Bluehost / Hostgator

I conducted a couple of questions for each host and this is what was said, it seems HG is abit shy on giving out details, where bluehost didn't mind telling:

Please wait for a HostGator operator to respond.

Welcome to HostGator Live Chat! You are now chatting with 'Jefferson S.'

Jefferson S.: Welcome to HostGator, how may I assist you?

Stuart: evening Jefferson

Stuart: could you tell me how many shared accounts use the same ip address

Jefferson S.: no, i don't have that information

Stuart: couldn't you find out?

Jefferson S.: no, I can not see how many accounts are on a server and we do not give that information out

Stuart: ok its just a performance related question i thought you could answer and to many accounts on the same ip isn't good really as you must know... for your information Bluehost have 500accounts per server and a couple of hundred that use the same ip.

Jefferson S.: we fill our servers 80% capacity

Stuart: ok thank you for your help Jefferson

Jefferson S.: You're welcome!

AND HERE'S MY QUESTIONS WITH BLUEHOST

Ann A. [5:48:14 PM]: Thank you for contacting the Sales Team. Please give me a moment while I review your question.

stuart [5:48:14 PM]: could you tell me if you have any uptime stats and do you own your servers or lease?

Ann A. [5:48:52 PM]: Hi! We average 99.9% network uptime. You can google bluehost uptime, there's several sites that monitor uptime for different hosts. We manage our own servers, which are located in Orem, Utah, USA

stuart [5:49:47 PM]: how would you say you are as a company compared to hostgator?

stuart [5:50:59 PM]: thinking of an answer lol

Ann A. [5:53:23 PM]: Our hosting packages are pretty similar. The way we run our scripts is more secure. Bluehost's scripts run using user:user based permissions, which means your scripts and files are as secure as Linux itself. HostGator runs scripts as nobody:nobody, making the individual script security not as secure.

Ann A. [5:53:46 PM]: We also offer free backup restores, which I think hostgator charges for.

Ann A. [5:54:08 PM]: They also use cpanel, which is what we use. I'm not certain what their cpu and process limits are,

stuart [5:54:31 PM]: excellent answer thats what I call good customer service! even though you had to ask a collegue lol
[5:54:53 PM]: how many people share the same ip?

Ann A. [5:55:43 PM]: On average we have 500 accounts per server. Each server has multiple ips, let me see if I can find a more exact number. one moment please.

stuart [5:55:55 PM]: thank you

Ann A. [6:01:35 PM]: Thank you for waiting. There's probably a couple hundred that share the same ip address.

stuart [6:03:16 PM]: thank you Ann for answering the questions ohnestly..hostgator wouldn't tell me theirs they just said they fill their servers 80%

Ann A. [6:04:06 PM]: Have a good day Stuart!