JustEdge/Rackvibe

Sep 8, 2009

I've had a server for over a year now, performance used to be great and support was close to instant.

They don't offer any kind of control panel or bandwidth graphs/usage, but this wasn't much of a problem since there were no issues.

Suddenly, everything went horrible within an instant.

1st of September:
My server's networking kept going down for 15 minutes every few hours (84% packetloss), a traceroute showed it was a problem at their router.

I filed a ticket and got a reply saying 'I'll have someone look into this now.'

3rd of September:
I got no reply besides that one, so I filed another ticket.

5th of September:
2 days later they replied with 'I will check on this momentarily.'

7th of September:
Again no reply besides that one, and today another one: 'I will follow up with an engineer later today for you.'

After a few hours: 'Can i reboot your server?' (I replied instantly giving them approval).

Again after a few hours: 'OK, I will be working tonight to keep an eye on your server throughout and so I can pinpoint something right as it happens.'

Exactly 2 hours after that last reply, I replied 'It's down right now'.

And now, 5 hours after that I still haven't received a response

But there is more...

All they did in those 7 days was:

Code:
fsck -y
umount -a
shutdown -r now
umount -a
fsck -y
mount -a
mount
mount -o,remount rw
mount -o remount,re
mount -o remount,rw
mount -o remount,rw /
mount
cd /scripts
cd /
ls
cd
ls
w
who
exit

Their site mentions 'Our support department is opened 24/7 by ticket system or phone.'.
While I'm typing this, I'm still on hold after 40 minutes of waiting with a massive phone bill as a result.

I am desparate..

I have little options, an IP change will upset even more customers (I already lost several due to this downtime) and their support is simply impossible to contact.
Several of there engineers have an account here at webhostingtalk which show they are online every single day, so my ticket is simply being ignored.
Their BBBOnline program has expired too:

Code:
# Non-payment of the annual BBBOnLine license fee or BBB Accreditation dues;

# Failure by the business to maintain its BBB Accreditation, or abide by the program standards or dispute resolution requirements of the BBBOnLine program

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Anyone Have Server At Justedge

Apr 7, 2008

I'm about to pull the trigger on the justedge.net $70/mo 1U single server package. It's on a 100mbit shared with 2.5TB transfer included. It's the seacaucus, nj facility.

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Sharktech.net - Rackvibe.com And Illegal Identity Theft Hosting

Jul 1, 2008

i'v sent to sharktech.net - rackvibe.com / an emails since a week about an illegal hosting on thier ircd services, but can i know why the identity theft irc servers is still running?

i have sent to both abuse emails to:
abuse@rackvibe.com
abuse@sharktech.net,

from a differnt email addresses with a hope to see a responce, but they never did.

i wounder how the both companies feel when people credit cards and thier bank accounts are being sold and traded under thier service.

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Sharktech.net - Rackvibe.com And Illegal Identity Theft Hosting!

Jul 1, 2008

i'v sent to sharktech.net - rackvibe.com / an emails since a week about an illegal hosting on thier ircd services, but can i know why the identity theft irc servers is still running?

i have sent to both abuse emails to:
abuse@rackvibe.com
abuse@sharktech.net,

from a differnt email addresses with a hope to see a responce, but they never did.

i wounder how the both companies feel when people credit cards and thier bank accounts are being sold and traded under thier service.

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Sentris/JustEdge - 7/5 Month Reviews

Nov 14, 2008

Sentris/JustEdge - 7/5 Month Reviews - Great time with them so far!

About half a year ago, I got my first server with Sentris.com, after hearing some scetchy reviews I was worried about going with them - but I thought I would give them a try.

7 months later and now having a few servers with them they have provided a fantastic server to me to run ClanDrive.com's shared/other services off.

They have always been quick to fix any problems on their side of things which I could not handle, they provide an excellent bang-for-a-buck.

When I first signed up on my first server with them, just a few problems but they were resolved quickly. The server was in stock so I did not experience their fantastic setup times (usually within the same day), so the next day I had the server setup for me and an appology for the wait. There was also a cPanel licensing problem but they also sorted that for me in the same day.

Other than that, it has been a grand experience, they have provided an excellent service on my servers and support, now getting 30 minute replies from them which I consider good compared to old experiences.

They've forwarded any tos violations or phishing reports to me of any of my clients, allowing me to deal with it myself, understanding that I am running a webhosting company.
They've given me a good basis for ClanDrive, proud for them to be my provider.

-----

Justedge, another fantastic service providing some high quality bandwidth for me, some higher bandwidth usage plans for me.

I use Justedge for higher-spec plans and some VPS accounts.

Just one problem, on setup time, was due to a fault motherboard causing some serious errors but they replaced it within a day, also saving my data + configuration too, so no need to start over.

They've responded to my support queries slower than Sentris but its acceptable, they provide a good service for their money, always helpful and help me resolve my problems.

Have helped with sorting out e-mailing problems and have been helpful on spam issues.

-----

I'd recommend companies to anyone who is wanting a good service, with good uptime, hardware and staff. They've provided a great experience to me with multiple servers each.

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Justedge.net, VERY Long Response Times On Reboots

Apr 4, 2009

I have had a node with Justedge since July last year, they seem great for the most part, until things go wrong and you need their help.

Here are their responses to reboot tickets which I have sent in, all critical, all with things like "Reboot Needed" "Server reboot" "Server down" as the headers, all with either "Emergency" or "Critical" as the priority.

Here are the response times, when I sent in the ticket and got the first reply. I thought it might of been an isolated incident at first that they took a while to respond to an urgent ticket like this but it has seemed to not be the case.

Ticket submitted -24 Jul 2008 06:40 AM
Response - 24 Jul 2008 09:12 AM (Took 2hrs 31 minutes for a response)

Ticket submitted - 09 Jan 2009 02:46 AM
Response - 09 Jan 2009 10:50 AM (Took 8hrs 4 minutes for a response)

Ticket submitted - 10 Jan 2009 04:13 PM
Response - 10 Jan 2009 04:18 PM (Score, actually a quick one)

Ticket submitted - 10 Jan 2009 04:43 AM
Response - 10 Jan 2009 09:03 AM (Took 4 hrs 20 minutes for a response)

Ticket submitted - 03 Apr 2009 07:04 PM
Response - 04 Apr 2009 11:06 AM (Took 16 hrs 2 minutes for a response, luckily the server started working again in this time, aparently there were small power issues with something, although no detailed reason actually given)

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