Moving Away From HostICan Reseller To VPS
Aug 29, 2007
since February (this year) I was a happy reseller user of HostICan. When I moved with them they transfered all my accounts and had no problems for the months I stayed with them.
But all has to come to an end ... and I moved from their reseller because they closed it.
But, what better place to move from HostICan reseller than HostICan VPS?
About a week ago we agreed to be transfered to one of their VPS. Painless, free, fast (half our for 40 cpanel accounts) and had no problems at all. I just waited a week to make sure nothing bad happens so I can tell you about this.
Anything else? No downtime that I know about, fast services and fast support. I didn't had more than 3 support tickets in all these months
I must say these guys really took care of me all these months, especially Denis Motova.
Not a bad review like you would of thought ...
Very satisfied with them... one of the best hosts I've been with.
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Jan 29, 2008
The short version: Stay Away!
The long version:
When I first got the idea to start a forum, I heard about hostican. I got up a shared hosting plan ("Tera-Host") and the forum went smoothly. But in mid-January, barely two months after signing up (and one month after my 30-day money back guarantee ended), they pulled a dirty trick that me, and more than twenty others, didn't see coming.
I started getting a message at random times when browsing my forum. It was a "You are using way way waaaay too many resources" message, and it blocked me from viewing my site. Odd, I thought, since there were only 5 people on my forum at the time, and I've frequently had as many as seventeen online at once. I took a screenshot, thinking it was just a temporary server issue.
I got the same message four more times that day. I called support. They told me to check my cpu-log folder for anything out of the ordinary. I found nothing. Phoned them again, asking why 5 people online at once could possibly blow out my resources. Their answer, and future answers, proved both unhelpful and uninformed. They couldn't tell me how I was supposed to monitor my cpu use, nor why this problem started happening all of a sudden.
Then I found hostican's support forum, and it turned out I wasn't the only one who was having problems. There were fifteen different threads of customers trying to understand what was going on. I started browsing them, and learned a great deal of many things hostican didn't seem to think it was necessary for me to know.
First was their explanation: They had recently started using software that could monitor resource use better. That way, more people on the shared servers were being caught for their "unfair memory-hogging."
They also said all the people who were having problems with this issue had been using too many resources from the very beginning (but were NEVER told). So the quality of service I got during those first 30 days was not the same as it is now.
I had no idea hostican's shared server could not handel my forum during the first 30 days. I had signed up for two years of shared hosting with hostican, only to find that my site was incapable of being on their shared server after the money-back guarantee was gone. They were telling people to optimize, upgrade to VPS, or get out. Is this a nasty trick or what?
I was told that vbulletin used a lot of resources, and they suggested I switch to phpbb. I did, losing a lot of posts in the process. But even with all those posts gone, the new forum barely had 100 posts before I saw that same error screen of death. It looked like they couldn't handle anything but plain HTML pages!
If that doesn't sound absurd enough, you'll love hearing about some of hostican's claims and trends on their forum during the next week. Here's a nice long list:
- Several customers found that the resources error would appear immediately after executing a query that took longer than a few seconds. This is despite hostican's policy that we canot exceed our share of resources for more than 60 seconds (not 1 second).
- They also found some queries took as long as 13 seconds, even on very simple pages that usually took a fraction of a second to load. It looked as though these long queries were the result of overloaded servers, and that hostican was not only punishing CPU hogs, but innocent people whose sites were slowing down due to those hogs.
- hostican never announced their stricter CPU limits until people began to complain. Not on their forum, site, email, or anywhere. It just blew up in everyone's faces. They've also conveniently not answered posts saying how they should have.
- hosticananswers.com/questions/101/Server+resource+limits
Their policy on resources limits say:
The customer must not: Use 25% or more of system resources for longer then 60 seconds.
However, it never says what exactly 25% is. 25% of what? Of whatever's convenient for the company to say it is at the time? Two different customers on the forums got two different answers from support. Again, uninformed and unhelpful.
- Unless you happen to visit your site while an error is occurring, then you'll never know about it. No email, nothing.
- Among the software people said the servers can no longer handle are: wordpres blogs, phpbb and vbulletin forums, Joomla, and the ability to backup the files on their site. Surely any decent hosting company would give their customers enough resources to do a backup without crashing their site?
-Want more proof that hostican has issues? They want their CUSTOMERS' help in developing CPU monitoring software (this thread might be deleted soon):
forum.hostican.com/5126-post21.html
- They've since merged all those CPU-error/frustration threads into one, and then deleted it. However, it's been saved to another location before it was deleted! If you want 380 posts of evidence, look no further:
gayteenforum.org/stuff/HostICan/
Here are some other blog pages their customers directed me to, both of which posted about this mess:
vhxn.com/hostican-really-really-sucks/
scriptygoddess.com/archives/2008/01/18/hostican-also-known-as-hostisuck-hosticant-and-a-pleothra-of-other-nicknames/
I certainly wasn't going to stay with them after this. Forget VPS. I've since gotten a new domain and hosting from a different host (Hostgator), and was able to copy my forum thanks to a backup I did before this mess started. Lost a lot of posts and money, yes, but the nightmare is over. If this message will help offset the cash those cheaters gained from me, then you'll make this message worth it, and you'll save yourself in the process.
I have no idea if this was an experimental money-making tactic by hostican gone horribly wrong, or how many people were affected. It's possible it's only a few dozen. I don't know. But if it happened to 20+ people, it can happen to you.
In summary, don't go with hostican, and do not sign up for 2 years of hosting unless you're confident in your host.
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Mar 18, 2008
I've bought a VPS and have copied all of the clients data to the new server. I've setup my resolvers to point to the new nameserver IPs.
Now I need to edit the host.com host record IPs from my old ones to my new ones. (example domain) ns1.host.com and ns2.hosting.com
I've gone to fasthosts' control panel where I registered host.com and attempted to delete the old host records but this fails because other domains are pointing to the current records.
How can I update the host records for ns1 and ns2 with my new nameserver IPs?
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Sep 17, 2008
I bought a reseller account because i had a dozen or so sites and could save money etc taking charge of them. I bought a reseller account. After a while with my hosting company I am unhappy with the uptime so I have set up another reseller account with hostgator.
I now need to move all my sites over.
I understand what I need to do is;
(these are simple, non database, non wordpress sites btw)
Make a backup of site
Put backup of site on new reseller account
repoint dns for site on old reseller account to new reseller account
job done!
I have backed up my site and now want to upload it to my new location. I have setup the domain account in my reseller control panel.
My problem is how/where do i upload these files to? I think I need a direct IP address as if i ftp to ftp.sitename.com that onviously sends me to the reseller account i am trying to leave.
I know my reseller ip address, but how does that relate to the sites i am going to host...?
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Mar 27, 2007
how do you move a site from a reseller account to a VPS if I do not know the site password. I believe the user changed the Cpanel password.
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Jul 16, 2009
We currently use a hosting company in the UK to host about 13 of our clients websites. The domains have been registered with many different companies to complicate things even more!
We do not host their email. The clients look after their email themselves but obviously use the same domain as the website in their email addresses.
We would now like to move these websites to a new hosting company which I have already set up. I've uploaded all the files and databases so all that's in place and seems to be working well.
Now the complicated part (for me anyway)!
I'm not sure what I need to do in order to change where the site is hosted from and NOT change anything about the clients email settings. I believe I do not need to change the DNS settings as this may disrupt the email settings which I don't want. Do I need to change only the IP address to the new server?
My new hosting plan is on a Virtual dedicated server if that's important.
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May 13, 2007
Just wondering the many different types of ways to do this..
I been trying to do it via cPanel, but it seems my Reseller for my old site, has disallowed ssh for me.
Just wondering ,if its possible to do with ssh, or any other way!
thanks so much
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Jan 6, 2009
I want take vps from Hostican.com and I want know reviews.
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Aug 4, 2008
My year with Hostican was up last night at midnight. I had worked double shifts at the day job all weekend, and was waiting to back up my database and move the site to a new host when I got home from work Sunday night. Hostican sent me an invoice last week saying payment for another year was due on the 7th. I got home last night, read my email, and they had charged my credit card for $95 and change on Saturday, without my consent.
I sent them a rather pissed off, but not over the line, email telling them they needed to fix that immediately. They did, in fact I was surprised that in only 10 minutes the money was back on my card. However, they also took down my site and all my access to anything connected with the account. They failed to respond to repeated emails regarding this, despite the fact that they had been so quick to refund my money.
I am now on my new host, trying to get my site back together from a 3 month old backup. Thanks a lot Hostican, you can kiss my @$$.
To anyone considering Hostican:
1. It's impossible to speak to a human being there if you have a problem
2. Their network is frequently very slow
3. I have gotten excessive usage shutdowns on occasions when I had less than 25 people on the site at the time.
4. They will charge your credit card without your consent
5. Good luck getting anything off your site with them if you piss them off, because they will remove your access and ignore your emails
I hate these dirtbags, and I normally am pretty polite and level headed about things. I will be spending all day, a day I could have enjoyed playing with my three year old son who hasn't seen me since Thursday, getting my site back the way it should be. I shouldn't have had to go through this.
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Oct 8, 2007
I've been doing major research in the past week (the quest to find the perfect host!), and while I have read positive & negative reviews of every host.. this one has jumped out at me.
They wouldn't be classified as budget, but I'm ok with that - I need potential growth, and have enough accounts to justify $45/mo for VPS. Having watched this Lunarpages issue grow, during a live chat, I asked for a sample of their error page. Received a link immediately. Professional looking page, even though it would be replaced
Edit: they also offer a "SwitchNow" feature
I wanted to open a thread to find out more info, any input welcome. Of all the companies reviewed, it stands out as professional, geared towards businesses (rather than budget/free hosts), and it's the last one on my short list!
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Dec 10, 2008
who is better for vps
hostican.com
or
inmotion.net(inmotionhosting.com)
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May 11, 2008
Has anyone tested vps plans of hostican.com?
Any personal review or experience with them?
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Feb 12, 2008
Is hostican any good? Any reviews? Is it true that sites hosted in hostican does not appear on google because they host adult sites?
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Jul 25, 2007
Anyone have a review for Hostican's VPS'?
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Jun 13, 2007
Does anyone have any up-to-date experiences with Hostican? I feel that even though they're obviously overselling their bandwidth, their features and hardware specs for the VPS packages compensate for this.
I've read the forums, and it seems Gene Steinberg (who promotes Hostican frequently) has good ties with Hostican-- Not that there isn't anything wrong with that, but I prefer non-biased opinions.
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Mar 30, 2009
I just want to complain about HostICan.
I am a affiliate partner of HostICan.
From Jan.2009, they give me the wrong report about the sales on my file, the sales and commissions were alway be zero.....
I am a web designer, so I am very sure that my clients they signed up to HostICan from my site.
When they signed up to HostICan, I was by their side.
But there was still no sales and commissions showing on my file.
I have sent the tickets to them 5 times from Feb.2009, but they didn't reply me any.
I ask them at the live chat, the person at live chat always told me that I have to create a ticket to their affiliate department.
HostICan....well...I think maybe he/she is cheater, or they have some problems with their financial affairs?
I live in Asia, I have no idea about this! I think I have nothing can do!
Or how should I do?
My english is not good enough, thanks for your attention.
If there are personnel of HostICan this forum,
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Aug 2, 2008
We have about 3 resellers on one server and all of a sudden, when I log in to whm and click "Show Reseller Accounts", all accounts show under root.. What's even strager, is that under package colum, it says "undefined"
However, when I click "list accounts", all accounts show and they are properly setup up with the correct package and owner (not all root.. They also show to which reseller they belong).
how to fix the problem when I click "Show Reseller Accounts"?
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Jul 11, 2008
I've been on shared hosting for nigh on 3 years now. My site suddenly started growing rapidly recently and my shared host now has requested that I move onto a VPS or Dedicated as soon as possible (I would stay with them, but they don't have VPS options sadly)
My site is an image host, a dynamic image host too.
About 80% of my visits are from the US so I have decided, even though I am UK, that I need a US VPS.
I need it to be cheap, like $30 (To start with, while I gain funds) and generally reliable.
Would anyone know where such VPSs are? I would like 300MB or more RAM and about 5-10GB of disk space. My main issue right now is quality of customer service, I don't want to end up with a company that either has poor customer service or puts extreme restrictions on activity.
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May 14, 2007
I have two reseller accounts at the moment, where all my domains are spread out at the moment. And I have just purchased a VPS from SolarVPS, and I'm awaiting the account details. Is there a way that I can transfer the sites across easily, such as creating a full backup and then restoring on the new VPS, or would I have do it individually for each website?
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Feb 6, 2007
It's now coming to the point where I really want to consolidate all of our kit (mainly in the UK) and move to our own AS number, now I already know what routing equipment we're going to use and that is appropriate for the amount of traffic we need to carry, but what I'm stuck with now is which transit providers to use. I don't mind spending a reasonable amount on transit, but not stupid amounts. It also doesn't matter where I can pick these up as the plan we have includes our own links between buildings.
First of all let me say this is going to be a very slow process, so please do not PM me with your offers for transit, I'm not interested.
The plans are to peer at a couple of exchanges, most likely LINX and Xchangepoint, and to pick up around 3/4 transit providers. Because most UK traffic goes via peers, what I'm really looking for are the bigger providers to improve transatlantic routes rather than smaller providers which just make the hop count longer, my shortlist is currently:
Level3
Telia
T-Systems
PCCW
C&W
Interoute
GBLX
Viatel
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Jun 13, 2007
recently moved from webhosting to VPS less than a month ago.
I got my VPS set up quite easily, however I have been experiencing a lot of downtime.
I have experienced around 60 hours of downtime in the last month itself, and i am quite pissed cause the provider claims 99.9% uptime guarantee.
I want to try out another provider but would not want to get burnt again…
Could you guys recommend any good VPS providers to me?
I would need 512 Ram / 2 IP’s >10GB Disk space and about 250-300GB bandwidth.
But one unique requirement that I have is that I need to run a few irc clients( not ircD servers, eggdrop type bots ) for my services.
Other than that the VPS would be used for a heavy duty forum and high hit website. With several other low hit websites as well.
Services wise I mainly need apache/php and mysql (heavy usage)
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May 25, 2007
Anyone have thoughts about moving from APF to CSF? We are running a cPanel server and have heard lots of good things about CSF.
Anyone have details for a non-technical person?
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Mar 6, 2007
I'm moving from a VPS to a dedicated server and most of the files/databases have been transferred.
I have a folder (with files) in the /usr/local/ folder of the VPS (chatroom software), is there anyway I can transfer them to the dedicated server in its /usr/local folder through SSH/Telenet?
I have used it before to move my MYSQL database but I was following step-by-step instructions from Vbulletin, I guess this will be different compared to transferring a database backup.
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Nov 24, 2008
MOVING from LIQUIDWEB to ... ?
I want to move from liquid web, but i don't know where to go.
the reason is, i need more bandwith (about 1000GB) and they said, the limit in a VPS is 700GB, to get more i should go to a dedicated.
my budget doesn't allow me to go to a dedicated.
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May 10, 2005
i am moving from godaddy.com.
i am facing a lot of technical errors hosting asp.net pages.
it does not support emailing it gives out errors.
it does not support file handling and directory creation
can anyone tell me a good hosting company.
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Oct 11, 2009
I am presently running a website at ICDSoft on a shared hosting account.
Here are the specs on the server where my site is hosted
Server has
Quote:
2 Quad-core Xeon processors
8 GB RAM
multi-terabyte RAID 6 disk array.
Now, I would like to know, if I move to VPS, which VPS plan would be the best.
How much should my minimum VPS ram be?
Are there any speed tests you would like me to run on my present server?
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Jun 11, 2009
I just had a thought. If I am moving from one host to the other, the old host would still have my files. Whats stopping them from just using the files to copy my site. Basically is there an easy way to delete my files from my old host?
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Aug 5, 2009
i've moved servers (joomla site).
only problem is that I'm on limited bandwidth internet, and i still have some really large files on the old server. can i transfer them to the new server without re-uploading them?
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May 16, 2009
I have had my social networking site in development for a few months now, and have been using IX web hosting. Slow response times were one thing--I can handle that for now. But, especially now, emails generated by my application and sent to Yahoo are delayed by several days--apparently Yahoo is restricting the number of messages from IX servers?
My app only generates a dozen or so emails.
So ...
1) Is there a workaround with IX?
2) If I switch, should get a dedicated server? Or maybe use the cloud? I have been looking at rackspace, although I haven't received a call-back from their sales team in four days (sic)
3) Other options?
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Apr 21, 2008
I'm moving away from Mosso after their service is kinda shaky and expensive. For now, my websites don't need scalability.
I looked at WiredTree but they seem to have problems (as posted here) but they do seem like the best of the bunch.
What I'm looking for is managed VPS with spam protection, great uptime, and fully managed (updating software, helping out with DNS changes, etc.)
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Jan 17, 2008
I'm trying to move data from my old server to new server, using WHM, now thing is while moving it just uses all IP on the system and when there are 0 IP's free, it says copying failed, How to make all accounts goon just 1 IP?
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