Review Hostineuro Almost 9 Month Customer
Nov 9, 2009
1st i want tell you all im not advertsiting or working for this company, i registered here so i could post some thoughts of hostineuro.
I bought my vps-500(its not available anymore) 6.March.2009. And i made my decision because of good reviews everywhere on web back then (i always invest some time for research) so by time they have helped me alot things even when its not managed service. but they have helped me alot with their servers and there havent been any downtime for my time expect when i migrated my server from germany to netherlands and because of moving places they gave me double traffic! which is amazing! I havent runned any websites (only sub domains with some gameserver scripts) but i run several gameservers & ts2 servers with great ping and with no lag at all and irc bouncers too, by the time i had to increase my ram and specs, they have really great support and i hope that you understand my broken english but its just great provider for vps services and its kinda one man company KTHXBYE this was my review
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Mar 30, 2009
Product: 2x VPS
Service: Fully managed
=== Setup and Support ===
I was a little disappointed with the speed of setup. I paid for the hosting, but it took them 5 days to get the VPS online and accessible for me. I was told this was because they were "waiting for the DirectAdmin license to be provided by the provider". Not sure what that means, but I paid for 5 days of nothing.
Once the VPS was up, I received very fast responses to my tickets as I got the server ready for my sites migration from another host. They upgraded Apache/PHP for me, plus installed a PHP module I needed. Later they installed an SSL certificate for me, which helped me out a lot (DA's interface kept failing).
Most ticket responses were within a few minutes, but on numerous occasions the responses weren't great (as you'd expect with such quick replies). Several times I had to retype details I had already provided in my initial ticket -- which made me wonder how carefully they read and understood my support requests.
Overall I was impressed enough after a couple months hosting my own sites, that I suggested that my company moved its customer sites to A2B2.
The setup for this second VPS again took 5 days, which just seems a bit too long to me. Luckily, we had no time pressure on us, but, if your project does, I would certainly seek some kind guarantee from A2B2 before you place your order.
=== Reliability ===
A2B2 have been less good here. Some of the problems I have experienced over the last 8 months include: backups failing (error message "system load higher than acceptable limits"); the VPS being non-responsive (tickets yield the same "the load on the node seems fine" response and there is never a satisfactory investigation); DirectAdmin license expiring and locking us out; Apache randomly going down and not restarting (I'm still waiting on an explanation); and running out of hard drive space.
The last one is the most worrying since it caused numerous failures on customer sites and locked us out of DirectAdmin. On the VPS in question we had used 211MB of 10GB, which raises the question of whether A2B2 are overselling.
The problem was solved by them "deleting some files", which didn't fill me with confidence for the future.
=== Value for money ===
I think the price point for the two managed VPS I have is good, in particular given the amount of work the support team are prepared to do. The margins on selling web hosting to our customers are tiny, so we can accept some of the issues we've experienced. Also, when there has been a problem it has always been fixed. This has sometimes involved Rus stepping in to take over from the off-shore support.
=== Conclusion ===
The good outweighs the bad and A2B2 still probably represents the best bet for UK-based companies wanting a managed VPS service. However, compared to some of the US companies I think they fall (a little) short on the quality of the service and technical competence of the front line support.
I'd rate them thus:
Support: 6 out of 10 (but 8 out of 10 for effort)
Reliability: 6 out of 10
Value: 7 out of 10
Overall: a solid 6.5 out of 10
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Jan 28, 2009
I've signed up with Wiredtree for a Managed VPS 12 days ago.
I know it's not enough time to write a review. But I decided to write my first impression then keep you updated by writing a new review at the end of each month, so expect one at 12 February.
For now, these guys are simply the best I've tried.
They reply you in 15 minutes or less and if it took them more, 20 minutes or something, then be sure that they're investigating your problem. If you can't wait for 15 minutes, then go ahead and give them a call on their toll-free number and they'll be with you second by second. Their support wont just solve your problem, but they'll educate you telling you what caused the problem and how did they fix it.
I'm solicitous about security. But with these guys, I finally sleep peacefully knowing that my VPS is well secured.
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Sep 29, 2009
I'm a customer of vps-hosting.ca from about 3 months and they are awesome!
I'm really amazed by the quality of their support,services and everything.
Their support is awesome and very user friendly and i got all my tickets solved within a very short time period
Most of all i have never seen a thing like downtime with them! They are just awesome!
I'm just giving them the credit which they deserve in return of providing such great services.
I highly recommend www.vps-hosting.ca .
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Jun 21, 2008
This is a review for PCSmartHosting UK web hosting company under 30 days review from a ex-customer.
Paid VPS on 29-April-2008.
I wanted to move to other VPS hosting.
I bought from them a VPS and a dedicated IP.
They set-up very quick the VPS.
I understood that I'm not very good in setting it up.
Has limited support and there support team seemed to be busy so I did not insisted anymore with my questions of assistance and I informed them that I want to not continue to use there VPS anymore before the last 10 days because that is in there TOS.
Also in there TOS is specified that if I ask for cancellation they will terminate the account immediately not counting that I am in the paid period.
They deleted my post after some hours after they responded to my post because they probably want in testimonials to see only HAPPY CUSTOMERS, this really "IS A DEMOCRACY".
I post on there forum, they responded and informed me that they done what is wrote in there TOS, yes they done exactly that, but by there TOS (Terms of Service) they take at least 33,33% from client money for serving the client with nothing, only because the client wants to move to other company.
I was inspired and move the domains from them before I informed them because I was afraid that I could have problems.
So people from now on, read and TRUST TOS, some web hosting companies really think that is normal to terminate an account based on the TOS even if the client want to use what paid for and does not ask for immediate termination.
This is not a good tactic to force a client to remain with you, is like saying, yes you can move but you loose at least 33,33% of your money if you tell us on 19 that you don't want the service from us next month too.
I did not wanted to start a campaign against this web hosting company, by there action against a customer that did not liked there TOS because is at least immoral, forced me to take action and post here.
Is this legal?
Is this moral?
I also used the service of a2b2 and they had great service except some minor problems, this is the reason why I consider them to use in the future and never pcsmarthosting.com, because a2b2 (UK company) closed my account as I asked, that don't have a crazy term in the TOS like immediate termination, not counting what customers thinks or wants.
In the present I use a webhosting company from Romania webfactor.ro, I pay around 10 euro/month and I don't have problems.
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Nov 1, 2009
I am really happy that I found BibiHost.com hosting. I have used their services for sometime and I am quite pleased with their servers.
3 Reasons why I am happy
Cheap - I mean really cheap, less than $10 per year
Proxy Hosting - They allow proxy hosting, to put it in their words any script is allowed as long as your activity is legal
Responsive Customer Service - I found their customer service fast and they do answer try to solve your problem by answering questions instead of sending canned replies.
At $10 per year this is enough to make any customer happy.
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Jun 13, 2008
I haven't seen any reviews on these guys so I thought I'd contribute. I started an account with them last 5 or 6 weeks ago and had a great experience.
setup:
was very very fast. It literally took 2 minutes. I paid with paypal and the server was made by the time I got the setup email to my gmail account. I got a town plan mostly for my new blog.
control:
this is very important for me. I like to be able to reinstall the OS without opening a support ticket. vpsville does this very well, you can choose any Linux os you want and its setup fast!
I was also able to set the rDNS without opening a ticket. That was a nice change.
speed:
the server is fast, so fast it seems like a dedicated box sitting beside me. my ping time is only 10ms from my house (Toronto, Rogers network) so that might be part of it.
Low ping time
was very important for me as I will use it as a game server. compiling code on the server is really fast and so is yum or aptitude. apache loads pages quick. No complaints at all.
support:
really good. No complaints. I asked about lots of stuff and I always get a quick reply. I was having some problems with iptables and they gave me a firewall script that does exactly what i wanted.
My site is [url]
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Dec 22, 2008
i bought a VPS couple days ago on Hostineuro.com and i wanted to share my experience with them because i find reviews useful for the community including me.
the complete set of issues :they started by billing me a prorated VPS, so i had to pay $22 (15 Euro) while they promoted 9.95 Euros for this package (per month).
the promoted a free DirectAdmin , when i started using the VPS they just told me i have to pay for it, and their excuse that i didn't add a promotion code on my checkout though i came to them from the same page where DirectAdmin offer published.
my control panel reported 67 Mb traffic from nothing, i didn't even set a simple html page !
Their support reply quickly just to deny service or resposibility, otherwise you have to wait some few hours or simply they ignore your ticket !
I'm a Guru expert on experts-exchange.com and I'm going to share my experience on the experts forum to keep them from such fraud.
I hope my review help others before commitment with irresponsable hosting providers, If you have resposiblities and willing to satisfy your clients do yourself a favor and keep away from Hostineuro.com
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Oct 27, 2008
I have the VPS-500 (or something like that) plan. 1GB RAM, 10GB HDD, 500GB bandwidth for 12euros/mo (including tax) in one of the German datacentres.
Just paid for 4th (kinda...1st month was only 1euro as a trial) month and I've had no downtime (except for when I break stuff playing with it and need to rebuild ) and speeds are excellent. Never below my top home connection speed (1.7MB/s) and I've seen 10MB/s before (transferring stuff between my VPS and a friend's OVH server in France).
Not sure about support because I've never had to use it, but before I ordered I PM'd dinek (owner I think) on WHT and he always responded pretty quick.
If you want a cheap, reliable European VPS go for it
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Dec 25, 2008
I would like some opinions about connectswitch and hostingeuro as I am thinking to buy a vps with around 512 MB of ram guaranteed. For the same price I get almost the same plan but connectswitch offers much more disk space (50GB vs 10GB). They are both from Eu which I also need...
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Mar 31, 2008
I have had a dedicated server with Axishost for just shy of 2 years.
Before moving to Axishost, I had done the shared hosting account thing with a few companies and was never impressed with the performance or uptime. After realizing that most companies grossly oversell their shared servers, I decided that investing in a dedicated server was the best route for my company.
I recall researching and sending some 'test' helpdesk tickets to a few popular companies. None of the companies I emailed were very helpful. They just wanted to close the sale and sell me more server than I needed.
Tina @ axishost took the time to find out what my needs were and offered me a good deal on a dedicated box.
Overall, I just wanted a dependable server that I could put a couple dozen fairly low volume accounts on...have a company fully manage the box, and run a server that is Very reliable and fast.
Axishost delivered.
For about $170/month they supply me with a fast single core linux server running Cpanel.
They fully manage the box and provide all the support I need in a timely manner. Rsync backups are included.
My server is in Gnax/Atlanta and has done a fine job for 2 years.
Support ticket responses are always fast. If I put in an emergency ticket it is taken care of within minutes.
I am a happy customer, and I recommend Axishost to anyone looking for a fully managed cPanel server.
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Sep 23, 2009
just want to say this forum kicks some serious arse. It helped me out tremendously with a potential scam that I almost got myself caught in this morning. Secondly, since I am on here posting this morning I might as well post up a one year review of Singlehop.com and the dedicated server I am using.
My websites hosted on rig: www.svtsnake.com, www.nsgcenter.com, www.nextlevelhardware.com
My host: SingleHop
My sales rep: Miguel Villegas
My hosting package: Dedicated Server E8400, 2GB ram, 250GB HDD (non raid), Plesk CP with 5 domain license.
My monthly pricing: 189.00 even per month
At the beginning of my term about a year ago I was achieving 2.1 to 3.0 MB/s throughput down and close to 500 KB/s up which is excellent and really incredible for working on SSH Secure Shell for me with uploading and downloading DB files, etc. At this current point in time I have noticed a minor decrease in speed to around 1.5 MB/s download speeds and at nighttime hours around 700K, which is more than ample and still excellent IMO as you will see in this picture: http://nsgcenter.com/dlspeed.jpg
I am very happy with overall throughput of the server at almost all hours. You can check out overall network response time and server DB response by playing around with the vbulletin database I run at svtsnake.com. There is always a huge amount of concurrent users and never any slowdown.
Something else incredible for me with Singlehop so far is network downtime. I can honestly say, since my latest term with them. I was also a customer a few years ago and had a few issues with server downtime that I ceased being a customer with them because of it. However, I was refunded an compensated in a timely matter and everything was taken care of immediately.
However, it seems that as of recently they have improved there infrastructure tremendously because I have NOT been down for 1 second in over 7 months. Even when they schedule downtine, my server has never noticed it. My uptime has been 100% for every single day that I have owned this server on Singlehop.com.
There is one issue that I can say I am very unhappy with, and it is an issue where all partys can be blamed even including myself. I am well aware that there policy states after 3 days of non payment they can shut down server connection. So, I was a customer for seven months when a new single hop account executive named Miguel Villegas joined the team and was my representative. I had changed my cell phone and never updated the file, and at the same time I own multiple businesses and frequently close and open different credit/debit/rewards cards to be used for processing payment. Note that I have never missed a payment with them up until this point. The payment was do on like the 18th of the month or something, and I received the invoice thinking that my credit card on file was automatically going to pay my bill like it always does. But it just so happens that the credit card I had on file with singlehop was stolen at a nightclub in NYC called MansionNYC, and I was pick pocketed. I lost all of my credit cards that night and called up to report all of them stolen. So, obviously I was issued new credit card and I was waiting for them to issue me new cards in the mail and new numbers, which took about 3 to 5 days with most companys. So, here I am 3 days late for payment and I wake up one morning and ALL of my websites are completely shut down. No notification, no warning, just closed and I got an email from Miguel Villegas my account representative explaing that my server was turned off until I remit payment.
I called up Singlehop and I was furiated, yelled almost at the top of my lungs that they simply just shut off a server, after 3 days of payment. Especially in a situation like this and they never even called me up to let me know they were doing this because my cell phone was different on file - which was mis-communication on my part. At this point in time I called up my bank HSBC and got an emergency debit card number to make the payment to Miguel through email and my server was re-activated.
But, 3 days after invoice is due to just cancel someones server or suspend it is definitely not good business policy. I have been a customers for almost a year and the whole incident was a fluke, they didnt have to suspend the server. In my business, we give a customer at least 30 days to pay a bill. But thats not the point, I know there policy states you have 3 days to remit payment or policy account suspension. But I think that is a horrendous policy, especially for emergency situations like I was in. What happens if the owner of a business is dying of an anyeurism in the hospital and is 3 days late with his web payment for his website, does singlehop simply suspend his 16 million hit per month vbulletin forum just because of lack of communication and payment?
I am still a longstanding customer with Singlehop but felt I needed to share that story with everyone. So, yes I am very happy with quality of service, speed of service, tech support, packages offered. But, I am very upset about there payment policy regarding 3 days of lack of payment that just aint right. I really like the attitude and business practices of the execs at the company and they are going to hate me for the negative feedback of my one bad incident with them, but overall Singlehop has my business and will have my business UNTIL either the server is offline every other week, or my DB crashes due to SInglehop issues. LOL Neither I think will be happening anytime soon.
Thanks for reading everyone. If anything, I hope Singlehop reads this and considers modifying there policy regarding server suspension and lack of payment maybe to something more like 10 to 15 days. Not 3 days.
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May 5, 2009
I joined Limestonenetworks back in 2008 when it was a small company. At the time they offered the best price on the server I was looking for, so I took the plunge. The first 2 months were great, I enjoyed the stable network, and responses from the support team were fairly quick (1-2 hours response time). From there on it was all downhill, my servers were constantly down, and the support team took longer to answer my tickets. I didn't think this was a big problem, so I stayed with Limestonenetworks even though it was having problems with their network. Near December an incident occurred that really pushed me over the edge. My servers had been down for hours, so I opened a support ticket, and one of the agents replied and told me that the downtime was due to an upgrade in their network.
Again, I came to conclude that it could be far worst, so I stayed, one of the reasons was that I didn't want to switch my game servers over. It's important to keep in mind when you are running game servers, IPs play an important part because that's where you get your traffic. Near January the network upgrade at Limestonenetworks was still taking place which caused my bandwidth meter to stop working. This really scared me because I didn't want to get charged for overages due to the fact that my servers were receiving DDOS attacks, and I wouldn't know when to close the ports.
This incident actually turned out to be positive for me because even though I went over my bandwidth quota they didn't charge me for overages. I was very happy because this was like a late Christmas present, so now I was even more happy to give my money to Limestonenetworks. Now you might ask the question, how is this going downhill? Even though they didn't charge me for the overages, I still lost many clients who were angry at the fact that their game server were down.
In the end this network upgrade actually cost me 3 clients who were paying ~$60 per month. I let this slide because at this point I already had two servers with Limestonenetworks and I really didn't want to switch over due to the fact I would lose my IPs. The next month, February, was no different, I had more issues with Limestonenetworks. Starting of this month I was getting large DDOS attacks, which kept pushing my bandwidth over the quota, and I ended up paying close to $200 dollars just for bandwidth overages.
At this point they started to nickel and dime me for every single penny they could get of me. I don't know if they were having financial problems, or if it was due to another reason. Again in March I went over the quota, but at this time they told me that I had to pay per gigabyte which would result in a $500+ charge in bandwidth, and after talking with multiple agents, I was finally able to reach an agreement. They had changed a policy all of the sudden due to the fact that they knew I was a good customer and would keep paying for the overages.
The problem I had here was that I didn't mind upgrading to plan after I knew how much bandwidth was going to be used, since they don't offer any sort of DDOS protection, and game servers result in large DDOS attacks occasionally. I understand that Limestonenetworks was not at fault, but by making me pay per gigabyte was a bit harsh, since I had never been late on a payment, and had multiple servers. Try to remember that I stayed with this company even though I lost multiple clients because of their network outages, but they didn't care about this, all the care about is nickling and diming customers.
From that point on I have been living on the edge because I don't want to pay for an upgrade before hand due to the fact I don't know how much bandwidth my server will be using. Even if I upgrade to a different package it does not offer an insurance due to the fact that if I receieve a large DDOS than I orignally predicted, I would still end up paying per gigabyte.
This company has turned from having potential to just making their customers run away. Now the other problems I had with Limestonenetwork is the support they offer, which has been declining since I joined. The associates are very rude and don't really care about the customer's experience. I didn't include every problem I had with Limestonenetwork because it would make it a very long read.
Network - 10/10
Downtime - 5/10
Customer Service - 2/10
Overall Experience - 4/10
Would I recommend this company? NO, I urge everyone to stay away, unless they like to deal with problems on a daily basis.
Also from reading other topics on this forum, I personally believe that Limestonenetwork is overselling and their network can not handle the load.
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Jul 31, 2007
This is my 1 month review on the company vt6 (vt6.co.uk). There is no doubt about it, they have the fastest reply times and most helpfull support. I started out on the basic plan and have just paid for the next one, i was upgraded allmost instantly but as i found it was no benfit to me i asked to downgrade and was again instantly downgraded and my money refunded.
As for the quality of the VPS, it is perfect. they dont cramm VPS's onto one server so each VPS runs smooth without any problems. Iv also had no downtime at all. Iv been with a few VPS's before this and none come close to pure quality and fantastic support that vt6 provide.
That is all for my one month review on this perfect company that i would deffinitly recommend to anyone seeking low cost quality VPS's (Or hosting that i assume will be exatcly the same)
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Jan 4, 2009
The speed seem good because all my sites still under development.
The support is poor because I send ticket to cancel hosting and get money back and they did not process the ticket.
The Cpanel version is very old and I lost some new features of cpanel.
Now the cpanel does not have button to change password . I unable to change my password now.
6/10 for lunarpages.
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Oct 15, 2007
For those who care to read on:
I came to use Liquidweb thorugh a string of random REALLY bad luck. From "Managed" VPS that ended up not getting patched and fried due to a security exploit (PowerVPS) to a RAID failure, during a backup, causing total data loss and backup loss (RockMyWeb's VDNet). I was ready to pull my hair out. So I decided to kick out the bucks for a Liquid Web VPS Plan 2 (with a great price from a special found here). All I can say is it was a night and day difference.
The server is fast. Remote access to this VPS is a fast as my dedicated server in the office. I thought moving to cPanel was going to slow things down but this thing flies! Wow!
The service is fast. I call support and a person picks up the phone. No e-mail. No long hold times. I call, someone answers, no need to transfer to a higher tech, it's just fixed. Wow!
The one downfall. And it's only a downfall if it's not what you want. cPanel only. I'm a big DirectAdmin fan, but I'm learning my way around cPanel again.
Until I'm ready to do dedicated (I'm guessing it's coming in 2k8) this thing is awesome!
Thank you! Thank you! Thank you! Thank you!
1x Web Hosting Talk for hooking me up with Liquidweb.
1x Web Hosting Talk Community for reviewing Liquidweb.
1x Liquidweb for the awesome service!
1x VDNet. It may sound strange but they did answer e-mails faster than anyone I had ever seen (multiple replies in under two mins). They had a great price, but bad luck drove me to change. I'm glad I did, but I wouldn't have a hard time recommending VDNet now that they fixed the problem that caused the loss of my server. (and they did give me a month free) They really did give good value for the price, and offer DirectAdmin which Liquidweb doesn't.
Anyone else care to share?
P.S.
I'm not a fan of emoticons, but I did it out of love for you guys. Feel free to hammer the server a bit and tell me how fast the pages load. They're pretty quick here in Costa Rica:
CR Solutions Group Costa Rica Web Design.
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Apr 24, 2008
I've been with Steadcom for a few months now, and I greatly their services. Such great deals have been offered to me. Each time I talk with the staff, I seem to want to use their services longer. I'm currently working with my own free hosting company and I entrust my uptime and reliability to Steadcom. I've had no problems with either of those aspects and it seems like their network is as fast as Google. If you find a better deal than this, it would be a miracle. I am working on obtaining up to six months with them for my next payment. I would fully recommend Steadcom and their services. I give it all of my reputation and respect as a business owner to acknowledge such outstanding services.
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Apr 26, 2009
I have been with SoftLayer a month now, and this is my review of their company. I will start with my pre-sales experience, going into hardware, their network, server, portal, accounting/sales, and support .
[[[[[[[ PRE SALES ]]]]]]]
I started out looking for a new server by looking at some good dedicated hosts. I saw SoftLayer offered the new Nehalem series, so I went for it. Their sales team is excellent beyond all reasons -- the staff are personal and do NOT try to take your money; instead, they find the best-fit solution for you and work with you by calling you, showing you their specials, and talking to managers.
[[[[[[ HARDWARE ]]]]]]]
The Hardware at SL is top-notch. There's no problem with it, it's clearly stated in the portal what type of motherboard, HDs, RAM, etc are in the server and it's top-notch Supermicro hardware. I've never seen a problem with it, and I have seen the certificate of passing benchmarks as that is done on all SL servers by default.
Their provisioning system is excellent, I got my server in 2-3 hours at MAX. WOW! It is all inside the portal too; you can view the status (PE_BOOT, OS_RELOAD); it's clearly there and excellent. We finally got VIRTUOZZO (thanks natecarlson ) working with it too.
[[[[ SERVER ]]]]]
What can I say? This is the new Nehalem series. I think the deal I got was quite good, I brought several SL servers before I switched to this one, and it did take a while to get it down to this price (especially for SL quality, damn!) :
-Intel Dual Quad Core (2x) X5570 Nehalem 2.93GHZ w/ HT
-12 x 300GB SAS 15K Seagate Cheetah HD's in RAID 10
-12GB DDR3 RAM (to start)
-4000GB Monthly Bandwith
-1GigE Port Speed
-64 IP Addresses
-Monitoring & Automated Reboot
$1,100 a month -- which I think is good for this type of server.
It's blazing fast and 0 problems.
[[[[ NETWORK ]]]]
I started in their Dallas, TX datacenter with a Dual 5450, but decided to get a 2U server with SAS HD's. Sadly, they said they were out of stock in Dallas. They said they can get me an EXTRA DISCOUNT if I went to Washington DC. I live an hour or two from DC, so it was good for me. I debated, and talked to them, they said it was a great place and I went with their Washington D.C datacenter .
It's fast. Blazing fast. They have like 100GBPS connectivity -- with many backbone providers. I've never seen so many . I'm liking the nework speeds and it really is nice.
[[[[ PORTAL ]]]]
The best part. They have their 'manage.softlayer.com' and their mobile 'manage.softlayer.mobi' portals. They are excellent. I don't even need support, and when I do, it's there. I mean, I'm STILL exploring their portal system. It has so much stuff; "Instant cPanel Licenseing, Instant Firewall, Upgrades, IP's, OS reloads, Installs, Backups" -- I love it. It makes my life a lot easier and quiker. I've had a server with ThePlanet, HiVelocity, and more and SL portal blows them all away
[[[ SUPPORT ]]]
The support is great. In the times I need it, it's there. Within 15 minutes I get a response and usually in under an hour, a resolution. It's excellent in what they provide at an unmanaged rate, and the $3 tickets are great in my opinion for those quick issues that you just can't figure out. They even helped me with a bit of PHP help!
[[[ ACCOUNTING AND SALES ]]]
It's there any time I needed it. I got servers upgraded, downgraded, reclaimed, removed, created, OS reloaded, invoices adjusted, and it's there. They respond within 1 hour usually and it's great for a sales team. Personally it's awesome how they have excellent teams for support and sales! The reps are VERY nice and friendly too, and they offer some nice discounts .
[[[ OVERALL ]]]
I give SoftLayer a 10/10+. They are everything I expect from a provider (heck, they are better than most managed providers I've been with) and more. I urge you to try them out, they will try to fit your budget as good as you can do it.
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Mar 15, 2008
I'd first like to follow up with my end at GNAX. I ended up going down to them on the 31st to pick up my colo server and get my refund. All went generally well, except for the "I'll be back in 5 mins" that took more than 30 mins for some sales/billing guy to get me my stuff. Signed some papers, and my money was refunded in full. In the end, a happy ending with GNAX.
Now, while all that was ongoing, I moved over to a dedicated server at Softlayer quick as I could because I knew with 100% certainty that Jeff would have my service terminated when I posted the chat log of him threatening me - a controversial decision I still stand by for what it's worth.
First, lets talk about sales with Softlayer. My God - I have never seen anything like this. With GNAX, sales would consist of me sending a ticket and waiting days, or it getting closed randomly, then having to wait more and more. A 48-hour max setup time with GNAX ended up being 5+ days and still no setup. Softlayer. I was doing Live Chat with an agent who was extremely helpful. Too move the process along quicker, I asked if I could call and speak with him, and sure enough, he game me a toll free number and I spoke with him through the entire ordering process. Not only was he extremely knowlegeable and helpful, but he also pointed me to a special I was unaware of where I got double the RAM and a second hard drive for free. I ended up ordering a dual core Xeon setup, but I actually got setup with a quad Core Xeon X3220. No mistake they said, they were just out of what I ordered so they gave me a quad core for the price of a dual core. And all of this happened in less than 4 hours. Yep, that's right. I went from on the phone with sales to having my brand new quad core for the price of a dual core with twice the RAM and HDD for free in under four hours. I was actually shocked. After being with GNAX so long, I had no idea that anything even under a 24 hour wait was possible (which it wasn't with GNAX btw), and they didn't hold my order because of being short on inventory like GNAX did - they just gave me a free upgrade with no delay!
With GNAX, I have never been able to be in such control of my server as I am now with Softlayer. With GNAX, lets say, I wanted to change or add reverse DNS for an IP, I would have to send a ticket and wait hours and hours and hours for them to do it. With Softlayer, I login to the portal, and click click type, click and it's done and live. All by myself! Their portal is the most powerful thing I have ever seen and it allows me to do and see everything.
Their support, I'm convinced, is second to none. I once had three days of downtime with GNAX because of a hardware problem (their hardware) they just couldn't fix. The motherboard has gone bad and I had to wait three days for them to find another identical motherboard to replace mine with. Apparently, they don't like to keep hardware on hand in case of emergency. In the mean time, I was faced with a lot of pissed off people who couldn't access the server for three days while all GNAX did was "we're looking, we're trying". Three days downtime is unacceptable, GNAX's support is just horrible. Phone support is essentially non-existent. When, on occasion, people pick up the phone, I'm simply told to submit a ticket and they'll get to it - when it's convenient for them. Support with Softlayer is drastically different, I can call support and pick their brains on technical problems for as long as I need. Recently, something went wrong when I was moving IP addresses around with my servers, and I was able to submit a ticket, call them, and they resolved it while on the phone with me. Some other small issues cropped up, and I replied to the ticket as it was non-urgent, and they had it fixed it about 20 mins. THAT people, is how support. Again, after being with GNAX for so long and having to wait hours, and sometimes days for support, having things fixed on the phone with me or via ticket in under 15 mins really caught me off guard.
Sales - part two.
Incredibly impressed with the sales and support I have seen so far, I recently ordered a second server. Again, I did this over the phone and was given an amazing deal - one not even on their site! In the end, it'll save me about $60/month on my second server. Pretty decent I say.
Other stuff.
They have a forum! That's not what's cool in itself, but it's cool that its integrated into my portal account. Now, GNAX has a forum too, but you first have to email GNAX and ask for their blessing to sign up there.
Another nifty thing about Softlayer is their developer API. Their API enables tons of cool things, like I can see my uptime and bandwidth usage from within WHMCS. With GNAX, I would have to go find which one of my logins for their seemingly hundreds of disintegrated services. Having everything being in one place and under one login with Softlayer.
Basically, if you need a dedicated server provider, choose Softlayer. Leaving GNAX (well, being forced out) and moving to Softlayer is the best thing that has ever happened to me an my company.
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Oct 9, 2009
Alright, Ive been with them for a little over two months and I have been with them before. Their support is excellent, their servers' are excellent, their network is excellent, their portal is excellent, and not having to deal with Cogent directly is a joy.
I first singed on with them 11/9/08 till 12/29/08 everything went well I closed my account simply because I didn't need the server again.
My current server with them as of this post is $199.00/mth and I get the following
CPU : Xenon X3230 Quad Core @ 2.66 Ghz
Ram : 4GB
OS : Server Standard 2008 64 bit
1000 mbps 2 TB of bandwidth
Washington, DC Data Center
2x 250GB SATA II
174.37.243.170
Having a server with them has been nothing short of amazing zero downtime caused by them and most anything a managed host will do they will do for you free. I was having issues with routes and simply asked them and within ten minutes they had changed it according to what I would prefer. I have had a DoS attack before that was pushing 800 mbps of traffic and they sent me an email and I opened a ticket and they blocked the attackers' addresses at my switch. Very quickly and not much damage was done. Overall I'm very pleased and I would recommend them to anyone.
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Apr 9, 2009
Here is my review of Virpus after being with them for 1 month.
Uptime: 10/10
So far I have not experienced any outages and I am going to have to give them a 10 on that as I have seen many threads in the outages about them but it appears they solved that issue and I was never effected by any of those.
Support: 8/10
I will give the support a 8 as sometimes on off times it could take up to about 30 minutes for the first response which is great but then after that the responses tend to be around 2 hours or so. Overall though the support is great!
Price: 10/10
I signed up with there plan that was cPanel included and had double bandwidth and ram. I was thinking it was too good to be true and that the VPS was not going to be quality, but I am glad I was wrong!
Performance: 9/10
The performance of the server is overall great so far. I have had no issues as far as the server being anything but fast. I will have to commend them on having great hardware and not overselling there services like a lot of the VPS providers these days.
Overall: 9/10
I would highly recommend them as they have been a great provider overall and I hope that they keep up the good work in the future.
Domain has been reported for verification.
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Aug 22, 2008
I wrote an initial setup experience review of downtown host including support w/ transferring my sites a few months ago. Now I am going to extend the review with reliability, speed and performance.
So far, the support and helpfulness has been the same. Rarely does support wait longer than 10 min to respond to questions. They are always responded with a great attitude.
Reliability of all my sites has been 100%. I have seen no downtime at all since I got my account. Truly fabulous. The only time a site has gone down was not their fault...it was my fault...for messing up the database they restored it within minutes after I sent a high priority technical support ticket too.
Speed and performance go hand in hand. Sites are quick and responsive. Just as responsive as a content management system on any dedicated in my opinion. Download speeds are always the same. Never does the download or upload speed fluctuate by more than 10 kbps up or down from the average (totally unlike dreamhost where it would fluctuate as much as 400-500 kbps depending on the day).
All scripts I have used have responded very quickly without any problems that I would encounter with dreamhost (like cut off scripts due to time it took the servers to run through them).
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Aug 14, 2008
Man, it seems just like yesterday that I initially signed up for a VPS from SolarVPS, but the truth is, I have been with them for just over 6 months now.
What can I say about SolarVPS besides that they completely rock! Not to mention Douglas, but we won't go there
The Network
The network at SolarVPS is nothing short of amazing. I get lightning fast speeds and rock solid performance no matter the time of day. I have not experienced even one network hiccup in the 6 months that I have been with SolarVPS. I constantly get compliments from people about how fast the network really is.
The Hardware
SolarVPS uses nothing less than the best hardware. The VPS node that my VPS is located on has Dual Quad Xeons and performance is amazing. They do not overload their servers and use SLM parameteres with Virtuozzo instead of the old school UBC. I know that I can use all of my resources without battling with other VPS instances on the node.
The Support
Solar's support is by far outstanding. I have never had to wait for extended periods of time to get an answer to even the most complex questions. I can rest assured that no matter the time of day, or night, there will always be a Solar rep there to answer even the stupidest of questions, in a very timely manner. Unlike some hosts that I have used, Solar's support understands my questions and gets them taken care of instead of giving nonsense responses to try and buy time to get the job done.
The Overall Experience
The overall experience at SolarVPS is awesome. I know that I can trust my online business in their hands. SolarVPS is highly recommended to anyone who needs rock solid performance with extreme reliability.
Support - 10/10
Network - 10/10
Hardware - 10/10
The Staff - 10/10
Just a warning... Watch out for that Douglas character that mans their live chat.
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Apr 21, 2009
I've now been with Serveraxis for nearly 36 months and will make this fairly short and sweet - my experience with Serveraxis has been great. Uptime has been excellent with the vast majority of downtime coming from things such as a simple reboot for kernel upgrades. I think in those three years there have only been two cases of unscheduled downtime. Both times Serveraxis kept it's clients well informed and the downtime wasn't major - I believe due to hardware failure. There has been no unscheduled downtime for the past two years on my server, both of those cases were quite a while ago.
Their prices are very reasonable (and have even gone down once or twice) and the few times I've needed support they have been very responsive. They have also increased the amount of bandwidth and disk space multiple times at no additional cost to it's clients during the three years I have been with them.
On the whole, I think Serveraxis is phenomenal for users that just want an unmanaged VPS with rock-solid uptime and a great company behind them.
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Apr 14, 2009
I wrote a review of Tzulo last month before that attack occurred and the thread was lost along with all the other data. So I am writing a review again as I feel they deserve this.
I rented a VPS Large package in March in 2008 through their reseller and a few months later I was shifted to Tzulo as the reseller changed.
Tzullo servers are really great. They are quad core, their customer service is really great. I do own dedicated servers from other companies and Tzulo customer service is the best among all the web hosting companies I have experienced. I have contacted them via their ticket system and crazy hours like midnight and have gotten a helpful reply from them within 5 - 30 minutes.
I run two dedicated gameservers from the VPS I bought from them and I have never had any problems with their hardware. The net connection is really good also because there is never any lag on behalf of the server, I know a person who connects to my gameserver from australia and he gets a latency of only 250. The VPS's are based in Chicago.
They are really cheap considering they are based in USA. I have never seen cheaper reliable hosts in USA. They even offer a $10 'novice' VPS for people so they can check and experience the servers.
They offer linux and windows including control panels like hypervm and virtuozzo. You can do free re-installs, restarts, repairs from the online control panel.
Recently I recommended them to my friend also and he bought the medium package from them and it got activated within minutes of his payment confirmation.
Overall, my experience with them has been the best and that is why I am going through and writing this review again, I highly recommend Tzulo to all of you if you are looking for a good quality cheap VPS.
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Mar 29, 2009
my website is on digitallinx vps from abt 4 months. and in these 4 months i experienced 100% uptime. speed is pretty gud too. and most imp thing i liked abt them is their support that is great. they reply in timely manner no matter wat time of the day and they r really professionals whatever issue i had they always helped me. never heard no from them. i think space and bandwidth can every host provide but professional support is the most that we need. i ll stick to them as long as i could.
1.good speed
2.100% uptime (that's what i experienced)
3.greatest support
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Jan 18, 2009
what can i say, you get what you pay for but i think this is expensive!
i fell to the trap of unmetered bandwith. its true, it was really freaking fast speed.
BUT, ram is limited. especially if you run cPanel. i advise people not to use it.
Tickets were answered very fast. usually within 2~5 minutes. even faster at times.
downside: a bit expensive. even though unmetered bandwith, this is shared. also its tough to push much traffic because of the lack of ram. i think if you bought something with 1gig ram, you can find cheaper VPS.
also you are completely on your own with this VPS. nothing surprised i knew this going in. But then i discovered other services that provided managed VPS at even cheaper price! these were reputable companies too. Next time im just gonna go with managed service. wasted too much time compiling and learning how to do stuff.
I give : out of
I found lot of the reviews on here inaccurate. They are actually not bad.....but imo a bit expensive.
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May 1, 2009
From the moment that I signed up with them to now they have been on top of everything. Right after I created the account it took about 15 minutes for my site to be transferred over from GeekStorage and up and running on their servers. They respond their tickets very quickly, most of the time in less than 10 minutes.
I have not had many issues with them; the only issue I can recall was when a bot posted some weird scripts on my site. Even though my site was the only one attacked Tyler was very quick to respond and even offered me one on one support via Messenger. The problem was resolved with a quick password change.
Not only do they provide excellent support but they keep in contact with their customers. They email me from time to time to see how things are going and if I need any additional help. Most importantly, their servers are blazing fast and by no means do they overcrowd them. I can run Wordpress and Invision Power Board with no hiccups.
If anyone is in need of some quality inexpensive shared hosting then I would defiantly give StableHost a try.
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Feb 15, 2009
I have had a VPS with Level3Hosting for 1 month now and am happy to report that I am very happy with the VPS and the service and support. There was a couple of minor issues at first but these were quickly dealt with. The VPS is semi-managed and since I am quite new to the whole VPS thing I did have questions and concerns and Brian has always been fast to respond (where possible) and always been helpful and informative. Not all support questions were answered as fast as others but always easily within 24 hours and the higher priority ones answered sometimes within minutes. I had seen some negative comments about Level3Hosting here on WHT, as well as positive but I decided to go with what was advertised and so far am very glad that I did. Server uptime has been great (100% for me so far) and the VPS copes with what I have on it which is my own 4 websites and 4 radio ports all running 24/7 with no problems. I have searched for a cheaper deal that has everything I have now and no-one can come close, having said that, I purchased this VPS during the 50% off for life promotion so that explains a lot, however, even at full price it is still a good deal. So to summarise, my own personal experience of dealing with Level3Hosting has been a positive one and I hope that the service I get now is maintained and can continue for a long time as I will be a long term customer if it does.
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Jan 1, 2009
This is a quick review of the VPS Provider [url] I will highlight four things: Support, Speed/Network, Sales/Setup, and Overall.
I have been hosted at [url]for 1 month now about, with my domain [url], we have 3 Dedicated for VPS hosting and a Hybrid VPS for sales, but I preferred a offsite provider for our main domain [url] So we went with GeekStorage!
Support
Support has been excellent. Usually I have to request rDNS PTR but guess what, I didn't! It came all configured and everything. I've had two support tickets, one of which I've quickly resolved myself and the other one was fixed within a few hours.
Overall the support is excellent and nothing is wrong, a few extra techs could do (this is a personal pet peeve of mine but it isn't a problem with most, actually it's not much of a problem with me as I only had 2 support requests.)
Network and Speed
What can I say? They have their nodes at WebNX, a great provider! I get excellent pings, speeds, and my mail server etc. is nice and fast. I have 512MB guaranteed RAM but there are only 2 main sites on the VPS, using about 200-300MB of RAM (with cPanel/WHM).
Uptime has been superior, I've gotten 100% Network and VPS Uptime! Not even a second I've seen the network go down, for any reason. Only time when it was down was when I accidently blocked myself via IPtables, had to use a proxy to get in SSH/WHM and unblock myself , but that's another story there..
Sales
Setup time was average. Took about 36-40 hours for my VPS to setup, a bit long, but they made sure it was running great, gave me status updates, and Jay did everything he could to make my VPS run faster and smoothly through the queue. I used the 'WHT50MORE' special and got a generous 50% off my 2 month prepayment .
Sales is also great. They have an excellent portal and everything. I'd say there are no problems with their billing. I haven't had a chance to open a sales ticket but I'm sure that there would be no problem.
The free control panel that comes with each GeekStorage VPS is perfect, I find that a great need aswell.
Overall
GeekStorage is a excellent, top-notch company. I'd give it 5+ stars, and reccomend it to ANYONE else who is looking for a stable & fast VPS provider. Don't hesitate: Go Geek!
Verification for the MODs: Domain is [url] hosted via GeekStorage (they use dedicated servers/colo at WebNX)
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Apr 13, 2009
We're coming up on around 7 or 8 months with a low-spec machine at CoreNetworks, and overall I'm pretty happy with the service. I picked it up as something cheap for my personal sites, but I've snuck some work stuff on there too. At the time of ordering, the specs of the machine I was given exceeded the specs they were offering (3.0ghz instead of 2.4ghz, if I'm not mistaken), it was provisioned quickly and the option to use KVMoIP and do your own install was great.
Sales were exceptionally helpful prior to ordering the machine, and support were fast and friendly every time I needed their help. The on-demand KVMoIP was setup fast on the one occasion I've needed it - ticket created 9:23AM, Chemito responded at 9:26 and had it hooked up and emailed me the details at 9:34. When I first configured the machine, my third IP address was unusable because something got goofed. I filed the ticket at 12:27PM, it was fixed and I had a response by 12:34PM. In fact if I average out all the tickets I've filed (which admittedly are mostly silly issues), the average resolution time is under ten minutes.
The network isn't bad, the pings are slightly elevated and there are periodic bouts of DoS which are dealt with quickly. The network status page is updated frequently with regards to these incidents, which makes me happy as I'm all about honesty when something stops working. I decided to go with the 3mbps unmetered, because I don't really use the server for much and at the time I ordered it overages were crazy expensive - they appear to have come down in price quite a bit.
The one-time upgrades for RAM and suchlike are great, it helps to keep the bottom-barrel monthly pricing with only a modest up-front cost. They also have an automated remote-reboot system in addition to the on-demand KVMoIP. The setup fees can be a little hard to swallow for the budget market, but on the whole it's completely worth it if you plan on staying any length of time.
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