if anyone has went through surfspeedy.com. I was wondering if you guys noticed that thair vps servers are slower and if you might know why. Also, does anyone know a phone number besides the number on their website, they double charged my account and i have been submiting support ticket one after another, but they keep telling me to submit another one whenever i call. I need a phone number to get ahold of someone in charge or someone with billing.
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surfspeedy.com is unbelievable. They shut down my VPS without notice and are not answering to support tickets. Can you believe that? I did not host any illegal stuff or anything of course, only normal sites. And they don`t even answer me.
There are a few reasons that you should keep away from surfspeedy.com.
1. Obviously surfspeedy.com is crap.
2. surfspeedy speed is crap, I suspect they oversell.
3. surfspeedy support is crap, a lot of talk, talk, talk, no action.
4. surfspeedy techs are crap that cannot even set up awstats correct.
I should have known this, they get bad reviews everywhere, but they was very sweet talking when I signed up.
Now I am looking for another managed VPS of course. What is the biggest companies that rent out managed VPS ? I will just use the big and old companies from now. I rather pay a bit more. Please advice me. I can even consider a dedicated if it is on a solid company that have very good reputation.
I want to take vps from surfspeedy.com what do you think of this company do you advise me to take vps from them?
View 7 Replies View RelatedI recently checked out the offer at the advertising section about surfspeedyservers.com providing really affordable servers. I just wanted to ask you guys what do you think of them? Has anyone had servers with them or any previous/current experience.
View 2 Replies View RelatedSurf speedy offers 24/7 Support but, thats only if you want to wait 4-6 hours for a ticket reply! Then when you try to go on live support, they disconect you. Then when you try and call them, they hang up on you. Wow. >.<. I called them and talked to a lady named "Kathy" <<snipped>> I asked her If I could talk to someone in management rto resloved my problem she replied "Sorry, Im the only one working here at the moment." Now, they say then have a high clientel. If this is true more then one person has to answer thier call center phones.
So since then, I cancelled my servers and requested a refund.
They took 6 days to give a full refund back, when they advertise 24 Hours.
Overview: 0/10
surfspeedy.com
The official worst VPS host and support!
It's now been 2 months since i purchased my VPS with SurfSpeedy and i can say, its been great up until 2 days ago,
My emails werent working and i had the VPS filled with loads of junk so i had it re-installed and installed cPanel etc, then realised my domain had expired so i requested they change it, They destroyed my VPS Server. Once completed they re-created it, i installed cPanel etc got on with things... the downtime was 2 days... TO CHANGE A HOSTNAME!!! Anyway i left ticket after ticket phone support and live chat and they have decided to ignore my problems now,
I Request compensation they bring my invoice forward 2 weeks, i finally got a reply to my ticket from there "Senior Tech Support" member "Tina" and here it is
Quote:
If you wish to cancel you will need to submit the form located at:
[url]
AT NO POINT DID I REFERENCE TO CANCELING!
Anyway im really not impressed with SS and id advise anybody against them!
