ServInt 4 (yes FOUR) Year Review - Thumbs Way Up
Jul 20, 2008
I just realized it has been 4 years since I joined ServInt back in June of 2004. After coming to this realization I decided it was time to come back to this forum, where I first read glowing reviews of ServInt and post my 4 year review.
I guess a tribute to how well ServInt has worked for me over the years is the fact that I didn't have my login for this site anymore... easy to loose a login after 3 years of not needing to worry about, or look for a webhost. (A big thanks to Louis of the WHT community Leader fame for sorting out the problem). The last post I think I made was when I did my very long 1 year review here: [url]
Over the past 3 years my server needs have really grown. I now own and manage a portfolio of sites that generate 20 times more impressions (about 6.5 million per month) than I had when I first started with ServInt. In that time I've upgraded my hosting account multiple times to newer and better hardware. The upgrade process was super easy and seamless each time, one of the huge benefits of a VPS environment.
Support has remained consistently wonderful as has server response and uptime. Even with my limited server management knowledge, between their amazing staff and the incredible ServInt community forum I've been able to really grow my business without the stress that I would have dealt with had I chosen other options 4 years ago.
This review is considerably shorter than my one year review, but again, this is just a tribute to how well things have gone. I love being able to sleep peacefully at night knowing that things are covered.
Congratulations to Reed and staff for creating such an amazing company and business culture, and thanks to the great ServInt community for working together to answer questions and resolve problems. I think I've mentioned this before, but I've been amazed by Reed's demeanor as he deals with his staff and customers, and this permeates through all the dealings between ServInt employees and customers and between the community on the forums.
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May 28, 2008
I've been with this service for over a year now and all I could say is great service and I love their staff supports. What do you think about this service ? anyone with me ?
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Apr 21, 2009
Initially, I was looking for a VPS to host my anime video streaming site. Then, I came across DotXM Hosting website through Hamza's MSN personal message.
I spoke to Hamza about my plans to host an anime video streaming website and asked him plenty of questions in which he answered all of them honestly and professionally.
I asked Hamza if I could start with the shared hosting plan. He said yes. After realizing that I could save alot instead of getting VPS, I decided to give DotXM a shot.
DotXM techs and support team were very efficient. They got my whole PHPmotion installed and working in just one day and for a very cheap and affordable fee!
Till today, my website runs so smoothly despite being on a shared hosting plan. Who says you need a VPS to kickstart a proper video streaming website? ^^
Thank you for DotXM and Hamza and his team for his support, understanding and professional attitude in serving customers.
In short, DotXM is a quality hosting with great value.
Tech Support: 5/5
Customer Support: 5/5
Reliability and uptime: 5/5
Space: 4gb
Bandwith: 40 gb
Price: $3.95! (Old Plan before DotXM Re-did everything a few days ago)
Domain: [url]
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Nov 8, 2007
Here's my review. I've been with them for over 6 months I believe. I am not sure of the exact date. So far my service with them has been fairly poor.
Everything started out fine, for about a month I had good speeds. I then I made the mistake and rm -rf * in the wrong directory. Ooops, my mistake, new to having root access... luckily I stop it before I do too much damage to the vps server. I open up a support ticket, ask them if they can reload my OS and back up my data before they do it.
They said okay, but it will cost me $30 to redo it and they *will* backup my data before they do it.. Well, they reload my VPS and they DON'T back up my data... I lost all my work and had to reload backups from a week before. I run a large forum, so I lost about 20,000 posts from this. My mysql databases, etc worked fine beforehand but I removed most of my system files.... Worst part about it I paid $30 for the OS restore even though they didn't do what they said they would do and back it up.. They basically said too bad so sad...
Fast forward a few months, decent service, okay speeds. It can be VERY slow at times and takes about 10 seconds to load my page most of the time. The server shuts down for no reason often, and can be down for hours at a time, this happens fairly often. (Every other week or so) About a week ago my site goes down for 3 days and I lose yet another 10,000+ posts because the raid array dies, okay... It happens... Well, since I leave daily backups on the server nothing I can do about it. Now, my site has been down for about another 2-3 days. It finally came back online today..
I also run my business site off the vps along side my forums, and with the constant downtime I have lost thousands of dollars in downtime and data loss. I know it's my own fault for staying with them.
I read good reviews about them, but so far my service has been less than great. I'm trying to find another VPS in the price range. I have been really busy going to school full time and working full time, so I haven't had time to find another vps host and to move my vps server over.
I don't recommend them. Maybe I don't have good luck with hosting, but others seem to do well with them.
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Jul 11, 2007
I have been with VT6 for one month now. I am going to write my one month review and let everyone on webhostingtalk know about their excellent service.
Pre-Sales:
The presales department were extremely helpful in answering all of my questions I had.
They didnt mind the many many questions I have and took time out of there schedule to answer them unlike other companies who couldnt be bothered to answer them and just ignored me. I give them 5/5 for Pre-sales
Service:
Overall the service has been excellent. Their nodes you can tell arent overloaded as the VPS's always run smoothly and theres never any lag in loading up websites because the main servers struggling. The VPS has been well optimized by them and has kept my servers load down even whilst running Vbulletin forums. I will also give their service a 5/5
Support:
Absolutely fantastic. Response times are unbelievably quick, I think the quickest response I had was just over a minute, That is an amazingly quick response time in my opinion. No more sitting around for hours waiting for your problems to be sorted. Their techs are very knowledgeable and know what they are doing and dont just say we will look into it, they tell you what the problem is and what they plan on doing to solve it.
Which is a plus for anyone wanting to learn as they go. They have done an excellent job in securing the VPS and installing various pieces of software to keep it secure. I cannot fault their support so I will give them another 5/5 for support
Overall:
VT6 is a fantastic company with well trained, knowledgeable staff and techs. After having tryed quite a few VPS hosts I would say that this is possibly the best host ive ever used as all of their service is flawless. 5/5 to VT6
If you need a VPS host and a custom solution, VT6 is the way to go.
I do not have any intentions of cancelling with them and I am looking into adding to my services I have with them.
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May 31, 2008
I have been with Atjeu for a little under 4 months now, and have had no issues what-so-ever. Their support times are amazing, and their employees have been nothing but friendly and helpful.
Atjeu's price may be more expensive, but I can attest to their skill and abilities. The price is worth it, 150%. The network has been nothing but fantastic. There has been no downtime attributed to the data center's power or bandwidth providers.
Their SAM interface is everything anybody could possibly want. I have a Core2Quad Q6600, 5GB DDR2 RAM, 500GB SATA II, 80 IP's. This being used as one of our VPS servers, we need to be able to easily update our PTR records. Atjeu is one of the few data centers I know that you can log into their support area, click on "Server Management">"IP management" and put in your own PTR records. WITHOUT having to open a support ticket.
The bandwidth graphs they use are very helpful, and their overall layout of their support center is nothing but fantastic.
Friendly, helpful, and amazing service. I would recommend this company 150% to anybody needing a decent server. It is definatally not a "budget" server provider, and it may cost more than the norm, but trust me; its worth it.
As they say, you get what you pay for. Atjeu puts a whole new meaning to this. I got what I paid for, and then some.
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Dec 23, 2008
[url]
We've been having trouble with uptime and a SQL box through Lunar Pages in the past couple months and we couldn't take anymore trouble. As such, we went looking for a new Windows VPS provider. Given I'm not a Windows person by default, my daily computer is a
Mac, I needed some hand-holding for the transition.
Through the research for a Windows VPS supplier here at WHT, I selected several firms to investigate and communicate with. Principally Host My Site, Liquid Web, and Bird Hosting. After conversations with each via email and phone calls, Michael of Bird Hosting [url] quickly rose to the top.
Michael, once we informed him of our intention to move to him, had our single-domain Windows VPS migrated from LunarPages to Bird Hosting overnight. Even when a SQL access issue rose up, Michael has been quick to respond and get our support system up and running again.
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Mar 12, 2009
I have been with them around 3 years in the past and was very happy. But after i was enthusiast with Europe (ping time etc) and i made the mistake and moved in Europe. Since then i had many problems so i get back to them few days ago.
When i moved all my domains to them i had many issues with my scripts , mails etc because i manualy tranfered everything with unix commands.
Servint guys helped with everything to get working. I didnt lost any data and i am very happy with them.
They have awesome support team and very strong knowledge of their job.
They even helped me in a joomla script issue which they are not responsible
Again, they are great and you cant go wrong with them.
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Jan 6, 2009
Not really full five years. I signed up for essential VPS plan in March 2004 (so for few months it will be full five years).
My VPS is fully managed and support is great. It is real 24/7 and response time is always about 5-15 minutes, and almost always with problem solved (there is no annoying replies like; need more information's, please let us what you want or something like that) They always fix the problems and they always know how to fix things.
It was some big failure with hardware (I can not remember date) but they deal carefully with that, move all of us to different machines, clients was well informed, and generally there was not any long downtime (as far as I can remember)
Network are great. They have direct link with Deutsche telecom which means very good connection for Europe.
Few times I request backup for accidentally deleted files, and they recovery them fast.
Only critic for billing. One month (I can remember when) they charge me for extra bandwidth. It was caused by some attackers on server I do not know, as none of my domains cause that (It was some bandwidth leak other than http, ftp or mail, that I am not familiar with). Normally I can not spend even 10-15 % of total bandwidth , but that particular month it was 300%, so they charge me for all. I do not know if it is my fault or not, but maybe they should protect server better or whatever.
Other than that I have never had any problems.
I recommend them to anyone as they are really ''peace in mind'' company.
For the time being I will keep to use Servint services. I hope I will not forget to come back here again after five years with 10-years review.
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Oct 30, 2008
My 9 months ServInt review
I'm with Servint since february and it's time for a quick review.
The VPS was setup within a few hours after I ordered.After seeing how many people around here complained about how they still waiting after several days for their vps, I conclude that my vps was setup was VERY FAST.
While I'm no certified admin, I'm a quick learner and i'm used to solve problems on my own. Thus I didn't open to many tickets with support, but the few I opened were answered quite fast.
So you get fast response from support.
The thing that impressed me most, though, was the performance of the vps. It runs fast and without problems.
I recall only one time the connection seemed very slow but I think it was a problem with their network because their forums were very slow too. However in a few hours all was back to normal.
Basically, you forget you have the vps. It just works without problems and with great performance.
I have the Esential package (384 Ram) and at 49$ I consider it a very good deal. For some people this is expensive but I recommend them to read carefully the horror stories of those who wanted cheap.
Quality service and peace of mind is worth more than the 10-20$ you pay less with a cheap host.
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Aug 3, 2008
Thought I might provide an alternative for the various multi-year reviews of the company and give a short term review.
See my initial message here:
[url]
for the hows and whys I chose ServInt.
I am a total newb when it comes to VPS's, having been on shared hosting for many years.
I had never heard of CNAME/MX records and was/am totally ignorant of *nix administration.
I ordered the Essential VPS and dove right in. Figured since I had root access, I could just establish my company's web site directory off the root via FTP and upload the web sites to the appropriate directory. BZT. Wrong. Can only use the httpdocs directory. That was my first ticket, responded to and solved in 5 minutes.
Next was changing name servers at 1&1, which was a giant PITA because of 1&1. Learned all about a Glue Domain, to make a very long story shorter, I had to establish subdomains at 1&1 and fix the IP address to point to the name servers I was going to establish on my ServInt VPS. What a convoluted process. Ticket opened and responded to in 20 minutes. As an addition to this ticket, after establishing MX records, I could not connect up to the SMTP server, though I could connect to the POP server. This turned out to be a setting in Plesk, I think to enable the use of Port 587, which my ISP requries for anti-spam. Problem solved in 20 minutes.
So, I went from scratch to having my company web site up and running with full email access in less than two hours. Pretty good migration as far as I'm concerned.
Haven't had a problems other than these so far, just climbing the learning curve learning some *nix admin duties. WHT has been a _tremendous_ resource in this regard.
Oh, and the speed and responsiveness of the site compared to 1&1's shared hosting was/is nothing short of phenomenal. No more lags, no more variable page loads, just consistantly fast data transmission, which was my number one priority.
In short, I could not be happier with my choice and look forward to a long business relationship with ServInt.
Thanks to all who actively participate here at WHT, your posts help more lurkers than you can ever imagine.
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Apr 21, 2007
I signed up with Servint a few days ago and their staff has been very helpful in helping me get setup.
I got the essential VPS.
So far the staff has done the following for me
1. Updated subversion "version"
2. Explained to me how to transfer accounts
3. Assisted in setting up transfered accounts
4. Setting up nameservers
5. Told me how to have commands executed on startup
Their helpdesk is very organized and everyone responds fast. They are all so smart and know exactly what they are doing.
I have never had such a great experience with a hosting company.
The server speed is also very fast. I currently have 9 accounts setup in my vps plan.
[url]is one of them.
I just switched over the DNS, so you might not be hitting the servint server yet.
I highly recommend servint.
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Aug 3, 2007
Servint.net seems to be one of best hosters? Anyone got latest review of it?
[url]
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Dec 15, 2008
MonkeyWrench Hosting review - Three year review
I've been hosting my personal sites with MonkeyWrench Hosting for around three years now (coming up in January I believe), and I figured I'd share my experiences with them!
I've gone through a few hosts in my time, and some of them have been pretty rough. After using paid hosts, a niche free host started up that I stayed with for around a year before they eventually closed down.
I switched to MonkeyWrench Hosting at that point as a place to host my sites and store my files, and I have to say that I've been impressed throughout the time I've been with them.
Uptime/speed:
Fantastic! The sites have been perfectly reliable and speedy whenever I've gone to access them, and I haven't had any complaints from users. I did come across MySQL going down on one of the servers (I have two accounts for different purposes that are on seperate servers) in the past, but it was resolved quickly before I even needed to get help.
Support:
I've used the support a few times, but not for anything critical since there's not been the need. However, everything that I have asked was answered promptly in a professional manner.
Pricing:
Again, no complaints here. The pricing is pretty cheap, especially for the quality of service receieved. They aren't the cheapest on the Internet by any means, but you generally get what you pay for. I'm aware of what my realistic space/bandwidth needs are anyway, and I'd rather pick a host that clearly advertises what you'll receive over an 'unlimited' host.
All in all, MWH have been a fantastic choice and I couldn't have hoped for anything better.
So, thumbs up to Jonathan, and keep up the good work!
I'll report my domains for the moderators to check them out. =)
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Jul 29, 2008
This is a brief review of my experience with VT6 over the last year.
I have little to say, because it's "just worked". I've had to call upon their helpdesk twice in the last year. In both cases the response was timely and the matter resolved in a reasonable timeframe, both were matters beyond their control.
I'd happily recommend them for shared hosting.
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May 11, 2007
This is my first and last review of these guys. When I first colocated my server with them, they were still known as iHosting. The price was good, the support was excellent, and it was a friendly little place. I never experienced any down time to speak of, and when I needed something changed (like a reverse DNS entry), they took care of it almost straight away.
Of course, then a big mean company bought them. In(forbusiness).(nl|be). From day one I knew things could only go downhill from there on, and I was right. Every time they touched my server in the datacentre, it went offline. Even when they didn't have any business with my particular server. On three occasions they unplugged the power cable *WITHOUT PRIOR NOTIFICATION* so I couldn't do a clean shut down which resulted in a raid array rebuild. That in itself would almost be acceptable, but each time they didn't plug it back in properly.
Then on another three occasions they've messed up my connectivity by not handling the NIC with care. It's a sensitive little thing, and even though I've pointed it out to them time and time again, they keep messing up. Usually they've been kind enough to fix these problems, which they caused relatively quickly. However, it's happened again, and this time they're refusing to fix it for free. Needless to say, I'm not paying for something they broke, and I'm cancelling my account with them ASAP. They'd better not make a fuss about giving me back my server, or I won't be a happy camper.
As if unannounced shutdowns and unplugged cables aren't bad enough, I've also been paying for an APC connection/account for almost two years now. I still haven't received any actual login data that would in fact allow me to do a remote reboot. It's not like I haven't asked them .. I asked them at least every time the server went down, and about every other month as well. Each time my mail was either ignored, or I got some vague reply.
Oh, and about this latest downtime .. they told me they'd be rearranging things in the rack today. I asked them, yet again, to be careful with my server so it wouldn't go down for like a week again. That mail was nicely ignored. After almost a day of downtime, I told them I would be cancelling my account and that they'd better get my server back up ASAP. Their only reply was that that would cost me. After they guaranteed me there would be no more than 5 minutes of downtime while rearranging the rack. Right.
The hosting world has changed a good bit in those years I've been with them. I can now get a reseller account that gives me just as much freedom for less money with more support. And face it, support is what it's all about -- and theirs blows.
I wouldn't recommend this host to anyone, not even if they paid me. Not even if they were the last host on the planet. Never again.
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Oct 19, 2007
I have had several accounts with Powweb for 5 years now and I thought I would write a brief review of them:
BEFORE
I originally went with Powweb 5 years ago based off of a referral from a friend. At the time, the “shared hosting environment” isn’t quite what it is today. For the first several years, I experienced trouble free hosting (for the most part) and truly felt as though I was “getting what I paid for.”
Powweb, back then, was a privately owned company based out of California ( I believe) and I usually got the impression that most of their employees truly cared about their customers and the quality of service they provided. What made them semi-unique at the time, was that they offered only a “one plan solution” (they didn’t offer multiple plan types) and the simplicity of their business model worked well for most.
Powweb was also unique in that they offered community forums which were pretty “open” and it truly allowed customers to discuss problems and issues with one another. A few years ago, they transitioned from private dedicated servers to a clustered environment and that did bring along some hard time, but they got it under control eventually. Overall, I was satisfied with the service.
NOW
A year or so ago Powweb was bought-out by Endurance. If you do not know anything about Endurance, they are a very large web-hosting company which has acquired several other large shared-hosts over the past few years.
Once Powweb was purchased by Endurance, the quality in service immediately decreased. Part of what Endurance does with most of their acquisitions is to assimilate them into their fold. This was a very shaky process and nearly everyone experience a large amount of downtime.
Additionally, Powweb is now plagued by horrible MySQL issues where the service is nearly completely useless. For the past year, Powweb has been either unable or unwilling to fix these issues. It can often take several minutes for even the most basic of queries to run. Any dynamic type of an application: forums, blogs, CMS, are usually rendered completely useless.
To make matters worse, Powweb continues to aggressively advertise these resource heavy applications and then ask for patience as they attempt to get their issues fixed. It has been about a year now, and still it is not resolved. Much of these issues come from the extreme overselling that Powweb does. Nearly every day, all websites (even static ones) come to a complete crawl.
Calling customer support is also a waste of your time. 95% of the time, you are met by a rude person who simply tells you “well, it seems to work for me” or that “we are aware of the problem” (at best). Opening support tickets is also usually not helpful. Tickets are often closed without any contact with the customer and it is very common for them to “give you the run-around.”
I have been told by support several times to keep an eye on the forums for updates on issues and whatnot. Then, if you go to the forums and attempt to get any information from there, you are told that ‘these are only user-helping user forums’ and that you can’t get any official help there, though customer support told you to go to that very place. Additionally, Powweb’s staff practices extreme censorship of the forum and it is common for negative remarks to be removed or posts completely deleted, many times without any acknowledgement of the act.
In addition to the MySQL issues, Powweb also experiences frequent “lock-ups,” CGI issues, email issues, dns issues, and so on and so forth. The list of problems that has occurred over the past year is literally too long to remember.
In conclusion, the Powweb of new is nothing like the Powweb of old. This new Powweb is controlled by an over-selling giant (Endurance) that is only concerned with the number of accounts as apposed to the quality of service. While certainly any business related site should not be in such an environment at all, I would even suggest that people looking for a host for hobby related purposes stay clear of powweb – it’s that bad.
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Aug 15, 2008
One year has gone by since we bought our hosting plan at HostMySite (HMS) and I thought I'd post another review. You can read my previous review here (http://www.webhostingtalk.com/showthread.php?t=659594)
The Short Of It
We have 2 IIS Coldfusion VPS (CF VPS+ plan). The first one we had was originally just a CF VPS (for developing) but we later changed it over to a CF VPS+ (more ram, more space, etc). This VPS is 1 year and 1 month old. Our production VPS which currently hosts our website is a healthy 1 year old. The reliability has been great and we never had any speed or performance issues.
We are very happy at HMS. We have had very little issues with the our VPSes and those issues are usually resolved very quickly. Anytime we needed support, it was overall always quick and helpful. We recommend HMS to anyone who needs a Windows VPS.
Security and Friends
The SSL certificate we purchased from our previous host expired so we bought a new one via HMS. At first the order we placed was apparently processed by them but wasn't sent to the issuer for processing. We didn't find out until we sent a ticket in wondering about the status. They immediately processed it for us. Except for the fact that they processed it for 1 year when we bought it for 3. So another ticket flew across the internet and flew back to us just as quickly resolving the problem.
They asked if they wanted them to install it and we emphatically said yes. They installed the certificate and we were set. Or so we thought. We began having issues with our merchant account not being able to verify our SSL certificate. They forgot to add in the intermediate certificate so that third party processors can see verify it's legitimacy. This was resolved very quickly (faster than we expected) and we have not had issues with it since.
The One Thing
The only thing we'd like to mention was an incident that occurred several months ago. One day, out of the apparently gray clouds, for some reason our site could not be connected to. After shaking our fists futilely at the weather gods, we sat down and tried to figure out what was wrong. By doing the basic diagnostics to make sure it wasn't us or our ISP we cursed the Lunar Goddess and contacted HMS to see what was up. They fixed it but didn't tell us what the issue was. Apologies in the form of cup cakes to the Moon was issued.
The next day, the same problem occurred or at least we thought and was told it was the same problem. We could not access our site. This time we did both live chat and started a ticket (for documentation, last time we just called). In the live chat they stated it was an issue with the node and not specific to our VPS and they were working on it. They said it was the same issue as yesterday.
This is where it starts getting dicey.
They also responded via the ticket that the firewall was blocking the ports and not the same issue as yesterday. Now considering only one person has access to the VPS (via RDC) to make changes and he did not log in to make any changes to the firewall (why would we?) that explanation didn't even seem plausible. And the ports blocked (pretty much everything except FTP) didn't make any sense. We went back and forth, with me explaining that after several months of not touching the firewall after setup, why would we inexplicable block ourselves out? Why would we even touch the firewall? Also that it can't be a coincidence with the node issues yesterday and they had already stated it was the same issue.
After a bit of going back and forth, they finally came to the conclusion that the patch they applied to fix the node issue made changes to the firewall which caused the subsequent issue. While this explanation didn't exactly seem completely kosher, we weren't going waste more time asking for a better explanation.
Now given that the total "downtime" of both issues was about 5 hours we thought we'd see how much of a resistance they will put up for the uptime guarantee. The first issue we pretty much knew wasn't going to get any attention because according to their TOS, they will only refund for time it was down when you posted a support ticket. Since we did this over the phone, there was no documentation to speak of when it went down and when it got fixed.
As for the second issue (which did have a ticket) they stated that since the VPS was technically up, the uptime guarantee did not apply even if the problem was caused by them (they didn't specifically say that but it was implied). While we didn't expect anything from it and didn't bother to pursue it, that response raised some eyebrows. While within their rights, it did seem a bit "whoa". They did apologize and were very polite and respectful. It was pretty much what we expected in terms of responses.
The Train Ride
While the above issue may seem bad, it was a one-time event. These things can happen. We haven't had any uptime, access or server issues since that problem. Support is quick and helpful.
The site has been running fine for months with no downtime.
We are overall very happy with HMS and would recommend them to anyone who needs a Windows VPS.
Overall Rating: 9.5/10
Support: 9/10
Reliability: 9/10
Speed and Bandwidth: 10/10
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Oct 7, 2009
I will try to share my experience with all of you regarding the company I rent my dedicated servers - Netdirekt.
I found out about them over an year ago when I needed to move to dedicated server. I decided to give them a try, since I was new in this area and since I am perfectionist in this job (making backup of backups of backups)I thought I don't have what to loose if they disappoint me. At least not much.
So over an year ago, I ordered my first server with them. It was Core2Duo server with 4GB of RAM, with a nice price. By the way, when I saw their 1996 website and their pricing, I was getting ready to get disappointed)
I didn't need much help in the beginning, the hardware and network were (are) top notch. Some months later, 4 if I remember correctly, I expanded my business and ordered a second server with them. So, I am really satisfied with their service.
Couple of experiences I got with them that I would like to share with you.
Once, the hard drive of one of my servers started fiving SMART errors so it needed to be changed. It was Sunday, 1AM, so I didn't expect much and it was the secondary (backup) drive so it wasn't THAT urgent to me. Anyway, I dropped them an e-mail requesting drive change. 15 minutes (yup, 15 minutes, Sunday, 1AM) later I got an e-mail back, their representative asking me am I ready for the hard drive replacement. I replied yes. I told him i shut off the server. 10 minutes later my server was back online, with new drive in it.
Later on, once they had 2 hours network outage and another time 1 hour power outage I think, that is in an year. My servers are checked by Pingdom so I believe their uptime.
Then I left them alone for some months, didn't bother them since I had no issues at all, until 2 weeks ago when I got my third server with them. I believe I have been the most boring client ever to them. 10 times maybe I asked IP transfer from one server to another, and they did that very fast and without making me feel uncomfortable by asking that from them over and over again.
So overall, I am very satisfied with their service. They don't do much (hardware and network only, no management), but I think they are perfect in what they do.
Keep up the great work netdirekt, and you will keep me with you forever.
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May 6, 2009
We've been a customer of Steadfast for a little over a year with a VPS plan. We had been using a dedicated server from another provider and we were looking to cut costs a bit since the server was very underutilized.
After researching here, we originally signed up on a low-end VPS plan and set up monitoring. Our goal was to monitor the server and service for a couple/few months prior to moving any services over to it; just to make sure the company and VPS would meet our needs.
After a several months of monitoring the server closely we decided to migrate from our ded server to the VPS at Steadfast. We haven't looked back since.
Our criteria for VPS at the time were:
1) Had to run Debian.
2) Reliability of service/provider.
--Uptime of the server itself
--Network reliability
--Redundancy
3) Customer support responsiveness.
4) Price.
Steadfast has exceeded our expectations in all areas. First off finding a host that supports Debian is not as easy as it should be.
(Note to VPS providers: This is a deal-breaker for us. If we can't use Debian then there's much less chance of us signing up for your services.)
Off the soapbox and back to Steadfast: The VPS is quick - with no I/O lag at all. It feels like a dedicated server. The service itself has been reliable and the network has also been responsive. (We monitor our servers from two separate geographical locations).
Further, we've opened more tickets than a 'normal' customer probably would, mostly just to find out what our options are for growth, backups, etc. The team (Karl and others) at Steadfast are very helpful. I don't have any specific recollection of opening a true tech support ticket but I'm sure I have. The fact that it doesn't stand out as remarkable indicates that it was answered quickly and with a personalized (non-generic) response.
We've grown since we started using the VPS and the upgrade process has been painless and quick. Maybe this is true of all VPS providers since all they need to do is allocate more resources, but either way, it's been painless and quick for us at Steadfast.
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Oct 6, 2009
I have been with futurehosting since October 2007 and have had my ups and downs. see my history below:
October 2007: Signed up for both a vps in chicago and one in dallas datacenter. I used my chicago server for my primary hosting and my dallas server is used only for DNS failover for 2 websites. I am a small town host that hosts locally only so we have around 15 clients. Everything was working ok, but the chicago server just always seemed slow, ocasional load spikes throughout the day hitting the 5 or 6’s. So finally in May 2009 I posted on WHT to seek some help for why loads were so high and we came to the conclusion in that thread that it must be an overloaded server. So I shot off a ticket to futurehosting to move me to a different node and they did without any problems. Loads seemed to go way down after the move and my server was zippy fast again.
August 2009: My chicago server has been getting progressivly slower throughout the last 3 months and we are back to load spikes again. I finally give up with the load issue and just assume it is my problem.
September 11, 2009: Now I run into a problem with php handeling sessions and ask for help from futurehosting and have a problem with them lying to me. You can see the thread here. Jim at futurehosting is aware of this and apologized deeply. And they reprimanded the admin working on my case.
September 21, 2009: I migrated my chicago server to Wiredtree and still have my dallas server as my backup with futurehosting. Since moving to Wiredtree, all of my load issues have gone away and load sits around 0.25 average.
Please note that in all these cases I have opened tickets with futurehosting and worked with them through the problems.
Now, after I got my history out of the way, here is my review:
Value: 10/10
futurehosting is one of the best values around especially now with their 40% off for life and more ram. I, as an existing customer even submitted a ticket complaining how new customers get this and we as exhisting don’t and they gave me the discount.
Support: 7/10
I think the support of futurehosting is a little below of top tier. When you submit a ticket with futurehosting after 15 min you get a reply stating “we’re working on it”. Then sometimes after 30 min you get a reply “we’re escelating this to sysadmins”. And finally after 45 min the problem is fixed. Now keep in mind this is just one instance, but almos all receive a first ticket stating “we’re working on it” and then 15 min later it’s fixed. Now, I really don’t have much to compare to here other than wiredtree, and when you submit a ticket to them, 15 min later you get a response “fixed”. Now about the server admin lying directly to me when he couldn’t fix the problem. I realise this is a rare isolated instance, but still put a sour taste in my mouth.
Server Performance: 5/10
Performance was good at times bad at times and overall seemed slow at futurehosting. I think, but not sure that maybe they are overloading their servers…
Server Uptime: 10/10
Server was always up, and I mean always. Only around once or twice in two years was there a problem with DDOS on another server that caused routing problems in the datacenter to cause my server to be unreachable.
I hav enever had any problems with my server in dallas and it is always fast and zippy and never down. I have also never really submitted a ticket on my server in dallas because it is used so infrequently. We, however are leaving futurehosting and will be in process of moving our dallas server away from them soon.
Well, there you have it, my review of futurehosting after two years.
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Oct 5, 2009
I've recently had some issues with a script I wrote and I contacted support about it. Three techs assisted me with it, but could not resolve it. I later found the problem was with my outputting text when there should be no output at all. I closed the ticket and thanked the techs for their work.
This is just one of the many examples I have of how they are willing to work with the customer, even if it is not their fault. They will do what it takes to keep the customer happy, except fixing the customers' code. Jedito and his team really strive at providing superb support for their customers.
I have a few domains hosted with them and also have pointed others to their services. I currently use two of their servers, one is production and the other is staging. They are quick to get services setup and ready to go, as well as providing quick support through their ticket system. Their live chat doesn't always reach people (when it says it is online), but they respond to tickets within a few hours, sometimes within a few minutes.
I have the Silver plan with them, and I think they recently changed the amount of disk space available from 7GB to 14GB because that's what I now have available. I did not know they were planning that, but it was a pleasant surprise when I logged in to cPanel.
I can't think of any problems I have had with Downtownhost in these two years of experience with them, though I have had problems with my scripts and code. If they make a mistake, they admit it and are quick to fix it. I might have had a little bit of downtime over a year ago, but I think the server went down briefly. The uptime has been superb and the services have been wonderful.
To anyone who is in search of a good web host, Downtownhost is the way to go for shared hosting. I have not tried their other services (well, I am using blogging on the staging server), so I do not know what they are like. I have been with my share of web hosts and I have not found one that is better than Downtownhost.
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Oct 27, 2009
I have now been with PrecisionEffect.com for two years and have just paid for year number three. I have to say I have been very happy with the quality and service I have received. For my site I currently need over 7GB of storage space plus over 60GB of bandwidth a month. For me, the few extra dollars a month that I pay for a top quality host are well worth it. It is critical that the site loads quickly and has hardly any down time. I am currently using their failover-enabled server. From what I can tell my site has only been down a total of about an hour over the past two years. I don’t think you can beat that anywhere. I have never had that kind of uptime with any other host.
In the past I have been with web hosts that have put me on servers with 500 or more other hosted domains. PrecisionEffect.com currently has me on a server with only 200 domains (5 of which are mine). I believe not pushing their equipment to the max has been the main reason for the really good uptime.
If I ever do need support, Dave or Steve Garbus (both run PrecisionEffect.com) respond within minutes. Being a smaller size host, they know me and my site and are able to help me quickly. They are also able to help me customize the service I receive on the fly (Adding storage, domains, bandwidth to the plan).
I recommend PrecisionEffect.com to anyone looking for a long term top quality host with fast loading webpages (see their LiteSpeed plans) and excellent support. The couple of dollars extra you will pay for the service will be well worth it and save you in the long run.
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Jan 10, 2009
I have been a WiredTree customer for about one year and I am very happy with their services. One of the top VPS providers available on the world, WiredTree runs its servers in its own datacenter and it is the real peace in mind company. On January 15th 2008 I've started a VPS 512 in WiredTree using a a WHT promo offer and encountered not only one problem with billing, hardware, software, support! I'm running 16 monster websites of my selected customers on this VPS under cPanel optimized for VPS release 4-R32603 - WHM 11.24.2 - X 3.9. OS: CENTOS 4.7 i686 on Virtuozzo. I've recently rebooted my VPS by command line (SSH) due a new app install exigence and this task was performed in few seconds without only one problem with cPanel!
Uptime: 10/10
Management: 10/10
Support: 10/10
Price: 10/10
Billing: 10/10
Domain for verification: ....
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Apr 18, 2009
I'm here to tell you my experience with steadcom.com shared hosting service. I have been them since 29 April 08 so thats not really 1 year but will be like in 2 weeks.
Speed - First I tell you the speed of my website, it's open fast (really fast for me actually)
Downtime - there is a couple of downtime and hardware/cpanel/diskspace error that make me can't use my website but not like every month and sometimes downtime is like 2-3 hours I can't open my website :/ and sometimes only when I open ticket they will check it and resolve my problem. Thats is not good enuf for me :/
Support - support is decent thats mean sometimes good (maybe when they online?) and sometimes is not. Sometimes support will answer my ticket after 2 -5 hours. :/ this guy Andrew neill is really a good support tech (very good I must say). I think he has work there since last year and other staff I know is Dimitri (CEO) and Grotman (sales?)
Price - This is the best part. They can be flexible If I use all my bandwidth they allow me to upgrade and when I don't need extra bandwidth they allow me to downgrade. Sometimes I pay $11 or $20 a/month depends on my bandwidth
So overall I rate them:
Speed: 10/10
Downtime/Other error: 2/10
Support: 7/10
Price: 10/10
The sad part is starting next month I need to find a new host because this host don't work for me anymore because third party problem, otherwise this host is superb and I will still be with them.
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Oct 10, 2009
I've been with Downtownhost for a little more than a year now, and figured I would share my experiences with others.
When I first signed up with Downtownhost, everything was great. Transferring my sites went super smooth: my server was very fast and support was amazing (got replies in under a minute!). Unfortunately, as time has gone on, I've seen a dramatic drop in server stability and support.
My first major issue with Downtownhost happened in March of this year, when my server was constantly being brought offline with DDoS attacks. I requested that they switch me to a different server, hopefully with less DDoS attacks. Downtownhost gave me a date and time when they would switch my account to a new server. That day and time went, with no word from anyone at Downtownhost. I sent an email to Downtownhost asking if my account had been moved, but apparently they had forgotten to switch me. Jorge was very quick to switch me once I asked to be moved again.
Everything was smooth on the new server until April, when it went down for periods of at least 6 hours or more on several different occasions (at least 3). These extremely long periods of downtime were very angering.
Everything has been fairly stable up until these last few weeks. I recently registered a new domain and went to add it to my cPanel account as an addon domain. Something screwed up within cPanel, so I was unable to add my new domain to cPanel. This issue took over 5 hours to even get a response from Downtownhost (which used to be very unusual). Eventually, the issue was resolved.
Now, my server is timing out several times per day, and my email has now stopped working.
On top of the increasingly longer support response times, nobody *ever* answers me on their live support feature, which is a big downside for me. I'm not sure what has caused this dramatic drop in quality from Downtownhost, but it's not looking like I will be renewing my contract with them
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Mar 28, 2009
[Reposted]
I’ve had a shared "Solarcluster 5 Lifetime" account with iMountain for a year, hosting low-traffic "community" sites, including shops, a blog, forums, CMSs, mailing lists and photo galleries. Here are my impressions so far. I’ve concentrated on things that are different from previous hosts I’ve used (mainly cheap cPanel shared hosting).
Summary
Pros: Very good support, fast servers, solar powered
Cons: Mediocre reliability, price, file permission issues, no forum
Pre-sales and pricing
I found iMountain here on WHT after searching for a host with a good reputation for support and reliability. I was initially impressed by the consistent fast loading of their demo Gallery site, and by their solar powered and "clustered" hosting. However, their prices (for 10 domains) were above my budget and they had problems connecting to Europe (see http://webhostingtalk.com/showthread.php?t=649322), which put me off. I signed up after they fixed the bandwidth problem quickly, and I discovered there was a 50% discount offer, and a "lifetime" subscription option (both now withdrawn) which made their prices more competitive.
Migration
Moving my sites over to iMountain was not entirely trouble-free. They don’t offer to do the migration for you and I didn’t yet have SSH access at either end, so I had to download all the files and database contents from my old host and upload them again to iMountain by FTP. This took many hours, especially since my local ISP (Virgin) decided I was "abusing" my connection and silently throttled my upload speed to 128 kbit/s! Manually recreating all my databases and mail accounts took some time in the unfamiliar (and buggy) H-Sphere control panel, and some of my sites ended up offline or in maintenance mode for several days.
Support
Support quality is definitely one of iMountain’s strong points. They claim all their support staff are Level 3 and up with 15+ years experience. It’s all done by e-mail and can therefore be a bit slow (sometimes hours for a response), but they generally get to the root of every problem and work to find a workable solution, unlike other hosts I’ve experienced, where it can be a constant struggle just to get a problem acknowledged, let alone fixed. They’re also pretty good at monitoring servers, which means it’s worth waiting a while before raising a trouble ticket. There’s no phone support, instant messaging or user forum though. There’s a tiny knowledgebase, a blog and a ticketing system but they’re barely used.
Speed
Generally, my sites have been much more responsive since moving to iMountain, and this is the main reason I would recommend them. I’ve only raised three "sites slow" tickets in the last year and they’ve all been fixed quickly. At previous hosts, applications that should load in seconds would regularly take minutes or time out completely. Indeed, iMountain proudly state "…we can handle load surges from Digg, SlashDot, etc. When your site is getting the hits of a lifetime, we’re here to make sure your visitors get through…". So far I haven’t tested this, though! Ping times from the UK are consistently about 180ms (monitored by [url].
Reliability
I’ve been monitoring one of my sites at 5 minute intervals for a year [url]
and average uptime has been about 99.5%, which is about the same as my previous hosts. I’m a bit disappointed by this - I had hoped that by paying a bit more and moving to a more reputable host I would see some improvement in uptime. I’m still getting some website users urging me to move to a "more reliable" host.
Reliability is supposed to be one of the advantages of clustered hosting, but the "clustered" hosting that iMountain offers only means that the web server is separate from the database server, mail server etc., not that there are redundant servers that can take over if one of the servers in a cluster fails.
File permission issues
Once my sites were up and running, an annoying problem kept recurring - I would come back later and find some of them down or showing errors. It turns out this is due to iMountain running PHP as an Apache module, which means that files created by a PHP application when someone visits the site (such as cache or log files) can’t subsequently be modified or removed by it. It’s a well-known problem, and the solution here is to simply raise a support ticket every time such a PHP application is installed or moved to get it fixed (not sure exactly how, sorry). It’s all a bit slow and inconvenient. It also affects updates - you have to overwrite the application in situ, instead of doing a clean installation and renaming it.
An alternative solution is to configure the entire site to "cgi mode", which can be done from the control panel. This solves all the file permission issues, but the big disadvantage for me is that it’s no longer possible to override local PHP settings (even using a local php.ini or ini_set), which means register_globals is always ON and the timezone always PST, for example.
Certificates
I found that iMountain’s security certificates for shared SSL, secure mail and FTP connections etc. are all self-signed, which means you get a warning popup whenever you try to access them - a showstopper for an e-commerce site. I haven’t encountered this at previous hosts, and when I raised a ticket they said it would be too expensive to fix this on every server, but I could buy my own certificate and install it. I only needed it for one site and they were good enough to give me a free static IP for it, so I was happy with that, but be careful if you’re planning to host lots of secure sites with them. For email access I’ve simply gone back to unencrypted connections.
E-Mail
Incoming mail is filtered with SpamAssassin and ClamAV and works pretty well. Outgoing mail is sometimes blacklisted though (e.g. by AOL and madasafish), which can be a pain - I’ve had to redirect some mail to users on these domains to go via googlemail.
There’s no real support for mailing lists (but no silly limits either) so you will need to install something like phplist or Dada Mail if you need them. There was initially no support for mail "domain forwarding" (all mail for xxx@mydomain sent to xxx@mysynonymdomain) but they enabled it when I asked.
Control panel
The control panel is H-Sphere, which I have found quite capable but buggy. Obvious things like file uploads, moving directories and CHMOD sometimes don’t work, and very strange things can happen if you try to move and rename things too quickly. Also the menu structure can be very obscure - CRON jobs are found under "FTP User", for example.
Backups
There’s no real support for backups - users are expected to make their own. I found a script to do mySQL backups, but file backups are harder because large directories will time out if you try to zip them. The options seem to be FTP (slow and not very reliable) or rsync (needs SSH access and a unix box).
Solar power
The power supply is not 100% solar - they still connect to the grid, but they sell back almost as much power during the day as they buy at night, so they are still "greener" than most.
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Feb 22, 2009
I've had a shared "Solarcluster 5 Lifetime" account with iMountain for a year, hosting low-traffic "community" sites, including shops, a blog, forums, CMSs, mailing lists and photo galleries. Here are my impressions so far. I've concentrated on things that are different from previous hosts I've used (mainly cheap cPanel shared hosting).
Summary
Pros: Very good support, fast servers, solar powered
Cons: Mediocre reliability, price, file permission issues, no forum
Pre-sales and pricing
I found iMountain here on WHT after searching for a host with a good reputation for support and reliability. I was initially impressed by the consistent fast loading of their demo Gallery site, and by their solar powered and "clustered" hosting. However, their prices (for 10 domains) were above my budget and they had problems connecting to Europe (see [url] [url],which put me off. I signed up after they fixed the bandwidth problem quickly, and I discovered there was a 50% discount offer, and a "lifetime" subscription option (both now withdrawn) which made their prices more competitive.
Migration
Moving my sites over to iMountain was not entirely trouble-free. They don't offer to do the migration for you and I didn't yet have SSH access at either end, so I had to download all the files and database contents from my old host and upload them again to iMountain by FTP. This took many hours, especially since my local ISP (Virgin) decided I was "abusing" my connection and silently throttled my upload speed to 128 kbit/s! Manually recreating all my databases and mail accounts took some time in the unfamiliar (and buggy) H-Sphere control panel, and some of my sites ended up offline or in maintenance mode for several days.
Support
Support quality is definitely one of iMountain's strong points. They claim all their support staff are Level 3 and up with 15+ years experience. It's all done by e-mail and can therefore be a bit slow (sometimes hours for a response), but they generally get to the root of every problem and work to find a workable solution, unlike other hosts I've experienced, where it can be a constant struggle just to get a problem acknowledged, let alone fixed. They're also pretty good at monitoring servers, which means it's worth waiting a while before raising a trouble ticket. There's no phone support, instant messaging or user forum though. There's a tiny knowledgebase, a blog and a ticketing system but they're barely used.
Speed
Generally, my sites have been much more responsive since moving to iMountain, and this is the main reason I would recommend them. I've only raised three "sites slow" tickets in the last year and they've all been fixed quickly. At previous hosts, applications that should load in seconds would regularly take minutes or time out completely. Indeed, iMountain proudly state "...we can handle load surges from Digg, SlashDot, etc. When your site is getting the hits of a lifetime, we're here to make sure your visitors get through...". So far I haven't tested this, though! Ping times from the UK are consistently about 180ms (monitored by [url].
Reliability
I've been monitoring one of my sites at 5 minute intervals for a year
[url]
and average uptime has been about 99.5%, which is about the same as my previous hosts. I'm a bit disappointed by this - I had hoped that by paying a bit more and moving to a more reputable host I would see some improvement in uptime. I'm still getting some website users urging me to move to a "more reliable" host.
Reliability is supposed to be one of the advantages of clustered hosting, but the "clustered" hosting that iMountain offers only means that the web server is separate from the database server, mail server etc., not that there are redundant servers that can take over if one of the servers in a cluster fails.
File permission issues
Once my sites were up and running, an annoying problem kept recurring - I would come back later and find some of them down or showing errors. It turns out this is due to iMountain running PHP as an Apache module, which means that files created by a PHP application when someone visits the site (such as cache or log files) can't subsequently be modified or removed by it. It's a well-known problem, and the solution here is to simply raise a support ticket every time such a PHP application is installed or moved to get it fixed (not sure exactly how, sorry). It's all a bit slow and inconvenient. It also affects updates - you have to overwrite the application in situ, instead of doing a clean installation and renaming it.
An alternative solution is to configure the entire site to "cgi mode", which can be done from the control panel. This solves all the file permission issues, but the big disadvantage for me is that it's no longer possible to override local PHP settings (even using a local php.ini or ini_set), which means register_globals is always ON and the timezone always PST, for example.
Certificates
I found that iMountain's security certificates for shared SSL, secure mail and FTP connections etc. are all self-signed, which means you get a warning popup whenever you try to access them - a showstopper for an e-commerce site. I haven't encountered this at previous hosts, and when I raised a ticket they said it would be too expensive to fix this on every server, but I could buy my own certificate and install it. I only needed it for one site and they were good enough to give me a free static IP for it, so I was happy with that, but be careful if you're planning to host lots of secure sites with them. For email access I've simply gone back to unencrypted connections.
E-Mail
Incoming mail is filtered with SpamAssassin and ClamAV and works pretty well. Outgoing mail is sometimes blacklisted though (e.g. by AOL and madasafish), which can be a pain - I've had to redirect some mail to users on these domains to go via googlemail.
There's no real support for mailing lists (but no silly limits either) so you will need to install something like phplist or Dada Mail if you need them. There was initially no support for mail "domain forwarding" (all mail for xxx@mydomain sent to xxx@mysynonymdomain) but they enabled it when I asked.
Control panel
The control panel is H-Sphere, which I have found quite capable but buggy. Obvious things like file uploads, moving directories and CHMOD sometimes don't work, and very strange things can happen if you try to move and rename things too quickly. Also the menu structure can be very obscure - CRON jobs are found under "FTP User", for example.
Backups
There's no real support for backups - users are expected to make their own. I found a script to do mySQL backups, but file backups are harder because large directories will time out if you try to zip them. The options seem to be FTP (slow and not very reliable) or rsync (needs SSH access and a unix box).
Solar power
The power supply is not 100% solar - they still connect to the grid, but they sell back almost as much power during the day as they buy at night, so they are still "greener" than most.
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Sep 20, 2009
I use services of oc3networks almost year. This happened when problems began with alphared.
So,
1. Support - very good, rapid response to problems. Were some problems at night, but when Ivan was fired, everything fine.
2. Network stability - very good, there was only one off (maintance).
3. Provisioning dept - good, at beginning of our work creating server takes a few days, now it is less than 12 hours.
4. Sales - good, but I would like to make them available on a daily basis. As I know they are here on weekend sometimes.
This is a great data center for your projects. Start work with them, if you're still unsure.
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Jan 27, 2009
i have 5 servers with Eurovps.com since Feb 2008
I must have raised around 60 to 70 tickets with them in last 1 year. 90% of the tickets the response time is less than 3 minutes. Sometimes they take around 5 minutes to reply.
But definitely i get back replies in less than 5 minutes all tickets new and pending.
It feels like they have a huge team which is always online waiting for tickets.
Recently i had problems in server on 31st December night 11pm Indian Time. I sent a ticket surprisingly their ticket reply came back in 2 minutes and again in next 3 minutes the second reply came that the server is again up.
Last week they helped me with one server which had few problems. They reinstalled the server for me and also transfered the accounts and checked each website. One of the website had issues de to mysqli extension not installed. They did it too and completed the entire job very professionally.
They also configured one of the servers for application hosting. The server surely has become 2x faster after Eurovps tuning work on the vps. They also called me on mobile to inform me.
I surely recommend eurovps for someone searching for premium and reliable hosting.
one word of caution dont use bad language with them. The people manning the support team are no nonsense people and will not accept rude language. If you are good with them they will also be good with you.
If others also happy with eurovps support then please feel free to post it here.
All in all their servers are pretty fast due to quality hardware and support also very fast .. complete peace of mind for me with eurovps.
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Oct 7, 2009
I've been meaning to post a review here cause I used this forum to choose my host over 2 years ago.
I had never paid for a host before and never ventured into doing much for a website but wanted a small personal low maintenance e-comm website. I wanted a low cost host most of all since I didn't think I'd get a big flood of customers, dotable worked pretty well for the first year or so.
My only complaints with them were,
their abrasive renewal letters, it was like as soon as you got a notice to renew, you had 24 hours to do it. I'm a noob so I felt it was rude but whatever.
I also found the staff didn't seem to understand what I wanted when I submitted a ticket (all of twice a year) consisting of asking them where the virus scanner had gone. I used to have one and then it disappeared. It took 3 tickets and 1 year for Aussie Bob to understand that, I found it very frustrating.
I over all was happy, little downtime, only problem popping up occasionally was expired ssl but now that the company has changed over to new people I was determined to not mind. I didn't want to deal with a change since my website is nice and settled but in the last week I have submitted my first and now 2nd 911 tickets which took a good 12 HOURS to get a reply! I am not the type to use 911 tickets anyhow, I suspect others do so it's a big deal when I click the 911 button. This week I have submitted more overall tickets then I have in the rest of the 2 years I have been with them D: My website has never been so high maintenance! It's not only frustrating but as many of you know it makes you look BAD and you do loose business over it.
The customer service is the type that offers no information, it's like talking to someone where you ask "so did you like this movie" and they answer "yep...." you have to keep prompting the information or you will not get it at all. It is extremely frustrating. They also tend to answer only 1 problem per email.
I really wanted to keep on with dotable but after a long strength I will be looking for another host very soon.
I didn't love Aussie Bob but now I sure do miss him too bad.
Now I am off to research for a reliable host with low cost service for a low maintenance gal and her tiny osc website.
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