ServerPronto - How "Un"Professional
Feb 5, 2008
I phoned them this morning regarding a charge to my CC after submitting a ticket on January 3rd, 2008 requesting a cancellation through thier support system located at [url]. As per thier policy, they asked for a copy of your Drivers License (front and back) and your Credit card (front and back).
Being the cautious type that I am, I refused to provide this info as I did not need it to sign up, I certainly am not going to provide it now to "cancel" a server, so I made a call to my bank on January 3rd asking whether it was appropriate for them to be doing this.
Thier response was, for a subscription start, yes, it is acceptable, but for a cancellation, it is not required and not acceptable for this type of request.
I phone Carlo(s) this morning and our conversation went something along the lines of;
Carlo(s) - Good morning InfoLink how can I help you
Me - Good morning, how are you?
Carlo(s) - Not bad, and you?
Me - Actually, a little pissed off
Carlo(s) - Oh, tell me about it
Me - I sent in a request to cancel my Server last month (30 days) and you charged my (cut off)
Carlo(s) - This is about the copies of your Drivers License and Credit Card, huh?
Me - Yes, I (cut off)
Carlo(s) - I am done dealing with you (huh, WTF?), I am not cancelling the Server! (click!)
You guessed it, Mr. Friendly hung up on me. Although he was done dealing with "you", who the $%#@ is "you"? I am guessing he get's so many calls of people trying to cancel thier server and refusing to provide him the information.
I didn't even have a chance to tell him who "you" was before he hung up on "me".
Anyways, I called my bank, told them about the charge, the pulled the history on the call back on January 3rd and are starting the chargeback proceedings without question.
Just a "heads up" looking to do business with Mr. Friendly (Carlo(s) of Infolink).
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Apr 8, 2008
I has got problems with support from SofLayer from many, many times. I hosted my decicate server on different DC providers and thay are worst. Their's support work very slow, they was problem with easy realise my problems. I have commissioned recompilation PHP on my server 15 days ago and to day I has many problems with server. I loose my optimaze configuration, lose annex function and all configuration. Today I peaople from support install for me php5 as default, but I pleased first (main jobs from 15 days ago) to install php4 as default and php5 as CGI. There is disturbingm peaople from there don't write all ticket and many another persons from support contact with me to try realise problem.
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Mar 8, 2009
So many of you may remember the bad outage that happened back in January. The servers went down, I personally had to take charge of the situation and try to bargain with LSN to keep the servers up so we can all take our data out. LSN, said that we had to pay to get the server back up. And the thing is that if the server wasn't paid for that night, all of our data would be erased.
So I had to fork out over $300 just to pay this guys server bill.(And thanks to the few people that pitched some money).
He said that he'd pay me back by February 14. So I was like alright w.e. So I called him a few days before, and he basically said he was tight on cash and he'd surely have the money by February 28. So, I was like alright, so I'll let him pay me back by the 28th.
Now it March, I continuously call him, and no response. I got his wife a few times and she keeps saying that he isn;t in... I even opened a support ticket. I got a response from a hired Tech support agent that said he'll pass my message on to Mike. Still No response...
My tip to all of you, is stay FAR from dealings with Resellerways. They might be really cheap and you may say they're rock bottom, but their service is rock bottom too.
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Feb 5, 2009
Infolink = Serverpronto = Colopronto
Last Sunday we needed urgently a web server. We found that Infolink Serverpronto says in its website "2-hour activation on all servers!", I chatted with a seller who told me several times that I would have the server in less than two hours. That was the only concern since there was no other reason why we chose Infolink Serverpronto. I was talking with the seller for more than half an hour and as soon as I paid the seller escaped.
That was very suspicious and it was in that moment when I thought that the server was not going to be delivered on time. I was right, the server was delivered 15 hours later instead of 2 hours later.
Before we receive the e-mail with the server login info or any other info saying that the server was activated, I sent a message to Infolink Serverpronto ordering them to cancel the transaction as they haven't gave us the service we ordered. They ignore it and they decide it by themselves which service do we have to buy, even though we do not need that service. We ordered a hosting service available from a specific time, other service different than that is not what we ordered.
I ordered them the cancellation of the transaction six times in four days until today when the transaction have been completed. They have refused to cancell the transaction saying that "The refund is not warranted. The server was built and our Terms of Service clearly stipulate there are no refunds once the service is purchased." I was ordering them to cancell a wrong transaction, this is not a case asking for a refund because I don't liked their service. They argue has no sense.
Their other argue is: "The server was provisioned in accordance with our offering and was completed prior to your refund request.". Of course it was not provisioned in accordance since they have not given us the service on time, what they promised it through they website and they seller (I received by e-mail the conversation) and it was the only reason why we chose Serverpronto (this is a critical point to determine false advertising).
Another problem is that the cancellation of the server has to be made 30 days before you want it. That means that I have to pay also the next month. According to the experiences of other people If I don't pay they are going to report me to credit rating agencys.
Of course if we do not recover our money we will report this transaction as false advertising, fraud or what ever a local attorney company in Florida say.
Quote from BBB (Better Business Bureau) about Serverpronto
We strongly question the company’s reliability for reasons such as that they have failed to respond to complaints, their advertising is grossly misleading, they are not in compliance with the law’s licensing or registration requirements, their complaints contain especially serious allegations, or the company’s industry is known for its fraudulent business practices.
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Jul 8, 2008
After I canceled my server with these guys two weeks ago now they are saying they never received cancellation and keep sending me invoices. One of them is for like $300 for "non-payment penalty". Can you believe this guys? And I was a customer for like 2 years too. They won't get a cent more from me.
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