New VPS RDNS Not Resolving

Nov 15, 2007

Just got set up with a new VPS and while looking to see if my IPs were blacklisted, I came across a RDNS warning. I've been on some form of shared hosting since I've been on the Internet, so much of the VPS stuff is new to me (though it is managed). Everything I've read says that RDNS is important for sending mail so the receiving end can verify where mail is coming from, but I thought I would ask here regarding my specific issue.

I've got four IPs on my account. The first ip, x.x.x.67, is the host IP(ie host.example.com). Most of my domains are using that IP at the moment since I just got set up, but I do have another domain on the last IP in my account, x.x.x.70. When I first did a RDNS check on my main IP I got a domain that I've never seen before, and all other IPs on my account don't resolve at all.

I sent a ticket off to the host, and they set the RDNS record correctly for the main IP on my account, but the other three still fail to resolve. When I asked the host about it in a ticket, the response that I got was

Quote:

Normally, we set RDNS for the main IP address to hostname of the server.

The RDNS for your server has been setup properly. Please get back to us if you need any further assistance.

So basically I'm clueless. Does it matter that the other three IPs I have available don't resolve at all? The domain on the x.x.x.70 IP, which doesn't resolve, is an e-commerce site that depends almost exclusively on e-mail for its business. Doesn't the lack of RDNS resolution mean that I'll be out of luck sending mail to AOL, Yahoo, Hotmail, etc etc on that account? Even though I don't have sites on the middle two IP addresses yet, I fully plan to put sites there within the next couple of months... could they have the same problem?

It's frustrating since I obviously have no control over RDNS records, and the host's staff is being a little obtuse about it.

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I think this is related to rDNS.

[url]

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I have Comcast Business PRO Internet service for work purposes. I've got two web/dns servers and two mail servers, each having their own IP. These are all fine.

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xxx.xxx.xxx.xxx-Oregon.hfc.comcastbusiness.net., instead of my.domain.com.

I did a couple searches on Google, and read somewhere that Comcast is unwilling to create rDNS entries, but they've not specified, so far, whether they subscribe to PRO or residential service.

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This is the output at RIPE NCC's web update interface:

***Info: Authorisation for parent [inetnum] 193.53.87.0 - 193.53.89.255
using mnt-domains: authenticated by: ITECH-MNT

***RDNS: (related to ns1.infinitetech.in, ns2.infinitetech.in) ERROR (20 points):

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***RDNS: (related to set) ERROR (20 points):

The IP address 193.53.87.2 is identical for the nameserver(s) ns1.infinitetech.in, ns2.infinitetech.in found in the submitted domain object.

***Error: There are 20 or more problem points. Delegation was not successful.
This is what I am trying to submit:

domain: 87.53.193.in-addr.arpa
descr: Reverse Delegation for Infinite Technologies
admin-c: ITGR-RIPE
tech-c: ITGR-RIPE
zone-c: ITGR-RIPE
mnt-by: ITECH-MNT
nserver: ns1.infinitetech.in
nserver: ns2.infinitetech.in
changed: noc@infinitetech.in 20080101
source: RIPE
password: secret_here
Following the guide available at:
[url]

Now, how do I create the SOA record on a cPanel based server? I created a new zone, rdns.infinitetech.in and now what? I don't see SOA record option at all in the drop down list!

Unless I misunderstood what an SOA record is, I have no idea how to implement rDNS. Anyone?

If any RIPE NCC member/participant is available to answer this question directly it would be awesome! Others, give it your shot - I do understand that most of you are ARIN members/participants.

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Jan 25, 2008

This is an issue I've been having for a few months now and haven't been able to resolve yet with my data center, AOL support and the company who manages the server for me. My main reason for posting this is for a fresh set of eyes and to see if anyone else has had a similar problem in the past (and how they fixed it)

The issue is this:

I set up a dedicated server to host my web design clients a few months back and no one has been able to send to or receive mail from AOL addresses. I've gone through everything at the postmaster.aol.com site and have ensured that reverse DNS records are in place for all IPs associated with the server, as rDNS is a mandatory requirement for AOL.

Once my support requested was finally elevated to a real AOL support tech, they confirmed that my IP was not being blocked by their servers and are still under the impression that the problem must be on my end somewhere. Because this problem only occurs with AOL (we can send/receive with all other big providers - yahoo, hotmail, gmail, hush, etc), my server management team are fairly certain it must be an issue on AOL's side.

When sending mail from an AOL address, it bounces back with an error like so (real emails replaced with example addresses):

451 <email@exampledomain.com>... exampledomain.com: Name server timeout
Message could not be delivered for 2 hours
Message will be deleted from queue

When sending mail from my server, it bounces back with an error like so:

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

exampleaddress@aol.com
retry timeout exceeded

When attempting to manually deliver a message to AOL from the Mail Queue in WHM, I get an error like so:

Message xxx-example-number is not frozen
delivering xxx-example-number
Connecting to emr-d01.mx.aol.com [205.188.159.2]:25 ... failed: Connection timed out (timeout=5m)
LOG: MAIN
emr-d01.mx.aol.com [205.188.159.2] Connection timed out
Connecting to emr-m01.mx.aol.com [64.12.136.169]:25 ... failed: Connection timed out (timeout=5m)
LOG: MAIN
emr-m01.mx.aol.com [64.12.136.169] Connection timed out
LOG: MAIN
== example@postmaster.aol.com R=lookuphost T=remote_smtp defer (110): Connection timed out

When attempting a manual telnet test from my server to AOL's mail server at , it also times out with the following:

Trying 64.12.137.184 (connection timed out)
Trying 205.188.156.248 (connection timed out)
Trying 205.188.159.57 (connection timed out)

telnet: Unable to connect to remote host: Connection timed out

The AOL support tech explained that if my server IP were being blocked, it would return messages with a block error code instead of timing out. They suggested my firewall was blocking AOL's server....but both my data center and server management company said that isn't the case.

Because I can't duplicate this problem with anyone but AOL accounts, I don't know what else to troubleshoot or look for. I know AOL is notorious for blocking IPs and most email related problems are usually for lack of rDNS, but neither of those issues are the problem in this situation...so I don't know what else to try. My server management company (PSM) and AOL (once they finally elevated me to a real tech support person), have been very patient and helpful....but we still haven't been able to identify the problem and I feel incompetent for not being able to contribute on my own. I've researched for weeks and certainly understand more than I did, but still far less than they do.

AOL did direct me to a Windows Server troubleshooter relating to UDP packet size limitations with some firewalls that could cause MX query timeouts with AOL, Earthlink and Quest...but because I'm on an Apache server...I didn't know if that could be related at all to my issues (not to mention that I didn't even know what any of that meant until I went and looked up what a UDP packet actually was. I'm still not entirely sure I understand it). Even so, I did send the information to Platinum Server Management a short while ago, but haven't heard back yet.

Anyways.... in the meantime, I thought I'd check here in case anyone else had the same issue or saw something obvious we might not be considering.

My server details are as follows. I included my data center and management company details to illustrate that people far more qualified and intelligent than myself have performed the most common and obvious troubleshooters so far:

Pentium IV 2.8GHz /1GB DDRAM /120GB EIDE HDD
OS: CentOS 4.3
cPanel/WHM
Main Server IP: 66.79.163.138
Example Domain on the server: vedadesigns.net

Data Center: Dediwebhost.com (awesome service & fast support)
Initial Server Setup & Management: Platinum Server Management (I just can't say enough good things about these people)

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Now they say that my clients do not have rdns at their mail servers and emails from them can not be delivered to my account.

Is rdns compulsory to send emails from a mail server these days?

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When they try to type in a specific domain, it won't show up in their browser (browser-independent, I've tried it in Chrome, IE, and Firefox.) However, when they try the IP address directly, the site works. I have about 4 sites on one server, all with their own IP address, and the issue doesn't affect all the domains at the same time.

LiquidWeb says it's an ISP issue (they've checked all the settings on the server, and everything looks ok.) I tend to agree with them, because when I or my users switch from using their ISP's DNS server to OpenDNS' server, it works. However, it's happened at a number of different ISPs around the U.S., including universities, which makes me think there's something I can do to solve the problem. Also, I don't want users to have to change their computer settings.

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; <<>> DiG 9.3.4-P1 <<>> mp3-dash.com ANY
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 45634
;; flags: qr rd ra; QUERY: 1, ANSWER: 5, AUTHORITY: 2, ADDITIONAL: 0

;; QUESTION SECTION:
;mp3-dash.com. IN ANY

;; ANSWER SECTION:
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mp3-dash.com. 14400 IN SOA ns1.mp3-dash.com.mp3-dash.com. admin@mp3-dash.com. 2009040602 86400 7200 3600000 86400
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;; AUTHORITY SECTION:
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mp3-dash.com. 500 IN NS ns1.mp3-dash.com.

;; Query time: 24 msec
;; SERVER: 69.42.208.19#53(69.42.208.19)
;; WHEN: Thu Apr 9 20:47:14 2009
;; MSG SIZE rcvd: 202

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and here what i getting:-

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Searching for mp3-dash.com. A record at F.GTLD-SERVERS.NET. [192.35.51.30] ...took 158 ms
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Query timed out (interrupted after 1,999 milliseconds)
Retrying...
Searching for mp3-dash.com. A record at ns1.mp3-dash.com. [89.46.102.74]
Query timed out (interrupted after 2,000 milliseconds)
Retrying...
Searching for mp3-dash.com. A record at ns2.mp3-dash.com. [89.46.102.75]
Query timed out (interrupted after 2,004 milliseconds)
Retrying...
Searching for mp3-dash.com. A record at ns1.mp3-dash.com. [89.46.102.74]
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ping: unknown host perform.com.co

If I ping from my location it works fine

C:>ping perform.com.co

Pinging perform.com.co [74.86.13.172] with 32 bytes of data:

Reply from 74.86.13.172: bytes=32 time=126ms TTL=49
Reply from 74.86.13.172: bytes=32 time=120ms TTL=49
Reply from 74.86.13.172: bytes=32 time=123ms TTL=49
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Ping statistics for 74.86.13.172:
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Domain changed

The problem has dissappeared as it came.

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