Anyone Else Have Their XO Rates Raised

I was reviewing my colocation bill and noted that XO communications had increased my cabinet electrical fee by $80.

I have a contract that fixes the price for the term of the contract (2 years.)

I telephoned XO and was told *directly* that there are loopholes in every contract, and as far as they were concerned, they were using this one. The woman did not tapdance - she spit it right out like it was reheresed. She, and others at XO, further stated that they were raising the rates for electricity in order to remain competitive. I referred back to my contract; they referred to their Terms and Conditions.

Well, their Terms and Conditions state nothing about rate increases, and moreover, states unambiguously that when there is a conflict between their Terms and Conditions as posted on their web site, and a Service Order & Agreement (contract)(SOA) the SOA is the controlling document.

Knowing this has not helped. I even sent an email to the General Manager, Kevin Odden, who insisted that I fax a copy of my SOA because he simply could not trust that I typed the following to him accurately:

E. RATES AND CHARGES: Service rates and charges shall be set forth in the Terms and Conditions or in this SOA and shall remain in effect during the initial Term. In the event of a conflict between the rates and charges set forth in the Terms and Conditions and those established in this SOA, the rates and charges set forth in this SOA shall be controlling.

I know others here have XO. I am thinking Class Action.