Web Hosting :: A Tale Of Woe And Bad Timing

Servage.net - Tale Of Horror
I started with Servage.net on recommendation of a friend. At first they were good. Simple to use, had most of the features I wanted.

It was slow, especially the database, but I could live with that for the low price.
Then the horror began...

First, a hack attack that put trojan scripts into every index file in every site.

Servage refused to acknowledge this after I told them they were hacked. They refused to back up their system to an unhacked version. Instead they let the trojans continue on as if nothing happened.

If that isnt bad enough... they then changed the password on my account.

To which I tried to use the forgotten password feature to recover it. Only, that would not send the password to my email address.

Now, in order to contact Servage, you have to log in and submit a ticket. But I couldnt do that without my password. They rejected every email I sent based on this reasoning.

I finally got an email account that did not autoreject my email address.

So they sent me a new password.

Which did not work.

So I asked again.

They send the same bloody broken password back.

I asked again, for a new password.

No response.

Ask again, no response.

Ask again, no response.

Ask again, no response...

After months of this they decided I was not worth talking to anymore.

Oh... that was until my service expired. Then all of a sudden I was back in demand.

Daily emails saying my account is overdue. As if I was still using it. As if I was still ABLE to use it.

Eventually two of my domains that I purchased thru Servage are going to expire, and I have no way of getting them back, since they refuse to allow me to log in. They refuse to talk to me.

Many friends and business partners have given up on me, because of the problems with Servage. I had a dream contract to develop my Naiture project, ruined. All my emails with my potential client, blocked. @#$@#!$!#@$#!@$

Let me conclude this message by saying "Servage Sucks" so that all the search bots in the world can find it and lead people here.

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Websites Timing Out
I'm not sure why my brand new dual proc quad core xeon 2.5ghz harpertown gets time out when the server load is under .5

Like it'll be running ultra fast and suddenly, I can't get into ssh, whm, my websites or anything. When I ping it, no reponse. Is it because it restarted itself?

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Apache Timing Out
I have recently tweaked my server (AMD 3000+ 1gb Ram 10mbps port) by configuring the httpd.conf, my.cnf and php.ini.

I am pleased to say that the server is now responding well and the load is always below 1.00.

However, sometimes a user will experience a time-out through their browser. Once they refresh the server will then react as it should and carry out the command which is being asked of it.

tweaking apache so that timeouts do not occur....here are the changes I have made...

php.ini

Code:
[MySQL]
; Allow or prevent persistent links.
mysql.allow_persistent = Off
httpd.conf

Code:
KeepAlive On
MaxKeepAliveRequests 100
KeepAliveTimeout 3
MinSpareServers 16
MaxSpareServers 32
StartServers 20
MaxClients 150
MaxRequestsPerChild 5
and finally here is my.cnf file

Code:
[mysqld]
skip-locking
skip-innodb
max_connections = 400
key_buffer = 200M
myisam_sort_buffer_size = 64M
join_buffer=2M
read_buffer_size = 5M
sort_buffer_size = 5M
read_rnd_buffer_size = 5M
table_cache = 1536
thread_cache_size = 128
interactive_timeout=100
wait_timeout=10
connect_timeout=10
tmp_table_size = 48M
max_allowed_packet = 16M
max_connect_errors = 10
query_cache_limit = 3M
query_cache_size = 64M
query_cache_type = 1
thread_concurrency=4
log-slow-queries = /var/log/mysql/mysql-slow.log
old-passwords = 1

[mysqld_safe]
open_files_limit = 8192

[mysqldump]
quick
max_allowed_packet = 16M

[myisamchk]
key_buffer = 64M
sort_buffer = 64M
read_buffer = 16M
write_buffer = 16M

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CRON Job Timing Out
i have had a problem for some time now, regarding my CRON jobs. I am trying to download a large amount of data from ebay (through their API, totally legal and aboveboard) using php, but my CRONjob times out.

I have tried resetting the timeout variable, but then it exceeds the maximum filesize
SO, my question: is there any way to have a script run as a CRON job, and wen it is complete, call another script?

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Php Cli Keeps Timing Out
I have a php cli shell script that I want to be running continuously without ever stopping. However, I noticed that it would stop executing after a while on its own.

Is there a way to keep a script running forever without timing out, or daemonize it?

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Httpd Running But Timing Out
I had a strange error this morning, httpd was running fine but nothing was loading. All the other services worked fine but I checked the error log and couldn't find anything. I restarted httpd and it's running fine now.

Quote:

[Sat Feb 10 11:48:01 2007] [notice] suEXEC mechanism enabled (wrapper: /usr/sbin/suexec)
[Sat Feb 10 11:48:01 2007] [notice] Accept mutex: sysvsem (Default: sysvsem)
[Sat Feb 10 13:06:02 2007] [notice] caught SIGTERM, shutting down
[Sat Feb 10 13:06:03 2007] [notice] Apache configured -- resuming normal operations
[Sat Feb 10 13:06:03 2007] [notice] suEXEC mechanism enabled (wrapper: /usr/sbin/suexec)
[Sat Feb 10 13:06:03 2007] [notice] Accept mutex: sysvsem (Default: sysvsem)
[Sat Feb 10 20:42:26 2007] [notice] caught SIGTERM, shutting down
[Sat Feb 10 20:42:28 2007] [notice] Apache configured -- resuming normal operations
[Sat Feb 10 20:42:28 2007] [notice] suEXEC mechanism enabled (wrapper: /usr/sbin/suexec)
[Sat Feb 10 20:42:28 2007] [notice] Accept mutex: sysvsem (Default: sysvsem)

Looks just like normal operations... I checked the access log and nothing looked out of the ordinary either.

Anyway the only suspicious thing I saw was the daily scan by spammers to see if I had anything exploitable.

Quote:

[Sat Feb 10 00:16:32 2007] [error] [client 69.13.76.82] File does not exist: /var/www/html/a1b2c3d4e5f6g7h8i9/nonexistentfile.php
[Sat Feb 10 00:16:33 2007] [error] [client 69.13.76.82] File does not exist: /var/www/html/adxmlrpc.php
[Sat Feb 10 00:16:33 2007] [error] [client 69.13.76.82] File does not exist: /var/www/html/adserver/adxmlrpc.php
[Sat Feb 10 00:16:33 2007] [error] [client 69.13.76.82] File does not exist: /var/www/html/phpAdsNew/adxmlrpc.php
[Sat Feb 10 00:16:33 2007] [error] [client 69.13.76.82] File does not exist: /var/www/html/phpadsnew/adxmlrpc.php
[Sat Feb 10 00:16:33 2007] [error] [client 69.13.76.82] File does not exist: /var/www/html/phpads/adxmlrpc.php
[Sat Feb 10 00:16:33 2007] [error] [client 69.13.76.82] File does not exist: /var/www/html/Ads/adxmlrpc.php
[Sat Feb 10 00:16:33 2007] [error] [client 69.13.76.82] File does not exist: /var/www/html/ads/adxmlrpc.php
[Sat Feb 10 00:16:33 2007] [error] [client 69.13.76.82] File does not exist: /var/www/html/xmlrpc.php
[Sat Feb 10 00:16:34 2007] [error] [client 69.13.76.82] File does not exist: /var/www/html/xmlrpc/xmlrpc.php
[Sat Feb 10 00:16:34 2007] [error] [client 69.13.76.82] File does not exist: /var/www/html/xmlsrv/xmlrpc.php
[Sat Feb 10 00:16:34 2007] [error] [client 69.13.76.82] File does not exist: /var/www/html/blog/xmlrpc.php
[Sat Feb 10 00:16:34 2007] [error] [client 69.13.76.82] File does not exist: /var/www/html/drupal/xmlrpc.php
[Sat Feb 10 00:16:34 2007] [error] [client 69.13.76.82] File does not exist: /var/www/html/community/xmlrpc.php
[Sat Feb 10 00:16:34 2007] [error] [client 69.13.76.82] File does not exist: /var/www/html/blogs/xmlrpc.php
[Sat Feb 10 00:16:34 2007] [error] [client 69.13.76.82] File does not exist: /var/www/html/blogs/xmlsrv/xmlrpc.php
[Sat Feb 10 00:16:34 2007] [error] [client 69.13.76.82] File does not exist: /var/www/html/blog/xmlsrv/xmlrpc.php
[Sat Feb 10 00:16:34 2007] [error] [client 69.13.76.82] File does not exist: /var/www/html/blogtest/xmlsrv/xmlrpc.php
[Sat Feb 10 00:16:35 2007] [error] [client 69.13.76.82] File does not exist: /var/www/html/b2/xmlsrv/xmlrpc.php
[Sat Feb 10 00:16:35 2007] [error] [client 69.13.76.82] File does not exist: /var/www/html/b2evo/xmlsrv/xmlrpc.php
[Sat Feb 10 00:16:35 2007] [error] [client 69.13.76.82] File does not exist: /var/www/html/wordpress/xmlrpc.php
[Sat Feb 10 00:16:35 2007] [error] [client 69.13.76.82] File does not exist: /var/www/html/phpgroupware/xmlrpc.php

I have nothing to be exploited so I'm thinking that wasn't the cause either.

I checked user_beancounters and there are also 0 fail counts.

Quote:

Version: 2.5
uid resource held maxheld barrier limit failcnt
509: kmemsize 4679572 9150217 50000000 50000000 0
lockedpages 0 0 256 256 0
privvmpages 51822 84271 262140 524280 0
shmpages 10913 10929 21504 21504 0
dummy 0 0 0 0 0
numproc 52 91 400 400 0
physpages 14273 24587 0 2147483647 0
vmguarpages 0 0 131070 2147483647 0
oomguarpages 14912 33040 26112 2147483647 0
numtcpsock 16 146 360 360 0
numflock 1 6 188 206 0
numpty 2 2 16 16 0
numsiginfo 0 25 256 256 0
tcpsndbuf 154284 371176 1720320 2703360 0
tcprcvbuf 197308 539932 1720320 2703360 0
othersockbuf 13416 239892 1126080 2097152 0
dgramrcvbuf 0 2800 262144 262144 0
numothersock 13 27 360 360 0
dcachesize 0 0 2273280 2416640 0
numfile 1199 2022 5820 5820 0
dummy 0 0 0 0 0
dummy 0 0 0 0 0
dummy 0 0 0 0 0
numiptent 89 89 128 128 0

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Geo Load Balancing Via Timing Connections
I'm working on a script to help users get routed to the nearest, fastest server for the best ping. I'm in 2 datacenters, one on the east and one one the west coast of the US.

I've looked at some of the geo lookup programs based on IP, but they either seem inaccurate or expensive.. and just downright difficult to use.

I found out that some geo load balancers use the connection speed to figure out the best route. So, I'm trying to think of a way of timing the users connection from multiple server locations.

Has anyone here done that sort of thing before? Any suggestions on how to best do that?

Two completely different methods I've considered:

1. putting 2 images on a web page, and using javascript to time the loading of them.
2. pinging the user IP from each coast and seeing which is fastest. (Is there a lighter way than ping? )

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FTP Timing Out When Uploading Small Files
There is a behavour with my server FTP when uploading a whole directory with many files in many sub-directories

Very often, the server disconnect itself when actively uploading files and the log simply says 'timeout'

It is as if the file got 'stuck' half way, and the FTP consider them as idle, therefore it disconnect you with a 'timeout' before reconnecting you.

But i have no problem uploading a single 200mb file to the server via FTP. I suppose no problem with 'keep alive'

So what is this behavior and how to solve it?

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Browser Timing Out/ftp Issues Asia Pacific/Australia/Oceania To US
I have a VPS located in LA, USA.

For over a week now I have had the following network issues:

- browser timing out (for me and visitors to my site)

- ftp connection issues

The server load is low so it's not server related.

Traceroute TO the server appears fine.

Traceroute FROM the server to users IP's appears to have issues over the SingTel/Optus network.

My webhost says it's an issue for SingTel/Optus.

SingTel/Optus Engineer say:
"Our testings point to a problem either within Cogent's network or on a peering link between Cogent and Singtel in LA.

I'd suggest that the owner of the domain (me!) approach his hosting provider and have them escalate to Cogent. We can't escalate to Cogent as we have no peering with them."

So I've been the meat in the sandwich for over a week with no sign of a fix.

My options appear to be to either move the VPS away from the webhost and host it locally (Australia) or to somehow wait for someone to step up and take responsiblity and get this resolved.

My heart says wait as it's not *my* responsibility but it's costing me financially and professionally.

Anyone else experiencing similiar/same issues from the Asia Pacific region to the US?

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Bad Hosting Or Bad MySQL
I take care of a site that is hosted on a godaddy shared server. The site is built around a highly customized version of oscommerce and is almost completely dynamic. I'd say just about every page includes calls to php and/or mysql. The site gets as many as 100 visitors at a time but averages 25-50. The site is getting slower and slower on average.

At times it is good but sometimes pages take forever to load.

Keep in mind that I have never liked godaddy hosting and would not use them myself.

However, this particular customer seems determined to stay with godaddy and is, typically, willing to eat up all their lies and excuses for bad performance.

Lately they are saying that "optimizing" the database would solve all performance issues.

I've written plenty of php for mysql on many servers and this godaddy server is, by far, the worst from a performance angle. So I just don't see how any database maintenance of any kind could possibly make the site fast.

My advice is don't hinge a good and successful business on $50 a year shared hosting.

Much less godaddy hosting. So I suggested to just try another shared server somewhere else before moving to a dedicated server or vps. But by no means should they consider staying with godaddy.

Am I right or wrong? I feel like I've been lied to by godaddy enough to not believe a single word from the mouth of any level 1 support rep.

To me godaddy is a hosting company with enough credibility to get away with lying.

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Is Bluehost Really That Bad?
There seems to be a lot of negative press for bluehost... are they really that bad? Or was it a short period they went though? The bigger a service is, the more people there are so the higher the odds are of someone having a bad experience... have they really gone downhill?

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You Know It's A Bad Sign When
the salesman claims he will "give you uptime in the high nines", then the VPS account he just sold you goes offline three times the next day for about an hour each time. You know this for an absolute fact because every user on the 50 domains you just configured on the VPS has called you and informed you he or she "can't get my e-mail". Come to think of it, the salesman might have actually said "give me a high five".

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Is Hostopia Bad
I found at least half a dozen bad comments on various sites regarding Hostopia (googling Hostopia review).

Does anyone have any other indicators positive or negative about them?

The thing I most care about is if end-customers are happy with their support and service.

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Netdirekt - Bad
Have Paid the server beside this offices, after payment ceased to answer all questions connected with installing the server. But then gave the answers to the other questions. Passed already more time chosen on installation. Paid through paypal. As possible return their own money if server we have not got and presently he already does not need?

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Modvps Very Bad
I have a vps of the modvps and my service stalled six hours
So far, there is no any answer from Technical Support

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Bad DDos
we had a bad ddos to on of the sites we were hosting, the ip of the ddos was blocked in apf and iptables, but for some reason it still got through we had to have it blocked in the router, we installed CSF into our server hoping for a better firewall does anybody know why apf could not hold back the ip im open to suggestions,

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Is Mediatemple Really That Bad
After almost 6 months of bad experience with our previous web hosting provider, we have decided to move to another one. One of our website's administrators have ended up ordering the ( gs )package from mediatemple which he finds affordable and suitable for our website (500-1000 uniques a day, powered by wordpress & SMF forums) .

Personally, this name (mediatemple) has been buzzing in my head long time ago (yep, they have created a lot of buzz in the internet. great marketers), that's why I didn't reject the idea of choosing them as our hosting provider.

But now, and after searching about them in WHT & google, I've found from your reviews that their gs package is horribly slow, unstable and totally a joke.

Are they really that bad? Have they improved their services since the date of the most bad reviews (few months ago) ? Will the website be damn slow/down again? I'm lost :-)

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1&1 REALLY That Bad
I've noticed that the general trend on this site seems to be to criticize 1&1 (which isn't a bad thing if the person doing so genuinely has had bad experiences with them).

I am, however, quite surprised that this seems to be the trend. I've been with them for the past few months and my website has always been up (as far as I know), and the support, despite reading otherwise on these forums, has always been helpful and solved my problems on the 3 or 4 times I have needed to call them.

Are they actually good, or am I just a rare case of a happy customer with them?

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Bad Review For SkyNetHosting
I subscribed to SkyNetHosting at 27th December 2008.

At that time, it was a great experience for me, I had some questions with their packages, so I submitted the tickets and I got speedy and helpful support.

My websites with them are working really fine until recently. Starting from February, their server started to experience several downtime and the worst is, the accumulated downtime in a recent week is more than 30 hours.

I am extremely sad when I submitted the tickets to ask about it, they take more than 8 hours to reply me, which they updated me that the server is still down. I was expected them to tell me the server is alright now after half a day of downtime.

They finally decided to migrate the server when they think they cannot do anything to stop the downtime, which is explained at the following address.
http://skynethostingtalk.com/viewtopic.php?t=1359

My nightmare started again here, my websites experienced long down time again, which is more than 3 days, I wonder why do they take such long time to migrate servers?

After the migration, I thought all the bad things came to the end, but appatently I am wrong.

Few of my websites are showing strange content, which I think the content from other website on the server.

Few of my websites are showing the "cPanel Great Success" page, including the following message.

Great Success !
Apache is working on your cPanel® and WHM™ Server
If you can see this page, then the people who manage this server have installed cPanel and WebHost Manager (WHM) which use the Apache Web server software and the Apache Interface to OpenSSL (mod_ssl) successfully. They now have to add content to this directory and replace this placeholder page, or else point the server at their real content.

I also cannot login to my FTP and Shell account.

Yesterday, I got new problem with them again, one of my website is showing some errors, which I think it was the error I have seen when I am working on the website. Which means, it was a outdated copies of my website, how could it be here when the website was working properly?

I suspected that they restored a outdated backup to my website without my notice.

I submitted a ticket to ask for help, they replied me after 9 hours, said that:

Hi,

The backup was created just before migrating the server. Please check now and let me know for any further assistance.

I am so tire with the downtime and I do not even care that they took 9 hours to reply me. The problem is, the ticket do not give me any solution and my website is still down!

Again, I submitted a ticket for it just now, I wonder how long would they take to reply me and recover my website this times?

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1and1 Bad Cpanel
i am using 1and1 hosting and the bad thing about these guys is they don't even have option to create backups.

they have their own made cpanel which doesn't have option for backups and sucks sometimes.

any ideas how to get rid of it.

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IPOWER = BAD NEWS
About a month ago I opened a new hosting account with IPOWER. I had a bad experience with IPOWERWEB about 4 years ago but since they had my domain subscription I decided to keep things easy and use them to host the domain...bad choice. During the first 30 days I have had nothing but problems. The biggest issue is performance. All I was doing was running a simple php-based message board with about a dozen users. The mySQL performance was so bad that moving from one forum to another took about 45 to 60 seconds. VDeck....don't get me started. After opening 3 to 4 tickets for support on the performance issues I was finally told that they had major mySQL peformance problems and were starting a project to address.

Needless to say I dropped the account within the 30 day trial period and after doing hours and hours of research on this board (thanks!) and a few others, I went with Hawkhost. I could not be happier! The pricing is great, the support is outstanding, and my performance is lightning fast. If you are looking for a basic but solid hosting account you cannot go wrong. Thank you to all who made the Hawkhost recommendation. IPOWER, you can GTH!

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VPSLand Bad Experience
writing this post to share with the community my "experience" with VPSLand.I've read a mix of good and bad experiences with this company, and this is just another... I'll let the dialog speak for itself......

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Bad Downloads From Softlayer In LA?
My clients in LA - those on AT&T and Time Warner in paticular - are having bad download speeds from my server with Softlayer. Anyone else having similar trouble? Clients who normally get 500-700kb/s down are getting < 50 kb/s down, even early in the morning when the total traffic on my 100mbps port is under 1.5mbps.

Basically, east coast is fine, and anyone with a T1 in LA is fine as well - it's just DSL and Cable modems in LA that are screwed up. In fact, one of our are clients is using Apple Remote Desktop to connect to a remote client with a T1; it's faster to through Time Warner, then VPN to Verizon, and then connect Softlayer and back again than to go directly from Time Warner to Softlayer, which is really weird.

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VPSLand Bad Review?
I've seen nothing but bad reviews for VPSLand ever since I've been here. There have been the occasional good reviews, but those are usually posted by people with poor grammar and spelling and with less than 10 posts. So I got curious, and wondered if VPSLand really is as bad as everyone is saying.

Needless to say, I decided to try them out. They were running a 50% off the first month special which was perfect since I wouldn't be losing too much money in case anything bad happened. I chose the smallest Windows 2003 Virtuozo plan which came out to be $9 for the first month.

VPS was setup within 7 hours of payment. After tinkering around with my VPS, I decided I wanted to switch to 32bit (I was on 64 bit). I sent in a ticket asking for them to switch my OS. They said it was possible and proceeded to do it. After a day, I reminded them about it and within 2 hours they switched the OS.

I've sent in various support and billing tickets for different things and every time it's been resolved within 12 hours. My VPS has been up every time I have checked, but I haven't been monitoring it 24/7. However, every time I've needed it, it's been there. The speeds are pretty decent as well, I've only noticed lag a couple times within the 3 weeks I've been with them so far.

Overall, I'm pretty satisfied with VPSLand. I don't use their support as much since I prefer to learn everything myself so I just use Google to search for what I need and then I do it. Maybe I'm one of the lucky ones, but for the price I'm paying ($18 a month for a 512MB Windows Server 2003 VPS) I'd say it's definitely worth it.

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Very Bad Experience With Catalog.com
I have to agree that the support as far as technical is good. Beware, they will not admit they are wrong when they take your money and won't give it back. They double charged me about 4 years ago and still will not paid me back. As far as me referring customers, they haven't paid me for any of my two referrals. I was paid for 1 year, nothing. The other paid for 2 years, after she had a bad experience with them, and I got nothing from that also. I'm waiting to switch, because they will not listen to me, they don't care to listen to the details. They owe me over $100.00 for all of this. If you can live with them taking your money and not listening to you when there is a accounting problem, then go for it. I want to go with someone that will listening and not accuse me of wanting to have a free service. Beware... you need to cancel the service a month or so before it actually expires, else you will be charge another year. I paid for another .com and wanted to cancel my service. I paid for my new name fastcreativity.com for 5 years. They applied it to my billed account that I was planning on canceling.

Anyway, they have some glitches in there programming on their website and it's a bug I caught and was trying to help them, but they changed me anyway. It is still unresolved, and no one there will help fix it. Actually catalog.com is now webhero.com which where all the headaches began. I've been with them for 10 years and this is how they treated me.

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FutureHosting Bad Experience
(first of all, sorry for my english, it's not my native language and I have a poor skills on this language)

At first, I want to say that I don't like to post bad reviews in this forum. I always prefer to post my good experiences in this world of hosting, like you can read in my previous messages about great companies like Bluewho and CrucialParadigm, in my opinion two of the best reseller companies around the world.

Two months ago, I needed to change some of my reseller accounts to a VPS, because I needed more features.

After read a lot of reviews I tryed FutureHosting to do the jump to VPS world. I read a lot of good opinions about this company, so I thought this company should be a good election.

After I ordered a Gold London based VPS on 24th february, the nightmare begun. In two month I had to open 27 support tickets.

One week after the account configuration, I began to receive the first alert messages, related to syslogd, DNS services, and I suffered about one server down a day. They suggest to order a monitoring service, so I did.

On 10th March and 11th March we suffered one severe server down, it seems it was related to named services again. Also, we suffered some problems with mailman.

On 15, 16 and 17th March I had problems with mailman again, nameservices, smtp and pop3... and we lost the access to Cpanel and WHM.

They suggest to order more RAM (at this moment I only hosted a 300 visit/day website —no forum, no MySQL high usage), so I ordered 384 Mb more.

On 17th March the problems increased and finally they tell me that they needed to re-install the VPS. The result was a 22 hours downtime until the VPS was online again and the account was restored again.

One the VPS was reinstalled I was still receiving some alerts about failed services (spamd, exim, syslogd...) and some websites are unavailable.

They fixed this error and we had no more problems in two weeks. But on 30th March we had again mailman problems. They fixed.

I was one week more without problems until yesterday when we begin to have severe problems related to mysql connections and a severe down server that affects all domains we had on the VPS. It seems they fixed, but in the past 8 hours I received alert messages about mysql failed, sshd failed, tailwatchd failed...

Finally, I migrated all websites to another VPS provider and it seems all is running fine.

Conclusion: one month and half after I ordered the VPS, I only had the VPS running fine two weeks, and the problems are still alive.

I still think FutureHosting is a great host company, and maybe I have only bad luck (there is always and exception and in this case I seem to be this one), this is why I still don't cancelled the account. But I need a solution.

PS: I have to say that technical support was always fast and kindly and always fixed the problems in a reasonable time.

PS2: I reported my main domain in order you be able to verify I'm using FutureHosting services.

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EuroSrv BAD SUPPORT
EuroSrv has the worst support. I asked them to do 1 simple thing there saying that My password doesn't work and i never even logged into the vps. They got in and they said wait 1-2 hours. If i wanted to wait 1-2 hours i would of installed that crap my self. They still never installed it after 14 hours.

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Atechosting, Bad Experiance
I had my site with reliablesite.net for 7 monthes, but suddenly the site went down for about 1 week, so I moved to atechosting.com

I have signed up for a month, but unfortunately, after one week only, my site went down, just 15 hours ago

I can't access the site, cPanel, Mysql databases, or even their site, atechosing

I'm in a real need for a reliable shared hosting company

is there anyone can recommend a reliable host,

I don't need much storage space or bandwidth

2 gigs space, 20 - 30 g bandwidth are enough

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[UK] A Very Very Bad Experience With PoundHost.com
I rent a server with PoundHost at 2008-5-30

they assigned me 4 IPs. 92.48.119.2-92.48.119.5.

from 2008-6-3 to 2008-6-9,bad speed. I am not sure it's PoundHost's Issues.but now normally.

another thing make me crazy.

maybe start from 2008-6-10,
my server can't access . because IP conflict.
then remove these IPs(92.48.119.2-5) from my server.
and re-assigned me another IPs.

first 4 Ips, can't bind.

some hour later, re-assigned me another 3 IPs.

still can't use. because these IPs also assgined to another servers.

just again another 3IPs again(3rd.)

uk's IP so expensive need some servers shared a IP? or PoundHost?.

until now, still not resolved. a little problem take more than 12 hours.

this is my worst server rent experience.

SoftLayer never like this,DediwebHosting and qala never like this.

ticket detail: .....

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Iweb. Good Or Bad
i would like to sign up for shared hosting reseller account with iweb technology.
are there any of their current customers in the house?

could you give honest reviews about their service or recommend another host if you feel they aren't good enough?

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MySite.com BAD Experience
After months of dissapointing experiencies and various problems I decided to abandon MySite.com and transfer my domain to another hosting provider but .... mysite rascals will not give me my auth keys for the domains! They are completely ignoring my requests!

Is there an offical way, some internet agency or I don't know what that force them to comply?

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Another Bad Experience With Leaseweb
We ordered dedicated server on leaseweb in beginning of April 2007. We are small company so selected most cheap of available solutions. All what we needed is some reliable network and hardware for our services, to make it stable for our customers. I paid from my personal Visa, it seems it was a mistake and we needed more reliable way to pay to Leaseweb, anyway I think this is not related to problems we experienced. It was agreed that Leaseweb will charge us automatically at the beginning of every month, using same card.

Everything was just fine for several months. We received invoices by email, I checked bank records periodically and made sure card is billed. First alarm came at the beginning of October 2007, when I received odd email from Leaseweb re: Final Payment Reminder marked as URGENT. I checked bank records and found that we are actually charged for this. I contacted Leaseweb and asked what's happened (ts #302732). Reply was very short: "Apologies. Please ignore the reminder. It has been paid". Well, fine, we understand, such things may happen sometimes, no problem. So we forgot about this small incident.

Next one happened early December 2007. Same situation, but this time nobody billed the card. Requested Leaseweb again, answer was "Unfortunately this seems a little error from our side. Please ignore the reminder as it has been successfully debited." (ts #321403).Well, okay.

But it happened again in beginning of January 2008. This time I sent short message like "guys, tired from your small errors", nobody replied, but issue was resolved.

When it happened next time in March, I ignored it (not specially, just missed the mail).

It seems issue was resolved, however, and charge was made.

All the above cannot be considered as a serious problem, just some unpleasant and alarming thing. Real problems started in beginning of May 2008, when my card became expired. Leaseweb administration informed me they are not able to bill me anymore, and asked for wire transfer. I updated Financial section in SSC with new card info and asked to repeat the bill with these ones because I have no chance to send wire transfer by 9th of May. They said ok (ts #374569). No more questions or requests from Leaseweb.

19th May our server got down without any visible reason. When I contacted Leaseweb, they said I didn't pay invoice, and if my card info was changed why I didn't send new credentials to them etc. I replied "how so, I updated SSC, I informed you, you said ok" etc. No reply. Then 21th May they restored the service and sent apologies(ts #374569). I think it is not necessary to explain how much fun we had in these 2 days. We had to urgently restore sever on our local network that is not reliable enough but better than nothing. Switching DNS, payment processors, setup of app and DB etc. But we didn't complain. I decided there is a part of my fault here, I didn't performed necessary actions in advance. So we just moved everything back, and forgot about the issue, and were hopeful our problems with leaseweb will not happen earlier than card is expired next time. But we were wrong.

7th June server was disconnected again, with no any alert, notification or even invoice.

Just disconnected. More than, when we checked it, we found that our IPs are used by another server already. I sent quite angry mail to Leaseweb, we started to restore server from backup and damn Leaseweb. 17th June (! in 10 days, can anyone imagine?) they wrote:

"Your server has been decommisionned by accident. We can offer you 1
month for free if you want for a new server with the same
specifications." (ts #374569)

No comments, except that we refused the offer. Our losses only on refunds and CHBs are much greater than "1 month for free", not counting other losses that we cannot estimate in money yet. But even if these guys by some miracle suggested to compensate all the damage, it would not change anything. Idea of use dedicated server is service stability.

But stability is just not possible with these Leaseweb terrorists. Nobody knows what bomb they will blow up in another couple of months.

In summary, I think people who works with Leaseweb take significant risk for their business. I'm just hopeful this story will help to make right decision for some people.

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Just One Bad Leaseweb Experience.
Wherever Leaseweb offers or offered colocation or dedication the computer floors are always overheated. Prevention of Power failure is reduced to the absolute minimum. This month they had problems again in their socalled own datacenter. Nobody ever mentioned that the center they use in Haarlem Holland is not even theirs. The problem occured again when we were looking for a provider, beginning of this month. We all know when the temp goes up on the floor, the server goes down: laws of nature!

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Gigenet: First Feedback = MORE THAN BAD
Our website, hosted in Canada, came under DDOS attack 4 days ago and our IP immediately got null routed. I understand this action.

As Gigenet is reputed for being good there, I contacted them, among other suppliers of remote protection.

A first chat with Derek at Gigenet.com was pretty good, despite I got disconnected a few times due to my internet connection problems. Derek quickly supplied a test IP, and I sent the website there. Unfortunately (!) the attack had stopped and he could not see anything. Then I got disconnected and could not connect again before the morning
In the morning I sent an email to Derek as he was not online, asking him some details about the setup, especially technical modifications we would have to make to our scripts.

I had to wait TWO days to get a reply, more than short. I emailed him again.

I connected again yesterday on Gigenet, could catch Derek 2 minutes, he said "I reply to your email quickly". I told him we are waiting his reply to subscribe to their proxyshield protection.

After 2 hours wait, I went to the gigenet chat again and John Lee helped me a lot, replying to my questions, but the last one "must be replied by Derek", he said. Concerning the price and concrete setup. He told me that Derek will reply immediately after his conference.

I went to bed as I am in another TZ, thinking that I will get his email during the night.
Morning; NO email. And now the chat is closed until Monday. So I sent an email to "sales", asking in short if gigenet is a serious company or what. FOUR DAYS offline due to attacks!

Mister Ameen Pishdadi kindly replied me right now "We are not interested in working on this project with you as you are not being attacked on the demo account we gave you.

When you have a real attack please contact us."

What is this crap? As soon as we are attacked we are null routed and I promised my hosting company we won't connect the site again without protection!

And gigenet does not sell their program (at $1300 by month, first level!) as a PREVENTIVE action?

I am more than disappointed by this so called "good company". If somebody could tell me an email of a HIGH executive, thank you. Writing to "sales@gigenet.com" will probably be without result.

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SteadFast Bad Service
Iv been with steadfast for almost 6 years,
we have small vps account and 1 shared hosting account,
our vps is working very very slowly, we cant log in to direct admin, we cant do anything, i contact support personally to check this issue , the response i received was

"
We are aware of the problem with slow disk access this VPS server. We will be adding an additional VPS server and migrating some of the VPS containers to it shortly to address this issue. Under the resources we have immediately available, we are unable to get the problem corrected. Thanks, Ben Galliart Steadfast Networks Support [url]
"

WTF? unable to get the problem corrected? our clients that use our vps are going crazy, 1 client even threaten to leave us,
i don't know that to do, i was thinking of sue them, what do you think? I'm very disappointed ..

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Bad Experience With HiVelocity
I have 3 servers with hivelocity, moved from LT. There where some problems at the setup, no problem, everyone has some problems, we got over them.

Everything was great until this morning.... I check my outlook I see a abuse mail from yahoo for a domain hosted on my shared hosting server(this was at 2:15 AM). Ok, I want to delete it but HOW (this was at 9AM)? The server is down ....

Sent a reboot tiket to highvelocity, after ~20 minutes a guy responses that the server was rebooted and tell him if I have problems later. I try the server... still down, the guy didn't even ping the server to see if it's online after the reboot.
Ok... I reply to the tiket, the server still down, please see what's the problem, I get a response from them to send the server info (user pass) so he can check. Ok, I send the info, I wait... I wait, after 20 minutes I check the tiket.... what tiket ? The tiket was deleted...

I open a new tiket and explain the problem and after ~1.5 hours I get a reply that my server was nulled due to abuse.
Every company that I worked with sent a notice and gived me 24 h to take action... ok, I get over the shok and I tell them to connect my server back so I can delete that account. Of course it would have been to easy to do that, he asked me another ip from the server so he can unull that ip. Ok, after another hour the secondary ip is unulled and I delete the account from the abuse mail and I reply to the tiket.
He replyes that they will verify asap and reconnect my server. 1 hour passed and no reply and the server still down. I open a live chat, tell him my problem after witch he sayd he told tech and they will activate my server asap.
One more hour passed and still nothing. Again open a live chat, same guy, and I ask for a logical explanation why is this taking so long but he just kept telling me that the tech support is "looking into it".

And just to make me even madder every chat session is starting with : "Hello, welcome to HiVelocity's Impressive Support TM. How may I assist you today?"

Now it's 11 hours after the server disconnection and the server is still down just becouse a abuse department guy didn't send me a notification to delete the abusing account.

Hope Steve or any Tech supervisor will see this and take some action. It's not normal to take 2 hours+ to unull an ip adress.

Oh, one more thing. After not geting any logical response from the online chat guy I asked for a email address from a tech superior so I can send a complaint but he just refused to give me one, telling me to post a reply to the support tiket.

I'm asking you WHT users... is this situation normal for a big company like hivelocity ?

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SingleHop - Good Or Bad?
Anyone here using SH for a long time? Any info known (yes, I read reviews)?

Saw their promos and became interested in ordering 1 server. However, after my last failure (Dawson, the scam artist) with "very low prices promos", I'm kinda paranoid when we are talking about new companies, especially the ones I haven't ever heard about.

Their live support seems to be down,

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Hostineuro.com , Very Bad Experience
i bought a VPS couple days ago on Hostineuro.com and i wanted to share my experience with them because i find reviews useful for the community including me.

the complete set of issues :they started by billing me a prorated VPS, so i had to pay $22 (15 Euro) while they promoted 9.95 Euros for this package (per month).

the promoted a free DirectAdmin , when i started using the VPS they just told me i have to pay for it, and their excuse that i didn't add a promotion code on my checkout though i came to them from the same page where DirectAdmin offer published.

my control panel reported 67 Mb traffic from nothing, i didn't even set a simple html page !

Their support reply quickly just to deny service or resposibility, otherwise you have to wait some few hours or simply they ignore your ticket !

I'm a Guru expert on experts-exchange.com and I'm going to share my experience on the experts forum to keep them from such fraud.

I hope my review help others before commitment with irresponsable hosting providers, If you have resposiblities and willing to satisfy your clients do yourself a favor and keep away from Hostineuro.com

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My BAD Experience With Arvixe
I have several sites, with such hosts as Aplus, Godaddy, etc. I used this forum to find another host for expansion of other sites. Arvixe seemed to have some good reviews, and had the all-important necessity of phone tech support. I really wanted to like them.

The phone guy was very friendly. So I signed up.

But constant problems:

My site was down for 2 days. I called them, but no answer, and no return to my calls.

I emailed them, but also no answer.

1 day, then 2 days went by... finally, an email, where they mentioned something about their DNS mistake, and fixed it. The email also complained that I'd sent multible emails to them. ( I'd sent 2 emails on this issue in the 2 day time. And 1 earlier email on another issue.)

A week later, part of my site was again not showing, but was working day later, although they did not respond to my email on this.

I bought an SSL certificate from Godad, and sent it to Arvixe to be installed, as per earlier Arvixe instructions. 2 days later, no response and no install.

(I also had earlier, minor problems with their email, and their tech support didn't seem to understand my emails, and I simply gave up on using email for this site. )

I'm currently just using this site for testing some scripts, but then I'll have to close it. Frankly, this company seems rather pathetic.

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The Ny Noc - Good Or Bad
does anyone have any views of The NY Noc they could share with me, before I shift my site over there (and hope for the best) ?

I know they've been around a while, but I heard some bad stuff about their VPS servers,

I want to make sure I'm going for some good hosting..

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Bad Experience With LeaseWeb
I ordered a dedicated server from them 31st of August. The server was delivered about 36 hours after my payment, which is OK.

However, the root password in the email I received from them didn't work. I instantly mailed them back, and it took about 12 hours for them to fix the problem.

After logging in, I noticed that my server wasn't running Debian, which I specifically requested, but CentOS. I instantly emailed them back, and asked them to reinstall Debian. It took them about 8 hours to ask for my root password, which I of course had changed by then. I replied with the right password, but up until this moment, I haven't received another email from LW telling me what they are planning to do with this problem.

I know, you don't get any proper support from LW without paying hundreds of dollars for SLA, but this goes way beyond my imagination. After all, I haven't received what I ordered. They really should support AT LEAST that, right?

I'm going to ask for a full refund tomorrow, if they haven't fixed the problem by then. Never gonna go with LW again.

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Dealing With Bad Connections
I've had a problem a couple of times where there is a bad ftp connection to a host. A trace reveals that there is a node timing out. What is a good way to work around this. Web based ftp client or other solution?

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Leaseweb Bad Support
I order a server on 20th or 21st nov 08, and they said i will get it on 27th, I ask them many times to make that sure. finally i got it 28th. Again ok, it's just 1 day.

I ask for a 8 * 1 TB HDD and also the HDD for OS,

but now i don't have that 8TB HDD on my server, I send them ticket today it'self many time... even talk with their sales person who said he will give priority to my tiket and when i call it say their support is only from Monday to Friday...

No i donno what to do. Before i order the server i had a talk with the sales person,

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First Bad Review - Leaseweb
i guess this is the first time in ... 6 years since i do online business, that i ever got this kind of bad service.

I purchased a server from leaseweb, a dual xeons, on 13 nov 2008. They said that activation takes 7-9 business days. As weird as it seems i asked first if the delivery could be speeded up, and after 1 day they answer to my mail, that the delivery cannot be sped up, because that's that.

Don't get me wrong here, but as far as i know a datacenter operates 24/7, not with business days and holidays.

I sent a ticket in yesterday, and i got no replies, and as far as you see my server should have been delivered the LATEST, on 24 november.

It's 26, and they way you saw server from Leaseweb ... i saw it too.

Anyway, this is just my experience, and i might just have ran into a tech that did not eat his pizza today, and became grumpy, and thats why i have waited for 2 weeks for my server with no resolution.

Anyway, i am filing chargeback now on paypal, as i don't feel like getting the server anymore.

LE: My SSC username and password is not working anymore either, for some unknown reason.

Paypal dispute charged. ... All i can say is wow, i have been very fortunate so far, and ... i NEVER encountered such lousy customer support.

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Bad Experience With Hdesk
I have tried to install h2desk on my Ubuntu 8.04.1 server test machine.

I created a mysql database for this program for it to install to and I then put all the details into it's setup.php file like it says to via their install guide on the wiki.
I am now getting this error:

Invalid MySQL database. Double-check settings.php

I contacted Hdesk to find out how the database is created and was told because I am using the free version I am not entitled to support.

Can anyone help me fix this issue with this program so I can test it.

What are other's thoughts on Hdesk vs WHMCS?

Does WHMCS include a support ticket incident system as well as billing and is worth it's weight in gold or is there a better product still that can compete cost and feature wise?

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Bad Service From SiteGround.com
Have you heard the expression "cut off your nose to spite your face?" That's SiteGround.com's customer service in a nutshell.

In March 2008, I wanted to get a new domain and have SiteGround.com host it. I already had two accounts with them. So I got online and began a chat with "Rada" or "Dana" (all bogus names). I signed up for a new domain and extended the others. With the package I ordered I paid $146. During that initial chat, Rada or Dana said that if I signed up for another domain with hosting they would give me $10 off.

Low and behold, I began another chat with Rada and/or Dana the next day. I said I wanted to purchase another domain and mentioned the $10 discount offer I was promised the day before. Suddenly, $10 in the face or ordering a new service for $50 was a big deal to SiteGround.com. They reneged on their offer and refused to give me the $10 discount.

Subsequently, I also had problems logging on with the original order as SiteGround.com naming conventions sometimes prevent users from using the usernames they create. SiteGround.com also created a different password. After 4 hours of chats in which SiteGround.com attempted to upsell everything while you think they are trying to help you went nowhere.

I got the money back from the credit card company but my word of advice is avoid these guys. They will say one thing and do another and they send you lengthy explanations as to why they are "prevented" by their rules from offering $10 discounts for customers who want to purchase services that equal at least $146.

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HOSTWAY... Any Bad Experience There
i would like to know if there's someone has a bad experience with this host.

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Is It Bad Idea NOT To Have Raid
I don't have raid in my dedicated box as it's usually way more expensive. Instead I have two drives. I use one for OS/data and one for backups. I do nightly backups to the disk. I also do 3 weekly off site backups to my home server. So as far as backups I'm safe.

Now the issue is if the disk fails then my server is down. Do lot of people take this risk in order to save money? (often 50-100 per month)

In people's experiences, how long does it typically take for a data center to put in a new drive and load the OS?

In a 3+ disk server I'd use software raid for the data but the OS would still be alone.

Do lot of people do this?

With 10 servers, that's a lot of money saved for a small enough risk.

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WebHostASP - Very Bad Experience
I signed up for personal power account on 2nd Jan 2008 vide Subscription#S-05145332LJ525041P

i had signed up for personal power program for which i paid 83.40$ but they send me a personal basic account.

i made request to cancell the account and refund of money on Thu, 17 Jan 2008 02:35:33 -0800 (PST) but till date there is no reply.

on the home page they commit 30 days money back gurantee. but on cancellation they donot reply of emails sent by their clients.

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My Bad Experience With Siteground
Me and my team run the websites grimepedia.co.uk, grimeforum.com, grimestore.com and grimedigital.com.

Up until two weeks ago our grimepedia website was hosted with Siteground. We were hosted for little over a year until we hit problems with their service and bad business practise. We originally paid for a year of hosting which expired 2 months ago now. As we have a dedicated server which our sites are hosted at we decided that we would move our grimepedia site to this server. After 2 weeks of battling with the cpanel restore siteground gave us we were unable to get the grimepedia to work on our server and so decided we would renew back with siteground for another year.

A week after we had renewed with siteground we received an email from them telling us that for the past few months we have been using over our designated resources and that we must upgrade to VPS or dedicated hosting. With this they also told us that we would be removed from our current server until we upgraded. Now annoyed that they had waited for us to renew before telling us this we decided we would try and move to our new server again (expecting that we would be refunded for the time that we wern't being hosted at siteground).

After a week of trying we finally managed to get our grimepedia site working on our dedicated server and so emailed siteground to let them know we had successfully removed our burden from them and that we would appreciate it if their accounts department could now sort out our refund for the hosting time we paid for but never received. Siteground reply was to tell us that as we broke terms and condition by going over our usage and that as it was a renewal we would not be given a refund of any kind. Shocked we replied to make sure that what they were telling us was correct. Sitegrounds final offer was to allow us to continue using our account but that we host another site there in order to use up the time owed. As we have our own dedicated server and siteground are very aware of this I find this a ridiculous offer.

We are now currently in the process of speaking to our bank to have the fund returned and are in contact with trading standards.

We would also like to thank our great hosts at inspire-hosting.co.uk who have worked endlessly to help us get all of our sites up and running on our dedicated server.

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Been Getting Hit With Botnets Bad.
Past 2 days some moron been hitting me with IRC botnets (i think)..

heres 4 examples of what it looks like:

Code:

84.105.15.237 - - [17/Feb/2007:08:56:32 -0500] "$MyNick Fullkso|$Lock EXTENDEDPROTOCOLABCABCABCABCABCABC Pk=DCPLUSPLUS0.698ABCABC|" 400 376 "-" "-"
81.168.178.214 - - [17/Feb/2007:08:56:32 -0500] "$MyNick Wielebny|$Lock EXTENDEDPROTOCOLABCABCABCABCABCABC Pk=DCPLUSPLUS0.691ABCABC|" 400 376 "-" "-"
217.210.84.55 - - [17/Feb/2007:08:56:32 -0500] "$MyNick solis|$Lock EXTENDEDPROTOCOLABCABCABCABCABCABC Pk=DCPLUSPLUS0.698ABCABC|" 400 376 "-" "-"
84.251.252.216 - - [17/Feb/2007:08:56:32 -0500] "$MyNick Puuhis|$Lock EXTENDEDPROTOCOLABCABCABCABCABCABC Pk=DCPLUSPLUS0.4032ABCABC|" 400 376 "-" "-"
It seems he has THOUSANDS.. what would i need in order to stop this? He said he won't stop. And i have no clue what i need in order to stop it.

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Cirtexhosting What A Bad Start
I bought hosting from cirtexhosting 4 days ago after I read his post in the advertising forum. Paid for a year up front thinking that they should be an ok company. But, I was wrong. Over the pass 4 days their milky server is totally unusable. In the cpanel server status page, cpsrvd, mysql (4.1.22-standard-log), clamd, ftpd, antirelayd, httpd (1.3.41 (Unix)) are all in red color, I guess that means they are down? Cronjob also doesnt work. I sent them tickets the pass few days. Tickets regarding billing is answered within an hour which means they are very good at collecting money. But support ticket answered with "this ticket requires the managament, and are being left unanswered for over 24 hours. Their live support is completely useless , been waiting for 15 to 20 min no one answers. So what, should I be asking for refund? I read some reviews about them on this forum, and they are not suppose to be this bad?

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