Ultima Hosts - Bad Experience
Dec 28, 2008
So I feel the need to post here, I had been a customer of ultimahost's vps service for about the last year. Things had gone mostly ok, with the occasional downtime, with the exception of a 5 day period last year where the VPS was completely unavailable.
On the 23rd the VPS started going down for no apparent reason. I requested to reboot a couple times and that request was granted, but then it would go down again within a couple minutes of coming back up.
On the 26th I was informed that they would have to rebuild the underlying OS and my VPS would be unavailable for 24 hours. OK, I thought, no big deal as long as it would perform better after this. At about 9 PM that night I received an email saying that my VPS had been deleted as well as all backups. I also had lost my sql server and mysql databases.
So by now I'm understandably a bit upset, but I sent an email back asking for a phone call to help explain the situation to me and what was still available, if anything, so I could start moving the sites to either a new vps or another provider. I did not receive one email or phone call back despite multiple attempts to contact ultima hosts.
I figured the least they could do would be to offer me a new vps and let me start transferring my stuff over, but still I have heard nothing. Then I see a post just yesterday on these very forums advertising a new special for their VPS? That is not fair. I understand if you want to promote new business but you need to take care of customers first.
Sorry for the gripes, but I am extremely frustrated right now. Hopefully this will serve as a wakeup call for them to start treating their customers better
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Jan 31, 2008
I've had some experience with free hosts such as awardspace, etc. And I've done a thousand google searches for free hosts but I'm hoping sitepointers may be able to give some assistance.
I need this hosting for a non-profit that I'm doing a website for, and need 1 MySQL database with it. The site will not require huge amounts of bandwith by any standards so I'm looking for good quality free hosting for this organisation so they don't have to spend the extra bucks.
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Jan 19, 2007
Just curious if anyone here happens to run an Ultima Online shard in a Linux environment. If yes, how kind of setup do you have? My current setup on my home server is vmware and from a server stand point performance is great, but the network is the bottleneck - my isp sucks for that stuff. I moved it to deciated but it's actually bloody laggy and I got a few people to test it and they said it's worse. Somewhat playable, but not to my taste. So while this is quite a specific situation, figured I'd ask in case anyone does happen to have a solution.
The only issue I can see is that I used win2k instead of win2k3 as the VM but win2k is lighter weight so doubt that is the issue.
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Apr 2, 2008
I was in the market for a new dedicated server after a couple of years with my previous provider. The previous provider did nothing wrong but they were no longer competitive when it came to CPU and memory.
I moved first to geekrack. And I left them after a week and a half as they never were able to get my rDNS records setup.
I found Universal Hosts on this forum and gave them a shot. I had asked for an operating system that they didn't offer normally (Debian 64 bit) and they said that they could do it. However, when my server was setup it was 32 bit Debian instead. They apologized and had Debian 64 bit setup less than 24 hours later.
When I asked them to get rDNS records setup it took a few hours but they were setup correctly and they worked.
Universal Hosts is also a BurstNet reseller but compared to my other attempt at using a BurstNet reseller they are fantastic. While the initial config was incorrect they worked quickly to fix it and were very professional about it.
So after two weeks - so far so good. Keep up the good work UniHosts!
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Aug 11, 2013
I am running Apache2.2, PHP5.I have been running with virtual hosts on a Windows 7 environment fine for a couple of years successfully, but have just had to move to a Windows 8 environment.It looks like Apache and PHP have installed and are working fine, but my Virtual hosts are now not being recognised. From what I can tell, it is the Windows 8 hosts file that is having a problem, as it looks as though it is now just setup to Block websites.
If I make the host file just have the one line127.0.0.1 localhost entry, then the very first Virtual Host from my apache config file will come up, but the rest are not found.If I put the usual 127.0.0.1 mywebsite.name aliasname is appears as though my website works momentarily and then is blocked..
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Aug 16, 2008
Recently I stumbled along a host on here with a good rep and that uses direct admin.
Because they were very nice on the live support I signed up to see what direct admin was like.
Its very diferent from cpanel. Some parts seem to be harder to use like the phpmyadmin requires the username and password to the database you created not the control panel username and password like cpanel. Although I guess that could be a good security feature just in case some one gets into the control panel they can not get into the phpmyadmin, then again if they are smart and were able to get into the control panel they could get into ftp and look what the username and password is on the config file for the script you are using.
The bandwidth meter seems to be better in direct admin although I think its acting up for me as its putting yesterdays bandwidth on todays. I was told by the host that it updates every 2 hours and at first it did but now its gone to every day. Oh and unlike cpanel this bandwidth meter includes bandwith used by the control panel.
Niether one from what I can tell counts sftp though at least for the hosts I have right now.
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Feb 7, 2009
I currently have an Apple computer and am looking for a webhost. looked at hostgator but when i tried to view sample website builder i was unable because i have a mac. Are there any webhosts that fully support mac's?
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Apr 18, 2008
I have a few questions about hosts.allow
1) There are 2 IPs in this file. I did not put them there. This is a dedicated machine. The IPs go to a Canadian hosting company. I am not in Canada and those are not my IPs.
2) Does my provider have the right to add IPs to this file without my consent?
3) I have already commented them out, of course, but I am concerned.
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Aug 23, 2008
As some of you may know I have about 4 different webhosts.
the problem is thats to many and I want to maybe cut it down to 2 but not sure which 2 and thats my delema or jam.
Downtownhost is one of the 4 hosts and I have been with them for over 2 years now and its great and support it top notch. So would hate to leave them.
Everity is another one and they are great as well and very honest, which still impresses me today and I have not yet been with them a year but it will be this December. They were able to run my biggest site with out any issues and that was nice then again so was downtownhost able to well to a point until the space the site was using got to big for downtownhost which is why I got everity in the first place.
Hostsimplex is a new one I got to see what directadmin is like and wow direct admin is awesome and almost I want to move all my site to this host. They are also very nice/ friendly and support is also honest and gee a few times while opening up the live support for a question or a problem figiruing some thign out in direct admin I have gotten into long friendly convos with them. Kind of feel bad about that though as I would hate to take the support staff away from other customers. I do like also how they have free remote back up, which is nice but I still will make my own back ups locally just in case. Any way this host is still new for me so I am not sure how good or bad they are but so far its good.
The forth one is liquid webs as as of right now my main and largest site it on it. This hosting is not one I own but a friend/client. I am not even paying for it which is nice. How ever I have little to no support as I have to rely on my friend and he is not always on when I have an issue. Do to that this might be the first one I drop.
Although it it rare that I have issues and I do not have to worry about the cpu ussage, bandwitdth, diskspace because he said I could use what ever i want. He also said the server has a 500gb hard drive and not even 10% is being used.
Any way thats the issue I am having so which do you think I should drop or should I just keep them all as I do have an active site on each one.
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Mar 15, 2008
if there's a list out there of the "trendy" web hosts; where it's cool to be hosted, etc.
For example:
Joyent
A Small Orange
Maybe these are niche hosts, etc. but it seems people talk about them in the blogosphere.
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Jul 10, 2008
I signed up to Uni-Hosts (Universal Hosts) a couple of days ago after seeinf one of they're deals in the Deals Forum and I'm still waiting for activation.
Is there anyone here with Uni-Hosts or had experience with them?
I was initially impressed with the deal but I'm getting unimpressed very quickly with they're setup times.
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Dec 12, 2008
How many different web hosts have you used? Why did you change? What host are you using now?
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Jun 11, 2007
I have been reading up on VPS solutions recently.
I am very interested by the other thread in this forum about Xen vs Virtuozzo.
I don't need a high spec VPS, just something to run a my personal web, mail, DNS etc. servers. I currently run these on an old dedicated server with 256MB RAM with no problems or slowness (I will be keeping this btw). So I have been looking at 256MB VPS plans.
The discussion in the thread above seems to talk about memory management being an untrue reflection of your actual use. I haven't looked into this in enough detail yet but I think the basic idea is that with Xen you get a dedicated amount of RAM (which can't be oversold) and a properly isolated OS. Xen looks much better to me...
For Xen hosts, I have come across the following
slicehost.com
easyvps.co.uk
a2b2.com
slicehost.com looks fantastic although every one of the sites they list as hosted on their servers (on their wiki page) is slow at loading for me. Anyone else notice this? They also provide servers as x86_64. Has this caused anyone problems? Any other comments on them?
The VPS must has a 100MB network connection. Unmanaged is fine.
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Apr 8, 2009
I thought I would try the new "cloud" VPS service that WestHost is using to handle all their VPS customers now.
First, if you have a billing issue, expect at least a two day response time. I have had two questions for the billing department. The first was handled in two days with great apologies from the responder on the length of time it took to get back to me. I sent a followup ticket to the same billing department -- that was two days ago and still no response. So obviously, the apology was not genuine or they wouldn't have let it happen again.
Just wanted to make sure everyone understands that:
1) VPS.net has no refund policy in place. No refunds. I asked for one only one day after signing up, and the response is no refunds period.
2) My other hosting experiences allowed me to keep the same base price I signed up for as long as I maintained the hosting account with them. Not VPS.net. Pricing will change at their whim. If you sign up in April, you will receive a huge increase in May. Yeah, they say they "may" have some coupons or something in the future, but hey -- how can you budget your hosting expenses if you don't know what they will be exactly?
I have had accounts with a lot of hosting companies in my many years in this industry, but none as uncustomer friendly as VPS.net -- and its such a shame since their shared hosting sister company -- WestHost -- is famous for their customer service and friendliness.
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May 7, 2008
This is a lesson for everyone, regardless of the type of hosting you're looking for, ALWAYS do your homework first!
I'm a bit embarrassed to admit it, but in March I signed up with a hosting company based solely on the claims on their website, and their wonderful presales responses to my questions. The company is M6.net.
It started off well enough, sales responded to my list of about 20 questions, and I received my reply during the weekend, which impressed me because I thought I was going to wait until the following Monday to hear back from them. I signed up for their Designer plan, which offers 200gb storage, and 1.2tb of bandwidth, with a max of 17 websites.
I signed up for the account and waited. No account setup confirmation email, nothing. So I submitted a support ticket, and it was resolved quickly. So I'm on my way now. I'm a .Net developer, so the first thing I notice is that .Net is disabled on my account. So I submit a support ticket, it was resolved within an hour.
So now I go about checking on all the other things that are supposed to be included with the account, one of which was smartermail. It was setup using hoarde. So I submit a support ticket. Along the way, there were 3 or 4 other things that I noticed that weren't setup right and needed to be corrected, so I submitted support tickets. This was all on day 1.
Unlike the first 2 issues, rather than hearing that it's resolved, for all my subsequent tickets I get a response telling me that my issue has been escalated to level3. I don't know what that means because there's no explanation included, but I figure it must mean that my tickets are important.
I don't hear anything back the first day, which is acceptable, because my requests obviously require more attention than my first tickets. So the next day (day 2), I submit another ticket inquiring about the status of all my outstanding tickets. I get a reply telling me that they are working on them.
All of day 2 passes with no resolution on what should be fairly simple fixes. Day 3 rolls around, and that's when I started getting annoyed. I submitted, you guessed it, a support ticket asking for a status, and I get the same reply, "they are working on them". At this point I'm getting really irritated so I decided to call them to see what was going on.
This was where I started to see the light. A man answered the phone, I could barely understand him because he had a heavy accent (which is no problem in and of itself) but there was also a lot of background noise that sounded like a tv. He answered and mumbled a company name that I could not understand, but it was not "M6", when I replied to him "Oh, I'm sorry, I was trying to reach M6 tech support", he stammered a bit and said something to the effect of "Oh, yes, right, this is M6, can I help you?". To which I replied "No, I really don't think you can", and I hung up.
I had a sinking feeling in my gut, because I realized at that point what a mistake I had made. It was then that I started researching them and found one blistering negative review after another. So on day 3 I submitted a ticket (my last one I might add) and requested that they cancel my account and issue my refund per their 30-day money back guarantee.
I've yet to see the refund.
The fact that you're reading this shows that you're already doing the right thing. Read reviews, weigh the good against the bad, especially watch for hosts who care enough to log on and rebut negative reviews, and ask lots of questions here on WHT.
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May 28, 2008
I've been using Xilo.net for just over a year now using a reseller account but the time has come to expand to a dedicated server. The level of support I've received from Xilo hasn't been 100% fantastic and my account is sometimes offline for one reason or another - impacting my sites.
I was just wondering if anyone else has any experience with Xilo and if so what your thoughts are on them? I read the other post from last year about Xilo being useless in setting up a VPN but just wondered if anyone else has dealt with them since?
I'm really not sure whether or not to stay with Xilo for a dedicated server or to move on.
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Apr 16, 2007
I have recently ordered webhosting on not so well known 3fn webhosting company. The reason why I decided for them is because I had some money on my webmoney account, and I needed new webhosting (they accept webmoney payment).
I decided to go for starter plan to test their quality of service, because they didnt want to give me test account, although their site says they offer them. When my account was set up, it all seemed good - I got Plesk which I prefer over cPanel, etc. But when I connected to ftp server I noticed the server isnt that fast as its supposed to be.
After a few days server speed started to annoy me. My website went offline so frequently so that I couldnt belive. I told the admin im unsatisfied with hosting speed, any their uptime - he said they're going to fix it (or something like that).
Website worked fine after a few minutes, but then it went offline again. Today I wanted to access some files I host on my webserver from school, but I noticed the site was offline again.
I sent complaint to them by email and told them my website uptime is only like 60%, and got no response.
I havent been so dissapointed for a long time..
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May 22, 2008
Out of the three websites that were hacked the hacker left a get.php file in the root and i decided to see what it was and i ran it. To my shock and horror it gave me all the different types of people hosted on the server and it also gave me their database passwords etc...
Now each time i ran it, it gave me different results of different users on the server each time with a long never ending list. I just couldnt believe my eyes a simple short written php script showed me a lot.
Now im not a PHP guru but this is quite serious and ive notified my web host showing them my findings. I was quite astonished it showed me passwords in peoples configs.
Now my question is... is this something new or old and that my web hosts forgot to look into that area...? I mean its a php script thats all.
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Nov 25, 2008
How many % of hosts have Zip support in PHP?
If you (the replyer) are a web host, tell me if you are supporting. (yes/no)
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May 25, 2009
Is there a list somewhere of windows hosts using dotnetpanel?
I've looked at the offers forum but only found about 3 of them!
Sure, there must be many others...
I'm interested in a windows host with dotnetpanel and smartermail or mailenable...
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Apr 29, 2009
are there really hosts that do not oversell? if yes, i need suggestions but i would prefer a host that is not overpriced. I dont have budget in mind but i would want to gather the list of hosts that do not oversell and i can go over them one by one.
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Jan 18, 2009
With all the web hosts out there people must be like "Which is best?" Well here is a review of some of the big names out there in web hosting.
GoDaddy.com:
GoDaddy’s web hosting packages come loaded with features. GoDaddy is proud of their world class data center and physical services, and reasonably so. GoDaddy actually owns their hosting facilities, which feature state of the art security and advanced backup technology for complete and competent network servers.
Each GoDaddy hosting plan comes with web site statistic tools to help you keep an eye on how your hosted page is performing. Setup is absolutely free, and includes access to the GoDaddy.com Hosting Connection, where you can interact with other GoDaddy users and find free applications to use on your web site.
Each GoDaddy hosting plan also comes with a variety of free software and credits to help you get the word out on your site. The Deluxe plan that we reviewed includes a $25 Google AdWord credit, a $50 Microsoft adCenter credit, and a $50 Facebook credit.
GoDaddy provides other tools as well for further adding function to your site. You can host forums on your GoDaddy website, start a blog, and show off your photos. And while GoDaddy doesn’t include a free shopping cart, they do have e-commerce solutions available, including merchant accounts and the Quick Shopping Cart.
Customer Service:
GoDaddy has a variety of help and support options available, and they’re accessible all of the time. The online support forum and FAQs section are well organized and contain a wealth of knowledge for beginners and advanced users alike.
GoDaddy service representatives can also be contacted on the phone, or through email. GoDaddy is a large company with several users, so personal help would be expectedly slower than others. However, GoDaddy’s support team is quick to respond, and the expected response time for emails has significantly decreased since our last review. The 10 to 12 hour response time has been cut down to 1.
Control Panel:
GoDaddy helps beginners easily set up their site, and includes additional tools for advanced developers to work with. GoDaddy also offers a variety of professional site building services and designs for additional fees. Regardless, all GoDaddy solutions support several programming languages. The deluxe plan we reviewed supports CGI (Python and Ruby), PHP, Perl, ASP, MySQL, ColdFusion, and FrontPage extensions.
Most functions within the Account Management tool are similar to other control panels. In addition, with GoDaddy.com you can perform account management tasks, email management, web security, database setup and management, and manage statistic tools.
Summary:
GoDaddy is a worthy competitor and worthwhile web hosting service. They provide all the essentials and then some, complete with secure facilities. The setup process is straightforward, and GoDaddy has an option for all levels of management, from beginner to expert. Though not as complete as a couple of our other reviewed web hosting services, GoDaddy has what it takes, and is definitely a great option.
Article from here
HostGator:
Hostgator, founded in 2002 is one of top shared hosting companies, ranking consistently among the best by most of the review sites. What makes hostgator stand out from the crowd is their excellent support and customer friendliness. If you are not satisfied with the support, you could even get hostgator president Brent Oxley to personally take a look at your problem.
Hostgator offers linux hosting only(even though they are expected to start windows hosting in the near future). All their packages come with all the features needed for a serious website. Baby and Swamp packages allow unlimited domains(add on), which makes a lot of sense if you have multiple websites. They use cPanel, which is the best control panel around. You get Fantastico script installer which will install most of the popular open source scripts with few clicks.
They support PHP4 & 5, SSH, Cron jobs, Python, Ruby On Rails etc. Also, all the packages include enough POP3 accounts(20 for Hatchling and unlimited for others).
We started realtime testing of hostgator uptime on Feb 2008. The test is done on a site hosted with hostgator, using a third party uptime monitor service. Overall, hostgator had been the best performing host from all the hosts monitored. They provided consistently high uptime, month after month. There has never been a single case of site being down for more than 10 minutes at a stretch. Hostgator indeed lived up to their reputation.
They have three hosting packages starting from Hatchling ($6.95 pm) to Swamp ($14.95 pm). The price is reasonable for the features and space/bandwidth provided. Recently Hostgator increased the space and bandwidth to unimaginable levels. They also reduced the price of all plans, by introducing 24 and 34 month pre-payment options. The monthly payment now have a small set up charge and is costlier than 12 month rates. Our advice - don't get excited by the unlimited space and bandwidth. They do have limits on file numbers(inodes) and CPU usage to make sure that only reasonable sized accounts remains in the shared servers. But for any site with a reasonable traffic, hostgator plans are more than sufficient. You obviously can not expect a site with few million page views a month to run on a shared host, no matter what bandwidth they offer.
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Jun 11, 2009
I just had a thought. If I am moving from one host to the other, the old host would still have my files. Whats stopping them from just using the files to copy my site. Basically is there an easy way to delete my files from my old host?
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Jul 21, 2009
I bought a subscription to a host called "godaddy" and I have no idea how I can "run it" like actually upload script files I want to run, it seems you need to define a "domain" for the host,
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Jul 21, 2009
Just wanted to share this with you all... I run a hosting company of my own, yes, but I choose to host my corporate site elsewhere (for some seemingly obvious reasons).
This company is just a group of maybe 4 people that colocates servers to companies all around the world, which basically makes them the middle man. So I'm paying someone more to do half-a**ed work, when I could just pay the same, or maybe more (with better support) to have it done right.
Quote:
Initially when I signed up a few years ago with [url] their support and uptime was good, not great, but good. Over the years it's gone way downhill. From responses like "idk" instead of I don't know, or just halfway done work, work not done when it was said to be done, major screw ups like accounts being removed, and other issues causing downtime, as well as just a general bad uptime. Surely not 99.9% as promised.
The company does not manage their own datacenter. They just colocate a few servers around the world, which just makes them the middle man. So anything that a Noc would need to look at, just takes that much longer.
Ticket response time is alright, but a lot of times the issue is not solved on the first ticket, and management either does not respond, doesn't respond for a long time, or doesn't seem to genuinely care. They don't care when you threaten to leave their company and host elsewhere, and when I explained to them how horrible their support, uptime and service is, I got a response from (I think the owner, Nick Hudson) saying "we are canceling your account in 24 hours, I suggest you remove all of your data from our network asap." I guess they don't need customers?
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Apr 25, 2009
I'm stuck between these three hosts:
servint.net < They've been around sing 95 and appear to have a rock solid reputation.
knownhost.com < A newer company, their uptime appears to be fantastic.
futurehosting.com < Have heard these guys are pretty good. The Seattle Data center is closest to my location.
I've been trying to make up my mind for sometime now. I'm simply stuck between these three companies. I've read the reviews for all these companies and they all seem very solid. I don't know what else to say I'm just plain stuck right now.
Could anyone who's been with any of these companies chime in?
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Jun 18, 2009
I run a small vb forum that is quickly expanding beyond the shared hosting plan we currently have with GoDaddy. So far we have been looking at VPS as a solution that would allow us to grow as we grow.
I hope I'm allowed to ask this, but I am looking for examples of vb forums that have about 100 concurrently logged in members and examples of vb forums with 200 members concurrently logged in and are running on either KnownHost or WiredTree (or an alternative service).
Please provide a link to your forum, the name of the host, and the VPS package you currently have. Finally, please let me know if you are utilizing Litespeed.
I'm hoping this will become a great resource for growing community owners looking to take the next step.
Link:
Provider:
VPS Package:
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Feb 5, 2009
I have a website that supports a community organization. Fairly simple: Drupal, forum, photo gallery. The site on its own occupies less than a gig.
However, we keep an archive of all photos taken at our events, in full quality. The photo gallery gets reduced quality versions of these photos, but people can get the full-quality ones via ftp if they want them.
Unfortunately, these photos come out to many gigbytes, which means if I'm to use one host, I'm basically stuck with one of the "over-sellers".
I was thinking of separating my website and storage needs between two different providers: one for the php/mysql hosting, and the other just for plain file storage.
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Mar 17, 2009
I offer web hosting services to a few customers, but I'm not satisfied with the way I provide them with their mailboxes.
I'm looking for an e-mail service provider that I can use as a backend, and resell their services to my customer as my own service. So I'm trying to find a way to host my mail (POP, SMTP) servers elsewhere. You could look at it as me being a reseller of their e-mail services.
My need is that I'd want to be able to add mailboxes for my clients myself, or make them interface with the e-mail service through my implementation of the e-mail services provider API.
I came across mailtrust.com, but they require 150$ per month expenditure minimum to become a reseller. I only have 20 customers, and I'm not planning to grow much bigger.
It's really just a simple service for customers I personally know.
If anybody thinks I should instead pay a sysadmin to setup a mail server + spamassassin for me, and still host in on my own machine, please let me know.
Any guidance, links to e-mail services resellers,
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Jan 26, 2009
I've been using dot5hosting for about 2 years now and they have been alight. The thing is, for the last two years I have only been hosting a basic html/css website which is never to much stress on the servers. I don't get a huge amount of visitors on my site, but its a decent amount.
Just recently I have added a forum and blog on my site. For the forum I use Invision Power Board 2.3 and for my blog I use Wordpress 2.7. This is where the trouble begins.
Both the forum and the blog work fine, but they just take ages to load. If I had over 100 user on the blog and forum at one moment I would understand, but I haven't released the blog and forum to the public yet, as I'm trying to optimize them. The forum takes abou 10 seconds to load completely, while the blog takes over 15 seconds. I have tried everything with wordpress like cache etc..
So, I come here to ask what host you guys recommend for me. I've been looking over at HostGator and they seem to be what I need. I was also looking at MediaTemple Grid but form what I've read the Grid Service is very slow, and expensive. I just need a host that can run anything related to PHP and MySQl fast (like Wordpress and IPB)
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May 25, 2009
So much for 24 hour chat support at pdthosts.com. I waited 3 hours and still nobody answered my chat. I guess they stay online to appear available even though nobody is there to answer the chat.
I've attached a photo of my chat window.
Has anybody else had bad experiences with them?
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