Regarding Indiatimes Hosting Webhosting
Sep 23, 2008
i want to share my experience with all those people who wish to opt hosting plan from indiatimes team.
actually i have opted 1GB hosting plan from indiatimes( @ 2999/- ) and i am very very disappointed from their services regarding hosting services from hydrabad office & customer services from gurgaon office.
when there is a problem with our domain being not working due to some server issues, and bychance we complaint through E-Mail. these are the steps followed by Indiatimes:
By Hosting support:
1) no repply to the customer E-Mail after complaint
2) waiting for a day customer calls. they say please E-Mail us the problem.
3) then you tell them on phone you have e-mailed already ( I DON'T UNDERSTAND WHY DO THEY ASK YOU TO MAIL WHEN THEY HAVE TO READ IT AFTER PHONING THEM.)
4) next question" they ask you from mail you have mail and on which e-mail.
5) SO THE SUMMARY IS PHONEUP AT HOSTING SUPPORT, SEND YOUR E-MAIL AT THE SAME TIME AND ASK SOMEBODY TO CHECK IT THEN AND THERE WHEN YOU ARE HOLDING THE LINE.
6) so after introducing your problem finally you can only sit and wait. that it will be resolved some day. no acknowdeldgement or reply of the mail comes back. when you phone them they say when it will be resolved we will get back to you.
NOW WHO KNOW IN HOW MUCH TIME ( is this technically a hosting support if they don't know the problems and appr. of solving time ?) .but during this free time you are too busy calculating your losses and reputation in the market.
looking to the fact that there are other company who are providing hosting services like Yahoo, rediff etc. infact in cheap manner but they are more reliable and good support.
i personally suggest that if you are looking for good hosting company & good hosting support then at present indiatimes is not a good option.
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I've just received my second suspension from them, for having 5 visitors on my website, which was abuse of their resources.
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Every time I would get these notices, I'd work with them and it was found that one comment bot was hitting my site repeatedly (one post several times in a row which really shouldn't cause any problems anyway) and would cause things to raise. In their email, their support said:
Quote:
Your account is unsuspended now. Please check and prevent future overloads.
Also we can block ip addresses of your referrals, when all connections is from one ip instead of suspending your account. Should we block 92.48.193.58 and similar?
When I said yes, I was sent this reply:
Quote:
Hello,
IP 92.48.193.58 blocked in our firewall. We'll act similar way, when your account will be leeched from one IP. Now this ticket is being closed.
So tonight, I redo a post, since their hotlink protection isn't stopping hits on the photo being linked to, which involved uploading an image and deleting the old, and shortly thereafter I get this:
Quote:
Dear Customer,
We have suspended your account due to resource abuse. Please find the related information below:
top
top - 20:21:33 up 30 days, 3:26, 5 users, load average: 5.07, 4.89, 5.22
Tasks: 187 total, 1 running, 186 sleeping, 0 stopped, 0 zombie
Cpu(s): 0.5% us, 0.4% sy, 0.2% ni, 70.9% id, 27.9% wa, 0.0% hi, 0.1% si
Mem: 4148484k total, 3998792k used, 149692k free, 130440k buffers
Swap: 2096440k total, 7720k used, 2088720k free, 2881224k cached
PID USER PR NI %CPU TIME+ %MEM VIRT RES SHR S COMMAND
13504 username 20 0 0 0:00.23 0.4 27668 16m 4864 S php
20277 username 20 0 0 0:00.23 0.4 27672 16m 4860 S php
2093 username 20 0 0 0:00.25 0.4 27628 16m 4848 S php
8232 username 20 0 0 0:00.23 0.4 27636 16m 4848 S php
9399 username 20 0 0 0:00.23 0.4 27624 16m 4848 S php
12099 username 20 0 0 0:00.24 0.4 27636 16m 4844 S php
8449 username 20 0 0 0:00.24 0.4 27628 16m 4840 S php
9530 username 20 0 0 0:00.23 0.4 27620 16m 4844 S php
mysqladmin proc stat
+--------+---------------+-----------+-----------------+---------+--------+----------------+---------------
| Id | User | Host | db | Command | Time | State | Info |
+--------+---------------+-----------+-----------------+---------+--------+----------------+----------------
| 50484 | username_wrdp2 | localhost | username_wrdp2 | Sleep | 344568 | | |
| 50537 | username_wrdp2 | localhost | username_wrdp2 | Sleep | 344525 | | |
| 50615 | username_wrdp2 | localhost | username_wrdp2 | Sleep | 344329 | | |
| 77636 | username_wrdp2 | localhost | username_wrdp2 | Sleep | 300652 | | |
| 121657 | username_wrdp2 | localhost | username_wrdp2 | Sleep | 240337 | | |
| 202546 | username_wrdp2 | localhost | username_wrdp2 | Sleep | 154415 | | |
| 306259 | username_wrdp2 | localhost | username_wrdp2 | Sleep | 50092 | | |
+--------------------
All of them supposedly me. But at any rate, only 5 users at namecheap can apparently bring about a suspension. I have never in my life had such treatment by a host. Most of the site is a static site, where most people land. And this is for less than 50 people on a daily basis.
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People I know who have WordPress pages at places like Dreamhost, Lunarpages, all the rest have way more traffic than I do and yet they don't have these problems. I'm just sick at they way I've been treated there.
Whatever you do, don't host with namecheap. I'm truly sorry I did. And if anyone wants to verify that I host with them, it's hauntedlights.com, obviously a really exploitable site. It's about haunted lighthouses.
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Quote:
Advanced Hosting Package
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The team here at thehost review is pleased to tell you that we are very much pleased with the service you provide. We constantly research the market for better options with regards to hosting. No doubt there are other service providers who are more affordable with regards to hosting, and also offer more on their package deals. Unfortunately for them their service is not as good as yours.
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