberToad, IICT, etc - ALL Scammers - Proof Included
Three months ago I was looking to move to a dedicated server from my VPS account at WiredTree. I posted on a couple of message boards and found an ad on the cPanel.net forum and decided to PM the owner, "Spiral" as he goes by on their forum. That's when my hosting experience started to spiral out of control...
The owner PM'd me back and forth several times (posted below) and mentioned that he "OWNS" most of the large datacenters and hosting providers, even LayeredTech and others even bigger. He went on and on about all the places he owns and how I could get a great discount through him, regardless of where I wanted to go through. He even stated that nobody in the business does anything even half as good as he does. Sounded good enough...
Well, after deciding on the server he suggested at LayeredTech's site, he said he was going to set everything up for me and send me the billing and login details. I got several emails and PMs giving me all the normal info, IPs, addresses, logins, etc. I setup the subscription for payment in PayPal and was happy as could be...
As I started noticing some software issues that I wanted to get help with, since I had a "fully managed" server, I tried contacting the supposedly stellar support for the CyberToad/ClubHostCity/IICT.net/etc company. As I sent numerous emails to the support@clubhostcity.com email address I was told to use, I never once got a response. After finally getting in contact with the admin via a private email address I had, I was told it must have been a fluke and it wouldn't happen again. What I didn't tell them is that I tried sending emails from 8 different email services, both free & premium.
As time went by and I had more issues, I tried repeatedly to contact numerous email accounts and phone numbers that I found across the net for this company, still to no avail. No auto-response, no personal response, no answering machine, nothing.
Finally, this past Friday, my server went completely offline for no apparent reason. Again I tried contacting anybody I could think of and still I got no response. Finally I got a hold of a phone number for the admin and he answered, from his "hospital" bed. He stated that the server had a power supply issue that took out the motherboard and ruined the hard drives. The only option was to wait as they got everything figured out and back online. This was the last I'd hear from the one-man "support" staff.
Well, after three and a half days of trying to call this number back, I got tired of the notice that the number had been disconnected so I dug down and worked as hard as I could at getting LayeredTech to understand my situation and to help me. They looked through their logs and tickets and discovered something that just blew my mind... The reseller cancelled my server and dozens of others for a supposedly "future hardware upgrade reasons". Keep in mind, they cancelled the servers all together, leaving the drives with all the data to be recycled into other member's servers. LT confirmed that there was absolutely nothing wrong with the servers, no hardware or software issues at all. They had been cancelled flat with no upgraded hardware ordered, nothing. They even saw the proof that I've paid for them in advance on time and that I have nothing on my server against any TOS, not even a single curse word.
Finally, after working tirelessly, I convinced LT to put the server back together and keep the hard drive from being wiped. I had 10 hours to get my data moved over to a new service (SoftLayer) that has been absolutely awesome to me. I've gone to a site that is related to this cluster f8ck of companies and saw in the forum that numerous other individuals are having their servers taken offline and haven't been able to get any type of response at all.
Since this issue started, I've done a lot of deep digging and discovered a lot of things that I really don't like about this group of companies that really makes me worry for the safety of other customer's data and businesses. I'm a smart cat and I don't get taken very easily and I'm sure others won't be as fortunate as I was at getting their data back.
Below are some of the pieces of information that I'm sharing for proof...
Quote:
Chat log with Matt Tilson on MSN, screen-name of "mdtilson@hotmail.com" & "CyberToad":
CyberToad: Do you do anything special that requires the system outside of Cpanel or the hosting accounts? Me: nope, I just use it for the websites and the maintenance/setup of said sites CyberToad: LOL. You do realize I own 76 hosting companies and most all the major data centers, right? Me: I wasn't aware of that:-O CyberToad: IE: Not a problem
CyberToad: Did you by chance see my post from earlier this week in Ads / Offers on cpanel forums? Me: I was just looking through the ads/offers section as we speak Me: I see the one you posed but it's for $145/mo Me: I see a decent one for serverpoint CyberToad: That's one of thousands of configurations but one that might work for you here. If that is something you might be interested in, I can give you $20 off the monthly price and apply the VPS upgrade money towards it
Me: thanks do you have a site with the different plans or options or are they mostly per request? CyberToad: I have many, many sites. Top pick for dedicated servers would be [url]. Our main shared / reseller brand would be Clubhost City at [url], for VPS hosting rackforce.net, for free hosting cybertoad.net Me: wow, I'm taking a look at layerdtech right now, this is your company? nice CyberToad: one of many
CyberToad: (Side note, I was on the Plesk development team and using that for many years before getting involved with Cpanel so well familiar with both sides)
CyberToaderver has IMAP, POP3, SMTP, SMTP2, Webmail Me: Sorry, I need to be more clear, Google doesn't have it so don't worry about changing anything for that CyberToad: Spam protection on the server is about 100 years more sophisticated than anything Google has or will likely ever have and probably 200 years ahead of anything Cpanel has by itself
Me: I honestly can't tell you how much of a relief and learning experience it has been to work with somebody that knows what they're doing. I will recommend your companies to everybody I know. I've never been so impressed with customer service for anything CyberToad: PHP v5.2.2 (pre-release) for scripting and v5.2.1 with full options for web sites CyberToad: Oh well you haven't seen our customer service yet! (haven't gotten past me yet..... we have 24 hour monitored support, helpdesk, ticket systems, live chat, AI expert help systems, toll free support, multiple help regional centers, etc Me: Hey, you've already sold me
Me: My site is down again. I'm not able to login even to cPanel to try and restart things and I haven't been able to get a response from ClubHostCity's support staff either. CyberToad: Me: I've sent four different emails to support@clubhostcity.com the past week from different email accounts (including one on the server you host) and have yet to get a response, again. Me:? CyberToad: We haven't received any mail from you
Me: Do you use webmail? CyberToad: Uh yeah .... I'm on the Squirrelmail development team!
Me: I need to get info on who I should contact with urgent issues like my server being unresponsive. I tried looking around at clubhostcity.com and the helpdesk link doesn't work and I'd like to know who I can contact since I have the completely managed service included in my monthly fee. CyberToad: The helpdesk like works perfectly unless you are going to the wrong page. [url]
Me: My site is to a crawl and won't even fully load for me. I'm at work so I can't log into cPanel and see what's going on because of the firewall here. Could you please take a look at my server and see if something going on?
Matt, My server appears to be down again and has been for about 15 hours or more. I tried getting a hold of clubhostcity's support to no avail and I really need my sites back up. Can you please take a look at it?
Me: I don't mean to sound like a jerk but this has been completely unacceptable. I cannot get in contact with anybody to get my server back in gear. It's going to be going on 24 hours and that is unacceptable by any standard. CyberToad: Instead of sending email (especially since your mail provider isn't working right), I would suggest submitting support tickets directly using our helpdesk ticket system at http://support.clubhostcity.com
Me: I can't ever seem to get a response, I've sent this same question around 6 times over the past month or two. I still can't submit any tickets via the support help desk as it doesn't give me any option of where to send one.
Me: My server is completely down and yet again I can't get a hold of anybody with any support at your company. Please respond.
Me: Anything you can do to get this fixed ASAP would be great. The server has been down for almost two days and I've been emailing support@clubhostcity.com trying to get help to no avail.
Me: I know you have other things going on but I really need to have my sites back up. Can you please have the techs move the drive to a new machine or something? It's been 48hrs and I haven't even heard why the server's been down, let alone an ETA on when it'll be up. This is costing me a lot of money by having my business offline.
Me: I have confirmed with LayeredTech that the issue is not hardware or server related but that you (the reseller) actually requested the server be turned off. This is a complete nightmare for my company and you have no right to do this. I need my server back up and running now.
How to update out of date components included in VPS? For instance...
rkhunter is at v1.3.4 whereas the current version is 1.4.2. Why both about updating? Well, in part to reduce the number of false-positive warnings and in part to gain more current protection.
A yum update isn't possible as 1.4.x has moved on quite significantly from 1.3.x and while downloading and installing rkhunter isn't terrible difficult, trying to get it to update the 1.3.4 version included with VPS seems somewhat more difficult...
SpamAssassin is at v3.3.1-3 whereas 3.4.0 is the current release version and 3.3.2 is no longer supported, meaning 3.3.1 is definately way out of support. Why bother? Better spam detection and blocking
When VPS will update to something nearer current versions of both of these components?
I was trying to set up archive-my-tweets [URL] .... and I seem to have gotten stuck with a 403 error. When I remove the .htaccess file the 403 goes away but so do the rewrite rules so that's a problem.
You'll see the contained .htaccess file that's included in the project.
Basically for now I'm just trying to run this on my mac. I have set up the files in a subdirectory of my personal web server. The personal web server is working fine--but when I go to the /tweets directory I get the 403.
when I try to go to a site of mine with the www like this one [url] It won't work but if I take out the www like this[url]it does work.
I'm not sure what could be causing this. As far as I'm aware everything is setup okay. I understand it's impossible for anyone who reads this to properly diagnose the issue without access to my server.
I've got the latest grsec stable, but i'm having a problem with getting ip_conntrack working.
I did the following with make menuconfig after copying my default kernels config file...
Networking -> Networking support -> Networking options -> Network packet filtering framework (Netfilter) -> Core Netfilter -> Configuration -> Netfilter Xtables support (required for ip_tables) -> "conntrack" connection tracking match support.
After a compile and reboot:
error: "net.ipv4.netfilter.ip_conntrack_generic_timeout" is an unknown key error: "net.ipv4.netfilter.ip_conntrack_icmp_timeout" is an unknown key error: "net.ipv4.netfilter.ip_conntrack_tcp_timeout_close" is an unknown key error: "net.ipv4.netfilter.ip_conntrack_tcp_timeout_time_wait" is an unknown key error: "net.ipv4.netfilter.ip_conntrack_tcp_timeout_last_ack" is an unknown key error: "net.ipv4.netfilter.ip_conntrack_tcp_timeout_close_wait" is an unknown key error: "net.ipv4.netfilter.ip_conntrack_tcp_timeout_fin_wait" is an unknown key error: "net.ipv4.netfilter.ip_conntrack_tcp_timeout_established" is an unknown key error: "net.ipv4.netfilter.ip_conntrack_tcp_timeout_syn_recv" is an unknown key error: "net.ipv4.netfilter.ip_conntrack_tcp_timeout_syn_sent" is an unknown key error: "net.ipv4.netfilter.ip_conntrack_udp_timeout" is an unknown key error: "net.ipv4.netfilter.ip_conntrack_udp_timeout_stream" is an unknown key error: "net.ipv4.netfilter.ip_conntrack_max" is an unknown key error: "net.ipv4.ip_conntrack_max" is an unknown key
I did a ls on /lib/modules/2.6.27.10-grsec/kernel/net/ipv4/netfilter and dont see the modules that i see in the default kernels...
With a competitive price, comparable to Google Apps Pro Edition.
In my opinion is a very good product, http://tinyurl.com/68d9h5
that unfortunately I can't resell yet
I still think that Scalix and Zimbra provide a better -final user- experience that Open-Xchange but in business, speed is a must, and having a product before a competition is a competitive edge. You can't keep waiting a company forever.
BTW, Just wanted to take advantage to comment how poor and oldie look the webmail interfaces, we hosting providers provide to our users. With the exception of Windows Email systems and Roundcube, most control panels come with Squirrelmail and Horde, look old. They are good and stable but they are and look good.
Some days ago, I got a new customer and after I gave him the login info for their Cpanel 11 account and webmail, he told me:
"..I don't like the webmail.. I use Yahoo email all the time, and it is easy to use. Squirrel looks simple, but it is "ugly"..."
I must admit, that I felt embarrased.
What did I finally do with him? Configured Google Apps for free for him. Now he is happy. But I am thinking is that if I start to find more customers like this, my business will end up in charging for configuring "nice webmails..."
I'm having issues after changing my system time and rebooting for whatever reason it didn't take effect but now my VMWare servers wont boot. I get this error when trying to run a vmware-cmd
[root@plexus ~]# /usr/bin/vmware-cmd -l /usr/bin/vmware-cmd: Could not connect to vmware-authd (VMControl error -14: Unexpected response from vmware-authd: 511 Error connecting to /usr/sbin/vmware-serverd process.) [root@plexus ~]#
also when i try logging into the web interface same error.
I've got a small box running as a fileserver with CentOS 5. Sometimes life is a little easier using a GUI for jobs rather than SSH.
As this is not accessible externally, I've got it to autologin to a non-privilaged user, and as part of that logon a VNC session is opened using the inbuilt remote desktop tool.
This was working perfectly, until I realised if I cold boot the server without a monitor attached, X11 wont start at all unless I attach a monitor to it.
I know I can start a VNC session from using vncserver, but this way allows me to logon to the server as if I was sat infront of it, rather than running an extra session.
Presumabley I can add something into /etc/X11/xorg.conf so X11 will start without a monitor hooked up?
I keep trying to restart Apache but it wont restart... I run a command line to restart it, but nothing happens. Here is what I have tried:
Quote:
-bash-3.1# chroot /home/fatehost.net/runtime_layeredpanel/ fatehost:/# /etc/ bash: /etc/: is a directory fatehost:/# /etc/init.d bash: /etc/init.d: is a directory fatehost:/# /etc/init.d/httpd-users Usage: /etc/init.d/apache2 start|stop|restart|reload|force-reload fatehost:/# /etc/init.d/httpd-users start Starting web server: Apache2(98)Address already in use: make_sock: could not bind to address 205.209.135.132:80 no listening sockets available, shutting down Unable to open logs fatehost:/# /etc/init.d/httpd-users restart Forcing reload of web server: Apache2httpd (pid 5955) already running . fatehost:/# /etc/init.d/httpd-users force-reload Forcing reload of web server: Apache2. fatehost:/# /etc/init.d/httpd force-reload Forcing reload of web server: Apache2. fatehost:/# /etc/init.d/httpd-users restart Forcing reload of web server: Apache2httpd (pid 13475) already running . fatehost:/# fatehost:/# /etc/init.d/httpd-users start Starting web server: Apache2(98)Address already in use: make_sock: could not bind to address 205.209.135.132:80 no listening sockets available, shutting down Unable to open logs fatehost:/# /etc/init.d/httpd-users stop Stopping web server: Apache2. fatehost:/# fatehost:/# /etc/init.d/httpd-users start Starting web server: Apache2(98)Address already in use: make_sock: could not bind to address 205.209.135.132:80 no listening sockets available, shutting down Unable to open logs fatehost:/# fatehost:/# sudo /etc/init.d/httpd-users stop bash: sudo: command not found fatehost:/# su root /etc/init.d/httpd-users restart Forcing reload of web server: Apache2httpd (pid 20391) already running . fatehost:/# /etc/init.d/httpd-users reboot Usage: /etc/init.d/apache2 start|stop|restart|reload|force-reload fatehost:/# reboot WARNING: could not determine runlevel - doing soft reboot (it's better to use shutdown instead of reboot from the command line) shutdown: timeout opening/writing control channel /dev/initctl init: timeout opening/writing control channel /dev/initctl fatehost:/# WARNING: could not determine runlevel - doing soft reboot bash: WARNING:: command not found fatehost:/# (it's better to use shutdown instead of reboot from the command line) > shutdown: timeout opening/writing control channel /dev/initctl > init: timeout opening/writing control channel /dev/initctl > fatehost:/# /home/fatehost.net/runtime_layeredpanel bash: /home/fatehost.net/runtime_layeredpanel: No such file or directory fatehost:/#
I'm running Plesk 8.4.0 and for whatever reason apparently IonCube didn't come pre installed or wasn't working so I tried installing it which is just getting the .so files and adding it to the php.ini that didn't work so I tried Zend the installer said it was complete but again no go. So I have this for an error
I have this problem today after a fresh install...
I think its maybe i havent dont it proper im not sure..
But a client joined today and i have new account created auto after payment and well it says in the whmcs the user has an login and password but when i tried to login with it it said login failed
Also it trys to login to whm not cpanel with the account, even tho its set up as shared hosting in products...
the login link is : [url]( i removed name for security)
So this is a new problem for me, and I have no idea what could be broken?
My server works, but none of the sites load.
Server ip is 69.162.121.170, one of the sites is bloghost.cl
Where should I start looking? When you try to visit the site it just tells you it cant establish a connection. All I did was restart the server today, and now nothing works
We know the problem with geekstorage that their vps nodes are oversold.
i asked for a refund for the months i havent use yet, and they wont refund me, they just say that i will get credit, but i think it is not fair he can not hold my money for a service that has not been provided yet, im not asking for a full refund, just for the months i prepaid
i have 268 dollars in favor, i offer a deal to jay to just refund me 218 dollars instead of 268, and now he is not responding my tickets i have been waiting more than 24 hours to get a response
One of my customers has been having a problem with his index files not showing up. It'll display the parent directory, and you can clearly see the index.html file in there, but it won't show it as the index.
It happened in one directory, and I went into .htaccess and did DirectoryIndex index.php.... but now i'm wondering if its part of a bigger problem, because its happening to other folders now.
I built a web hosting server, the following is its state
Cent os 5 AMP server loaded updated (installed it as a complete suite during installation so it was all set to go with php mysql modules loaded) webmin usermin virtualmin
created 2 named based hosts.
now when i load up wordpress in a site and try to run install.php
the following pops up
"Sorry, I can't write to the directory. You'll have to either change the permissions on your WordPress directory or create your wp-config.php manually."
I had this issue before and research said to redo the entire server (tried everything and was fed up had fedora then"
you can have a look at www.itgrunts.com just click create config file and the errror pops up.
The php and mysql db work great on simple scripts but i dont know why this happens.
i worked with assigning the users and apache user to the directory and everything, no joy.
An automatic backup in plesk has filled up the disk space in my VPS. It seemed to crash first of all - couldn't access my website, then i tried to restart it. It wont restart and comes up with the error below.
As i can't get into plesk i don't know how to delete these old backup files, seem to be in a catch 22. Help
Jul 17, 2008 01:05:33 PM Start Process Completed Jul 17, 2008 01:05:33 PM Click here to open/close operation details.Start VPS #48606643 Failed Jul 17, 2008 01:05:33 PM Operation start with the VPS(s) VEID48606643 is started. Jul 17, 2008 01:05:33 PM Starting VE ... Jul 17, 2008 01:05:33 PM vzquota : (warning) block_soft_limit [10000100] < block_current_usage [10099244] Jul 17, 2008 01:05:33 PM VE is mounted Jul 17, 2008 01:05:33 PM Setting devperms 20002 dev 0x7f00 Jul 17, 2008 01:05:33 PM Setting devperms 20007 dev 0xac8 Jul 17, 2008 01:05:33 PM Adding port redirection to VE(1): 4643 8443 Jul 17, 2008 01:05:33 PM Adding IP address(es): 212.227.251.151 Jul 17, 2008 01:05:34 PM ERROR: Can't write to file /etc/sysconfig/network-scripts/ifcfg-venet0 Jul 17, 2008 01:05:34 PM bash: line 264: echo: write error: Disk quota exceeded Jul 17, 2008 01:05:35 PM vzquota : (warning) block_soft_limit [10000100] < block_current_usage [10099244] Jul 17, 2008 01:05:35 PM VE is unmounted Jul 17, 2008 01:05:35 PM VE start failed Jul 17, 2008 01:05:35 PM Operation start with the VPS(s) VEID48606643 is finished with errors: #1004 Error invoking vzctl utility: Starting VE ... vzquota : (warning) block_soft_limit [10000100] < block_current_usage [10099244] VE is mounted Setting devperms 20002 dev 0x7f00 Setting devperms 20007 dev 0xac8 Adding port redirection to VE(1): 4643 8443 Adding IP address(es): 212.227.251.151 ERROR: Can't write to file /etc/sysconfig/network-scripts/ifcfg-venet0 bash: line 264: echo: write error: Disk quota exceeded vzquota : (warning) block_soft_limit [10000100] < block_current_usage [10099244] VE is unmounted VE start failed . Failed Jul 17, 2008 01:05:35 PM Complete Process Failed
