Intermittent Timout On HTTPS - Rackspace Baffled
We are running RHEL4 over at Rackspace, customers are experiencing occasional timeouts when browsing https
Firefox reports:
The connection has timed out
The server at mydomain.com is taking too long to respond.
I have had this happened to myself while I had an SSH session on the server and nothing appears in any of the logs (checked all relevent)
http is still browsable at the time and my SSH session did not drop.
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Seriously. We're currently with Superb, and they can't keep up with what we need. Horrible support, inept technicians, confusing price schemes, it's a total mess. We've named the company piñata Superb in honor of their techs and sales team, its that bad. Giving them the benefit of the doubt, I don't think Superb is in a position to support us. We resell co-location to clients we do work for, such as Web site design, back-end communication, all large e-commerce sites that do lots of business and see lots of traffic. Currently, we have several clients with Superb, each one has multiple servers, but nothing load balanced- each server fills a specific role (Web, database, etc.) What our client is looking for is redundant, load balanced servers, and I have absolutely zero faith that Superb can handle an enterprise setup like this, given the established track record we already have with them. Will Rackspace be any better? I hear all sorts of praise for them, with the only negative being price. Can Rackspace handle, say, several Web servers all load balancing a single Web site, with multiple SQL servers? Am I asking too much from Rackspace, or from Superb even? Is there another company that can offer a rock solid network, techs who know and care about their clients, that can support a multi-million dollar a year ecommerce client? Can you successfully co-locate this size of a setup or should we encourage our clients to bring this in house? My experience with Superb and other smaller hosting companies before them has basically destroyed my faith that a hosting company can handle what we need. Someone make me a believer. Does anyone else do this at this scale?
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The Planet, Rackspace or Liquidweb I have a couple of customers recently, and find that I would like to put their sites into a dedicated server environment. Which is a better provider in terms of support and reliability? These companies do seem to be the more reputable ones. What are the important things to look out for in the servers?
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I wanted to share my experience with Rackspace Cloud, till now their support and service are a+, the control panel used to be slow but not it's fixed, the only problem i faced till now was with their control panel file managed but it's not that important as you can use ftp instead, i have cloud sites account with them to host my site Rapid Zone and i strongly recommend them.
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Does Rackspace Worth To Buy?
I want to buy Rackspace dedicated server service, but after I search at WHT, I found some said it good and some said it not good. If I want to don't worrired about security issues. Would you recommand me chose Rackspace? Or do you have any recommand provider?
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We were looking at a server on Rackspace for $300/month, but I wanted to see if there are any reputable companies which can provide a similar service for a bit less money. Technically we could go with RackSpace, but there's got to be a service just like RackSpace but costing less? Our site only receives approximately 500-600 unique visitors per day, but once every two months or so we get a huge spike in traffic. Our current hosting provider has us on a VPS plan (we pay $80/mo) and today the server crashed because of a huge amount of traffic. We run an e-commerce site with many SQL queries involved, etc. I'm looking for a well established company.
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so we are in a situation where we need to upgrade our hosting situation. We are pretty excited about Rackspace, but there is one fairly large issue that we need to overcome. We currently run a Windows based server with a MySql Db. Rackspace (due to contractual deals) do not support that combination. If you want MySql Db then you have to go with the Linux product. So, i can't very easily change my db from MySql to MSSql. Is there issues from going from a Windows Server to Linux Server? I have never dealt with a Linux Server, but the good thing is, the folks at Rackspace seem very helpful and would probably be able to step me through the processes. what are your thoughts? should i switch Server types, or Database Types?
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RackSpace Support Is Terrible
Ticket # 080528-05561 Rackspace Ticket support is terrible. They have let me down three times already in 3 different separate occasions. If I had known they were this bad I would have never had signed a 24 month contract with them. If you want up time go with rackspace, if you want service...well go somewhere else. My server has been down for over 4 hours now. They have site URL monitoring service however that doesn't do any good. All it does is inform you that your website is down...they don't actually try to fix the situation! So I sent them a ticket right away. About 3 hours later I have not gotten an update so I call them. After a couple of minutes they tell me it is a ddos attack and they can't help me. They banned a couple ip addresses if you call that help. Now I am requesting more information from them and probably won't get a response until the morning. Total down time is 4 hours and 55 Minutes and counting...
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