Domain Names Not Resolving

Dec 16, 2007

Ocassionally some users have problems to connect the their websites, they can connect to the server via browser and can ping it and tracert the server IPs fine, they can also browse domains having a dedicated IP address. But they can't connect or ping their websites from their end, basically I think the domain name is not resolving.

From our end and the rest of users everything works fine.

Once I get a complain of this type I try whatever I can do

Check to see if their IP is not blacklisted
Restart named service
Restart apache service
But most of the time this doesn't work at all.

Exactly as the problem comes it goes, nothing I did seems to have any effect on the solution. It goes and ocassionally reappears.

Would you suggest me what would I do to find where the problem is and try to solve it.

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Our apache server is not resolving host names only ips. When i check the access.log it is denying entry for any host

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May 23, 2008

i have a weird problem with dns bind. i just setup a zone file and it seems [url]works but [url]doesnt work. i have also created a cname for www but still not working.

here is my zone file

$ttl 38400
domain.com. IN SOA ns1.domain.com. webmaster.domain.com. (
1211542287
10800
3600
604800
38400 )
domain.com. IN A 67.223.229.117
ns1.domain.com. IN A 67.223.229.117
ns2.domain.com. IN A 66.249.8.117
domain.com. IN NS ns1.domain.com.
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www IN CNAME domain.com.
ftp IN CNAME domain.com.
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Does anyone have experience with DNS issues?

I'm hosting a few sites with LiquidWeb (freeteams.net and laxteams.net are the big ones), who's been a terrific host, but I occasionally have some issues trying to access my sites. It occurs only occasionally (maybe 10-20 people have let me know in the past year), but with users in different locations and on different ISPs. It seems to also only occur for a couple of hours.

When they try to type in a specific domain, it won't show up in their browser (browser-independent, I've tried it in Chrome, IE, and Firefox.) However, when they try the IP address directly, the site works. I have about 4 sites on one server, all with their own IP address, and the issue doesn't affect all the domains at the same time.

LiquidWeb says it's an ISP issue (they've checked all the settings on the server, and everything looks ok.) I tend to agree with them, because when I or my users switch from using their ISP's DNS server to OpenDNS' server, it works. However, it's happened at a number of different ISPs around the U.S., including universities, which makes me think there's something I can do to solve the problem. Also, I don't want users to have to change their computer settings.

Also, while I can't access the domain in the browser, I am able to ping the domain, and it will respond.

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here what i got via dig:-

; <<>> DiG 9.3.4-P1 <<>> mp3-dash.com ANY
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 45634
;; flags: qr rd ra; QUERY: 1, ANSWER: 5, AUTHORITY: 2, ADDITIONAL: 0

;; QUESTION SECTION:
;mp3-dash.com. IN ANY

;; ANSWER SECTION:
mp3-dash.com. 14400 IN A 89.46.102.100
mp3-dash.com. 14400 IN SOA ns1.mp3-dash.com.mp3-dash.com. admin@mp3-dash.com. 2009040602 86400 7200 3600000 86400
mp3-dash.com. 14400 IN MX 0 website.com.
mp3-dash.com. 500 IN NS ns1.mp3-dash.com.
mp3-dash.com. 500 IN NS ns2.mp3-dash.com.

;; AUTHORITY SECTION:
mp3-dash.com. 500 IN NS ns2.mp3-dash.com.
mp3-dash.com. 500 IN NS ns1.mp3-dash.com.

;; Query time: 24 msec
;; SERVER: 69.42.208.19#53(69.42.208.19)
;; WHEN: Thu Apr 9 20:47:14 2009
;; MSG SIZE rcvd: 202

does that all look ok, i have even ran dns lookup

and here what i getting:-

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Searching for mp3-dash.com. A record at F.GTLD-SERVERS.NET. [192.35.51.30] ...took 158 ms
Searching for mp3-dash.com. A record at ns2.mp3-dash.com. [89.46.102.75]
Query timed out (interrupted after 1,999 milliseconds)
Retrying...
Searching for mp3-dash.com. A record at ns1.mp3-dash.com. [89.46.102.74]
Query timed out (interrupted after 2,000 milliseconds)
Retrying...
Searching for mp3-dash.com. A record at ns2.mp3-dash.com. [89.46.102.75]
Query timed out (interrupted after 2,004 milliseconds)
Retrying...
Searching for mp3-dash.com. A record at ns1.mp3-dash.com. [89.46.102.74]
Query timed out (interrupted after 2,000 milliseconds)
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I have a customer having trouble with his email today, his domain seems to be unknown for some servers, even the host server refuses to ping to it

[root@svr01 ~]# ping perform.com.co
ping: unknown host perform.com.co

If I ping from my location it works fine

C:>ping perform.com.co

Pinging perform.com.co [74.86.13.172] with 32 bytes of data:

Reply from 74.86.13.172: bytes=32 time=126ms TTL=49
Reply from 74.86.13.172: bytes=32 time=120ms TTL=49
Reply from 74.86.13.172: bytes=32 time=123ms TTL=49
Reply from 74.86.13.172: bytes=32 time=117ms TTL=49

Ping statistics for 74.86.13.172:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
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The domain is working for one year now.

Domain changed

The problem has dissappeared as it came.

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[url]

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