JustEdge/Rackvibe

I've had a server for over a year now, performance used to be great and support was close to instant.

They don't offer any kind of control panel or bandwidth graphs/usage, but this wasn't much of a problem since there were no issues.

Suddenly, everything went horrible within an instant.

1st of September:
My server's networking kept going down for 15 minutes every few hours (84% packetloss), a traceroute showed it was a problem at their router.

I filed a ticket and got a reply saying 'I'll have someone look into this now.'

3rd of September:
I got no reply besides that one, so I filed another ticket.

5th of September:
2 days later they replied with 'I will check on this momentarily.'

7th of September:
Again no reply besides that one, and today another one: 'I will follow up with an engineer later today for you.'

After a few hours: 'Can i reboot your server?' (I replied instantly giving them approval).

Again after a few hours: 'OK, I will be working tonight to keep an eye on your server throughout and so I can pinpoint something right as it happens.'

Exactly 2 hours after that last reply, I replied 'It's down right now'.

And now, 5 hours after that I still haven't received a response

But there is more...

All they did in those 7 days was:

Code:
fsck -y
umount -a
shutdown -r now
umount -a
fsck -y
mount -a
mount
mount -o,remount rw
mount -o remount,re
mount -o remount,rw
mount -o remount,rw /
mount
cd /scripts
cd /
ls
cd
ls
w
who
exit

Their site mentions 'Our support department is opened 24/7 by ticket system or phone.'.
While I'm typing this, I'm still on hold after 40 minutes of waiting with a massive phone bill as a result.

I am desparate..

I have little options, an IP change will upset even more customers (I already lost several due to this downtime) and their support is simply impossible to contact.
Several of there engineers have an account here at webhostingtalk which show they are online every single day, so my ticket is simply being ignored.
Their BBBOnline program has expired too:

Code:
# Non-payment of the annual BBBOnLine license fee or BBB Accreditation dues;

# Failure by the business to maintain its BBB Accreditation, or abide by the program standards or dispute resolution requirements of the BBBOnLine program