Su - Root Su: Incorrect Password

Sep 1, 2007

when log in via user in wheel group it works

but when su to root
it show incorrect password


auth sufficient /lib/security/$ISA/
# Uncomment the following line to implicitly trust users in the "wheel" group.
#auth sufficient /lib/security/$ISA/ trust use_uid
# Uncomment the following line to require a user to be in the "wheel" group.
#auth required /lib/security/$ISA/ use_uid
auth required /lib/security/$ISA/ service=system-auth
account required /lib/security/$ISA/ service=system-auth
password required /lib/security/$ISA/ service=system-auth
# close must be first session rule
session required /lib/security/$ISA/ close
session required /lib/security/$ISA/ service=system-auth
# open and pam_xauth must be last two session rules
session required /lib/security/$ISA/ open
session optional /lib/security/$ISA/

uid=32006(admin) gid=32010(admin) groups=10(wheel),32010(admin)

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[20/03/2008 15:41:15] 331 User restore OK. Password required
COMMAND:>[20/03/2008 15:41:15] PASS
[20/03/2008 15:41:16] 530 Login authentication failed

I can login to their cPanel accounts fine using the exact same password so I'm not sure what the problem is. I've tried restarting the FTP server and syncing the ftp passwords using WHM -> cPanel -> Synchronize FTP Passwords but still no luck. I've tried changing the account password but I can still login to cPanel with the new password but not ftp.

I try connect to the ftp server via the IP address and domain ( but again, no luck.

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