with the unfortunate loss of the last few months there's a need for reviews of hosts given that many things can happen, good hosts turn to bad and fortunately vice versa (ie the positive LeaseWeb thread that was posted the other day in Dedicated, I believe. It's great to hear those stories.)
So, for anyone expecting anything other than the standard 'FastHosting have been great for me' tale, then prepare to be disappointed. This is, as of today, a 1 month review for a London based 2x c2quad 2.00ghz VPS, with 1.5gb SLM RAM, 50gb HDD, 1.5tb transfer at $46/mo. Whilst this isn't my first host, it's my first VPS.
Background - I originally hosted my site on a server owned by the main admin of a site I moderated, free space for doing the work. I decided I wanted to put up a fair chunk of multimedia work, and it was 2001 so I moved to an unmanaged box at managed.com (now EV1 I believe?) Bad mistake. I wasn't ready for that kind of freedom, and a few months later I moved over to a small reseller account with cPanel which I got used to easily enough (having used Plesk originally on the 1st box). Against, constraints meant I decided to move my personal site to DreamHost whilst I resold the reseller space to pay for my overall costs. The DreamHost space simply isn't of high enough quality to resell, and the $200 a year I was paying felt like a decent enough deal as I was lucky enough to not suffer huge amounts.
Roll on to 09, my DH site is acting poorly over the space of a few weeks, users are moaning and my Reseller deal hasn't improved since I took it out about 4 years ago. I browsed WHM for a few days to find 'the right host' and nearly settled on one.. I did more research and found out whilst they offered what seemed a good service in general, a few major problems occurred late last year and I simply couldn't put my money down based on that. I shant name them as I'm sure it was a one-off, and unfair for someone who is not a customer to tarnish their reputation.
FH seemed to combine the specs I wanted, I was very eager to move hosting to the UK where virtually all my users are, and see if geographical location was all it cracked up to be. It works in online gaming afterall. Whilst I could beat the promises of space elsewhere, the enthusiasm that FH customers posted with convinced me that if I had a problem, these guys would sort it.
I had a bit of confusion with their signup process (it looks as if you can register a domain with them, but then it denies you when you try. This might be different now.) so I passed on a ticket enquiring about the process, as live chat was down due to the time (about 11pm GMT). A few minutes later I had a reply telling me what I needed to do, and an apology for the confusion. Whilst I can understand tech support being 24/7, I was pleasantly surprised that the sales team were still around to respond to requests.
I signed up and went to bed, hoping to hear something in the morning as they didn't make promises about set up times when using vouchers. This was fine. I woke up about 7am, to find emails in my inbox at around 4am welcoming me to the service and providing me with all the URLs I needed. I logged in to Virtuozzo, everything looked good and it was nice to see the overall panel for the first time. Now to log into WHM for the first time.. access denied. Argh! It was late when I did signup and I must've typed something incorrect into the root password field.. so amateur! I fired off an apology to tech support around midday hoping they could reset. They verified my details, escalated it to a senior (fantastic! I was kinda expecting a phone call at this point to prove I wasn't a scammer! I'm glad they take security seriously) and then I had my password reset within the space of about 30 minutes or so.
WHM VPS was a real eye opener, on a reseller box it's pretty limited, but on a VPS it's such a fantastic tool as you really feel like you're in control over the operating system without the complexity of command line if you're not used to setting things up.
Ping rates from Cardiff to London have been constantly good (<30ms, and pingdom's London box gives me between 2 and 5ms on the IP), and I'm able to pretty much max out my 10mbit port on my 20mbit Cable line. Perfect. With Dreamhost I was getting maybe 200k/sec, and my reseller account (who were hosted at LiquidWeb) I got about 350-400 at most. Ping rates for both were 100-200ms.
I installed my Invision PowerBoard, which has 3,500 members, 400k posts, about 60 users online and about 3gb or so in content minus any mp3/video links I uploaded separately.
The thing *SNAPS*. I've rarely seen anyones forum load so smoothly, let alone mine.
During the issues at DH, I was used to seeing page gen times of 15secs, this whole month I've barely seen it over 0.05 to 0.08.
Early on, I had a few problems.. I wasn't getting any joy with the nameservers resolving and I had noticed syslogd was down, and I couldn't bring it back up. I fired off a support ticket covering both elements at approximately 12pm GMT (so between 4am and 7am US, depending on the coast). I wasn't expecting this issue to be resolved for a few hours. By 12.30GMT I hadn't had just an email confirming received, I'd had 5. Each email told me who was dealing with the issues (it'd been passed to 2 engineers, 1 for each element) and they kept me informed as to what was going on. The 5th email confirmed my nameservers were running fine and that syslogd was back up and running. I was truly impressed. The only other ticket I've logged has been to sort out the RDNS entries, which I believe cannot be dealt with by myself anyway.
I filled in a questionnaire, because I was truly pleased with the way every query I had asked, regardless of how trivial. I don't know if it's a particular 'gimmick' of the ticket system they used, but the lowest I could flag my tickets was 'Important'. Even that speaks volumes to me. When I filled the questionnaire in, I thought it would be nice to mention by name each person who had helped me. I think I put about 10 names down in total. It's tricky to describe, because my server doesn't cost much in comparison to others, but I feel like my query is critical to their upkeep, and I get treated as if it's a local mom-n-pop store.
Over the last few weeks, I've read a lot of WHM threads, particularly the VPS section to see how other peoples experiences are, not just with my host but in general. A lot of the time people are told that they can't expect the specs they want in their budget, or that VPS can be a tricky scale up to reseller, even when managed. There's a lot of negativity in places, and that's a shame because it means that a lot of customers haven't had the experiences that I have.
Because there has to be some criticism, because the world is not perfect.. I'd just say as polite, speedy and effective the responses to my tickets have been.. they lacked letting me know what they did to fix any problems. I'm still a bit wet behind the ears, and whilst I don't mind playing with options, am wary of breaking things.. I'd like to know 'is this something I should've known how to do, and if so.. how'. But that's not their job, their job is to keep my box running and that's the priority.
It's a clear 5/5 from me, I think that much is obvious. I paid my 2nd months hosting last night despite money being tough... I'm happier with my (small, but important to me) customers and my own site on quality hardware with excellent support and having to eat cheap supermarket noodles for a few weeks, than eat well and suffer the consequences of the $5 'unlimited' hosts out there.
Is London Hosting Centre in any way connected to BlueSquare 1, 2 or 3 in connection terms, for example with BlueSquare went down would London Hosting Centre still be up etc...
After reading so many "negative" points or points which cause pain to dedicated server owners, I think it is important to focus on any "GOOD" resolutions and responses one gets from DC technical staff .... so, here goes our personal experience with the staff over at GNAX (Tranxact Global).
Server Down (panic sets in as client calls): 01:55 PM Tried Avocent - power cycles - server still down: 01:57 PM On the Phone to GNAX (Ed): 02:05 PM (asked to raise ticket, whilst he looks) Ticket raised: 02:11PM Acknowledgment (Ryan): 02:18PM Resolution: 02:19 PM (failed Power Supply)
I was later to find out the PSU was actually replaced with a brand-new one on the server! My client was happy, and so was I!
I think if all DC's offered a comparable concern for their clients (who actually PAY them for the service), we'd have a reputable industry out there!
I got into a discussion today on "Out of London" Data Centres. I have been thinking about it today. Could anyone advise of any data Centres that are on the outskirts on London, (30 - 50 Miles max for travel reasons) as I have customers who request Co-Lo out of London (FSA regulations etc) but I only seem to know of one.
The rest as far as I know are either full or pretty old and cannot deliver the power or the connectivity. I know if I go to East London there are a few - but they are rather close to London - if I go west I then am still in London but on the Heathrow flight paths etc.
If I want to get out of London and don't want to go to Manchester or Milton Keynes - where do I go? The Data Centre at Buncefield bit the dust- so is there anything available? - I am talking, on-net with atleast 2 major carriers and decent security. I had to laugh about two "so-called" 'out of London data' centres that I called - they are basically square rooms with an aircon unit in the corner, not even a battery backup and a 10Mbps Telewest connection to THE!
Just wanted to get everyone's ideas on something. The web development company I work for is actively seeking business throughout the world. All of our applications are currently hosted on servers in the north west UK and London.
It may work out that we pickup some business in South America, South Africa and Asia.
A lot of people in our company are saying that it will need to be hosted near to our clients for speed issues as if we try and host the websites and backend applications from the UK they will be too slow. Surely the point of the internet is that it doesnt matter where the stuff is hosted. Colleagues are saying that if we are trying to administer servers on the other side of the world the poor connections will mean we will struglle.
In some of the countries the infrastructure must be pretty advanced. London has huge POP on the net and surely this will help.
Hosting stuff for clients based in South America isnt too bad as I think we would be ok hosting stuff in America. Likewise I'm sure there are similarly developed countries in Asia will be able to provide hosting. Not too sure about South Africa.
My question obviously is what do you think of colocation in Ontario outside of Toronto? I'm doing preliminary research and would appreciate any feedback.
Please assume ping times and speeds are comparable to Toronto, with similar pricing. Same backup power, bandwidth restrictions etc.
My server is currently co-located in Redbus Meridian Gate, but my current colo company has put up their prices.
Anyone got any recommendations of a cheap colocation provider in Redbus for a 2u rackmount server, dual P4 Xeons, with about 10gb of bandwidth a month, preferably with remote reboot.
I'm after some recommendations for dedicated hosts in London, UK.
My budget is reasonable (about £400 / month). I don't want a reseller, I would sooner go direct to a main host, someone reasonably large. Like The Planet but in London.
I want a very good reliable service (don't we all!).
I'm aware of Rackspace, but aside from that any recommendations welcomed!
I have 100+ sites on this hard drive, and one site in particular that meant the world to me.
My host sent the drive to Gillware first, but they failed saying that the file system was so severely damaged that they could not recover anything.
Then shortly after, my host sent it to DriveSavers, a very well-known company, but they also FAILED.
I'm extremely depressed because of this. Please don't post if you're going to say "make sure you do backups next time" because I've heard it 504329504395 times now, and while I do realize my mistake, saying that does NOT help me.
I am willing to spend ALOT to get my sites back. I still have hope. Are there any other companies out there BETTER than DriveSavers? Assuming that you'd still have hope even after two companies failed, where you would you go or what would you do?
How can I find the data transfer rate on the server. I have done ifconfig -a , it display the amout of data has been received and transfered. I want to see the live data transfer date. Can I able to check it?
My host just recently sent the hard drive with my sites to a data recovery company called Gillware. Website is [url]- but they failed and gave the following reason:
Quote:
Originally Posted by Gillware
Unfortunately, your file system was so severely damaged that no data can be recovered. We will make arrangements to return your drive via UPS. Sorry we could not help you further.
Gillware Inc.
Do you guys think there's still hope?
The hard drive is now being shipped to a more well known company, Drive Savers - [url]and I'm guessing that this is the last hope, because the more the drive gets tampered with, the more chance of permanent data loss.
So yeah.. I was just wondering what you think? If the file system is so severely damaged, do you think it STILL can be recovered?
I've been hosting my personal sites with MonkeyWrench Hosting for around three years now (coming up in January I believe), and I figured I'd share my experiences with them!
I've gone through a few hosts in my time, and some of them have been pretty rough. After using paid hosts, a niche free host started up that I stayed with for around a year before they eventually closed down.
I switched to MonkeyWrench Hosting at that point as a place to host my sites and store my files, and I have to say that I've been impressed throughout the time I've been with them.
Uptime/speed: Fantastic! The sites have been perfectly reliable and speedy whenever I've gone to access them, and I haven't had any complaints from users. I did come across MySQL going down on one of the servers (I have two accounts for different purposes that are on seperate servers) in the past, but it was resolved quickly before I even needed to get help.
Support: I've used the support a few times, but not for anything critical since there's not been the need. However, everything that I have asked was answered promptly in a professional manner.
Pricing: Again, no complaints here. The pricing is pretty cheap, especially for the quality of service receieved. They aren't the cheapest on the Internet by any means, but you generally get what you pay for. I'm aware of what my realistic space/bandwidth needs are anyway, and I'd rather pick a host that clearly advertises what you'll receive over an 'unlimited' host.
All in all, MWH have been a fantastic choice and I couldn't have hoped for anything better.
So, thumbs up to Jonathan, and keep up the good work!
I'll report my domains for the moderators to check them out. =)
I've been very happy with Virpus since I joined. There was 1 issue that has plagued me since the beginning and that was that I was not receiving e-mails on my ISP e-mail, my main e-mail. Not to big of an issue except that I didn't get any news updates or know when my tickets were replied to, or even when I was past due on my bill. 3 tickets later and their solution was for me to use another e-mail address, which was kind of a pain for me since each of my e-mail addresses has a specific reason which only specific e-mail get sent there for organizational reasons.
First off I have to say the VPS I was using was top notch. It easily outperformed my LiquidWeb VPSs and quickly became my primary VPS instead of my backup like was intended. I took advantage of one of their specials a while back which was a 512MB RAM cPanel VPS for $19.50/month which is a steal since the cPanel license alone is $15/month!
So now to why this is probably my final review of this company. Communication is lacking greatly. It was good at first, but now it's non-existant.
Over the weekend all my sites went down and I had no idea why... because I never got the e-mail saying they were moving data centers (if it weren't for a small thread on WHT I would never have known). I also did not receive any updates on extending their ETA so yet again I had nothing to tell my clients. The only good thing was that I run a free hosting company (Host2x.com for reference) and I offer no uptime guarantee since it's a non-paid service.
Ok, so the sites are back online and everything is working nicely... well I recently hit the 70% mark on my disk space usage so time to start looking for an upgrade. I created a ticket on April 23rd asking if they would allow me to upgrade my plan to their biggest VPS plan and to my surprise I never got a reply. I would think that a billing ticket asking to upgrade to a plan that costs more without the transfer of the discount I'm receiving would be a welcome ticket for them to reply to, but I was incorrect in thinking this. So I ended up purchasing a dedicated server last night because I cannot wait to see if they will assist me with upgrading my account or not.
What seemed to be a good company quickly turned to nightmares. I purchased a couple domains. All went well. Then paypal emailed me saying they are high risk and wanted me to confirm I made the payment and service was given. So until I did the payment was held. They blame the held on me and threatened me to release it or they will cancel my account.
So they finally gave them the money and all was well. Well I did a stupid thing and decided to get a VPS from them, they have good deals so I thought, whats the worse that can happen. Well shortly after, I get a email saying because your payments are unreliable, we are waiting a week to setup your vps which is complete udder crap.
So I just said screw it and said give me a refund then and about 2 hours ago I try logging into my client center and my account is gone.
I am hoping one of them see this so we can get this worked out. In the mean time I opened disputes on all of the payments.
I just want to take the time and review Hivelocity. Boy oh boy, where to start. I am just so pleased with the customer support they offer and I don't even own a single product with them.
I currently own a server with another comapny and I am always looking at other options for cheaper prices, better services and etc.
I found Hivelocity through WHT and I took the time to start up a live chat which was answered quickly from Kevin. Kevin was very nice and welcoming. I was asking about discounts they could provide and etc. Kevin showed me their reseller program which seemed to be something I may be interested in. After a 15-20 minute chat with Kevin, he offered to add me on MSN if I ever wanted to chat which I thought was pretty nice.
After I got off live chat with Kevin, I decided to keep researching Hivelocity. I immediately signed up on Twitter (I never had a Twitter Account). I saw they had some awesome deals. They were offering an awesome deal today it looks like this:
"The next person to go to our site, open a live chat and say "I just got your TWEET" gets a Core2Duo 3.0Ghz e8400 for $5 the first month."
By time I even got onto Twitter, I noticed that this was already taken. I kept browsing their Twitter and hey what do you know, another great deal it followed like this: "The 1st $5 Core2Duo sold in about 20 seconds so lets do it again. The next person to open a live chat saying "Give me a $5 Server" gets it."
I decided I was going to be late as the last one sold in 20 seconds. Well, it turned out it did get sold but, I got into a Live Chat with David from Hivelocity.
David informed me that the server was sold and I was a bit too late. What do you know, more great discounts! He offered me the same server for $5 on the first month. I decided not to take advantage of the offer as I wouldn't be able to put much use to the offer. I will be moving to Hivelocity within the next 1-3 months.
Overall I am very pleased with the great offers they provide and the support is just amazing!
Based on the sales support and the deals they provide, I did a bit of a rating on Hivelocity.
Sales Support:5/5 Deals:5/5 Overall:5/5
Also, if you decide your interested in Hivelocity's awesome offers, I would follow them on Twitter! They are constantly updating their Twitter and offering great deals. Their Twitter deals are 100% and it's pretty awesome a company like Hivelocity offers products and support so great!
I joined Limestonenetworks back in 2008 when it was a small company. At the time they offered the best price on the server I was looking for, so I took the plunge. The first 2 months were great, I enjoyed the stable network, and responses from the support team were fairly quick (1-2 hours response time). From there on it was all downhill, my servers were constantly down, and the support team took longer to answer my tickets. I didn't think this was a big problem, so I stayed with Limestonenetworks even though it was having problems with their network. Near December an incident occurred that really pushed me over the edge. My servers had been down for hours, so I opened a support ticket, and one of the agents replied and told me that the downtime was due to an upgrade in their network.
Again, I came to conclude that it could be far worst, so I stayed, one of the reasons was that I didn't want to switch my game servers over. It's important to keep in mind when you are running game servers, IPs play an important part because that's where you get your traffic. Near January the network upgrade at Limestonenetworks was still taking place which caused my bandwidth meter to stop working. This really scared me because I didn't want to get charged for overages due to the fact that my servers were receiving DDOS attacks, and I wouldn't know when to close the ports.
This incident actually turned out to be positive for me because even though I went over my bandwidth quota they didn't charge me for overages. I was very happy because this was like a late Christmas present, so now I was even more happy to give my money to Limestonenetworks. Now you might ask the question, how is this going downhill? Even though they didn't charge me for the overages, I still lost many clients who were angry at the fact that their game server were down.
In the end this network upgrade actually cost me 3 clients who were paying ~$60 per month. I let this slide because at this point I already had two servers with Limestonenetworks and I really didn't want to switch over due to the fact I would lose my IPs. The next month, February, was no different, I had more issues with Limestonenetworks. Starting of this month I was getting large DDOS attacks, which kept pushing my bandwidth over the quota, and I ended up paying close to $200 dollars just for bandwidth overages.
At this point they started to nickel and dime me for every single penny they could get of me. I don't know if they were having financial problems, or if it was due to another reason. Again in March I went over the quota, but at this time they told me that I had to pay per gigabyte which would result in a $500+ charge in bandwidth, and after talking with multiple agents, I was finally able to reach an agreement. They had changed a policy all of the sudden due to the fact that they knew I was a good customer and would keep paying for the overages.
The problem I had here was that I didn't mind upgrading to plan after I knew how much bandwidth was going to be used, since they don't offer any sort of DDOS protection, and game servers result in large DDOS attacks occasionally. I understand that Limestonenetworks was not at fault, but by making me pay per gigabyte was a bit harsh, since I had never been late on a payment, and had multiple servers. Try to remember that I stayed with this company even though I lost multiple clients because of their network outages, but they didn't care about this, all the care about is nickling and diming customers.
From that point on I have been living on the edge because I don't want to pay for an upgrade before hand due to the fact I don't know how much bandwidth my server will be using. Even if I upgrade to a different package it does not offer an insurance due to the fact that if I receieve a large DDOS than I orignally predicted, I would still end up paying per gigabyte.
This company has turned from having potential to just making their customers run away. Now the other problems I had with Limestonenetwork is the support they offer, which has been declining since I joined. The associates are very rude and don't really care about the customer's experience. I didn't include every problem I had with Limestonenetwork because it would make it a very long read.
Network - 10/10 Downtime - 5/10 Customer Service - 2/10 Overall Experience - 4/10 Would I recommend this company? NO, I urge everyone to stay away, unless they like to deal with problems on a daily basis.
Also from reading other topics on this forum, I personally believe that Limestonenetwork is overselling and their network can not handle the load.
I've got high end server from WholeSaleinternet.I've been with Wholesaleinternet for 4 months now and I am extremely happy with them.Got an awesome server for a cheap price, a Quad-Core Xeon 8 Processor (3.0GHZ), 32GB RAM, 100mbit port link. Support:
Sales support is slow but tech support is fast!
That you very much Aaron/Wholesaleinternet!, keep up the good work!
I have posted an review earlier as well for 2 month : 2 month review
Let me summarize my experience so far,
Technical Support - 10/10 Really fab. even though I was on semi-managed plan, they never made me feel I was on a semi it always felt as if I was under complete management, they did every task I had asked them to do, which I didn't get on any other semi-managed host earlier.
I have no sort of complaints about their technical team, they tried to solve some problems which were due to the billing dept.
The minimum response for a ticket generally around 10-15mins and the completion with in an hr.
Billing Dept - This is some dept. that has kept me in wonder-land. Some times the replies were so pleasing and most other times the tickets are ignored. From, almost 2nd r 3rd month, the billing dept. tickets don't get regularly replied and used to bump the tickets in order to get a response to the query. Which I got some how, in a apologizing manner (no complaints for that :p)
Now, for the past 1 month we have been having some serious problems.
First, I had recd. some black-listed ip's when we joined virpus, we failed to check them (mistake on our end agreed 100%), which probably even they might not have been aware of.. As, we had a minor mis-understanding with godaddy during domain registration, my friend registered the domain using one of our partner address who resides in Singapore, where as the registration was done from India. Godaddy, assumed this was a spam registration and refunded the amount. So, we had to register the domain through another partner who resided in India. Godaddy was cool after we gave them the complete details, where they wanted some ID proof, and we provided them.
Our ip was on the black-list, we thought since our domain was spam-listed for a day, (until godaddy took it off) it made the hosts to assume the domain was black-listed, so we had manually submitted forms and proofs to most of the anti-spam agencies and mail providers, where they took the ban off the ip with in 15-20 days after we joined virpus.
Our domain was no longer under black-list, but ip was still under black-listed in some sites, such as rediff, it took more than 2 months to set the things straight at rediff, where we did some config added from the tech.dept. such as setting up spf record, and did a few tweaks here and there.
Even after making all these efforts, our ip was still under black-list of some ISP's. Our main domain (the domain which was under bl list earlier) loads well for every user, but our child domains where we have blogs and other activities do not load for lots of users. The ping results in the internet gives 100% but on their particular systems it gives no ping. Some times, the site loads wierdly such as,[url] might load but [url]might not load, and vice-versa, some times local ping fails but site loads, its all wierd and we found the reason to the problem to be ip after some minor confirmation from our end. We were losing our revenue of more than 60% just because of the failure of loading on the site, the tech. dept used to ask the ips which are facing prob to check if they are blocked, but its not possible to give ips of users who visit as guests and others, we have noted reports on other sites that our site wasn't loading for them. We still were able to give few ips for check and found them not-blocked on the ip. The sites are able to be viewed for all from proxy sites such as stage6.info but we can't ask each viewer to go to proxy site to view if they are unable to load, it will become ridiculous and we might lose our entire traffic some day.
We had shifted our domains temporarily to other vps where we noted none of the users had a single complaint, we were there for more than a week, which ensured the problem was not the domains but the ips, again after returning to the virpus hosts, we had created 3 tickets to sales/billing dept. to issue fresh ip's, got 0 reply and mailed to mr.Ken using : kenneth.odem@virpusnetworks.net got no reply after 48hrs.
We have to agreee, Earlier,mr.Ken was so helpful he helped us when we didn't have any funds to issue, since we had an dispute with an item where our payment was delayed by paypal. So, we had paid them almost 10 days later than the due date where mr.Ken was so helpful and saw to it our VPS could stay online despite the payments not been released.
In thanks, we had directly mailed our check we got from an ad-agency, which again made around 5-10 days in the payment, which made our balance stand in the positive note, we have our balance in the account for the past 3 months so that there are no dues left.
But, in the past 1 -2 months the replies have been disappointing.
We planned to leave virpus and join other host, where we burnt our hands, we looked for other reputed VPS and had a few in mind after our staff suggested few good organizations(don't prefer to name them here as it would be mis-leading).
Since, virpus wasn't ready to refund the amount in the credits we decided to continue with virpus atleast as a sideby host. Later, some how our members suggested we used virpus as a main host, so we wanted fresh ip's to get rid of the damn problem we are having but we have recd. no response for the past 1 week.
Now, lately after the maintenance our VPS was down for approx. 26-27hrs on april 25th Saturday, where our traffic is usually on the weekends. We lost the compelete traffic and revenue. When we asked if it come under credits, we got response as : This was the result of scheduled maintenance we cannot, it would not qualify under our SLA. (just giving the main result statment off the entire reply recd. from sales). Its some thing we would like to regret but for sure this isn't some issue, which could make us think to get to a new host.
The reply from the sales dept. has made our staff making funny betting, as one would win if we get a reply and other would if its not replied with in 48hrs, lately the first one is winning () due to lack of communication.
This might be our last month. Our next due date major amount would be taken from the credits, so a very little amount would exist in the account. We will stay with them until our amount with them is spent.
We had enjoyed really good with the tech. dept but the sales dept has been really poor in the recent past. I am forced to say this as even after mailing we haven't got response where, mr.Ken stated if our tickets were lost or some thing, mail to him but either didn't work so far.
Once, earlier when we requested for change of ips we were said some $7 or some thing would be charged for the swap, when we made other enquiries about it we didn't get a response till date
My tickets which lay un-responded: 203497 509467 385781
509467 and 385781 are double-post of the ticket, but got reply for none of the above tickets. Was expecting a reply for 1 atleast.
I was ready to pay excess charge for the new ips as there some mistake from my end in failure to check the ips before getting them but I wanted some concession as the major mistake was from their end while dispatching ips. I am not refusing to pay but I wanted the concession, got no reply and the above tickets are a proof of them.
Our staff online time and their live chat time don't tally, so we can't make any contact to them on live as well.
I am not sure if this is mis-understanding or what, but it has been a mixed experience for me. For sure, their sales crew have to be increased that's some suggestion I would strongly do.
I can recommend this host to any one for the tech. support they provide but can't guarantee them for the sales dept. replies based on my past/recent experiences.
Totally my site down for around ~30hrs including all the maintanence and other reasons, it could be a bit less but I am rounding it off, for sure its more than 28hrs
My over all rating: 7.5/10 Tech. Dept - 10/10 Sales/Billing Dept - 5/10
my site submitted for review via report feature I tried to give all my experience on virpus and I am not against any one for joining virpus nor have any fights with virpus team.
May be if we get response from sales we might still consider continuing with virpus but that stands low at the moment.
