Kudos To HostSimplex
Sep 10, 2008
I ended up canceling my hosting request, which sounds odd, I know, that I'm congratulating HostSimplex, but let me explain.
First, cheap hosting. Good night this is cheap. I thought 1and1 was cheap, but these guys are cheaper!
Second, they require good info...and they verify. Before the domain I requested would be registered, I was sent an e-mail and called, requesting a time when they could call me (not the other way around) to verify my identity. Wowza! I've registered domains in the past, and have never received anything more than a Welcome e-mail. THIS is security!
If it wasn't for the cheaper hosting I was receiving from a friend (free...can't beat that...without all the ads!)
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Feb 27, 2007
Just wanted to put a good word in for Clark over at RackMountMicro. I was relayed this by my associate, Evan:
Clark went above and beyond the call of duty last Friday to ensure one of our customers was setup so that we could preserve a good relationship with him. One of our >$5000 server orders was delayed due to many acts of god, Fedex, blizzards, etc. Our client's new server order was delayed for over a week and he was not very happy! I expressed my concerns to Clark. On Friday morning, we decided that the best way to eliminate any possible problems would be to have Clark personally fly out to Peer 1 in Los Angeles (from Chicago), server in-hand, to install as soon as he got there. The SAME DAY, Clark dropped everything, PAID FOR HALF THE TICKET, took a flight to LA, rented a car, drove to Peer 1, racked my server, and installed the OS over the phone with me! He then got lost driving back to the airport, but managed to just barely catch the return trip back to Chicago. He had left at 5pm CST and arrived back home at 6am CST!
If customer service and attention to detail is important, be sure to check out RackMountMicro for your server orders! I cannot recommend RackMountMicro enough. Don't expect Clark to automatically go flying around the world for you. As far as I know, this was a one-and-only thing he did for us, but he deserves a pat on the back, or a few referrals from us in the least!
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Sep 7, 2008
Stay away from Hostsimplex.com. I signed up for the $10 a year special and without checking into the company and I went ahead and registered on August 16, 2008. A couple weeks went by and I wanted to change some information and domain on my website and they wouldn’t let me delete that account and reopen. The reason was is I wanted to reset the stats and other information so they wouldn’t show up on my domain.
Anyway, the support is horrible. All they want to do is make excuses. The website clearly says that if you are unhappy with our service within 30 days you can get a refund. No questions asked. I have been in email for almost a week regarding this issue.
I sent a Billing ticket on September 3, 2008 and to this day… No reply. I called the 866 number… No reply… I try to use the support chat on the website… No Reply! Used the Support Ticket and they won’t help. I used the member forum… It ended up in war with other users. I finally go a hold of someone yesterday and they couldn’t help me because he was a support team member and I needed to talk to billing.
I asked for the Owner and this person told me he was off until Tuesday. I know it is just $10 but I feel like they are falsely advertising the 30 day money back guarantee.
In each of these tickets that I sent I asked to have my account deleted and canceled.
They still haven’t honored my request for that. I also demanded a refund of my $10 and still haven’t responded.
I tried to catch the website and now it is down. It has been in this state since 0200 EST.
Stay away from HostSimplex.com…
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Sep 2, 2008
I was going to wait a few more months before writing a review but These guys deserve this and its more of a thank you too them.
Any way a month ago I came across hostsimplex from some ones siggy and so I clicked on it opened live support after looking around a bit and the person I got on live support was supper nice and answered all my questions very politely and professionally not to mention she was very friendly.
Any way because of how good that convo went I sent a Pm to the host simplex account on here and said They had really nice staff. I even told him I might use his hosting for a new site I was about to open.
Any way after a little while and playing with the demo of directadmin I thought well you know what I am just going to set up an account to see more of this direct admin.
So I signed up, I did have an issue with the billing. was told they are switching which billing software they were using. It was not a huge issue, actually I was not charged at all. But I opened live support and got that fixed and they were still very nice, friendly and professional at that time too.
After that was all fixed I set up my new site on my account with them. which is [url].
One issue you may have seen a post about that I had with them was I got blocked do to my ftp program. I do not blame hostsimplex for this issue one bit as it also happened on liquid webs. This did happen twice on host simplex but thats nothing compared to it happening every day for over a week on liquid webs. The issue was caused by me upgrading from KDE 3 to KDE 4.1 which has a new konqueror and it seems to have issues on the ftp side of it.
Any way hostsimplex was still very friendly and professional with this issues even though the first tiem it happened they were really busy and I was not able to get a hold of support for around 3 hours but they apologized and said they are going to higher more people to keep that from happeneing again. The second time this block happened I got some one with in 5 minutes or so of calling them and fixed very quickly.
Any way do to how great support has been and do to my site in my siggy which was hosted at liquid webs went down some time yesterday. I asked if they would move it to thier server and they did and did a very good job about it too.
a small rating thing
Support 5 out of 5 stars
uptime 5 out of 5 stars (Have not seen it down yet but I am not monitoring it 24/7)
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