SolarVPS :: Disaster With Billing System
Sep 2, 2008Since they had disaster with their billing system it seems their support is falling apart also. I submitted a support ticket 1 month ago and still no reply!?
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SolarVPS Billing Fiasco :: Steer Clear
Apr 26, 2007In a rush to purchase more vps servers, since my fiance and myself were building an IRC network, we decided to purchase a vps with SolarVPS. We figured things were going to take a week to start since she purchased it. A week later and the eCheck cleared, and we figured it'd take a day or two for setup. A week after that, we were starting to wonder why we hadn't received any of the information for the VPS. Starting to ponder where our service is, my fiance phoned their 800 number support and spoke with an associate. The support associate notified us that we slipped into the old billing system and purchased the vps before they switched over, and instead of disabling the billing system for a temporary amount of time, swapped to the new one and dumped the old one.
After a little prodding via the phone, they said they would push up our renewal date since they took longer than expected. He said within 15 minutes, we should receive an email with the vps information. 2 hours later we saw sight of the email.
Within the first and only month with SolarVPS, we experienced two network outages. Each time, we sufficed to use the online support system via the website, and notified them of the outage. They reiterated what we told them, which was the fact of the vps being offline network-wise. However, the agent each time told us there was nothing he could do about it, and failed to answer questions after the fact.
Towards the end of the month, we were quite dissatisfied with the service that SolarVPS has provided to us, and as such, we decided we were not going to renew the service. As we had not contracted into a year or otherwise, we moved everything off of the server. After the next payment was overdue, we received an invoice requiring us to pay them ASAP.
We emailed them directly back, asking them to cancel the vps, as in the TOS, it described that cancellation requests could be sent via email. We received an email back from them informing us that they would not cancel the vps unless a payment for the next month was received. Informing us that there was a 10 day period we had to have canceled in beforehand, we were fine with paying the next month, but wished to cancel either way. They also informed us that we were required to use the cancellation form provided via link, as they would ignore any other form of cancellation request, regardless of the statements in the TOS.
We asked for the information to login to the billing panel to pay the last outstanding bill, so we could cancel the vps. In return, they asked for full name, address, last paypal transaction id, and all ips assigned to reset the password. This is the point where we stand.
SolarVPS has been an absolute hair-tearing experience, and would give me receding hairline if I had actually torn my hair out. I would personally steer clear from them, and maybe look into a company like BuyAVPS. Always read the TOS, and make sure its loose enough to give you some movement room in case you don't like the service. Either way, We're still waiting for SolarVPS to help us cancel our VPS.
Short Ending: Steer clear.
Billing System For Traffic Control Server
Apr 22, 2009billing system to control the traffic between router and servers. I thing I need a billing system installed on server with webgui like those used by ISPs but I need it working with paypal and other payment gateways.
The other solution is to use radius server but I will need it working with payment gateways. Can you recommend me a good radiuns server with many options?
Disaster Recovery
Apr 20, 2007I am not familiar with quick backup methods, but let me give you an example which might help you provide me with the best possible information.
1. I currently run a hosting business.
2. cPanel accounts are backedup nightly.
Question: I am worried something may happen to the server (DoS Attack) or just an internal error - what would be the quickest way to have your entire webserver back online?
I was thinking another HD with the same installation/configuration.
What procedures have other hosting organizations taken to prevent there web server from loosing downtime.
Hard Drive Disaster
Feb 29, 2008No data at the 2nd hard drive.
I can only see the drive letter [E:].
When double click the drive, it says do you want to format.
Disaster Recovery - Renting Equipment
Oct 21, 2009I'm putting together a disaster recovery plan and I'm trying to come up with a quick way to get new machines in place in case of catastrophic hardware failure, e.g. two servers go down at the same time (this is an HA setup and must always remain fault tolerant). At this point I'm trying to find someone who would rent a server to me, allowing me to take physical possession of it.
Why do I need physical possession of it? The problem is that I use IP-based storage on a private network and therefore can't rely on a rented server in another cabinet, even across the aisle in the same datacenter, without adding significant complexity to my setup.
So my question, in summary, is this: What would be the fastest, cheapest and simplest way to get a new server in my cabinet in a few short hours?
My servers are going to be in Colo4Dallas, so if there's a provider there who specializes in this or has made an arrangement with you or someone you know in the past, please let me know about them. If you can think of a better way to do things (the obvious solution of investing in more servers excluded),
Automated Backups And Disaster Recovery
Jun 8, 2009I'm used to operating dedicated servers. This year I want to venture into getting a reseller account and / or media temple account.
With my dedicated servers, I do automated mysql dumps and I do nightly rsyncs of all my /home /etc and other important data so disaster recovery is possible.
My question is, how do you do the same thing? Sleep well at night? with these regular web hosting accounts?
I see most newbie people who pay for web hosting do not bother to backup their data. Ignorance is bliss until disaster strikes.
How do you automatically backup your data (mysql and directories) in your multiple web hosting accounts like reseller or grid service media temple?
Secure Dedicated Server For Disaster Recovery
Oct 7, 2008I'm trying to find a good hosting provider to host our company's website as our fallback option in case of disaster. One or two dedicated servers should do it, but it'll need the space/bandwidth to host a database of around 60-80 gigs, with the ability to rsync newer copies of the database on a regular basis. We also need to store a Tomcat website, which will take up much less space, but also need to be rsynced to be kept up to date on a regular basis, though less often than
Also, we probably need Red Hat Linux specifically, as opposed to other flavors of Linux.
Of course we need root access to install the other apps we'll need. My paramount concern is the security of our companies data, much of which not only has to be protected for our companies sake, but also for laws such as HIPAA, etc. Cost is a consideration, but security, dependability, and flexibility (root access to our machine, ability to rsync between sites) is more important.
I was wondering if anyone's got suggestions for me, hosting providers they've liked for these purposes? I'm looking at Media Temple's dpv Nitro option right now ...
Disaster Recovery Plan And Backing Up One's Server
May 13, 2008There is so much information on disaster recovery and backing up one's server, that I'm getting glassy-eyed trying to take it in. Maybe if I became an actual case study, and get some "group think" help, this thread could benefit many others in a similar situation.
Current Situation:
1. I'm a small hosting company, 5 years in existence, with about 350 clients. www.mlhi.net
2. Dedicated Linux server, PLESK CP w/unlimited domains license, fully managed at HostNexus (great guys). It does not have a RAID array (used to have that at Rackspace) but it does have a backup drive that everything is backed up to with a cron job every night.
3) In addition I have a Linux Sys Admin on retainer, www.linuxbox.co.uk (he is better than excellent). Two years of excellent server maintenance and security on top of the managed service I get at HostNexus.
4) I just bought a VPS plan at JauguarPC.com after much research (a lot of it here at WHT) and as they say "so far so good" with the ease of dealing with them. I have not setup anything there yet- just got the VPS provisioned a few days ago.
Fears and Concerns:
1. Data center destroyed/ my server burns up (including backup drive) etc etc.
2. DDOS attack (which did hit this data center a few months ago and I was down for hours)
3. If I had to FTP everything back to another server from my local, at 18 GB, it's not too cool.
Want to do this:
1. I want my Sys Admin to run a backup copy (and incrementals every night) to an identically configured VPS server at JaguarPC. Both servers are now running identical PLESK 8.4.
2. I want the fastest recovery possible without spending a ton of money. I know this means I don't get an "instant" recovery, but recovery within 24 hours is more than OK. None of my customers are ecommerce... just brochureware sites.
My "I'm not an expert" plan:
1. If primary server goes bye-bye forever, I can login to my BulkRegister/Enom account and change the child nameserver IPs to the IP's of the VPS. In 24 hours or less, every request for the nameservers would then be routed to the new server.
2. I can create an A record on every domain like www2.johndoeinsurance.com that would point to the IP at the VPS, so I can ease my mind anytime I want to make sure everything is safe and sound on the second server, and ready to go in an emergency.
How do I configure the DNS?
I control dns at Enom for about two-thirds of my customers. I have ALL domains pointed to ns.mlhi.net and ns2.mlhi.net. Here are my options??
1. I create two more child nameservers... ns3 and ns4 and have then pointed to the IPs at the new server, then update all the domains I control. The rest of the customers I can email and ask them to add the additional nameservers. I know... good luck on them doing it.
2. I change the ns2 IP to go to the new server. And I make sure when I make edits on a website during the day that I FTP to both servers.
3. I don't have any nameservers assigned to the new server. I just change the IP on the existing nameservers in the event of an emergency.
Plesk 12.x / Linux :: Disaster Recovery / Fastest Restore
Apr 9, 2015I'm working on a plan for restoring my whole Plesk server fast in a worst case scenario. Which will never happen hopefully.
The backup is a full backup done by the Backup Manager in Plesk. It lies on a remote FTP server.
Right now I'm fetching the whole backup directory with wget while in the background the Plesk Installation is running. These actions take about 1h to complete.
Afterwards I would restore with /usr/local/psa/bin/pleskrestore.
Is there a better way? For example installing Plesk directly out of a full backup?
Want To Trade 1U Colo Space For Domain Name Server (DNS) And Disaster Continuence
Jun 1, 2008In light of whats happened at the Planet in Houston we are moving up our plans to have an external DNS nameserver (with failover) and emergency website to alert customers in the event of our data center (C4D in Dallas) ever goes down.
From all the forum messages reagrds this event its apparent that a lot of hosting companies are suffering the worst from having their support websites at the DC where they host their customers and have no way of notifying their customers of whats going on.
Looking to trade 1U of rack space and 1 ip address anywhere in US (Dallas preferred) with someone else who is looking for the same thing.
While we are extremely happy with C4D and have faith in their DC, you can never be 100% prepared for things beyond your control.
Solarvps?
Jun 14, 2007I am looking for a vps account, perferably managed. My price range is up to about $60 a month. I am looking at solarvps and they seem to have good reviews, I was just wondering if anyone could share there personal experiences with them. How is there uptime, speed, flexibility and support.
View 3 Replies View RelatedSolarVPS, Do You Not Have 1gig Ram?
Feb 27, 2009My choice of VPS provider has come down to FutureHosting and SolarVPS... I like SolarVPS because Douglas has experience with hosting a high traffic SMF forum and therefore I hope he would be very useful and understanding if I encounter resource problems from my SMF forum.
I've looked at the VPS packages on the SolarVPS website and I can't seem to find a UK VPS with 1gig of RAM... am I going blind? Most VPS providers I have looked at always have that and more.
SolarVPS Gets My Vote
Apr 22, 2007It is human nature that we more frequently post scathing critiques, but I would like to take the time to post a positive review.
I run a trading system that day trades in real-time. It is written in Java. However, the API that it connects to runs under Windows. Because I live in a remote place, the bandwidth here is "unreliable". Having your broadband die when you are fully leveraged and there are only 20 minutes to the close is a serious dose of adrenaline that I personally do not care for.
For this reason, I was looking to host the trading system where the power and bandwidth were more reliable. To save money, which is always foremost in a traders mind, I decided to try a VPS solution.
After searching the net for a while, and finally realizing that the majority of posts worth reading were posting in these forums, I came upon SolarVPS as the outfit I wanted to try. There was a post where a user was commending them on their support, and mentioned speaking with "Ross" and the posting gave me the impression that I could count on SolarVPS.
I purchased the Windows Server 2003 VPS.
The fact is, I am very happy with SolarVPS. I had initially not been able to login. Why? Because, as a longtime unix admin, when the instructions said to "login as root", I assumed the login name was "root". I posted a support case that I could not login. I received a response in less than 20 minutes indicating that I needed to login as Administrator. Duh. This is windows.
I had another question, which I posted as a case, and it was replied to within 4 hours, even though I had marked it as a low priority.
The process of setting up my account was painless. I was able to try the first month at 50% off, which I thought was fabulous. The installation was reasonably fast. Everything ran smoothly and I had no complaints whatsoever.
Would I recommend SolarVPS to you? If you want a VPS hosting solution, I would strongly recommend SolarVPS. They gave me a great service at a very good price with excellent support. I would recommend them to my mother.
You can find them, of course, at www solarvps com
SolarVPS Review
Apr 25, 2008I have to say. They are a pretty nice company. I was able to get everything setup under a couple of hours, thanks to Douglas with my clean neat install of CentOS 5.1 x64 with cPanel. I love the resource usage interface provided by the Virtuozzo control panel as well as the emotion and motivation their team has to provide quality service.
The VPS has been very stable, fast and reliable. Have not had any problems. This is my 3rd day. I will keep you guys updated as how it goes. Overall, it is great, their discount and increase of resources for their current promotion is also great. Looking forward on also getting a Windows VPS soon.
Other than that, cheers to SolarVPS.
SolarVPS Opinions?
Nov 20, 2008solarVPS opinions?
I did a search, and found mostly good things about solarVPS here. I want a little more re-assurance and hope that others that had good or bad experience with them can chip in on their VPS service.
SolarVPS = Scam
Aug 14, 2007I'll tell you my story right now. I got the VPS and they charged me $60. The page didn't even look like a paypal page and I didn't know when I went through the order process that I have been charged. They accepted my payment even though they had the radio button that said first month a dollar. They even didn't have cpanel installed at first! They gave me the email and I had to contact them to install cpanel! They have this stupid contrat thing and they will take you to a collection agency for failure of the billing system that they have. It says DO NOT MAKE PAYMENT! but how can you tell? They are a complete total scam! The vps firewall was dropped for no reason during the morning. I asked why and they left the chat. They have good VPS if you got the extra $59 to cover the beginning.
View 14 Replies View RelatedAnother SolarVPS Review!
Jun 4, 2007I've been with SolarVPS now for about a year, and have absolutely no intention of leaving. They have simply given me no reason what so ever to consider going elsewhere. Support is lightning quick and the staff are quite knowledgeable and very polite. Also very important is that their prices are quite competitive with a wide range of VPS customizations available to get a package to suit you, and you can get some really good value for money if you commit to a large amount of time or happen to hit one of their many special offers.
It has not all been smooth sailing though, but in no way do I attribute all that solely to SolarVPS as I've caused myself a few headaches from using unstable app versions. In March this year my site had a 95.024% uptime, which simply put is not flash. However, this is much more of an exception rather than the norm as I had an uptime of 99.579% in April and a fairly amazing 99.921% in May. In this you have to consider this is not just VPS uptime, but everything on top of that which I use to deliver my site contents, i.e. web app, PHP, IIS 6 & MySQL. Overall I have a site uptime of 98.257% in the last year, and most of that downtime was cause by using the APC opcode accelerator with FastCGI on IIS which is not a reliable configuration. You can see my uptime stats here
SolarVPS Vs Clustered.net
Jun 26, 2007I've narrowed down my VPS search to one of these providers.
SolarVPS.
JupiterLX
832MB Total SLM RAM
30gb storage
600gb bandwidth
with cpanel
100Mbit uplink
fully managed
not sure about the datacentre, the site says Euroconnex
around £45 per month
or
Clustered.net
512 RAM
512 swap RAM
Server has 2 x quad-core Intel Xeon "Clovertown" @ 2.33Ghz (18.64Ghz)
Max of 15 servers per node
25gb storage
300gb bandwidth
with cpanel
1Gbps uplink
1 hour replacement
fully managed
Looks like the datacentre is redbus interhouse in UK
£55 per month
Which is going to be the better quality provider? Clustered offer a 100% uptime guarantee, and for every hour a server is down they refund you a days hosting.
Clustered seem to offer tape backups? solarvps offer off-site hosting, which might come in handy as well.
I searched the forum for clustered.net, but didnt find many reviews.
From my first impressions I think clustered seem to be my best bet, although I will get less in the way of storage and bandwidth, I feel there website makes me think I'll get a better quality service. There website talks about how redundant everything is. Hopefully people can backup what I'm thinking.
PowerVPS Vs SolarVPS
Sep 25, 2007Today, i will tell you the history of last 2 years which includes some good providers and what are their pros and cons, and if they can improve those things then everyone will benefited.
First i launch my website on shared hosting and I choose site5 for that, due to exciting pricing and features but actually features (rollback) doesn't work well and they have taken back by site5 but on my server there is some problem and that's get restarted in 10 days and downtime was around min 1 hour. But after various complaints they reduce the load on that server and then no looking back but site5 customer service is simply ok, get a response in 6-7 hours. But after 1 year load on my site increases and they asked me to please move on VPS because we can't handle so much load.. I paid them on yearly basis and they refund my whole money of the second year which i already paid in advance.
Then my second hosting service is PowerVPS, no doubt when you move from shared to VPS you will get better performance but actually I am getting the best server performance..? I have no idea because speed little bit improved and looks no other problem and i think i am getting the best after paying $120 per month when for shared service i am giving same amount for a year. But actually on PowerVPS i am hosted on lowest performance server when i am on the highest paying plan and that is revealed by the customer executive after 6 months stay. The problem with PowerVPS is the admin is very rude and can't listen to you but customer service is very helpful and gives you very prompt reply and help you in every matter. PowerVPS servers are also very prone to hacking and this can you check by searching on WHT, and they always replied server is hackable due to your script but no idea which script.. quite interesting :-) When server hacked and asked them to backup the server then they charge $85 per hour for backup your data which is too high and billing time was also not accurately logged. But in my plan 600GB bandwidth is allowed and 1-2 times i gone till 700 GB and they didn't charge anything, that's really good.
Now from last 2 months i am with SolarVPS and want to say this is one of the best i used till date and if they improve 1-2 things then probably i will be solarvps customer for long time. After transferring of data on solarVPS, many members of my site asked me what you have done on site... site is too fast now. Which is never said by anyone before when my site on powervps and my site is graphics heavy. The price is also half on solarvps in comparison to powervps. And like to mention admin is very very helpful. On some matters which i arise to check the customer service, they totally denied to do but after talking to admin the customer service done that task in a few minutes. Response from solarvps is also very prompt. But few things i didn't like about solarvps and hope they will do anything...
a) If server goes down for any reason then they must post in the forum about what's the problem but they didn't do, like few days before server goes down, even solarvps site is also not opening but actually don't know what is the problem... except some server problem.
b) They asked you to buy a extra bandwidth in advance @.25 per GB, but how anyone can calculate if they required more this month or not like on my website sometimes i used 400GB and sometimes 600GB without doing anything extra. Secondly they say otherwise we will charge $.50 per GB for overusage but customer service said when you touch 600GB then account will be blocked and have only limited access but admin said account will not be blocked and we will charge on overusage but actually don't know what going to happen because both giving different answers and also not have a bigger plan. So, why don't they give + 50GB on every account (or on client prompt payment records) and asked the user to take action within this 50GB otherwise we will blocked the access and if month finishes within that 50GB then don't charge anything. Hope they will do something soon because i am looking for a plan which gives me same service and price with better bandwidth, but i like to stay with them if they do something.
Currently i am also using hostgator.com for another website and no doubt customer service is very good and online availability at every time its awesome. If looking for shared hosting account then they are must look.
PowerVPS - 2.5 Star because of admin rude behaviour, charging high price and don't give the server as per their cost and inform the user that they are on the best config .
SolarVPs - 4 Star for nice behaviour by admin and wonderful performance by server. If bandwidth problem is solved then 5 Star.
SolarVPS Reviews?
Apr 19, 2009What's the reviews like on SolarVPS?
Are they reliable?
SolarVPS Traffic Over Usage
Jan 14, 2008i have an VPS account at SolarVPS. I have had some bad days lately. When i go to Virtuozzo on my Plesk cp. i see this
day - in - out
12 0.00 0.01 13 0.07 0.48 14 0.06 99.61
why is it like this? i don't used like 20GB last month (for all of my sites). but now it goes up to 100GB???? Why is this happening? how can i stop it?
SolarVps.com Is Excellent Provider
Jun 4, 2007In last three years I used five famous VPS providers and currently I have registering with Solar Vps. The service is excellent; Response to support tickets is very fast.
I suggest in anyone want to have 100% uptime server + good service, register with Solarvps.com Company.
SolarVPS -- 6 Month Review
Aug 14, 2008Man, it seems just like yesterday that I initially signed up for a VPS from SolarVPS, but the truth is, I have been with them for just over 6 months now.
What can I say about SolarVPS besides that they completely rock! Not to mention Douglas, but we won't go there
The Network
The network at SolarVPS is nothing short of amazing. I get lightning fast speeds and rock solid performance no matter the time of day. I have not experienced even one network hiccup in the 6 months that I have been with SolarVPS. I constantly get compliments from people about how fast the network really is.
The Hardware
SolarVPS uses nothing less than the best hardware. The VPS node that my VPS is located on has Dual Quad Xeons and performance is amazing. They do not overload their servers and use SLM parameteres with Virtuozzo instead of the old school UBC. I know that I can use all of my resources without battling with other VPS instances on the node.
The Support
Solar's support is by far outstanding. I have never had to wait for extended periods of time to get an answer to even the most complex questions. I can rest assured that no matter the time of day, or night, there will always be a Solar rep there to answer even the stupidest of questions, in a very timely manner. Unlike some hosts that I have used, Solar's support understands my questions and gets them taken care of instead of giving nonsense responses to try and buy time to get the job done.
The Overall Experience
The overall experience at SolarVPS is awesome. I know that I can trust my online business in their hands. SolarVPS is highly recommended to anyone who needs rock solid performance with extreme reliability.
Support - 10/10
Network - 10/10
Hardware - 10/10
The Staff - 10/10
Just a warning... Watch out for that Douglas character that mans their live chat.
JaguarPC Vs SolarVPS? About RAM An Specials ...
Jun 28, 2007I am still looking for a good windows vps, i have solarvps on my list and i saw the jaguarpc specials:
STARTER PLAN
15GB Diskspace + 100% FREE = 30GB
256MB RAM Guaranteed + 50% FREE = 384MB
300GB Bandwidth + 50% FREE = 450GB
+ FREE PLESK Control Panel
+ 2 FREE MONTHS*
$49.97/month - 15% Discount = $42.47/month
So which one look better? Also is 384 MB of ram enough to run small servers applications such mysql, apache, a small vb game server, etc..
SolarVPS Support - Gone Downhill?
Oct 1, 2008I have been with SolarVPS since the end of January and for the most part I have been very happy with them (even wrote a good review of them on here!), with very few issues with the server or support. In the last month I have been seeing a lot of problems with my server and have contacted support on a few occasions. First off I don't care for their new support SLA, they only offer phone or live chat for "emergenices" and have been quite rude to me in both occasions I have contacted them. It also seems like they have outsourced their help (I was told when I signed up in Jan that they didn't do that) which is frustrating. I was on the live chat help today and the operator was very cavalier and even "hung up" on me when I still had questions. I then got back on and finished asking my questions, he then "hung up" on me again without waiting to see if I was done asking questions. That is just rude and poor customer service. I am pretty disapointed at this point.
I am also annoyed with their little screw up with Parallels and how slow they have been to resolve it (over a month) so billing has been a pain in the butt.
Anyways that is just my two cents and I was wondering if anyone else had experienced the same issues, or if it is just me.
SolarVPS: Slow Account Set Up?
Nov 16, 2007I have signed up today and i made some simple questions on their support ( how long does it take to configure the VPS etc. ). That was about 7 hours ago and i didn't got any replies yet.
Do they exist or are they slow?
Solarvps Vs Alphared Vs Steadfast
Jun 14, 2007I am currently deciding between these 3 companies for a vps solution. They all seem to be solid and provide good deals. I would just like to know everyone's experience in terms of speed, uptime, support handling and stablility.
Uptime & support matters the most to me.
SolarVPS - Completely Faultess
May 22, 2008Just thought I would post up a review on what I thought about SolarVPS, as I've had nothing but joy with them.
It was back in 2007 when I decided that shared hosting was getting to slow for my website, and I was advised to get a VPS plan. I was originally with Bluehost, who provided outstanding customer service and value for money, and I was very reluctant to move from them. My worry was that I would move to a service where I was pretty much neglected, and left with 0 support, and many server issues.
However I came across SolarVPS on these forums, and gave them a go. Well I used the lifetime discount voucher, so my package was pretty cheap as it was. My server was setup instantly after payment, and things have been going fine since.
I've recently started up a new project, and needed a new VPS hosting package. So I came along to these forums again today to look for some juicy VPS deals. Came across a fair few, some which did seem very good value for money, but the issue about customer service was bugging me. What if the CS was delayed, what if my support tickets were not addressed, and what if their live chat was only live a few hours in the day. After finding some good deals, I thought hell with it, I'l get another plan with SolarVPS.
So I found their nice 20% off coupon which I applied to my account, making the pan I bought again, pretty good value for money. Bought the plan, immediately received some emails regarding my purchase. I went to the live chat and was talking to one guy, Douglas, about setting my server up. It's the one time that I've felt I was talking to a human via live chat. Not only did this guy sort me out in a snap, but he had a great sense of humour to which is always a bonus.
So, within an hour, I now have a nice new plan setup with SolarVPS that I KNOW I will be pleased with.
Let me just gloss over the points about SolarVPS I think really stand out: ....