I have 2 servers hosted with SoftLayer, In 22 Jun, I had reboot my servers, one of them didn't start and then SL said that it's was a reslov problem and we fix it, after that day, I start seeing all my websites traffic start go down , I check Google Analytics and the visitors number is going down everyday, I open a ticket and say that to SL and i think it's was a DNS problem they tell me after a lot of replys that they fix it and i must wait for 72 hours that need for the dns to be updated worldwide, I didn't say that SL support is bad no they are very very helpful support and many thanks to them, but i wanna to listen to your opinions here about my problem, and from where it's?
I have a very long 2-week 2-page horror story but I don't feel like typing it all out right now.
Basically, they deleted my account with no warning and now I need to transfer my domains away but I cannot because my domains are locked and I have no access to my account so I cant unlock them myself and they wont unlock them, no matter how many times I ask them. Does anyone here know a number I can call at 1&1 for somebody who knows what they're talking about and can actually help me? Or perhaps an email address? A web page?
I've been with Hostnine for over a year now. Overall comment: service is good and support is OK but needs some work. HOWEVER, today I was threatened that my reseller account will be terminated in 72 hours. An unknown person, at the time, ddosed my website. I never even heard of the attacker until recently after the attack was made when other members from my community told me who he was. I run a gaming community, and the attacker apparently ddosed my website because I'm "stealing his players and reputation". Our community is bigger than his and perhaps he was a bit jealous, I'm not sure, but back on topic...
Hostnine claimed that "I am a danger to other clients and I'm putting them at risk".
This was their reason for shutting down my main account (the one that was ddosed). I contacted support via phone explaining the issue and I was inquiring why my account should be terminated over something I was completely innocent in and a victim of. They claimed it wasn't their decision to cancel the account and that is was strictly up to the abuse department. Text may sound louder than words, but all I said to the technician was it was "bs" (edited to bypass filter, sorry admins). I didn't say it in an angered voice nor was I yelling, cussing at, or being rude or insulting anyone. I said it in a calm voice and the next thing I hear is "You know what, you have a good day" and he hung up on me. Understandable I suppose, he took my words offensively even though I wasn't being rude about it.
Anyways, another technician replied to an open ticket I had open previously about the attack. He stated that I was completely rude and insulting the tech, and that they feel my entire reseller account should be terminated. They said they are here to give me support, not to be abused and insulted. I understand that, but I wasn't being insulting to the guy. The tech had no right to hang up on me, the other tech had no right to accuse me of "insulting and being rude to another tech", and he also had no right to completely remove my account for something so stupid. It seems they take everything offensively and just flip out over the slightest thing.
I can verify that as well. There was an earlier incident where a tech was being completely rude to me and he got fired because he randomly snapped at me. Anyways, putting aside the phone call, they completely misunderstood that I was the victim of a serious attack. They're basically taking it out on me for being a major risk to other clients and they're going to terminate my account, when what they should be doing is leaving me alone and pursuing the attacker. After all, I was the victim and the attacker was the one doing wrong.
I feel like I'm being punished for something I didn't do. What could I have done to prevent this? I tried explaining that to the host but they don't care -at all-. They have no sympathy and have been completely rude during the entire issue. And during the phone call, even if the tech did take offensively to what I said, that still doesn't give them a reason to completely terminate my account. My payments are usually always made on time, I'm patient when having issues, and I'm just an overall average good client, in my eyes.
So to sum it all up, I WOULD NOT recommend this host. If you're looking for good servers, go ahead and go with Hostnine. But the support can be terrible at times because some of the techs are really moody and have short tempers. And if you get ddosed by a random person, forget it, you might as well just think you did the attack yourself, because either way your account will be terminated because you'll become a risk to other clients.
Hostnine has A LOT of negative reviews. Some good too, but the majority of all reviews, I'd say, are negative. Search for yourself, there are dozens of topics on this forum about them.
Does web hosting company The Planet have absolutely no respect or care for small business customers?
I have just had the most horrible customer service experience in my life. Our server went down after a simple restart Friday. Now, three days later, we are still without a server, our web sites are down, and we are loosing thousands of dollars. AND - even worse - we are loosing credibility with our customers.
After technical support had been unable to get our server up and running again Friday, we asked the tech staff if it would be a good idea to buy a new server instead, since our old server was getting old. They said this would be a very good idea.
So we talked to one of The Planet's sales staff on Saturday, and he promised we would have our server by the end of bussiness that day. Now, two days later, we still don't have our server.
And, worst off all, every time we contact The Planet support, we are promised things are getting solved and that they will get back to us, which never happens. We even left a message with one of the managers, and even he didn't bother to answer us back!
Can you imagine being out of business for THREE whole days (going on four), with nobody caring about your bussiness enough to even keep you updated on what's happening? Have we just been extremely unlucky or are there others out there with similar experiences?
I started with Servage.net on recommendation of a friend. At first they were good. Simple to use, had most of the features I wanted.
It was slow, especially the database, but I could live with that for the low price. Then the horror began...
First, a hack attack that put trojan scripts into every index file in every site.
Servage refused to acknowledge this after I told them they were hacked. They refused to back up their system to an unhacked version. Instead they let the trojans continue on as if nothing happened.
If that isnt bad enough... they then changed the password on my account.
To which I tried to use the forgotten password feature to recover it. Only, that would not send the password to my email address.
Now, in order to contact Servage, you have to log in and submit a ticket. But I couldnt do that without my password. They rejected every email I sent based on this reasoning.
I finally got an email account that did not autoreject my email address.
So they sent me a new password.
Which did not work.
So I asked again.
They send the same bloody broken password back.
I asked again, for a new password.
Ask again, no response.
Ask again, no response.
Ask again, no response...
After months of this they decided I was not worth talking to anymore.
Oh... that was until my service expired. Then all of a sudden I was back in demand.
Daily emails saying my account is overdue. As if I was still using it. As if I was still ABLE to use it.
Eventually two of my domains that I purchased thru Servage are going to expire, and I have no way of getting them back, since they refuse to allow me to log in. They refuse to talk to me.
Many friends and business partners have given up on me, because of the problems with Servage. I had a dream contract to develop my Naiture project, ruined. All my emails with my potential client, blocked. @#$@#!$!#@$#!@$
Let me conclude this message by saying "Servage Sucks" so that all the search bots in the world can find it and lead people here.
Futurehosting did a migration this morning on my VPS and after the migration my site is reverted back to old backup in February. Both on my old VPS and new VPS Ips shows the same old backup files not the current one. I panicked and quickly told the support and they did the restoration to the recent backup file from my old VPS but I checked my site again and its still show the same old files. I have lost total of 3 months of hard work and there's no way for me for getting the files back. From their VPS plan "All VPSs include Future Protect which makes a backup every 6 hours." I did not get the recent backup instead of last February backup. This is outrageous and there's no sleep for me on tonight while I'm going to create all those missing files.
I have a new VPS server in which I did not configure the /etc/resolv.conf file. My VPS has three domains that are all working and resolving fine. But I keep getting an email from my provider that says this:
The hostname (v6.volumedr.com) resolves to. It should resolve to xx.xx.xx.xx. Please be sure to correct /etc/hosts as well as the 'A' entry in zone file for the domain.
Some are all of these problems can be caused by /etc/resolv.conf being setup incorrectly. Please check this file if youbelieve everything else is correct.
You may be able to automaticly correct this problem by using the Add an A entry for your hostname ' under ' Dns Functions ' in your Web Host Manager.
Why does the actual server hostname need to resolve via dns?
I have confirmed that /etc/hosts looks good and I added an A record in my WHM for each domain. Do I need to configure the /etc/resolv.conf file too? Do I need to list my three domains and my server hostname(v8) and then my two primary DNS servers?
Yes using NSLOOKUP and DIG both always return results from the first name server if it is up (no rotation) and when it is down, the timeout is the default 5 seconds (not the 2 that I specified) before going to the second name server.
I just got a very cheap box intended to learn HyperVM/OpenVZ. just got it tonight and got 5 IPs. So I add those 4 IPs in the Resources > IP Pools section. I don't know what to add in the Resolv Entries (space Separated) field.
if this is not the correct forum for this, please be free to move them.
I have a VPS (ConetOS 4.4, OpenVZ), it all works fine, however on reboot, the resolv.conf gets reset to some nameservers that are no longer in use, How do I change this so after a reboot it uses the nameservers I am using now?
I am trying to edit my database parameters by editing my /etc/my.cnf file. However I am new to SSH and can't seem to get this working. The parameter I wants to change in /etc/my.cnf file are as follows max_connections 600
I uploaded a joomla template and now need to edit the css file. But it says it is unwritable. Earlier, I had a problem editing an image. My host said, "Since these files were created the webserver, you didnt have ownership to change these files."
So perhaps the same happened with the css file? What do you think?
I have a few customers that want to manage their own content. I don't think a CMS is the way to go (learning curve is too great) so I was wondering if anyone knew of a website software similar to Site Builder (but not Site Builder) that will allow a customer to edit their own content? Or maybe suggest an easy to use CMS~
root@host# free total used free shared buffers cached Mem: 4016936 2598976 1417960 0 138424 1558652 -/+ buffers/cache: 901900 3115036 Swap: 5275640 0 5275640 Eventually, the cache reaches 2600000 and i would like to keep the cache smaller so that the free RAM is always steady around 500k for when a lot of traffic comes through.
linux hosting. Basically i want to edit php.ini inside my dedicated box to include
Code: disable_functions = show_source, system, shell_exec, passthru, exec, phpinfo, popen, proc_open, base64_decode, base64_encodem, proc_terminate but how can i edit php.ini? I know where my php.ini and I have root access.