Hostgator Password Hacked By Evilzone Dot Org
One my client is hacked twice by Evilzone dot org and i am wondering can be issues i checked sql quries and all but it seems that they always get a hand on main cpanel account password for all sites.
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Sometime ago I was openly discussing which hosting company would be great to start a reseller account with, now, I was seriously thinking about going with Hostgator based on user reviews, but then went with my gut and signed up with MediaTemple to test them out. However, based on reviews I've read around the web, I couldn't discount Hostgator, so... whenever a client asked which hosting company they should use, I told them that we use Mediatemple, but they could take a look at Hostgator if they feel MT is too pricey. Big. Effin. Mistake. It all started out smoothly. Clients paid. Got the passes. Setup emails, FTP's, etc. Done. 3 Months down, nearing the end of the projects, suddenly everything went tits up. We couldn't log in, couldn't access the ftp, nothing. We emailed them, they sent us passwords to login (which did not work), and even suggested that we pay again to help reset their system (client paid again, still didn't work). Now, get this: After emails from one of clients, they (HG) said that it may have to do with the fact that he was based in Asia (Hong Kong), which was causing problems with the system, including payments, and because the domain had a .asia extension. HUH?!?! Say what?! Our client couldn't be bothered, so he signed up with somebody else, and luckily enough, because his domain was with Namecheap, we were able to easily remedy the problem. Last I heard, he said he was going to try to get a refund from HG, but he wasn't holding out much hope. That wasn't the end of it though. One of our clients, this one a personal friend of mine, whom I also gave the same advice (HG or MT), went with HG - and guess what? The exact same thing happened! HG was, this time, saying something about problems to their password systems, and so they gave us links to reset the systems and re-enter our passwords. My friend tried, and still nothing. HG can't claim any .asia excuse on this one, because the domain is a .com, or credit card issues - as my friend paid in full for the entire year (and the CC is a US-issued one too). Eventually, we just gave up, and I've offered to let my friend sit his site on my MT server for the meantime. Shady. Real Shady. Anyhow, if any of you are thinking of hooking up with HG, especially if you're from outside the US, be wary. Now, regarding Mediatemple? For all their bad press, their customer service (and their control panel setup) is spotless. I've had a few instances of downtime, but nothing insane. I think I'll be sticking with them until the need arises for an upgrade to AWS or Mosso.
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HostGator - Not All So Rosey
Ive had a reseller account with HostGator for just over a year and I pay my $25 every month at the right time. Ive never been late. I have the "Aluminum" reseller account - Everything unlimited including mysql databases.. The service until this week was insane - their the best. But then Tuesday and Wednesday my site was down in particular my forums After a ticket to the support department they fixed it (3 hours) and said all was working fine. I was happy.. The next morning I get an email from them saying - My site has grown to large for my reseller account (5Gbs/50Gbs) and that its causing abuse on their server! The joke is my site is tiny compared to what some of you have 600 Visitors a day +- 30 ppl on the forums at all time 11 gbs bandwith They said the forum is "crunching" their CPU... So without warning they moved my site to a dedicated server and said: Your site zoopedup.com has been determined to be causing high loads on the server and the cause of recent downtime. It is not suitable for a shared hosting environment and will need a dedicated or semi dedicated hosting solution. We sell semi dedicated servers for a month which come with 500 gigs bandwidth and 25 gigs disk space. Instead of just suspending your site we have moved it to a dedicated server giving you one week to decide what you want to do. You can move it to a new host or put it on a semi dedicated / dedicated server with us. It is your decision to make but we will not be able to host it in a shared environment any longer and at the end of the one-week it will be terminated off the dedicated server. WHAT!! I have already paid for the month of April for the hosting. But they will just terminate my site in one week? Also if 30 concurrent mysql db connections makes their server lag - how would I use my "unlimited" mysql dbs they promise in my reseller acc's info.. ? Is it just me or am I being treated unfairly...? Now today my site is slow, lags and times out etc.. im loosing visitors.. my banner manager is broken because of their unwarned server move - I have advertisers breathing down my neck asking why their ads arent online.. etc Im looking for a hosting package (no reseller) that can host my site and watch it grow with NO problems - Has 2b Linux.. I got about 20-25$ to spend per month any ideas/feedback I dont understand how my site can be to big for a reseller acc...
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HostGator DOES NOT Oversell
I know someone who owns a HUGE Invision Power Board forum. He is only on a shared hosting package with HostGator. He has about 3000 guests on his forums all the time. HostGator definately DOES NOT oversell... (Whois lookup gamingforums.ca if you don't believe me).
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Problem With Hostgator
Salutations from sunny Athens. Ok, here goes. I have a problem with my forum, It just got temporarily suspended due to high server loads. I just cannot understand why the loads are so high, can someone have a look at the log and help me plz?... The site is anime.gr. Its a internet forum, based on vBulletin. They have sent me, OUT OF THE BLUE AND AFTER THEY CLOSED ME DOWN, a notice with that log, telling me I had the option of either upgrading to one of their dedicated servers or moving to another host. Nothing more, no warning, no time for me to asses what caused the server load spike, nothing. I cannot even have access to Cpanel so that I can take a backup for the site. I am losing money every minute from this, I am pissed, and I am trying to find out what happened. I will certainly change hosts (and probably move to a VPS service).
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HostGator NIGHTMARE
So I finally have a site that is getting a lot of traffic. Yeah for me. That is when the problems start. 05/29/06 - I get a call from HostGator stating that my site keeps crashing their server and that I need to move to a semi-dedicated. I had a choice of upgrading or they were going to move my site to a 7-day temp server. That is totally fine with me so I say okay and upgrade. 05/29/06 - I receive a welcome email for my new semi-dedicated server and I think all is good. Next, I receive an email stating that they needed my account login and pass so they can transfer the files. I respond with the login details. So I assume that the transfer has been made and everything is okay. 05/30/06 - Everything is cool. Site is running smooth. 05/31/06 - My site gets suspended at around 1pm. No warning we are going to take your site down, no 7-day move to a temp server (like they said they would), just a big SITE SUSPENDED page. I call wondering what the heck happened. Call 1 - HG: It appears that you have two accounts and the site that was using the most cpu power is on the "Baby" plan. Me: Huh? I thought that was transferred over to the semi-dedicated. HG: No transfer ever took place. I am then told that I have to fill out a bunch of forms in order to have the transfer happen. Fine, so I do that. Call 2 - No response received from the transfer form submission so I call to see what is up. I am then told that a transfer DID take place. Then why is my site not up? Please allow 1 hour for updating is their response. Fine. Call 3 - (one hour later) ME: Why is my site not up? HG: The site needs to be transferred. ME: HUH?!?! (I am furious at this point, but I keep my cool.) Okay so WHEN will it be transferred?? HG: I will have it done IN ONE HOUR the manager said! Call 4 - (several hours later(I had college)) ME: Why is my site not up? HG: The transfer is taking longer than expected (only a 3 gig site) so it will be, yes, ANOTHER HOUR!!! I am pulling my hair out by now. Call 5 - (one more hour) Me: Why is my site not up? HG: We needed to change the dns settings (I think this is what he said). Me: Okay how long will that take... you guessed it ONE HOUR!!!!!! OMG. Call 6 - It has only been 30 min. so we will see if this really takes an hour or not. I am sure I will be calling them though. Here is where I may have caused an issue: In the initial email asking for my account login details I responded with the login details AND I also asked (in the same email) to see a CPU usage log. They treated this as a support issue so the login details for the transfer never made it to the transfer department!? Their response to this was that they thought I wasn't sure if I was going to go with a semi-dedicated plan... well I ALREADY PAID FOR IT. So why would I not be sure if I wanted to upgrade when I already paid for it?? Only they know. All in all, my site has been down almost all day and I have lost a lot of money and visitors too I am sure. I used to think that HostGator was awesome, but after all of this I am starting to think less. I am still going to give them the benefit of a doubt and stay with them, but if you ever need to go from a Baby account to a Semi-Dedicated be sure to STAY ON THEM AND MAKE SURE IT GETS DONE! After reading NUMEROUS fantastic reviews I know this is not the norm of HostGator, but it happened to me! My head hurts now. Sorry I just had to vent somewhere as this has really upset me.
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HostGator Or HostRocket?
Was actually wondering what you guys recommend as far HostGator Reselling opportunity vs HostRocket re-selling opportunity. I came prepared for this questions, so here are my goals: Goals: Long Term - I've biz established already and would like to add hosting as unlimited bonuses and even start a hosting business slowly as my own forums start to pick intensity The 24-month option of HostRocket seems irresistable with unlimited bandwidth and 1tb of space (as their chat), kind of skeptical as it isn't in writing, but it seems they have a better offter at first then Hostgator, but they don't provide a billing system like: whmautopilot. PL nameservers are also $2/month with HostRocket, but Hostgator reseller options has them included. Am I missing something guys? Tried my best to describe this, let's see!
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Bluehost / Hostgator
I conducted a couple of questions for each host and this is what was said, it seems HG is abit shy on giving out details, where bluehost didn't mind telling: Please wait for a HostGator operator to respond. Welcome to HostGator Live Chat! You are now chatting with 'Jefferson S.' Jefferson S.: Welcome to HostGator, how may I assist you? Stuart: evening Jefferson Stuart: could you tell me how many shared accounts use the same ip address Jefferson S.: no, i don't have that information Stuart: couldn't you find out? Jefferson S.: no, I can not see how many accounts are on a server and we do not give that information out Stuart: ok its just a performance related question i thought you could answer and to many accounts on the same ip isn't good really as you must know... for your information Bluehost have 500accounts per server and a couple of hundred that use the same ip. Jefferson S.: we fill our servers 80% capacity Stuart: ok thank you for your help Jefferson Jefferson S.: You're welcome! AND HERE'S MY QUESTIONS WITH BLUEHOST Ann A. [5:48:14 PM]: Thank you for contacting the Sales Team. Please give me a moment while I review your question. stuart [5:48:14 PM]: could you tell me if you have any uptime stats and do you own your servers or lease? Ann A. [5:48:52 PM]: Hi! We average 99.9% network uptime. You can google bluehost uptime, there's several sites that monitor uptime for different hosts. We manage our own servers, which are located in Orem, Utah, USA stuart [5:49:47 PM]: how would you say you are as a company compared to hostgator? stuart [5:50:59 PM]: thinking of an answer lol Ann A. [5:53:23 PM]: Our hosting packages are pretty similar. The way we run our scripts is more secure. Bluehost's scripts run using user:user based permissions, which means your scripts and files are as secure as Linux itself. HostGator runs scripts as nobody:nobody, making the individual script security not as secure. Ann A. [5:53:46 PM]: We also offer free backup restores, which I think hostgator charges for. Ann A. [5:54:08 PM]: They also use cpanel, which is what we use. I'm not certain what their cpu and process limits are, stuart [5:54:31 PM]: excellent answer thats what I call good customer service! even though you had to ask a collegue lol [5:54:53 PM]: how many people share the same ip? Ann A. [5:55:43 PM]: On average we have 500 accounts per server. Each server has multiple ips, let me see if I can find a more exact number. one moment please. stuart [5:55:55 PM]: thank you Ann A. [6:01:35 PM]: Thank you for waiting. There's probably a couple hundred that share the same ip address. stuart [6:03:16 PM]: thank you Ann for answering the questions ohnestly..hostgator wouldn't tell me theirs they just said they fill their servers 80% Ann A. [6:04:06 PM]: Have a good day Stuart!
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Move To HostGator
I'm with Dreamhost right now.. got in on a cheap deal years ago. I've been too lazy to keep myself at the best host, but my friend keeps telling me to move over to Host Gator? Should I? I'm just on one of the shared hosting plans. I run a Wordpress blog I find to be extremely slow on Dreamhost. Maybe I customized it too much or maybe they just totally oversell CPU resources. Do you think it would be wise to move over and expect an improvement?
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Hostgator Limits
Im currently hosted at hostgator and so far they are great. I have a medium size vbulletin forum. 7500 threads, 111,500 post, 12,000 users and about 2,000 active users... most of the time I have 30 to 50 members online and 150 guests (200 users at the time). Hostgator has never fail to me. but I was wondering what would be the limit of my shared account? how many users at the same time can take my account? I dont use a lot of BW (80gb per month) and 1gb disk space.. I plan to expand more but I dont know if I gonna need a vps or something...
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Might As Well Do A HostGator Review
I've had a few sites with HostGator. I build sites and sell them sometimes. Anyway, the one I have with them now is a adult tube site, so I do not want to post a link to it here. If a mod posts here I will pm them the site URL. I'm eight days into this website, but I have used them a lot the past year. Off to the review.... - setup was quick as usual. I signed up, paid and had my details in my email within five minutes. - speed is quick both HTTP and FTP. I will do around 100k unique visitors this billing period as I purchased some advertising and it never slows down - support is excellent via live chat and ticket support. They can usually solve your problems. I have never used the phone support. tickets get a reply within a half hour - i had acted on around nine dmca complaints notices they had forward to me and heard back from them within a minute or two when I told them I was removing the content...so fast - you cannot beat the prices for what you get This is about the only unlimited hosting provider I can trust
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Alternative To HOSTGATOR
I'm an happy client of HOSTGATOR (until now!) But for safety reasons and in order to manage the way I want my network of sites, sales pages and blogs, I'm looking for an alternative to HOSTGATOR. Requirements : same prices, CPanel, Fantastico, adult content allowed (because I'm also into dating)
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HostGator Warning
It takes a lot to piss me off, and HostGator's done it. I opened an account with HostGator on behalf of a client of mine. Then the client decided he wanted to consolidate a few other web sites to the same server, so I opened a reseller account on HostGator and asked them to move the original account into the reseller account. My client got billed for both the original (empty) account and the reseller account. HostGator's sales account is refusing to refund my client the money for the original account saying that I neglected to fill out a "cancellation request" form. But, and perhaps this was silly of me, I assumed that when you move a hosting account into a reseller account, they'd close the original account. Or at least TELL you that you had to fill out a "cancellation request" form. They're referring to some paragraph in my original "contract" with them that mentions this cancellation request form. So, they may be technically right, but it seems to me that asking for an account to be moved into a reseller account would constitute a cancellation request. Now, let's give them the benefit of the doubt, and that I should have gone back to my original agreement with HostGator and noticed that I was obliged to fill out this cancellation request. Even so, I'm planning on canceling another account I have with them over this I'm so pissed. So by not refunding a lousy $14.95, they're losing a customer for life. Somehow that doesn't sound smart. And I'm so tired of dealing with stupid people or companies. I just won't do it. There are too many other web hosts out there for me to put up with this kind of attitude.
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