As many of you may have already read my initial review or the New York NOC I wanted to leave an additional exit review of the company and share a personal recommendation.
It started a little over a month ago when I jumped VPS providers and initially purchase 2 VPS plans . Initially the boxes were rock solid. I could get to my websites, admin area, and have support tickets responded to in a timely manner. Roughly a week later I ended up moving another site to itâs own VPS . This is when I noticied my first issues. CONSTANT ERROR MESSAGES stating the backend was down and to please restart it.
I would launch a support ticket, roughly 2 hours later the backend would be rebooted and I could once again access the admin panel and do what I needed to. Like clockwork when I would try to login again later to my admin panel I would be hit again with the backend was down (hypervm would be in a constant refresh). Sometimes my sites would remain online and sometimes they would go down too. This got frustrating but was bearable (I thought). Within a few days I see a BIGGER problem arise. I woke up one morning to find error alerts coming in and realizing 2 VPSâs had been offline for hours on end. I again launch another support ticket for the backend to be rebooted. I get a response everything is ok so I go about my day. I later receive an e-mail stating all of my sites were showing a mysql connect error and panic. Come to find out they had corrupted this time when the backend went down, I repair and optimize and everything is ok. VERY next day I wake up and check my nightly logs to make sure the nightly backup was loaded onto my home server. I donât see it and find I received an e-mail from lxadmin stating it could not backup the database. Once againâ¦..corrupted. This has been going on since that time frame on almost a daily basis. The backups are iffy if they will come in since when the backend gets overloaded and crashes in the middle of the night, it immediately corrupts all dbâs on the VPS. I could understand 1 VPS doing thisâ¦..but 3? Come onâ¦.
Now comes Thanksgiving, my boxes go down for roughly 5 hours before reboot and once again I have to repair them on a blackberry with ssh since I am away (never fun to type that on a bb). I am back online and go about my dayâ¦â¦.thenâ¦..Friday. My box goes down at 5pmâ¦..I send in a support ticket to have it rebooted. The next morning at 11am it finally gets turned back on and I get a response that it must have been on my end since everything looks ok from there (granted 3 monitoring services were all showing it down). Once againâ¦..corrupted. I rebuild and think the SLA was 99.9% so I send in a nice message to ask about it. Here is the response:
Posted: 11/29/2008 12:33
Since one of the VPS accounts was down for 17 hours do I qualify for the 99.9% SLA?
(3 Monitoring Services show the outage happened at 5:34PM last night and I have recovery notifications for this morning at 11:16AM)
IP Address: 71.76.239.xx Andy
StaffPosted: 11/30/2008 20:49 Hi Ryan,
Unfortunately our SLA applies to network uptime and not power or hardware related.
I'm sorry for the inconvenience.
The New York NOC Inc.
Visit our new forums! [url]
Soâ¦â¦99.9% SLA does not cover if no one is in the datacenter to reboot the box because it is off-lineâ¦..I thought SLAâs covered your box being on-line, am I wrong?
So now after too many corruptions to count, support taking longer and longer in between responses I am left looking over my books. Last year alone between Thanksgiving and the following Sunday I brought in roughly $2300 dollars in sales. This year for the past 4 days I have brought in $10â¦â¦ I have had some longtime recurring customers so I asked them for any feedback on what we could do to earn there business again. Out of 40+ people all but one stated that if I could fix the sites downtime they would return (the other responses was of course to lower prices). Second suggestion they had was to fix my e-mails from ending up in their spam box. Yes I was sold ALL dirty ipâs which had all been blacklisted. Some major ispâs worked with me and allowed me inâ¦(some)
Before I get flammed for choosing these guys, they truly were great up front so obviously I got fooled. I have no doubt they are great for some people but I simply can not drive my business into the ground because I went cheap and in the end got what I deserved. I moved to futurehost today and almost **** myself when a response ticket was answered in under a minute (kinda scary for a low priority ticket).
With this said, before you consider NewYorkNoc simply ask yourself if your business or site is important to you, if you can afford to lose business, and if you want constant downtime along with mysql corruptions daily. I am not saying they are the worst as they were helpful at first. Just EXPECT that when the deal is that good, you are being oversold. There is no other explanation in my books.
To sum this up:
Uptime: 3 out of 10 (there were up sometimes)
Customer Service: 2 out of 10 (would have given higher I did not have to repeatedly e-mail over the backend issues)
Price: 10 out of 10 (admit it, the price point these guys have is good)
Value: 1 out of 10 (I made a bad choice, I lost a ton of money in business and now have to work hard to recover my losses and rebuild relationships)
Recommend to others: 2 out of 10 (why 2? This place might be good for offsite backup maybe?)
This review is NOT out of spite due to my recent downtime. This review is merely my opinion and personal experiences and not written to bash NYNOC. If your happy with them then you are doing well. If you are considering themâ¦â¦.I urge you to think elsewhere. All my data is off the VPS and I am running before the backend crashes again corrupted my DBâs.
Decided to give a VPS a try back in November. Ordered through one the sales advertised in the offer forums, got set-up in less than 12 hours.
In terms of performance, the VPS works fine.
In terms of service, this is where the ball is dropped.
The issue is that they set me up in LA, and I'm on the East coast. So I've contacted support, asking if a move was possible. When they said yes, and I've confirmed that their offer to move it during the night was fine, I've even shut everything down to make things smoother.
The next morning, I receive an email telling me I will get another one once it's done... the following day, I receive an email that it can't be done, as I have a x64 OS and there is no space on the node.
So I let this slide, and decide that sometimes you just have to bite the bullet and decided to offer them to BUY another one, this time on the East coast, if they could offer me the same setup as I have on the West coast. They've agreed, and I did the order as they requested... That was around noon 2 days ago, and still nothing today...
For another example, I've requested a ticket because the /dev/tun wasn't configured properly in the container... I don't know what they did, but it corrupted my VPS so bad that I have to re-initialise it completly. Another example: I've posted a ticket that their gentoo image is faulty (no network support at all!), and to my knowledge this was still not fixed.
So yes, NYNOC has some cool ideas like an online chat, even offered an EYEOS desktop, forums, tips, and great prices... but for me now this ain't worth it much and will be canceling my accounts. I guess coming from VPSFarm has spoiled me (instant setup, quick support), and will be looking for a new provider.
I signed up with with Dediwebhosting in November of 2007 and canceled my service on good terms June 1st 2008. It was my first experience with a dedicated server and, at the time, my primary focus was a budget solution.
The server was used for hosting my web design clients (around 50), which were mostly smallish & semi-dynamic websites with an average of 4GB/month bandwidth per account. The domain linked in my signature was one of the sites hosted on the server.
Setup & Billing:
Being completely new to dedicated hosting, their sales team was very friendly and helpful with my novice questions. When I was ready to order, I faxed my photo ID & credit card info to them and was set up within a day. The entire process was a lot less painful than I was expecting.
I went with their B600 package (P4 2.8ghz, 1GB, 129GB HD, 100Mbit, 600GB Transfer) - which fit perfectly with the budget I was working with (85.00 + extra for cPanel).
Although they don't provide any management services, their support department was always quite fast (around 30 minutes) in taking care of any rDNS or IP requests I had. They also made a very good effort in trying to help me with some issues I was having with AOL's mail server (which never got resolved, but was no fault of their own).
Also, I think it also bears mentioning that their support personnel sound like real people. Instead of getting 'it's fixed' or 'this has been done' responses....they usually responded in complete (even multiple) sentences. That may not be important to you (and I don't really mind the short responses), but it was something I noticed and was appreciative of.
Reason for leaving:
Aside from the inability for my hosting clients to send/receive mail from AOL accounts (which was a big deal for the type of people I host), my primary reason for leaving was that my design business was growing and I was ready for an upgrade to more powerful hardware. I found a great deal on a dual-core system with Pacific Rack and decided to move on. I was also hoping that moving to a different data center would clear up the AOL problems (which it did).
They were quick to process my cancellation request - so no problems there.
Overall Experience & Recommendation:
Aside from the AOL issues, my experience with Dediwebhosting was very positive (and I don't blame them for the AOL issues). Their support was friendly, fast and they made an effort to help me with an issue that went beyond their service agreement.
As mentioned above, I rarely received complaints of service or network issues from my hosted clients...so I can vouch for reliablity. As my first dedicated server, I can also say that they helped to make the experience much less intimidating than I thought it would.
Their website is kind of ugly and in need of an update...but as a designer, I'm overly-critical of such things.
So yes, I would definitely recommend Dediwebhosting to someone looking for an entry-level, budget solution (they offer bigger systems, but entry-level is the one I have experience with). I can't promise that AOL would work for you...but I don't think you'd be disappointed with everything else.
I've been registered on here for about 4 years now, and in this time I have had 4 different web hosts. I've had a total is 7 hosts since I launched my first website back in 1999. I host 7-8 websites, and a few recieve substantial traffic due to them being "official" websites for music artists (one multi-platinum selling musician). In 2007, I found a fantastic hosting company based in the US, who were charging me a LOT of money each month for a Managed Dedicated server. However, last Xmas I decided to seek a cheaper alternative but with the same service, and I thankfully found it at;
Now, I dont know if I should post this, just remove the thread if so. But since moving to SiteManaged.com in January 09, I am saving over half of the money I was spending with my previous host.... and the support is even better. Yesterday they kindly and swiftly fixed something on my actual website within 24 hours, that was an error caused by me. I have had 100% uptime, and the server speeds are the best I have ever had.
Total quality. I'll never look elsewhere to host my sites.
I have a dedicated server with NyNOC and earlier on today the server dissapeared off the net, wouldn't respond to ssh, http etc, nor pings
I submitted a ticket and the server got rebooted, went through the FSCK check and came back up ok, but now I'm concerned as to what caused it Andy the technician said he couldn't find out the reason why and neither can I I can only put it down to PERHAPS faulty hardware somewhere?
The /var/log/messages file doesn't say anything useful, the last entries show..
May 27 06:41:17 server kernel: Firewall: *UDP_IN Blocked* IN=eth0 OUT= MAC=ff:ff:ff:ff:ff:ff:00:xxxxxxxx SRC=xxxxxxxx DST=255.255.255.255 LEN=153 TOS=0x00 PREC=0x00 TTL=64 ID=0 DF PROTO=UDP SPT=8778 DPT=11777 LEN=133 May 27 06:56:43 server kernel: Firewall: *UDP_IN Blocked* IN=eth0 OUT= MAC=ff:ff:ff:ff:ff:ff:00:xxxxxxxx SRC=xxxxxxxxx DST=255.255.255.255 LEN=153 TOS=0x00 PREC=0x00 TTL=64 ID=0 DF PROTO=UDP SPT=8778 DPT=11777 LEN=133 May 27 07:02:56 server kernel: Firewall: *UDP_IN Blocked* IN=eth0 OUT= MAC=00:14:d1:14:a7:c0:00xxxxxxxxx SRC=xxxxxxxxx DST=xxxxxxxx LEN=622 TOS=0x00 PREC=0x00 TTL=48 ID=0 DF PROTO=UDP SPT=54284 DPT=1027 LEN=602 May 27 07:03:13 server kernel: Firewall: *TCP_IN Blocked* IN=eth0 OUT= MAC=00:14:d1:14:a7:c0:xxxxxxx SRC=xxxxxxxx DST=xxxxxxxx LEN=48 TOS=0x00 PREC=0x00 TTL=117 ID=47647 PROTO=TCP SPT=21173 DPT=22 WINDOW=65535 RE$ May 27 13:01:45 server syslogd 1.4.1: restart. May 27 13:01:45 server kernel: klogd 1.4.1, log source = /proc/kmsg started. May 27 13:01:45 server kernel: Linux version 2.6.18-128.1.10.el5PAE (firstname.lastname@example.org) (gcc version 4.1.2 20080704 (Red Hat 4.1.2-44)) #1 SMP Thu May 7 11:14:31 EDT 2009 May 27 13:01:45 server kernel: BIOS-provided physical RAM map: May 27 13:01:45 server kernel: BIOS-e820: 0000000000000000 - 000000000009fc00 (usable) May 27 13:01:45 server kernel: BIOS-e820: 000000000009fc00 - 00000000000a0000 (reserved) May 27 13:01:45 server kernel: BIOS-e820: 00000000000e7000 - 0000000000100000 (reserved) May 27 13:01:45 server kernel: BIOS-e820: 0000000000100000 - 00000000affb0000 (usable) May 27 13:01:45 server kernel: BIOS-e820: 00000000affb0000 - 00000000affc0000 (ACPI data) May 27 13:01:45 server kernel: BIOS-e820: 00000000affc0000 - 00000000afff0000 (ACPI NVS) May 27 13:01:45 server kernel: BIOS-e820: 00000000afff0000 - 00000000b0000000 (reserved) May 27 13:01:45 server kernel: BIOS-e820: 00000000fec00000 - 00000000fec01000 (reserved) May 27 13:01:45 server kernel: BIOS-e820: 00000000fee00000 - 00000000fef00000 (reserved) May 27 13:01:45 server kernel: BIOS-e820: 00000000fff80000 - 0000000100000000 (reserved) May 27 13:01:45 server kernel: BIOS-e820: 0000000100000000 - 0000000140000000 (usable) May 27 13:01:45 server kernel: 4224MB HIGHMEM available. May 27 13:01:45 server kernel: 896MB LOWMEM available. May 27 13:01:45 server kernel: found SMP MP-table at 000ff780 May 27 13:01:45 server kernel: Memory for crash kernel (0x0 to 0x0) notwithin permissible range May 27 13:01:45 server kernel: disabling kdump
You can see it was down for some 6 hours, but I can't find a reason why Diskspace is ample, there's no odd programs/scripts installed (it's a Centos server running whm with CSF firewall)
I recently moved a client of mine to a dedicated server with a hosting company called the NYNOC. After losing a few weeks of data for my client in the incedent described below, I am wondering if what happened was industry standard, or this was a case of choosing the wrong hosting company.
After signing up and paying the initial hosting charge, I received two notices - one on 18 july, and the second on 26th july - for a bill that was due 25th july.
On 2nd august I get a complaint from my client saying the website is down. I figured the hosting company had cut me off for a late bill. Fine, I figure i go and pay the bill and the reconnection charge and they put me back on.
After waiting 8 hours to get a support person (they dont have 24 hours customer service), I was told that I no longer had a account with them! No client log in. No server. Nothing. The disk was wiped clean and the server was sold to another customer. Without any warning that this would happen.
So my client lost a few weeks of customer data and I lost my credibility.
I was just wondering if this is standard practice in the dedicated hosting industry, or these guys are just bad news.
One more thing. When you talk to these people (they have only one customer support person) its almost as if they really really dislike their customers. As in, they talk down to you even as they exhibit complete disregard for your interests. This I know is not an industry standard. I have several accounts at Hurricane Electric, and they are tops. Unfortunately they do not offer well priced dedicated hosting.
I think I will try Interserver next. I spoke with one of the support guys on AOL late at night, and they seem good, and more importantly, are able to have a pleasant conversation with their customers.
Are there any sites that sell portable ip address blocks like this [url], but for the united states? I can't really read that site, but it looks like for 150 euros a month you can get a 256 portable IP address block. 184.108.40.206/23 seems to be a block purchased from them [url], then routed to AWKnet.
I've noticed that one of my "competitor" fansites has gone into redemption. Just like mine, this site was completely non-profit, but unlike mine it had not been updated for about 3 or 4 years!
Now before you mention it, yes I would like some traffic from the site, but I'd much rather not see another standard site published by a company that buys old domains and sells them on. It's extremely frustrating when you click on a link and get a site filled with google adwords, absolutely no information and a "Buy this domain" link.
I'm not planning to automatically redirect anyone to my site from it, but rather post some information on what's gone on and a list of where they can find the information they were probably after including sites that I do not own.
What is the best way to purchase the domain?
How can I find out exactly when it will run out and be available?
Is there any way to preorder it or anything like that?
The only info I can find is:
Registrar: EASYSPACE LTD.
Whois Server: whois.easyspace.com Referral URL: [url] Name Server: NS1.MYDYNDNS.ORG Name Server: NS2.MYDYNDNS.ORG Name Server: NS3.MYDYNDNS.ORG Name Server: NS4.MYDYNDNS.ORG Status: redemptionPeriod Updated Date: 29-jul-2008 Creation Date: 19-jun-2000 Expiration Date: 19-jun-2008
I realise that a lot of providers build theirs from parts, but I was wondering where I could find some cheap low - mid range servers already built (or at least with the case etc).
I have tried searching eBay, but it's difficult to find what I am looking for. Are there any large companies out there? I am from Australia, and from what I can see there aren't really any around from here. (Looking for an upgrade for my colo).
I'm interested in understanding more about how people who own data centers or rent out space at a data center (not just a rack) make their purchasing decisions for the environmental systems, power distribution, back-up generators, cabling, etc.
Does anyone know where I can a) Talk to someone about this b) Find out more information online c) An industry association for data center managers
Recently the Apache recompailed with eAccelerator after that the below error log has created and also the Apache got crash when reach high traffic.
[notice] child pid 13013 exit signal Segmentation fault (11) [notice] child pid 13054 exit signal Segmentation fault (11)
Due to this problem I ran the /scripts/upcp --force and again recompailed the Apache with eAccelerator.
later the signal Segmentation fault error not created but instead of above error the following error has been creating. And also again recompailed the without eAccelerator still the below error creating.
Parallels Plesk autoinstaller emailed me 03:34 to confirm that Parallels Plesk was successfully updated, but ever since then /var/log/httpd/error_log has entries every 5 minutes stating 'child pid xxxxxx exit signal Segmentation fault (11)'.
We have been working on a site for a while, couple of days ago I copied the source from the server - as there are few people making the changes to it - to get a fresh copy.
Yesterday I was blasted by my client that I have deleted files on the server and it had caused the site to go in disarray and they had to upload everything again.
I didn't delete anything, only copied, and after some arguments (naturally I am not happy with the allegation put on me) I was able to get the FTP log, but I don't really know how to read it, I am hoping that someone here would know and be able to assist:
HTML4Strict Code: Tue Mar 04 16:49:29 2008 0 xx.xx.xx.xx 9365 /home/APP_NAME/public_html/user/add_room.php a _ i r xxxx ftp 1 * cTue Mar 04 18:20:02 2008 0 xx.xx.xx.xx 3909 /home/APP_NAME/public_html/About.php a _ o r xxxx ftp 1 * cTue Mar 04 18:20:04 2008 0 xx.xx.xx.xx 6046 /home/APP_NAME/public_html/affiliate-join.html a _ o r xxxx ftp 1 * cTue Mar 04 18:20:08 2008 0 xx.xx.xx.xx 6158 /home/APP_NAME/public_html/affiliate-join.php a _ o r xxxx ftp 1 * c
I have replaced the IP, application name with x.
I am guessing that *c means copy, but I don't want to make fool of myself when I confront them with this. Assuming that *c is copy what would be the command for delete?
I have a server with pacificrack. When I see my website it says "Read-Only File system" and my SSH dies with read-only file system errors.
It happens once per month, and the bad thing is I'm sleeping when it happens so I don't know my server is in this state.
Even though support fixes the problem within 15minutes of my support ticket, my server is down for hours because I don't know its down to then raise a ticket. I asked support why it happens and they never tell me... just tell me to read the logs but I'm not technical enough to understand linux logs etc.
This is cPanel stats runner on server.domain.com! While processing the log files for user xxxx, the cpu has been maxed out for more than a 6 hour period. The current load/uptime line on the server at the time of this email is 18:46:25 up 59 days, 13:16, 0 users, load average: 2.24, 2.23, 2.25
You should check the server to see why the load is so high and take steps to lower the load. If you want stats to continue to run even with a high load
So what does this mean? and how can i check out this? how to reduce the cpu usage? Where to see the current usage?