Sarora Vs. WHT
Apr 8, 2009
Interesting how WHT was completely smashed, compromised, backups lost, lots of downtime (trying to recover) etc, etc, etc, and all the threads concerning the WHT problems contain encouragement and praise.
On the other hand, Sarora, a budget host, suffers a crash, and in spite of their efforts to recover their customers' data, they are the target of barbs and spiteful comments.
Come on people, let's keep things in perspective. Does anyone here really expect a Sarora VPS 384 ($9) to provide the same service and reliability as a WiredTree VPS 384 ($44)? Even on my WT VPS I keep my own backups, and also use an independent site monitor. I don't trust anyone.
I had a VPS with Sarora because of the low price. In spite of the fact that they claimed fully managed support, I in no way expected to get the level of support that I get with WiredTree, and in fact, the support was not on the same level. On the other hand, I appreciate the efforts of Eric and the rest of the Sarora staff. Questions were always answered promptly and courteously, and my issues were always taken care of. In short, not bad for about ten bucks.
I did in fact cancel since I really had work to do and had to move on. If I would have had the luxury of time, I would have just waited for my Sarora VPS to come back up.
So, why isn't there any trash talk about WHT? I'll answer that... because it's unwarranted. Much the same as the trash talk regarding Sarora isn't necessarily warranted. Both situations were bad, were very inconvenient, and kept me from doing my work. But hey, WHT is moving on, and I believe that Shikhir and Sarora Hosting deserve the same consideration.
< Flames? Don't even try - I'm an old fart and just don't give a damn. >
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Mar 25, 2009
UPDATE
I have been with these guys just about a month now, and service has been great. There was a hardware failure a little while ago, which got fixed pretty quick. Even though they were probably scrambling, they still answered my ticket quickly and updated me as things progressed. I'm stayin where I am ;)
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BACKGROUND
I recently had been in a shared hosting account for maybe 6 months. Mainly I was just hosting my personal email, and had web space "out there" for whatever reasons. I had thought of ramping up some of my domain names recently and decided that my shared hosting environment would not cut it.
HARDWARE / VPS
All the hardware seems to be in top shape. The processors are as they said they were going to be, I have all the RAM allocated to me that I purchased, and the disk I/O has been great. I have zero complaints on the environment at this time. I went with the V3 VPS, which is plenty of power for my needs.
SUPPRT / SERVICE
Every ticket I have opened has been at least acknowleded, if not completed, within no more than 10 minutes. I have had maybe 5 tickets open, some with major questions like "Can you add these kernel modules", and some as simple as billing questions. All tickets have been completed in a very acceptable timeframe. I personally have a lot of cPanel experience, so I could take care of myself, but I have no doubt that Sarora would've held my hand the entire way, if not set it up for me, if I needed.
RECOMMENDATION
I was looking to get out of a shared hosting environment due to previous host performance and my wanting to bring more domains up. I looked at Dedicateds, which were out of my budget. I spent a couple of weeks looking at VPS offers, and none had what I wanted ( disk space, RAM, cPanel, etc ) for a price that I thought was in my budget. Then comes along these guys. I read some crazy stuff about their past, but I also read a lot into their good intentions and the support they had in the community. This is what made my decision to give them a try. I was going to start with just a couple of ancillary domains, but eventually moved most of my stuff over, after only a week with Sarora. I can't believe I am getting the resources and the support I am, for the price I am paying. I am hoping to be a long time customer of Sarora, and I will tell people I know that are looking for hosting, to give Sarora a shot.
I am not a religious man, but I took a "leap of faith" and so far it has panned out exceptionally. I couldn't be happier with my hosting decision right now.
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Mar 27, 2009
I'll attempt to keep this updated over time.
Ordered a V5 VPS, with promo code from showthread.php?t=850093.
Quote:
Originally Posted by SH
--20% OFF ALL SERVICES
--50% MORE BANDWITH, 25% MORE DISK
--10% MORE RAM ON V4+ PLANS
--FREE cPanel on V5 & V6 PACKAGES
Advertised services on sarorahosting.com for a V5 VPS at the time of purchase:
100GB disk
1000GB bandwidth
2768MB RAM (4256MB burstable)
7 IPs
~8PM CST 3/25/2009 - Ordered a V5 VPS with advertised coupon.
~9PM CST 3/26/2009 - Submitted a support ticket, as the client area still showed my server inactive, and I had not yet received any email with login information. Shortly after the ticket was submitted, I received the email with information.
Provided disk space is 100GB.
Provided RAM is 4256MB.
Provided bandwidth is unknown. PPP only shows "Class 1" under Network Usage in resources.
Provided IPs is only 2. This is as advertised in the sale thread, however, their order page advertises 7.
~11:30PM CST 3/26/2009 - Support ticket submitted with request to add advertised coupon bonuses.
~11:50PM CST 3/26/2009 - Support ticket submitted regarding IP addresses.
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Mar 26, 2009
General Info
Before I changed my hosting over to Sarora Hosting, I was with VPSLand. <- Terrible host btw.
I have been with Sarora for almost a month now, but sadly I had to cancel with them, since I don't need a VPS anymore.
Support
Their support is amazing! All the tickets I opened with them were completed within minutes. Both their sales and regular support is great, I asked them to install some applications on my VPS for me and they finished within an hour or so.
Hardware/Uptime
The processors are exactly like what they said they would be. The correct amount of RAM was given to me as well. There was almost no downtime what so ever.
I highly recommend this company to everyone! Their prices are great and so are their services
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Mar 23, 2009
(Since the board got wiped out recently, I figured I'd repost my review.)
Normally I would wait about a month before I give a review about a web host, but since Sarora recently had a problem where they left the hosting scene for a few months, I figured I'd give a review now to shed some positive light on Sarora.
Recently, I have been searching for a new VPS host to reduce some server costs. When looking through the VPS offers thread, I noticed a new little company called Sarora Hosting. They had some fairly good deals. Plus, them having their servers in the Tampa, Florida HiVelocity Datacenter sealed the deal for me. I did a little research and found out about the recent problem Sarora Hosting had. I decided to take a leap of faith, and I'm glad I did.
My VPS was setup pretty quickly; it was up and running a few hours after ordering. Once it was going, I started configuring my VPS with Webmin. I was having a few problems and contacted the Sarora team. They were quick to respond and helped me fixed my problems in a fast manner.
I am nothing but thrilled with Sarora Hosting. I would recommend them to any--nay--everyone looking for a VPS.
Update: It's been another few weeks and thinks are still going excellent with Sarora. They did take the servers down for a few hours for upgrade but it was done quickly and I was well informed of it happening. Sarora Hosting is sure to become a very well-known host over time.
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Mar 6, 2009
It is very hard to find these days hosts that are flexible, very nice, and are truly dedicated to what they provide. A good prime example I can give you is Sarora host, whom I am using atm.
I all started when I was looking for a VPS (Thread Located Here [URL] in the VPS Offers area. I had many questions for Shikhir, and he gladly answered them for me. I was wanting a VPS really bad, and their determination of satisfying their customers in a manner that they would be pleased to be part of Sarora Hosting. I, was one of those customers. I did not have a lot of money in my Paypal account, and I was in need of cPanel/WHM for my VPS, which was $11.99 / month along with their VPS 2, which I was wanting. They were so determined to have me as their customer that they gave me cPanel FREE of charge, that's right, FREE of charge. Now I was determined that this was the host for me. I also needed Fantastico, RVSkins, RVSiteBuilder for my VPS. That was offered to me at a very nice rate as well.
Next comes problem I had with my VPS. It all started with the IonCube loaders that were not installed (Or to my thought, they were, but weren't in the php.ini file). I opened a ticket, and the response I got to the ticket was in 3 MINUTES! That's how fast their support is. The problem was resolved with in 8 minutes. Another problem I had was I kept getting locked outside of my WHM because it kept saying "Brute Force Attack". I reported this and problem resolved with in 12 minutes!
Their tech individuals, such as Terri (System Admin), Shirkhir (CEO), Eric and many others are VERY knowledgeable. I encountered another problem and this time, I went to Live chat. Live chat was open and tech person was Eric. Problem resolved with in 2 minutes! Whenever I go to their website, I always see the Live Chat online and whenever I go on for any questions, there is always someone there!
Honestly, this is the best host I have ever been to and made the right decision to be with them. I will be sticking with them for as long as I can.
My Information with them:
http://dotxm.com (IP: 96.31.73.10)
http://imgzero.us (IP: 96.31.73.10)
And many more websites!
I am a very satisfied customer and I recommend Sarora Hosting
[URL]
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Mar 7, 2009
Normally I would wait about a month before I give a review about a web host, but since Sarora recently had a problem where they left the hosting scene for a few months, I figured I'd give a review now to shed some positive light on Sarora.
Recently, I have been searching for a new VPS host to reduce some server costs. When looking through the VPS offers thread, I noticed a new little company called Sarora Hosting. They had some fairly good deals. Plus, them having their servers in the Tampa, Florida HiVelocity Datacenter sealed the deal for me. I did a little research and found out about the recent problem Sarora Hosting had. I decided to take a leap of faith, and I'm glad I did.
My VPS was setup pretty quickly; it was up and running a few hours after ordering. Once it was going, I started configuring my VPS with Webmin. I was having a few problems and contacted the Sarora team. They were quick to respond and helped me fixed my problems in a fast manner.
I am nothing but thrilled with Sarora Hosting. I would recommend them to any--nay--everyone looking for a VPS.
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Apr 6, 2009
Sarora had some great reviews and a even more very tasty offers; sadly I bit.
Lets thrown down some dates, this will use the time on Sarora's servers to be fair.
VPS ordered on March 29th 2009....
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Dec 24, 2008
My last host was Crissic Solutions and with the recent problems I have decided to move away from them and Sarora Hosting has been advertising their services in the Crissic thread as well as the VPS offers forum so I thought i'd give them a go.
They seem to have 24/7 support however this is only technical, if you have any account issues or billing issues they can't help you and just refer you to their sales@sarorahosting.com e-mail address.
My problems have been endless with this company:
* I ordered their VPS at 15:03 on the 21st November 2008
* After e-mailing the company for a refund I got a response on 23rd November 2008 at 14:22 stating that they could refund or he could setup the server straight away so after some talking I authorised them to set it up.
* I was told they could only setup my server with 1 IP as they had run out of IP's so I enquired how long it would be until the other IP was setup and this was 12 hours so I said they could continue.
* They asked if I wanted directadmin (which it stated on the order form) and said it would take a few hours to license this.
* I asked how long and they stated it would take 12 hours to have the server fully operational
* I asked to have IP's that are consecutive e.g. .71 and .72 and they replied that they are unsure if they could do this (never had a problem with that request on any other company)
* I was told he would escalate the issue (he was head of VPS operations so who's he escalating it to?) in order to get it setup quicker.
* I was then offered a 70% discount on my 3rd month due to the issues which I accepted.
* 21:08 23rd December I asked them how much longer they would need and they replied "tonight, all fingers crossed", i'm sorry but I don't buy services and keep my fingers crossed that they'll come up.
* 23:36 23rd December I received an update that my server is being licensed with directadmin now.
* 11:49 24th December - I asked for a refund since my server was still not up. I was told "Your account will be canceled and you should receive a refund in a few days."
* I queried this and apparently their billing department is closed for christmas now (funny that since support is not closed and nor is sales)
* I have tried numerous live chats to ask them for contact details for the owner to no avail, I have added the owner to AIM and Windows Live Messenger and he has not come online yet.
* I tried the UK telephone number but I have rang it 4 times an left a message one and still no call back.
* The company brags about it's support and the number of staff they have yet their whois record and their ToS, AUP and privacy policy make it sound as if they have only opened up this month s
I have started to doubt how many staff members they have (especially after seeing the owner looks about 15 in his WHT display picture)
I find it odd that the staff can't access the billing but they can take new orders. So the company is all willing to take money but not refund it, even with their refund gurantee's.
I will definatly not be attempting to host with Sarora hosting ever again and I thought I would post this thread with my review so that other people do not run from sinking ships into burning ships like I did with Crissis and Sarora hosting.
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Apr 9, 2009
Interesting...
Quote:
This is to announce that effective immediatly VAServe LTD (UK) has acquired the assests of SaroraHosting and has taken over the day to day running of the company. We ask that your read the following very carefully
The current VPS hosting platform at 96.31.73.x will be turn off on the 19th April 2009.
There is no extension on this and if you have not taken a copy of your data on this data it will be lost. We are however offering a migration path to new OpenVZ/HyperVM nodes hosted at Colo4Dallas
If you wish to move please open a support ticket with the subject MIGRATION: <your IP> and someone will get back to you to copy your data over to the new location. Please do bear in mind this might take some time to complete so we ask that you are going to be patient
If you have already moved/relocated and wish to close your account please contact us with a ticket subject: CANCEL <ip>. Your account will be closed for you within 12 hours and all data removed and no further bills sent
If you have a Paypal sub please cancel it
If you have a refund request please contact us and we will give you the details of the old owner. We are not accepting any liability for payments made before the time of sending this email and we do NOT have access to the old paypal / credit /debit card system
IF you have questions please reply open a ticket
We do ask that you do be patient as this will be taking some time to resolve though we will be working as quick as possible
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Mar 30, 2009
Who will post your websites here hosted with faskvps or sarora?
I saw so many reviews about them, but seldom see the websites with these two hosting companies.
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