MySQL Query Doing Odd Things - Removing Negative Sign For No Apparant Reason
Jan 10, 2007
I've got a problem with an SQL query that is behaving badly. Its probably really obvious, but I can't see the problem!
I have a table with 3 fields:
Code:
money bigint(20)
income int(12)
userID mediumint(7)
I have a row that has a negative money and a value of 0 for income. When I update the money value to add "0" to it, nothing happens (as expected). When I update the money field to add the income field (which is equal to 0) to it, MySQL flips the sign to make the money field positive.
The following queries show the problem:
Code:
mysql> SELECT money, income from users where userID=327961;
+----------------------+--------+
| money | income |
+----------------------+--------+
| -9223372036854775807 | 0 |
+----------------------+--------+
1 row in set (0.00 sec)
mysql> UPDATE `users` SET money = money + 0 WHERE userID =327961;
Query OK, 0 rows affected (0.00 sec)
Rows matched: 1 Changed: 0 Warnings: 0
mysql> SELECT money, income from users where userID=327961;
+----------------------+--------+
| money | income |
+----------------------+--------+
| -9223372036854775807 | 0 |
+----------------------+--------+
1 row in set (0.00 sec)
mysql> UPDATE `users` SET money = money + income WHERE userID =327961;
Query OK, 1 row affected, 1 warning (0.00 sec)
Rows matched: 1 Changed: 1 Warnings: 1
mysql> SELECT money, income from users where userID=327961;
+---------------------+--------+
| money | income |
+---------------------+--------+
| 9223372036854775807 | 0 |
+---------------------+--------+
1 row in set (0.00 sec)
mysql>
Notice that there is no negative sign after the third select!!
So, we are saying that executing an update where 0 is specified in the query results in the correct action but if you take the 0 from another field it takes the negative sign away...
This for various reasons is a rather urgent problem. This problem has only appeared after upgrading from MySQL 4.0 to MySQl 5.1. This problem does not occur in MySQL 4.1.
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Apr 2, 2014
PRODUCT, Plesk for Windows VERSION 11.5 latest update VERSION OF MICROUPDATE 11.5.30 Actualizar #39, OPERATING SYSTEM Windows 2008 Server Suddently with no apparent reason, MYSQL stops and Ihave to go to the panel and restart it.
Every Morning I have to restart MySQL thru the control panel in remote console of windows..Works all day long, and then stops at night..Should work as always did, for several months I did not even reboot the server, no I have to reboot the server to see if that fixes the problem. Latest windows update, latest Plesk for windows update, but I have the feeling that with the latest microupdate something has broken,
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mysql> SHOW STATUS LIKE 'Qcache%';
+-------------------------+----------+
| Variable_name | Value |
+-------------------------+----------+
| Qcache_free_blocks | 5 |
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Does anybody know if this is makes sense ?
Below is the server Status from WHM :
-------------------------------------
cpdavd up
cpsrvd up
exim (exim-4.69-15.1_cpanel_maildir) up
ftpd up
httpd (2.2.11 (Unix)) up
imap up
interval up
mysql (5.0.67-community-log) up
named (9.3.4) up
pop up
rsyslogd up
spamd up
syslogd up
Server Load 6.97 (1 cpu)
Memory Used 49.4 %
Swap Used 0.23 %
Disk /dev/hda3 (/tmp) DMA+ 70 %
Disk /dev/hda5 (/) DMA+ 22 %
Disk /dev/hda1 (/boot) DMA+ 14 %
Below is the Server Information from WHM :
------------------------------------------
Processor #1 Vendor: GenuineIntel
Processor #1 Name: Intel(R) Core(TM)2 Duo CPU E4600 @ 2.40GHz
Processor #1 speed: 2394.068 MHz
Processor #1 cache size: 2048 KB
Memory Information
Memory: 2064420k/2087424k available (2091k kernel code, 21752k reserved, 846k data, 236k init, 1169920k highmem)
System Information
Linux server.aktoweb.biz 2.6.20-1.2319.fc5 #1 Mon May 21 19:52:13 EDT 2007 i686 i686 i386 GNU/Linux
Physical Disks
hda: WDC WD3200AAJB-00TYA0, ATA DISK drive
hda: hw_config=600d
hda: hw_config=600d
hda: max request size: 512KiB
hda: 625142448 sectors (320072 MB) w/8192KiB Cache, CHS=38913/255/63<6>hda: hw_config=600d
hda: cache flushes supported
Current Memory Usage
total used free shared buffers cached
Mem: 2066428 1756324 310104 0 339576 486636
-/+ buffers/cache: 930112 1136316
Swap: 1052248 2428 1049820
Total: 3118676 1758752 1359924
Current Disk Usage
Filesystem Size Used Avail Use% Mounted on
/dev/hda5 288G 60G 213G 22% /
/dev/hda1 99M 13M 82M 14% /boot
tmpfs 1009M 0 1009M 0% /dev/shm
/dev/hda3 494M 215M 254M 46% /tmp
Below is the CPU/Memmory/Mysql Usage from WHM :
-------------------------------------------------
mysql42.707.300.0
Top Process%CPU 42.7/usr/sbin/mysqld --basedir/ --datadir/var/lib/mysql --usermysql --pid-file/var/lib/mysql/server.aktoweb.biz.pid --skip-external-locking
Top Process%CPU 42.6/usr/sbin/mysqld --basedir/ --datadir/var/lib/mysql --usermysql --pid-file/var/lib/mysql/server.aktoweb.biz.pid --skip-external-locking
giaprakigiapraki.com2.7012.111.7
Top Process%CPU 1.3httpd [urll] [/e107_plugins/pm/pm.php?inbox]
Top Process%CPU 1.1httpd [url] [/e107_plugins/forum/forum_viewforum.php?87]
Top Process%CPU 1.0httpd [url] [/e107_plugins/chatbox_menu/chatbox_iframe.php]
adsnetadsnet.gr1.177.900.7
Top Process%CPU 0.5httpd [adsnet.gr] [/www/delivery/lg.php?bannerid16&campaignid4&zoneid5&chan]
Top Process%CPU 0.4httpd [adsnet.gr] [/www/delivery/lg.php?bannerid50&campaignid6&zoneid15&cha]
Top Process%CPU 0.3httpd [adsnet.gr] [/www/delivery/lg.php?bannerid183&campaignid77&zoneid1&ch]
r40r40.gr1.073.340.0
Top Process%CPU 1.1httpd [r40.gr] [/index.php?optioncom_fireboard&Itemid188&funcshowcat&cat]
Top Process%CPU 0.5httpd [r40.gr] [/images/fbfiles/avatars/s_64.png]
Top Process%CPU 0.3httpd [r40.gr] [/index2.php?optioncom_jim&taskxml&no_html1]
root0.278.532.0
Top Process%CPU 0.2[kjournald]
alex123alexandroupoli.net0.030.270.0
Top Process%CPU 0.1httpd [alexandroupoli.net] [/e107_images/banners/banner468x60-alexandroupolinet.gif]
galfasgalfas.gr0.030.270.0
Top Process%CPU 0.1httpd [galfas.gr] [/racing/images/galfas_R40_banner.jpg]
eximstats0.000.000.3
nobody0.001.100.0
mailnull0.000.000.0
unauthenticated0.000.000.0
named0.000.10
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Code:
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Yet another negative review of ipower.... I want to start by saying that this site has been indispensable in helping me come to a decision about changing hosts. The top ten lists I was finding seemed strange and fake, and I'm glad my suspicions about them were confirmed. I love the atmosphere here as well. Everyone is so helpful in their posts.
I've been hosting a personal site with ipower for about 6 years and most of the time it's been fine in terms of pricing and service for what I've needed. About a year ago I started a gaming guild site that is also hosted with them which experienced many unexplained outages. (All I can think is a bandwidth problem, even though it displayed garbled statistics that it was both exceeding and hardly using any.)
They migrated the gaming guild's site to the new platform they're making everyone go to (vDeck 3) with no problems, but it is horrendously slow and tedious to work with. How this could have been considered better is beyond me.
I found my personal site to be down a few days ago and emailed customer service about the problem when it did not clear up after a few hours. I was looking for information on whether it was a problem on my end or theirs and got back this gem - "you need to check the errors with your Web site by your own. If you do not wish to do so you can signup for a new account."
Frustrated with this response, I called up to see what the problem was. Apparently my site is on a server that has now been shut down. They could not migrate it because it is "too complex." The customer service guy could not give me further information beyond that. The only solution is to backup my site, open a new account with them and set the whole thing up again. (The CS guy sounded embarrassed about this.) Also, the data on my webspace will be deleted in seven days. Here's the kicker - I was notified about NONE OF THIS.
I was debating between staying with them and taking the "devil you know" approach (and having to deal with their terrible vdeck 3 platform with mysql/phpmyadmin speeds that make me want to pull my hair out) or switching and possibly running into worse problems down the road. Thanks to these forums, I don't think I'll have to make that kind of a decision now and I learned a lot about web hosting in the process!
After a few hours of research I think I've settled on Hawk Host. I'm really liking what I see when I read about them here, comparing them to other hosts and visiting their support forums. I hope to come back and add a positive review at some point in the future. A very aggravating experience has been completely turned around for me at this point.
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Feb 17, 2009
I was a customer of hostchum for about 3 or 4 days.
They ran a special for a really nice VPS and I decided to buy it.
1 gig ram
30 gig disk
400 gig bw
ect
When I first logged in, well... I couldn't.
Submitted a support ticket and got that problem fixed within two hours. "Good support!"
I thought... Next day, I logged in again and installed my cPanel, and noticed that I had been given a TRIAL LICENSE! Submitted a support ticket and a day later that had been fixed. And I should also mention that I was PROMISED, that I would have NO DATA LOSS!
Guess what happened! DATA LOSS! I lost everything that I had set up! And I was promised NO DATA LOSS! I submitted a support ticket and the owner was apparently "stunned" that I lost everything. Well it wasn't THAT big of a loss... So I installed all my websites again and fixed all the features that where lost. Then I had an issue installing Fantastico... Well submit a support ticket (it was an average of 2 tickets a day now...) and I was starting to see slower and slower response times...
Instead of the 30 minute response times I was used to... it was now hours before anybody got back to me. OK, thats not the worst support I have seen. They get back to me and tell me that its fixed... it had been about half a day to fix fantastico... but... they didn't. I was able to install it on my vps whm... but it didn't show up on any cPanel account. Submit another support ticket that day, 12 hours later, fixed.
"Fantastic," I thought, "everything now works!"
No.
The next day I get on one of my new websites internetincometeacher.com to mess around with the wordpress settings, getting ready to upload some of the content I had written... and I can't... the website is completely down!
It was JUST WORKING! I was FURIOUS! I submitted a support ticket over 36 hours ago and the problem has not been fixed... it hasn't even been identified! It took a day to get a response, and the response was:
"and what websites are not working?"
I said: "None of them"
Response: "what websites aren't working?"
I said: "None of them"
My response was 8 hours ago... Havn't received word yet.
I should also mention that I have requested a cancellation and a refund about 8 hours ago too and have not received word from them. Which is why I am writing this horrid review.
I suggest to everybody to not use them. And I would also be VERY suspicious of the positive reviews that I have read about them as well. They could just as easily be employees being told to create an account and write positive reviews.
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Any one have any thing to share with us regarding the one.com hosting company (located in UK)?
According to their awards page:
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Apr 22, 2008
I did a search on this site, and read a lot of negative things about site5.com
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Nov 21, 2008
Frustrastion w. CirtexHosting [negative review]
G'day everybody!
I actually stumbled onto this site in the search for a new hosting option...
My current site dare2go.com is hosted with cirtexhosting for nearly 3 years. During this time I had occasional problems with downtime and slow responses from support, but nothing like now. Since the hosting is cheap and my site a small (non-profit) travelogue I never really bothered too much...
Now I am battling for almost a week a problem with them which should actually be a simple one. I want to install a forum, and after some research decided on SMF from simplemachines. So on Monday I downloaded it, unpacked it and uploaded it via FTP. Upon first tests all actions (like admin changes, registration of new user, etc.) in the new program crashed - 403 error forbidden. For that day I gave up.
Next morning I went back, checking all permissions (Chmod, etc.) with no change of the problem; finally I posted a question about my problem on the simplemachines forum - nobody could help me...
The rest of this day I couldn't do much due to power outages.
Wednesday I went back to check everything but no changes - still every action resulted in a 403 error.
So I decided to try another forum software, MyBB, downloaded this, unpacked and installed it, and already upon log-in had exactly the same 403 error.
So I finally decided to contact the support explaining the problem and pointing to my suspicion that it was some kind of php permission error. Even the header of my support request read "permission problems at 'dare2go.com'" (Years ago I used to earn some money from websites, had my own dedicated server with better access to php features. Back then I had to install other scripts - so I know a little - not much - GRIN. But I don't like to bother support for issues which turn out to be my own stupidity, hence my late cry for help...)
A reply to this enquiry arrived after nearly 90 minutes and didn't reach me until the next morning. Support had decided to alter my .htaccess file resulting in my entire website being down (only a directory listing being displayed) - great
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In the meantime more emails went back and forth between support and me - the time span between them getting longer and longer.
Finally today I received this answer:
Quote:
Sorry for the inconvenience, mod_security found some session attack from your script. Please upgrade your script with latest and then check it, otherwise upgrade your cirtex plan to VPS or Dedicated server. For more information hostv.com
This is not a solution!
Virtual or dedicated hosting are way beyond my means and my needs! After all: the last install from Fantastico is exactly the version they are offering as a free option for my account, and cirtexhosting's front page states in bright orange "We Host Forums".
My last email from around 5 hours ago (cc to sales-at-cirtex.com) remains unanswered. 24/7 support doesn't mean I should have to wait a day for a reply...
An ANGRY Juergen
I am traveling and have only limited internet access - hence this issue is even more pressing. Next week I have to move on because my visa in Paraguay is expiring soon - and all time seems to be wasted...
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Sep 21, 2007
hosts with more than five years in the market without sound negative reviews here?
I could not find any negative review about Futurequest and Downtownhost but there must be more.
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Jan 22, 2009
I am just interested if the Global crisis has brought any negative consequences in web hosting business? Does your own hosing company experience any negative impacts?
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Oct 26, 2009
I'm not sure if this is correct place to post this, but I had a look round and couldn't see anything particularly appropriate.
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I read that 302 pages may mean a website's traffic is being redirected by someone else...?
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Jan 18, 2008
I have been researching the vps market for a month or so now and have started to compile a list of questions to put to vps providers who get short listed. I would love some contributions!
1) What is the cpu and how is cpu capacity distributed, by account number limits, by assigning a certain number of mhz, is the asisgned capcity burstable?
2) ram is usually clearly advertised but who scalable is it? Can you add just extra ram or do you need to upgrade to the next package. Is it burstable and with what constraints.
3) are there any limits for the number of processes (shared hosting providers may limit processes to only a few, 15 for instance before terminating them). This isnt advertsised but need to be answered for dynamic sites with high traffic.
4) Number of simaltanious connections, both from individual Ips to the sites/account or to pop3 accounts. If the pop3 account sim con is low its will be annoying when trying to donwlaod email from several of your sites at the same time....attempts after the X number will fail.
5) Will your account have assigned bandwidth or will you just be sharing whatever connection 10/100mbps with the other uses on the server. This isnt such a big deal as a lot of servers will be streched to output 100mbps of data. If the connection is a 10mbps one then its much more important.
6) if you're used to a certain type of control panel make sure they have it and at what possible extra cost.
7) Check their terms and conditions for liability regards lost data. I chose a hosting company beofre because of their superior back up system, turns out they didnt use it and I lost 5 weeks of data (about $4000 loss for me). Their t & C avioded libility for any losses inspite of the fact that they advertises the b/u facility as a special feature.
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11) Do they limit the number of emails per period (ie like 500 per hour). This wont affect some but for those of us who have large memberships to send newsletters to this is a non starter.
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I think it sad on one hand..many hosts complain about users crashing/causing problems for other users on the node they are on..yet..this topic has never been covered to my knowledge.
I can fix that.
OK..the most important thing is to *NOT* try and install windows updates from Microsoft. I have heard of it crashing the entire node. Do not run Windows update either. These updates come from sw-soft and will be installed by your host. nothing for you to do here.
OK...here's the list so far of what else not to install:
1) Hard drive encryption software
2) True RRAS VPN access software
3) Antivirus software
4) Virtual NIC software
5) Virtual Drive software
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Aug 15, 2007
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So I'm considering paying a bunch of money up front to buy a new Dell 1950 PowerEdge server, and in doing so I need to find a company that can colo the new server. However I know a little about dedicated servers but nothing about colo or where to even start. I've found a few companies here in Lexington, KY as well as Louisville, KY and a few other companies in surrounding areas but I don't know the slightest thing I should be asking about. When searching for a dedicated machine it was easy - bandwidth and system specs.
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Nov 4, 2009
My friend asked me that, "Hey! How are you doing? I am thinking about buying hosting from this new-webhosting-company-to-me.com . What do you think?"
I replied him that,
"Well, I had a server with them.. Let me tell you something about them,"
"Value for money: 4/5 points" (their hardwares are worthy)
"Setup Time: 3/5 points" (they took 2 days to setup. But i read 24 hours setup time on their homepage)
"Friendly Support: 5/5" (those dudes were skill full and friendly when i asked for os reinstall and other support requests)
"Datacenter/Infrastructure: 4/5" ("good network and I got 2 hours downtime only once")
==================================
Well, I said above 4 things to consider, before buying from a host.
What would be your top 5 considerations about any host to recommend your friend?
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Jul 30, 2009
We are too small needswise for even a half rack. Even a 1/4 rack would be overkill but nontheless, options in the area are limited to even *owned-enclosed* 1/4 racks from the colo facility itself.
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My concern is the security of *our* -- the customer equipment. Read alot of horror stories and would hate to end up one day finding out that whatever provider we choose was behind on bills, etc and we have X days to grab equipment from the facility, etc.
I am looking to colo SAN equipment, which is almost a triple digit box.
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Jul 28, 2009
As per the last thread, I cleaned this up a little more, I welcome more comments as we make this the best it can be!
-------------------
Top Ten Things to Consider when choosing a Datacenter
Redundant Power
A minimum of N+1 power on critical systems (UPS and Generators) should be an absolute requirement for your business; however this doesn’t mean there aren’t points of failure. Not all power distribution is the same so demand a copy of your provider’s power map. 2N or greater systems is the only practical way to prevent failure. Definitions of redundant power can vary so demand to see a map that shows what it is truly redundant to. True B power should be redundant to the street.
Redundant Cooling
Redundant means more than just N+1 CRAH or CRAC units. If the facility has chilled water demand either a loop feed bi-directional system or a completely redundant pipe. This allows for maintenance on the pipe without taking the system down. Other considerations include redundant chillers, pumps, valves, controls, and electrical.
Network Carriers
At a minimum you should require a facility with multiple on site carriers. Competition drives pricing, therefore; by being in a carrier neutral facility with access to multiple providers, you increase your bottom line and decrease risk. Fiber should have diverse entrance paths to the building as well.
Location
The risk of system outage is significantly reduced by placing your servers in a datacenter that is located in a disaster free area. The threat of natural disaster such as tornadoes, hurricanes, earthquakes, and wildfires can be easily thwarted by choosing a datacenter that does not reside in a coastal or storm centered region. Also consider the cost and availability of power when selecting your location.
Security
It is important to demand accountability from your Datacenter Operator. While two-factor authentication is good, the most secure datacenters enforce three-factor authentication: something you have, something you are, and something you know. Man traps to avoid pass-back and tailgating at all points of ingress and egress should also be high on your list of requirements.
Support
Do not risk your business to an unmanned facility. Require a minimum of 2 remote hands engineers and ensure the datacenter has certified professionals on site at all times. Don’t be fooled by datacenters who hire “button pushers.” Remember that your infrastructure lies in their hands during critical moments.
Flexibility to meet your business needs
Don’t pay for a datacenter that is everything to everyone; in other words, avoid paying for services you don’t require. And do plan for growth, as your business grows, you want a datacenter that grows with you.
Vendors and Partners of the Datacenter
Often times the datacenter operator has relationships established with vendors. Leveraging these relationships can save you time and money compared to working with solution providers.
Service
Be sure to consider any other services the datacenter may offer you with regard to office space, engineering services, consulting services, customer accessibility, remote hands, etc.
Standards
The datacenter you choose should be SAS 70 Type II compliant. If your business deals with online payment transactions ensure that the datacenter meets the physical and environmental controls necessary for Payment Card Industry (PCI) Data Security Standards.
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How many of you have switched over from doing things yourself manually to using EasyApache to manage your PHP config?
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I have a shared hosting account on dreamhost
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I have shell and ftp access to /home/username/ where my websites are
(/home/username/domain.ltd)
I installed php 5.2.9 under /home/username/php5,
I also installed ffmpeg but I ran into troubles installing ffmpeg-php.
Now I would like to start over, I'm not very advanced in this and I probably messed some stuff up. It seemed like a good idea to ask for some general advice before going at it again.
First, I was wondering about the filesystem I needed to set up, like the bin, tmp, lib, ... directories. Which ones do I need and what should go in them.
And how exactly do I let the system know these folders are there and it should look there for some commands. When I used phpize, it used the default one instead of the one in my custom php folder. Is the export command all there is to it?
When I install PHP, where should I install it and do I need to point it to my directories (bin, lib, etc...) instead of the ones in the host's root.
I noticed when installing ffmpeg-php it still looked for the default ones at some points:
HTML Code:
"checking for PHP includes... -I/usr/local/include/php -I/usr/local/include/php/main -I/usr/local/include/php/TSRM -I/usr/local/include/php/Zend..."
I don't know if this is normal behaviour or not, I'm just basically writing everything I am unsure about.
I got my website to use the custom PHP by editting the htaccess file
Also,
what would be the best approach to remove the things I currently installed, I suppose remove the php5 directory is not enough.
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Mar 27, 2009
I've been working in this industry for 5 years now. Over the years, I've come to realize the little things that customers do that REALLY piss tech support off. This is a guide for customers for 10 things NOT do when contacting their host's technical support team.
This is a repost of what I already posted before the big catastrophe.
Please forgive the brutal honesty. It's for your own good.
1. One ticket per issue.
Emailing your issue to Support, Sales, Billing, Abuse, the owner, each individual tech, and the mayor of your town is not going to get your ticket answered any quicker. Additionally, opening 2, 3, 4, or 10 tickets isn't going to get things done any faster. Seriously - all it will do is irritate the support guy
2. Contact the proper department
If your account is suspended due to non-payment, or your account hasn't yet been setup, or you want to upgrade your account - please don't bother contacting support hoping it'll get done faster. All it will do is slow down their response time to customers that have actual support issues. Billing issues goto Billing. Sales issues goto Sales. Abuse issues goto abuse. Get the picture?
3. Contact support via ONE medium
If you put in a support ticket, don't get on live chat and call too. Trust me - you'll get the same answer on live chat and the phone as you will in the ticket . Same goes for requesting "updates" on your ticket - if your ticket is in queue, wait patiently for a response. If you don't get a timely response, contact the management to complain.
4. Everyone thinks their ticket is CRITICAL
Tech support reps realize that you think your issue is CRITICAL and must be dealt with IMMEDIATELY. But, guess what, so does everyone else that submitted their ticket before you. Your CRITICAL ticket will be answered in the order received after everyone else's CRITICAL ticket has been answered.
5. Do not try to "bump" your ticket
Making continuous replies to your ticket in an event to get a faster response won't work. In fact, in most common helpdesk applications, each reply made rotates the ticket to the bottom of the queue. So really, by bumping your ticket, you're just making yourself wait longer. Not getting service fast enough? Contact the manager of the company!
6. Include all relevant information, but only relevant information
Seriously - we don't care to hear your life story. Submit your ticket with your client ID, domain name, username, password, error messages, steps to reproduce, and other information directly pertinent to your issue. If your website is inaccessible, check http://www.downforeveryoneorjustme.com/ and include your local IP address (from www.whatismyip.com) and a traceroute. That will save you a reply.
7. Just because YOU can't see the website does NOT mean the server is down
So please - don't come shouting at us claiming we're fraudsters and have horrible uptime and demand a credit. Most of the time you will find there is either a firewall issue or a routing issue - or scheduled maintenance. Check http://www.downforeveryoneorjustme.com/ and your host's forums before screaming at them.
8. Avoid live chat & phone support
Unless you have a quick question, live chat and phone support are probably not going to be good avenues. Chances are, if your issue requires someone to login to the server to investigate, you're just going to be escalated to a support ticket. Instead of whining about how long the support ticket will take to get answered - just get it in queue. Figure if you spend 5-10 minutes on the phone only for them to tell you that you need to submit a ticket - that's 5-10 minutes that your ticket could have been looked into. Think about it. If you do call or chat - be brief - and keep in mind we have other customers to help.
9. We don't make the rules
If you don't like a company's policies or procedures, don't complain to your support tech about it. They don't make the rules, they just follow them. If you want a change, contact the management of the company.
10. Do NOT disrespect or mistreat support people
If you curse at us, disrespect us, or mistreat us in any way - you can almost be guaranteed that we won't be going out of our way to help you beyond the minimum. By polite, cordial, and courteous to your support tech and it will get you a LOT farther. We don't get paid enough to deal with people's abuse.
11 (Free bonus ). The amount of money you pay does not matter to us
Seriously - the fact that you pay us $9.95/month does not matter to us. We're going to provide you with the same support that we provide somebody that's paying $3.95/month or $99.95/month. Don't expect better treatment based on the amount of money you pay.
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Dec 22, 2008
I've been working in this industry for 5 years now. Over the years, I've come to realize the little things that customers do that REALLY piss tech support off. This is a guide for customers for 10 things NOT do when contacting their host's technical support team.
Please forgive the brutal honesty. It's for your own good.1. One ticket per issue.
Emailing your issue to Support, Sales, Billing, Abuse, the owner, each individual tech, and the mayor of your town is not going to get your ticket answered any quicker.
Additionally, opening 2, 3, 4, or 10 tickets isn't going to get things done any faster.
Seriously - all it will do is irritate the support guy 2. Contact the proper department
If your account is suspended due to non-payment, or your account hasn't yet been setup, or you want to upgrade your account - please don't bother contacting support hoping it'll get done faster. All it will do is slow down their response time to customers that have actual support issues. Billing issues goto Billing. Sales issues goto Sales. Abuse issues goto abuse. Get the picture?3. Contact support via ONE medium
If you put in a support ticket, don't get on live chat and call too. Trust me - you'll get the same answer on live chat and the phone as you will in the ticket . Same goes for requesting "updates" on your ticket - if your ticket is in queue, wait patiently for a response. If you don't get a timely response, contact the management to complain.4. Everyone thinks their ticket is CRITICAL
Tech support reps realize that you think your issue is CRITICAL and must be dealt with IMMEDIATELY. But, guess what, so does everyone else that submitted their ticket before you. Your CRITICAL ticket will be answered in the order received after everyone else's CRITICAL ticket has been answered.5. Do not try to "bump" your ticket
Making continuous replies to your ticket in an event to get a faster response won't work. In fact, in most common helpdesk applications, each reply made rotates the ticket to the bottom of the queue. So really, by bumping your ticket, you're just making yourself wait longer. Not getting service fast enough? Contact the manager of the company!6. Include all relevant information, but only relevant information
Seriously - we don't care to hear your life story. Submit your ticket with your client ID, domain name, username, password, error messages, steps to reproduce, and other information directly pertinent to your issue. If your website is inaccessible, check [url] and include your local IP address (from www.whatismyip.com) and a traceroute. That will save you a reply.7. Just because YOU can't see the website does NOT mean the server is down
So please - don't come shouting at us claiming we're fraudsters and have horrible uptime and demand a credit. Most of the time you will find there is either a firewall issue or a routing issue - or scheduled maintenance. Check [url]and your host's forums before screaming at them.8. Avoid live chat
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