My 8 Month Review Of UbiquityServers.com

it’s been about 8 months since I first started doing business with ubiquityservers.com so I thought I’d give a review of my overall experience with them. Even though I did sell my GSP in the past few months (cannot disclose the company name due to NDA), I still do have one dedicated server and a VPS with them.

||Sales||
Before even speaking to any of their sales reps, I was impressed with the amount of locations they had and had already liked the reputation that the Mzima network had. Back in February I was looking to expand my GSP and was able to get in contact with Michael Gazzero, one of their sales representatives. Michael was able to answer every question I had regarding their different locations, prices, bandwidth and hardware they had available. Luckily around that time they were leasing out servers they had overstocked, so I was able to get a deal on an overstocked server setup in Dallas. As I expanded, Michael was very responsive in negotiating new deals for other locations and stayed past his clock-out several times just to help me out.

I also decided to get a VPS through them while their 55% deal was going on. There was an issue with getting cpanel/WHM properly setup, but it was still done within an acceptable time.

||Setup||
Mostly all of the servers I had to get setup through them were done within 48 hours of time with no problems at all. On one of them, there was an issue with the current hard drive that was in it so it took an extra day to get setup but their staff was very nice and understanding and compensated me for the extra time it took to get setup.

||Security||
Their staff took every precaution to protect my security as well as theirs. I did have an issue with one of my servers getting hacked into (which was my own fault for changing the pass they supplied me with to an easy pass that was then brute forced.) Their support staff instantly caught it, helped me secure it up and gave me some advice. This was done even though it was an unmanaged server. They also take every precaution to verify your information if you are requesting an important thing to be done which let me sleep a bit better at night.

||Support||
Their support is literally 24x7. Often times in the GSP business, you will find kids that will complain about a 10ms jump in ping. As much as I hated to, I called up Ubiquity a few times between the hours of 2am-5am regarding the ping jumps just to make sure there was no major issue happening within their network. Without even a grumble or a sigh, their support staff would look at the tracert my customer supplied me with and made sure to get in contact with the peer that they felt was the culprit. A few of the times it was fixed within the hour, and other times it was fixed within the next day. I know that some times companies do not have full control of where their network peers through once it gets local, but I was happy they at least attempted to point out the problem to the peer that was responsible.

||Uptime||
If there was any downtime, it was always my fault. But with just a simple submitting of a support ticket, it was back up in minutes.

Overall this is a great company to work with. I was happy to be able to work with just one company and have the availability of several locations. I wish I was able to keep running my GSP so that I could do even more business with them, but maybe in the future when I have the time to delve myself into another business endeavor, I will definitely purchase more servers through them.