Dotster VPS
Jun 13, 2007Anyone have any experience with any of the Dotster VPS'es? I'm interested because I believe they're based in Vancouver, WA which means this might be another West Coast option.
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Dotster Support
Jul 9, 2008I've been with dotster for several years for my personal website - both as a registrar and host. I upgraded my package about 6 months ago so I could have more domains and added a professional photography website and blog subdomain (using wordpress).
Overall I haven't been too unhappy. I did have a problem a few months ago where my photography site was really slow for everyone visiting. I sent in a support request at the time and never got a response. It seemed to correct itself after a couple of days but never got any kind of an e-mail or call regarding a resolution. No real problems since then.
So fast forward to this week. I was preparing to start re-vamping my blog so I went into the apps section and started a backup of the blog webspace. I've done it several times for all my webspaces. The site will report that it's undergoing maintenance during the backup and I didn't go back to my blog until the next morning - 24 hours later. The site was still down and the backup application said that it was still running. I contacted support and opened a ticket. They said it would be resolved within 24 hours. I was not happy with that but took it well. The ticket was opened 30 hours ago now so my site has been down for about 55 hours which to me seems ridiculous. I followed up with their support desk right at 24 hours asking what the deal was. They said it was escalated and it was being addressed. The guy I talked to said he wouldn't give me a timeframe since the previous timeframe already was passed and didn't want to give me false expectations (it was the same tech who opened the ticket).
Since that call this morning I've sent a couple of e-mails asking for updates and received no response at all.
I'm a very patient guy and have an IT background so I understand technical issues but for my site to be down hard for over 30 hours is so unacceptable, is that normal, am I being unreasonable? I'm starting to think I'm just getting what I pay for. I had been thinking it was a good deal and the service was good but this support is so bad it's got me thinking maybe I need to jump ship and find someone else. My dillema is overall I am happy with them and would be worried I'd be finding other problems if not the same problems with other hosting companies.
Dotster CPanel VPS
May 2, 2007Dotster Clint Page has just launched three cPanel VPS plans in addition to the three Doster Plesk VPS plans. Anyone in WHT have any experience with the VPSs of our partner Dotster?
View 0 Replies View RelatedUnderstanding Dotster VPS
Jun 20, 2007I recently went from dedicated to Dotster VPS to cut down on price and also because I do not have as many of clients I once had.
I chose their cPanel Premium
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Soon after I realized via the Virtuozzo Panel, that I have limits on everything
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I was pretty upset that none of these limits were posted anywhere on Dotsters site and its a surprise not welcomed.
I want to post some images so maybe you can tell me if their limits are reasonable or if they are way off.
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I had them actually raise my diskinodes from 400/500k to 600/700k
and also my quotaugidlimit from 100 to 200.
For some reason I have 162 ugid's but i have only restored 23 or so accounts on this server, with no other special things running besides the standards. Shouldn't I be around under 100 ugid's?
So my main problems that I have is the folowing limits:
diskinodes: I have only 35 gigs used of the 50 allocated, their initial quota of 500,000 seemed low. now they bumped be to 700,000 and i'm almost there.
quotaugidlimit: for only having 23 accounts it's crazy to believe that I had to have their initial limit raise to 200. I have noticed a lot more users like #2121, #13232, #124312 and so on compaired to my dedicated server. My dedicated had about 5, this VPS shows about 30 or so.
kmemsize: their limit is 18,022,400 bytes, which I always seem to be reaching.
privvmpages: hard limit is 292,912 and i'm usually exceeding this one.
Here is a screenshot of my QoS:
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Also, I noticed once I reach/exceed limits, the first things to be shutdown is my webmail and cpanel and so on, but the sites stay up Is there a way of setting up which resources are shut down in what order? To have mail up is the biggest request. I rather have ftp and cpanel down first.
I am really not happy with what is going on and gaining some user feedback would be great. I really wish Dotster had a complete breakdown of limits, before I bought.
Anyone Tried Dotster Windows Hosting
May 22, 2009Has anyone tried one of Dotster's Windows plans as I can't find any reviews using the search? Their plans seems to offer a lot for a low price.
View 7 Replies View RelatedDotster Incredibly Unreliable
Jun 6, 2008recently had my site designed and hosted by dotster and some parts are not working the way we expected. I have attempted to contact them over 10 times
I have waited on hold over an hour
there " live 24 hour support" you wait for 15 minutes than apparently a girl named sharon helps you and you get no response.
I have gotten absolutely ZERO response from them.
Just to let everyone know I would NEVER host a site with this company.
at the very least get back to your customers when they have an issue