Dumping 1&1
Jan 22, 2009
I have been a 1&1 customer for many years now. I have always used the shared hosting package and for the most part have few complaints. Yesterday afternoon it would appear my hosting server went offline and as of this afternoon it is still offline. I have spoken with their tech support twice and both times they acknowledged a problem, insisted it was being worked on and told me they would email me when it was resolved. I find it truly disappointing that a company the size of 1&1 can not resolve a dead server in a reasonable amount of time.
While I do not use my web sites for any sort of ecommerce I have higher expectations than this. I have made the decision that it is time to move on. I would like some recommendations on alternatives. I would prefer to have a linux based hosting service that will allow me to manager multiple domains from a single control panel.
Additionally, I need to be able to use my own custom php.ini files and would really like to have shell access.
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Jul 12, 2008
I've been pretty happy with 1and1 for years, until I faced their inability to solve critical failures on their side quickly.
I was always able to solve my problems on the server remotely by using their Recovery Tool and Serial Console they provide through the Admin Panel. Whatever happens, you switch to recovery mode, log in via the serial link, mount your disks and do your job. This was really cool and basically I never needed their tech. support.
Until something terrible happened to the hardware.
A month ago my server went down. It took me 3 days, many calls and many hours of waiting on hold until they figured out that one of their switches was broken. They replaced it, as they said, and all came back online again.
I somehow forgot the fact that during those 3 days when the server lost communication I couldn't log in via the serial link either. Now that turned out to be a separate problem.
Something happened on the server 5 days ago, the root partition got filled, the server gradually went to an unstable state, until 3 days ago it stopped responding completely. First thing I tried was to restart it using 1and1's Recovery Tool - that didn't work, then I tried to connect via the serial link - and that didn't work either.
This clearly looked like a hardware problem again. What can I say. 5 days of meaningless conversations with their customer support people in Philippines and failed attempts to forward my call to their server department in the US. Yesterday I even heard "we are aware of the problem, we are working on it now", but no change since then.
Emails always unasnwered (server247@1and1.com), although their customer support suggested me twice to write an email, as they were unable to reach the server department themselves. They did apologize, and I'm grateful for that, but I need the problem solved.
Not to mention, 2/3 of my paying customers are gone now. So all I need is to get my server back online to pack my stuff and dump them forever.
What would you suggest as a decent alternative?
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Feb 16, 2007
for the 2nd time now we've had php become corrupt or something and core dump all over user dirs filling them up with useless garbage ...
We did check the core dumps (atleast a couple) and they were just showing that php was seg faulting which a php recompile took care off (most likely a corrupt php binary)
anyway, what I'd like to know is can anyone recommend a reliable/safe way of disabling php or http from dumping core files and perhaps instead use a different method of notifying the admin of impending or current issues with either software eg. when they seg fault send an email to admin rather than dump a core in user's space
We're running cpanel servers, php4, rhel and phpsuexec is on (cgi)
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