1and1: Dumping It And Looking For A Better Provider
Jul 12, 2008
I've been pretty happy with 1and1 for years, until I faced their inability to solve critical failures on their side quickly.
I was always able to solve my problems on the server remotely by using their Recovery Tool and Serial Console they provide through the Admin Panel. Whatever happens, you switch to recovery mode, log in via the serial link, mount your disks and do your job. This was really cool and basically I never needed their tech. support.
Until something terrible happened to the hardware.
A month ago my server went down. It took me 3 days, many calls and many hours of waiting on hold until they figured out that one of their switches was broken. They replaced it, as they said, and all came back online again.
I somehow forgot the fact that during those 3 days when the server lost communication I couldn't log in via the serial link either. Now that turned out to be a separate problem.
Something happened on the server 5 days ago, the root partition got filled, the server gradually went to an unstable state, until 3 days ago it stopped responding completely. First thing I tried was to restart it using 1and1's Recovery Tool - that didn't work, then I tried to connect via the serial link - and that didn't work either.
This clearly looked like a hardware problem again. What can I say. 5 days of meaningless conversations with their customer support people in Philippines and failed attempts to forward my call to their server department in the US. Yesterday I even heard "we are aware of the problem, we are working on it now", but no change since then.
Emails always unasnwered (server247@1and1.com), although their customer support suggested me twice to write an email, as they were unable to reach the server department themselves. They did apologize, and I'm grateful for that, but I need the problem solved.
Not to mention, 2/3 of my paying customers are gone now. So all I need is to get my server back online to pack my stuff and dump them forever.
I have been a 1&1 customer for many years now. I have always used the shared hosting package and for the most part have few complaints. Yesterday afternoon it would appear my hosting server went offline and as of this afternoon it is still offline. I have spoken with their tech support twice and both times they acknowledged a problem, insisted it was being worked on and told me they would email me when it was resolved. I find it truly disappointing that a company the size of 1&1 can not resolve a dead server in a reasonable amount of time.
While I do not use my web sites for any sort of ecommerce I have higher expectations than this. I have made the decision that it is time to move on. I would like some recommendations on alternatives. I would prefer to have a linux based hosting service that will allow me to manager multiple domains from a single control panel.
Additionally, I need to be able to use my own custom php.ini files and would really like to have shell access.
for the 2nd time now we've had php become corrupt or something and core dump all over user dirs filling them up with useless garbage ...
We did check the core dumps (atleast a couple) and they were just showing that php was seg faulting which a php recompile took care off (most likely a corrupt php binary)
anyway, what I'd like to know is can anyone recommend a reliable/safe way of disabling php or http from dumping core files and perhaps instead use a different method of notifying the admin of impending or current issues with either software eg. when they seg fault send an email to admin rather than dump a core in user's space
We're running cpanel servers, php4, rhel and phpsuexec is on (cgi)
I want to buy vps server from 1and1.com but I am from Turkey. 1an1 said me " The dedicated server packages are only available for US and Canada only ". For this reason I cant buy VPS server from 1and1. is there anybody sell vps and dedicated from 1and1? or does anybody help me for buying vps or dedicated server. I can pay broker price.
I want to use 1and1 because when I send email on 1and1 based server, all mail to inbox. I am building Email hosting company in TURKEY. If you know other hosting company as 1and1. all email going to go inbox. I may work with him.
looking for an ip from 1and1.com - i will look if the webhosting server are the same like in germany. if not may its interested to get backlinks from an unbranded ip outsite germany.
Well, my current hosting at streamline.net is expiring in a couple of months and I don't want to stay with them for a minute longer.
I have about 5 domains that I require hosting for, and another few which will be aliases to these domains.
I had a look at fasthosts.co.uk and would need a separate hosting package for each domain.
I then looked at 1and1's virtual private servers. These hopefully fit the bill as it is quite cheap at £15/pm.
http://order.1and1.co.uk/xml/order/VpsRoot
I was wondering if this fits my needs. Would I be able to host several websites here? Or just one domain?
Also, they say that I have root access, will I be able to do just about anything on there then? E.g. install imagemagick, edit php.ini, enable wildcard DNS and use mod_rewrite for subdomains... etc.
Given that I have root access to the VPS, how can it be that they say the max number of email accounts is 150, what else is restricted?
I'm a bit confused as to what sort of abilities a VPS will give me. 1and1's site doesn't explain what I could use it for as well as I would like.
i recently saw an ad for 1 and 1 in pc magazine and was wondering if anyone has tried out their services. it looks pretty legit and extremely cheap pricing. i might look into going to them for my future domain purchases. from my experience the cheaper the fees the cheaper the service.
1and1 has always getting a lot of fudge here on WHT and a lot of times they deserve it. In the past their support has totally sucked. However, I have noticed lately that their support is actually improving A LOT!! I've been getting responses within a few hours and that is really good considering it would take days before. Also, in the past their responses were just generic and non-helpful but lately they have actually provided personal help and attention and fixed all the issues I've had. I know this should be expected from a registrar/webhost but I have to say I'm quite impressed. They are after all a really budget company.
Btw, I use them for all my domain registrations and also have a small hosting package with them for my static small sites. I'm not brave enough to put my more busy sites there yet.
I have a domain registered with 1and1.com (klenwell.com). I have a VPS running Linux with a different host. I have configured bind to run as my nameserver for the domains ns1.klenwell.com and ns2.klenwell.com. (I have run dig to verify the bind is configured properly.)
The problem: when I try to change the primary and secondary name servers for klenwell.com at 1and1.com using the form provided by the 1and1 control panel, I get the following error message:
The name server is not sufficient or hasn't been approved.Subdomains of the original domainname as name servers for the original domainname need a fixed IP! Please refer to the FAQ (keyword: Glue domain)!
So I enter the IP address and I get the following error message:
The name server is not sufficient or hasn't been approved.
So I called 1and1.com support hoping they could fix this. But it appeared that the young woman who took my call was unable to comprehend the problem (she kept referring to Plesk -- which had nothing to do with the issue here).
I was prepared for this and hoping to get passed up to someone who knew what she was doing. But before that could happen, after going around in circles with Level 1 support for about 10 minutes, I mysteriously got disconnected! (I guess I had used up my time quota.)
Am I SOL here? It seems like a chicken-and-egg problem. I can't change the DNS settings until 1and1 is able verify that my nameserver domains are valid. But they won't be valid until 1and1 changes them. And 1and1 support seems totally incapable of providing any help.
I know I could use a free third-party service, but I wanted to have some practice running my own nameserver. Also I want to be able to add subdomains myself. (Right now, I have to manually add them through 1and1.com and am limited to 5.)
Any help is appreciated. Otherwise, I'll just use this as an opportunity to vent my frustration at 1and1.com's support. <sigh>
I have been with this hosting company for almost five years now and until today the service has been excellent. I am having massive ftp issues. I have 41 different domains that I run for a variety of projects. Needless to say I keep each website in a different folder. I just tried to switch one of my blogs from blogger to wordpress. Blogger won't let me have my domain back and keeps blocking it with a 404 error. But that is a separate issue. I tried using one of my extra domains and pointing it at my new blog folder. But it keeps bouncing back to my root directory. I contacted 1and1 and they reset the server, but now they are blaming me for the issue. I can access the blog through it's subdirectory but I can't post the blog there.
Anyways, I am not ready to move over all of my websites, but I do want to move my blog to a new host. I am mainly hoping that I can escape 1and1 and blogger in one move if I change the host of this one website. It's funny I have been happy for years and recommended them to friends, but now I am very disappointed. Can someone recomend a reliable host? I am looking for one with a cheap lowend package to start off. If I end up staying I will need a lot of bandwidth as I have a podcast that had a lot of traffic. Basically, there are so many companies that I just can't tell which ones are reliable. That's my main concern. Also I use SQL a lot. Thanks!
I'm a newbie and trying to figure out which host to use. I'm going to have about 20 different sites all with different names. I think i've narrowed it down to either 1and1 for $9.99/mo(2gis/50gigs) or Hostgator for $9.95(5gigs/75gigs) both with no setup fee.
Does anyone have experience whem either??or other recommendations.
I am trying to launch a website for a youth group. Since this is a non-profit organization I am trying to host the site for a reasonable price but I am not sure which company to go with. I have looked at lunarpages and 1&1. There are so many out there I am not sure which one to chose.Has anyone dealt with these companies and if so how are they?
Not interested in reseller plans or any of that - strictly as a site for domain purchase and personal site hosting. I have them and am becoming very unsatisfied and looking for alternatives.
I bought a 1and1 VPS. It was a good quality server, I don't think it was setup right. I called their tech support multiple times about my servers issues. Such as it freezing and i can't restart it. Then the tech support said he would tell their computer department, and 13 hours later, my server is still frozen and I cannot log on.
I would not and do not recommend 1and1 to anyone. It was a very bad exerience and I will always stay away from them. Sorry 1and1 but your service isn't all that great.
I am looking for VPS, ive just seen that 1and1.com had Windows VPS for only 29$ per month ! This is an incredible price and you get a 100mb line + 500 Gb of BW. But i just don't know how much ram you get.. anyone know ?
I have about 30 websites under my belt right now with ixwebhosting.com. I have 1 account but nearly 30 sites linked to that account - yes yes, means it is VERY slow because a) it's on a shared server, and b) there are literally thousands of sites on my server (did a reverse Ip lookup)
I've just recently started a new forum which has taken off, to the point where the database cannot be pulled up half the time because soo many people are on the server. This is NOT good. I'm missing out on revenue that could be gained, and since I'm advertising/marketing this site, it sucks even more!
So my question is - I'm goin to move all of my websites to a dedicated server. I thought about a VPS, but for $30 more monthly I can have a dedicated with a gig of memory, yadda yadda yadda...
Should I use 1and1.com? They are $99.99/monthly, or should I use someone else? Who else can compete at that price? I get everything I need with 1and1, including enough hard drive space, enough ram (for now), control panel, etc...
I'm a n00b in the dedicated server world, so help would be great. I plan to purchase a dedicated server within the next few days, and so far 1and1 has been my best bet when it comes down to money.
For some odd reason 1and1 hasn't billed me yet and it's been beyond the 10 days it usually takes after the invoice. I currently have my billing option set to automatically get billed through Paypal. I emailed them a few times and never got a response. Is anyone else having this problem? I don't want my services to get shut down because they can't bill me.
Hi Can anyone tell me how to set up shared SSl with that came with my 1and1 package please. I set up the shared SSl for one of my domains but don'd know how to do it so that when a person types in the normal domain name http: it automatically goes to the secure site. I rang technical support and they told me I would have to rename all my links to https://sslrelay.com/mydomain, there must be any easier way surely. My web developer has created all the site and I really don't want to change all the file names.
I guess they have a system in place so that they will automatically be directed calls if the "rep" is not busy and my call got directed to a desk with no operator and I heard them having a party in the background. How completely professional!
Also, their telephone system is completely broken and you'll always get a pissed off sales rep in the middle of the day because they will automatically be directed calls because their hold system is broken.
See folks I want to run a forum and I have decided to either use Hostgator or 1and1 hosting. Which was is better if I want to host a forum with members no more of 1000 or so? What is there MySqL Database limit?
Please guide me which web host to be choose. I am planning to host a jewelry online store with 500 products. I am looking for shared hosting in starting. Web space required would be around 100 Mb.
How much bandwidth you think in starting it will be required?
Which web host is better and why? Also tell me considering features wise too. If any other good web host for starting then tell me.
