Jaguar PC

I have signed up for the Discovery plan ($19.97) plan from Jaguar PC on 29th of last month. Before signing up, I was told that a normal support ticket response/resolution time is 15 minutes. I was promised that support staff is available 24x7 for assistance. I had signed up using the biggerboxes08 coupon code, and opted for a $10 RAM upgrade too.

After signing up, my VPS was setup in 11 hours which was within their promised 12 hours setup time. When I checked my control panel , I found plesk was not installed (which was included in the offer). I asked for support and about 3 hours later, I was told that since my vps was built without a control panel, it has to be rebuilt. It took another 11 hours to setup the VPS.

Migration of my site over to my site took several hours (partly my fault).

Today I checked my plesk to see it full of errors.

Average ticket response time is 1-2 hour(Ofcourse, not all of them took that time. There were a few that were answered within 30 minutes). Average ticket resolution time is 2-12 hours.

My site is still not online . Now I can't use php_value or php_flag parameters in my htaccess.