Hostingplex - 3rd Shift Admin Removes VPS And Destroys $1000s In Development
May 14, 2007
STAY AWAY FROM HOSTINGPLEX! OR SHOULD IT BE HOAX-ING-PLEX? TOTAL INCOMPETENCE!
After one week and no email on my new VPS and repeated requests by the admins to document what the problem was over and over again I decided to contact sales and report how unsatisfied I was with their service.
The 3rd shift admin promptly removed my VPS and destroyed thousands of dollars worth of development.
I guess if you are that lame that you can't get email working on a week you need to lash out and cause damage to someone. I'll be calling in the morning to see if this is regular policy to immediately void a contract and destroy the current working website wothout any warning.
Reponse from hoaxingplex admin below.
Hello,
We haverefunded the payment and removed the vps, your domain is not registered through us so you already have access to reconfigure it for a new vps, we are not withholding access to anything.
Kevin Moonlight
Hostingplex.Com
Ticket Details
===================
Ticket ID: SYQ-564945
Department: Level 3 Support
Priority: Medium
Status: Open
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Feb 25, 2015
Symptoms are that two of my domains are not resolved anymore, one of which is my mail, the other the plesk default. So even I try to login by ip, it bounces to the default name and that does not resolve.
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The domains were set up like many others that still work, as masters.
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Linux auringostaitaan.fi 3.2.0-4-amd64 #1 SMP Debian 3.2.63-2+deb7u1 x86_64
>plesk version
Product version: 12.0.18 Update #36
Update date: 2015/02/21 07:05
Build date: 2015/01/26 15:00
Build target: Debian 7.0
Revision: 333059
Architecture: 64-bit
Wrapper version: 1.1
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[url]
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