Exchange Server - Managing Company Group Emails

Our company has recently invested in a Microsoft Small Business Server, we are moving all our email accounts to exchange server.

Our company runs a high profile website in Japan and we have a few email accounts that are downloaded by multiple staff, rather than have all staff download the same emails is it possible to have all emails forwarded to a public inbox where emails processed can be marked and ignored by other staff?

We do not want to forward the emails to user's personal inboxes, this seems to be the common solution for this type of email.

This might sound like a basic questions but we have trolled the internet for best practices in trying to set up this solution on exchange server but have not come across an answer.