Intermedia Hosted Sharepoint Connectivity

Feb 28, 2008

Is anyone having a problem with Intermedia's Hosted Sharepoint (WSS 3.0) Service? For the past couple days I've had sporadic service. Finally today, None of my pc's can get to my hosted sharepoint site. I even tried my site from 3 other locations, all with different ISP's, networks, and even geographic locations. (2 Corporate spots in OKC, Tulsa, Dallas).

Anyways their tech support says they can log in fine, and it's just a problem with my ISP. (I tried to emphasis the fact that it's 4 different ISP's all having the same issue).

Ping's good, I even get an authentication window. Just when I put in credentials I get The connection was interrupted.

Anyways phone support could only offer to open a ticket for me. Can anyone else using Intermedia Hosted Sharepoint let me know if they too are having problems? I realize Hosted Email is probably working fine.

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5/24 IT REP worked on the phone for over 7 hours yesterday. The Microsoft Tech and IT REP agreed to continue this morning. I know as of last night the remote portion of the Companyweb and the internal site were functioning. However, they are continuing to work to retrieve the existing data.

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We will discuss what caused the problem and future prevention after all is resolved.
Our response:
5/25 I am inquiring as to the progress toward restoration of the company web. As you are already aware, the data contained in the company web is crucial to the day to day operation of our business. We are not able to access any of our scheduling information for installations, production or customer service issues. While we have been able to track most of these items thus far, the amount of information available for scheduling next week is quite limited.

It would be helpful to have some indication of when we expect to be restored as well as an estimate of the percentage of data which may be lost, so that we can begin to formulate our response to the situation.

I am certain that you and IT REP understand just how serious the consequences of this situation can become, and assume that you will be capable of providing us with periodic updates as to your progress.

I would also be interested to find out if there are plans to work this out over the weekend or if it has been decided to place this on the back burner and resume restoration of our vital data on tuesday. IT Reply:
5/25 At this point, this is a Microsoft issue that they are working on to resolve – I’m only facilitating their ability to access the server and work. I am doubtful that they work on the weekend, but I will find out. IT REP and I have spent roughly 25 hours in the last 2.5 days working on this, myself until almost midnight last night, so he and I are putting forth every conceivable effort to resolve this. In the mean time, I have turned off the automatic updates (which are enabled by default) to prevent this type of thing from happening again. Keep in mind that if there were 2 hard drives being used in a rotation as IT REP suggested, we’d have backups from before the failed patch to revert to.

As soon as I have any indication of a target time for resolution, I will not hesitate to let you know.Our next question:
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