Igsobe
Dec 21, 2008I ordered a server from them about two weeks ago and it still isn't up yet. I've emailed support multiple times with no replies. Are they even a real company or are they just scamming people's money?
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Igsobe.com
Sep 8, 2009I will like to review Igosbe.com and express my views. Also, I might have been at fault so forgive me if my review seems a bit too much. And sorry for this long post as I am trying to post everything. (Sorry for taking your time)
Ok, let’s start from the beginning.
I ordered a dedicated server on 3rd September (late night). There was some issue with their payment setup as I was getting error on PayPal. Anyway, they sorted it out after a while and payment was made. I got my server details after 10 hours. (That’s pretty quick for a dedicated server)
After less than 24 hours, on 4th September I got the first downtime. It seems like they were upgrading their uplink bandwidth and caused some configuration problem with the router. That lasted for about 1:00 hours. (Ok no problem)
On 7th September, all of sudden server went offline. I tried to SSH but server was not responding (Request time out).
@ 07/09/2009 12:43 (EST)
I sent my ticket asking them to look into the issue.
@ 07/09/2009 14:32 (EST) I got their first reply stating .....
Any Review For Igsobe.com
Dec 6, 2008today i bougth server from them,i searched in forum i cant find more review about,if any one haveing server with them please share ur options
View 12 Replies View RelatedIGSoBe? Current Advice: Stay Away!
Oct 17, 2009I have been with IGSoBe for a little over 2 months now, going on 3. And the rates seemed great. I have resold a few servers for them to clients, and everything seemed okay. The server setup times exceeded the 72 hour maximum. I have a C class of IP addresses with them which were supposed to take 7 days MAXIMUM, I was told in the *WORST* case scenario. I think I waited 3 - 5 weeks for the C class which had me at a standstill with VPS sales. Long setup times had a few clients back out. Have had a few comments about slow network in that it isn't blazing fast like some premium providers, although I haven't had a problem myself.
Each month goes by and there's a downtime about this, or a downtime about that. Well this month it has been smooth sailing, I thought all the problems must have been ironed out, and to my dismay come the 15th, the DAY AFTER paying the invoice for the server, BAM the server is offline. IGSoBe main website still up, as well as client servers so I know its not a mass issue. So I open a support ticket on the 15th. It is now the 17th and no reply to the support ticket. Earlier this afternoon I finally emailed the owner John directly and have still not got any response or acknowledgement. John is the only one that can enter the datacenter suite that he colocates in, so contacting him, or him being notified is important.
So going on 72 hours of downtime, no response or support from the provider, I am 100% sure no matter what John could offer me there's just no way I am staying with IGSoBe any longer than I have to. I just paid the invoice, so I am stuck for the rest of the month as all the income went towards the invoices. (One invoice for IP addresses, the other on a different day for the server). Dare I file a paypal dispute? My concern is also my clients data, about 60 VPS' total, and the WHMCS client database which I do not have a recent backup locally (I know better now to keep a backup of the most important of all important data and keep it in a safe place off-site!). If I file a dispute, it is unlikely I will see any of that data again. As if cubichost.org needs any more bad reputation right?
If you do a quick search here on WHT for igsobe you will first notice plenty of complaints.
So this is the deal with IGS:
John, the man with the plan is the sole proprietor (as of earlier this year, I know IGSOBE wasn't a registered LLC in the state of FL as the website might insinuate), he is the only one that physically manages the servers, transiting from his home to the suite he leases in the fibermedia datacenter in the carrier neutral facility in Miami FL. He used to, in the past, transit to and from the datacenter 2 times a day to set up servers, handle reboots, OS reloads, and that sort of thing. Recently, we had a client with a pentium 4 who needed a root password reset, this was on the 7th of this month, it is now the 17th and the password has still not been reset. I am in fear of losing this client because of this which would not help in our hopes to grow and succeed as a provider. I also have admin access in WHMCS at IGSOBE as a sales agent, and have noticed no one else logs in anymore, ESPECIALLY not John. Also, no one is hardly on LiveZilla chat or in IRC anymore.
I hope all goes well for John, I hope he can pull his act together and get IGSoBe back to working order. I would stay loyal but this is not the first time this has happened and I have to go. I have to make a good name for cubichost. I would suggest for the present time though, to stay away from igs!
So by the 7th of next month, hopefully earlier though I plan to make a move to BURST.NET which will hopefully go well I hear great things about them. Only a few bad things, mostly from > 1 year ago.