Site Not Accessible To One Group Of Visitors

Dec 21, 2007

I have a reseller package with Hostgator, I use it to host a few sites on. Recently one of my customers started to notice that periodically, his site goes down - only to him.

I and others can access it just fine but he cannot nor can his friends in his local town. Most of the time it is on line.

I have checked the server DNS and domain name settings and all is fine.

I can't understand what the problem could be, it seems strange that almost everyone in the UK and US can access it but he cannot.

He has cleared his browser settings, reboot his connection and tried pinging his domain but no luck.

I'm not too sure what the problem could be.

The domain is

[url]

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Starting point: a working site using a shared IPv4, dedicated IPv6, and SSL. HTTP and HTTPS work, the latter only using SNI of course.

The good news: If I simply allocate an IP resource of 1 to a subscription it is pulled from the pool, assigned to the service node, assigned to the web site, DNS is updated, and the site is automatically changed to using a Dedicated IPv4 and Dedicated IPv6.

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Other info: I can't ping the new IP, even though it shows in "ip a l" and /etc/sysconfig/network-scripts/ifcfg-eth0:0. [edited]

After the IP assignment, it is still installed, and /etc/httpd/conf/plesk.conf.d/ip_default/domainname.conf shows the new certificate is being used.

However, a second set of VirtualHost entries is created in server.conf for this IP for ports 80 and 443, with NameVirtualHost enabled on the new IP. The port 443 entry uses the default certificate. Apache's setup this default VirtualHost entry will override the web site configuration because Apache is listening on port 443 with the wrong cert.

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