Connectswitch DA
Feb 27, 2009
I get a vps for a month now and everything is working fine till today.
In my mailbox I found this mail :
A new message or response with subject:
*** Your license has passed its expiry and is in a grace period ***
I have payed my monthly invoice of directadmin 2 weeks ago and I contacted connectswitch this week to say there was something wrong with the directadmin licence and I get response that they are waiting of any respons of DA.
Now 2 days later, like I thought, I can't access DA anymore and my whole server is down! Mail, MySQL, ftp, SSH, ALL!
I have already opened a ticket but they don't answer and I also not find a telephone number to call connectswitch.
I'm not angry but my clients are, how I have to explain and compensate this downtime?
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Mar 13, 2009
Is there somebody who has a VPS with connectswitch because I think their network is down. My vps run at connectswitch and he's already 45minutes down at this moment.
Somebody who has this problem too?
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May 23, 2009
Yet again Connectswitch is down with no notice of any work happening or any emails being sent out and their support site is also down. [url]and if you look at the certificate then it shows it isnt registered to them and it looks like the support system has been deleted. So we cant contact them. My vps is in UK "Delta". We finally have hypervm access again but the vps shows as started but it isnt we have tried restarting and its still not accessilbe as we cant access it via ip or hostname.
We thought they were gonna be ok as they were expanding but seems not. O well time to find a new host.
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Mar 13, 2009
I want to try connectswitch, I have made an order and I wonder how much time does it take to setup the vps? Anyone got any experience? I have also submitted a ticket 5 hours ago to support to ask something and I got no answer yet and I am worried about the support response time.
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Apr 9, 2009
Yesterday evening 22:30 (GMT+1), my VPS goes down. I made a support ticket, about my VPS is not available, and HyperVM also not available. They reply, they are checking the problem. After 1 hour, I reply again, what is the updates, they reply, they are working on it. Next I replied again, please keep inform me about updates.
Today at 08:00am I see, I didn't got any updates, and I write a new reply to ask the updates. After another hour, I submitted a new ticket to response my previous ticket, but I didn't got any response yet.
My VPS is down 16 hours ago...
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Apr 17, 2009
I have vps with them for mail gateway.
Connectswitch was running great since Feb 09, but since they restart the DE hostnode there are many problems come.
Never running the vps with cpu load higher than 5 or more, but they suddenly suspend the vps without notification, after contact their support then they told that my vps running with 20 cpu load or more, i try to check on this but could not login into the vps even they already reactivate the vps.
They must be kidding limiting the vps with 10 process only, even SSH services couldn't running. And now they limited with 50 process with a reason for hostnode and other vps node stabillity.
I don't know what happend with their server and management.
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Mar 15, 2009
I signed up for a month of the CS512-UK package based on the thread:
[url]
Its unmanaged and I opted not to pay the extra for Cpanel - it comes with HyperVM and you can install LXadmin from there, or even install Webmin or ISPconfig yourself I guess.
I screwed up the application form a bit as its not very clear, but a quick Email sorted that out and within 30mins I had my SSH login and IP for my server. Any Emails I sent since got replied to within minutes - quicker than the online support thing.
Anyway, it only took me a few hours to get an Ubuntu 8.04 LTS Server install up and running with POP3(S), IMAP(S), webmail, SSL, MySQL etc; so I really didn't need the control panel.
I'm glad I went with the 512Mb guaranteed, 1Gb burstable instead of the 256Mb I was looking at elsewhere, as I was using 400Mb+ before I disabled ClamAV, now I'm still using around the 360Mb mark, mainly filtering bloody spam!
I'm very happy with the service and performance so signed up for a year upfront - with a further discount, and migrated all my domains across. Just waiting for reverse-DNS now, which seems to be taking a while, but it could be propagation delays i guess.
I was looking at my WordPress stats and the VPS does the SQL queries in a quarter of the time my old Sun Netra did at the colo, plus I don't have the nightmare of driving down to Docklands to replace a disk or whatever, after two years of having a colo I'd rather leave that to someone else!
I was also very impressed with the HyperVM serial console - i.e. you can SSH into the host and get to your VPS even if you've screwed up the firewall rules or accidently turned off SSH passwords before uploading your key (ahem!)
Network speed-wise I downloaded a tarball at 1MB/sec which is as fast as my 8Mbps ADSL will go.
So very happy overall, my only complaint could be it only includes one IP address and adding an extra one adds 15% onto the monthly cost, but I guess its just me being a Scrooge!
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Dec 25, 2008
I would like some opinions about connectswitch and hostingeuro as I am thinking to buy a vps with around 512 MB of ram guaranteed. For the same price I get almost the same plan but connectswitch offers much more disk space (50GB vs 10GB). They are both from Eu which I also need...
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Feb 25, 2009
I'm about to change my VPS, these three look very interesting to me which one do you think I should go for?
VPSByte Santrex ConnectSwitch
Cost - $39.95/mo - $79/mo - $61/mo
Guaranteed RAM- 1GB - 3GB - 2GB
Burstable RAM - 2GB - 6GB - 4GB
Storage - 50GB - 100GB- 17GB
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Jan 19, 2009
I purchased one of ConnectSwitch's New Year plans two weeks ago. All was great to start of with. My VPS was set up within an hour of signing up and I paid my first months bill.
I sent a support ticket to them on the 5th of January asking them to enable iptables modules so that I can set up the firewall. I was told that this would be looked into as the Kernel was compiled without iptables, and Sam Smith, CEO would look into it. I had to keep sending more support ticket updates asking them for a status, didn't get much back from them though! Two weeks later, still nothing!
Absolutely terrible technical support, and I will even upload a screenshot of the ticket dialogue if anyone is interested.
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Mar 2, 2009
I signed up with connectswitch as I wanted a secondary VPS and the deal offered at the time was very good. After an initial problem with a DA licence (NOT connectswitch's fault) which I then cancelled direct admin, my VPS was set up. The server has been down once for a very short time, not enough to worry about and the problem was at the datacenter, I was compensated with credit which was pleasing and it went towards the next months payment. Some people have complained of slow responses to tickets, I have experienced this only once and for me, was not an issue. I have opened quite a few also with questions etc... The VPS is not managed as such but they are ALWAYS ready to help if you have an issue or questions. They have helped me with matters that they did not have to at all. My VPS was moved to a new node recently and the downtime was very minimal, a matter of minutes.
All in all I am very happy and have no plans to move. Score: Support 9/10, service 10/10, uptime 9/10. This is only my view based on my experiance with them but when looking for a VPS you should take a look and consider them.
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