We are running RHEL4 over at Rackspace, customers are experiencing occasional timeouts when browsing https
Firefox reports:
The connection has timed out
The server at mydomain.com is taking too long to respond.
I have had this happened to myself while I had an SSH session on the server and nothing appears in any of the logs (checked all relevent)
http is still browsable at the time and my SSH session did not drop.
I started off my website which consisted mainly of a Phpbb forum (Always running the latest version), a basic chatroom incorporated into the phpbb's mysql DB, and a few html pages with Yahoo Small Business. I found Yahoo to be terible after a while, so I moved to Lunarpages.
Everything went so smoothly and I was impressed by there custumer services, and everything had been running great over at Lunarpages..... Until last week....
Apparently my "Top Process" is to high. A Php script consuming to much cpu/ram????
My forum Mysql DB is about 133Mib in size. It's pretty much untouched phpbb 3.0.2 forum apart from using a basic ajax chat for the last year or so.
It has 600 users, of which no more than 20 online at once. Posting about 100 posts per day.
The only thing that has changed since I signed up with LP is that my Mysql DB has grown by about 30MiB.
Ok, so fair enough if I have outgrown a shared server, but now they recomend I moved to a dedicated VPS.
I saw so happy using Cpanel but they tell me it isn't available on their VPS. I feel I'm going way out of my depth with a VPS. Is it hard for a total newb to use?
Has anybody got any recomendations?
I´ve read that a whole https website might be better for SEO than just a mixed version. So I want to change the whole website to https.
We are using Plesk 12 on Win 2008 R2.
One Website is using DotNetNuke 7.3.2.
How can I automatically set the whole website to https?
What happens to the users that just type domainname.com without http or https.?
What is the right search engine friendly technique to permanently redirect to the https version even when the user is not using the application protocol prefix http/https?
Where can I do the setup in Plesk 12 fro Windows?
Are their any other drawbacks that I have to think over before I do the changes?
I have set up an Apache web server that has ssl enabled. If I go to https://myserver.com I get the 'it works!' page and the certificate is valid and trusted. If I go to https://myserver.com/myapp that also works (it's an Oracle weblogic deployed java app that I'm fronting with Apache).
I would like to configure Apache so that when a user goes to simply https://myserver.com it automatically directs them to https://myserver.com/myapp rather than showing the 'It works!' page. I have read some documentation and experimented with setting a redirect via the https.conf file and even the ssl.conf file but nothing seems to work. I either get a 404 or simply the 'It works! page.
I'm having problem with godaddy shared server. I've signup with godaddy since 2006. Within the 2years, godaddy has been having so many downtime. Replies from them were always pointing faults to my internet service provider, but everytime I could serve other websites with ease.
View 9 Replies View RelatedMy employer hosts a website for a company that has a .co.uk site and a .com site. The .com site generally cannot be accessed but the .co.uk site can always be accessed. Both sites are on the same server (which we maintain), but an outside company hosts the DNS records and refuses to admit there is a problem.
Since one domain is accessible and one isn't and they are both on the same server I'm pretty sure it's a DNS issue. I did a report on www.dnsreport.com and it says there are lame nameservers on the .com domain, but the .co.uk domain doesn't show that issue.
Am I on the right track with lame nameservers?
my vBulletin forum members start complaing about an intermittent forbidden error message:
Forbidden
You don't have permission to access /vb/forumdisplay.php on this server.
Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request
i did tail -f /usr/local/apache/logs/error_log and find lot of lines like this:
[Fri May 9 17:13:33 2008] [crit] [client 217.69.189.2] (24)Too many open files: /.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
i also found the vb folder and all folders inside it have permession of 775 and all files have permession of 664
We are hosting a Git server (using Gitolite v3). Our users are interacting with git over an https connection. Here's the relevant versions of software:
Apache 2.4.6
OpenSSL 1.0.1e-fips
Red Hat Enterprise Linux Server release 6.5 (Santiago)
git version 1.8.5.3 (Server Side)
git version 1.9.2.msysgit.0 (Client Side)
Users sometimes encounter an SSL error message when attempting to run git commands that talk to the server (e.g. clone, push, pull). The error message is "Unknown SSL protocol error in connection to servername:443". Users can usually simply try the command again, and it will then work successfully.
I've managed to capture a bit more output by setting the GIT_CURL_VERBOSE flag, see output below.
Code:
* Couldn't find host servername in the _netrc file; using defaults
* Adding handle: conn: 0x2587c40
* Adding handle: send: 0
* Adding handle: recv: 0
* Curl_addHandleToPipeline: length: 1
[Code] .....
Hi there,
Firstly, I want to say that I signed up with Softlayer because I heard they had better support than EV1. If that's the case, EV1 must be really horrible.
That being said, I've had an issue with my server every since I got it from them a few days ago. I moved a bunch of high traffic sites that use PHP and MySQL on a dual core dual processor server with 2 gigs of ram and a scsi 10k disk.
It is running Plesk 8 (which I theorize 'could' be the problem).
I am not stating it is a hardware problem or a software problem because I have no idea what the problem is. Here are the symptoms:
- Every few minutes all my PHP and MySQL sites begin to run very slow. It takes about 10 seconds before a page is loaded.
- During this time, sites that do not use MySQL and PHP seem to run fast, but perhaps a little slower than normal.
- When i attempt to log into SSH during these moments, it pauses on the screen with the black cursor and waits and takes about 30 seconds to log in.
- When I log in, or when I am already logged in and I view the load and memory usage during these times, there is no correlation between the cpu usage or memory usage and the slow downs
- They occur all day and all night.
- When these moments do not occur, the sites are all blazingly fast.
- Load is rarely ever above 1
- I have MySQL and PHP running on the same box.
- I have disabled any possible Plesk cron jobs including drweb and the backup cron that runs every 15 mintues. However, I have manually run it and tested the server and it does not cause any slow down.
- One cron job I have on one of the sites I host (http://www.perfectpeople.net) updates a new image every 25 minutes. This certainly does not cause the problem, and recently two images have shown up not found but the db is updated so you see that image not found error. This has never occurred before and I theorize this is the result of the same issue.
---------
None of these issues occurred with any previous servers. Softlayer techs keep telling me everything is fine, repeating over and over that it loads fine on their side, being completely unhelpful.
Some notes to avoid pointless responses:
1. If other sites load fine, and ping is fine, it is not a bandwidth or traceroute issue.
2. If CPU and memory usage is fine, it is not a load issue.
---------
The only thing I can theorize based on my limited knowledge is that it could be a hard drive seek. I do not know if that will cause SSH connections to slow down and PHP and MySQL.
Any help would be greatly appreciated.
I started getting small periods of intermittent connection errors about once every hour, lasting for about 1 to 5 minutes each time:
Can't connect to local MySQL server through socket
'/var/lib/mysql/mysql.sock'
I enabled the error log and did some other monitoring and established 2 things:
- the server doesn't crash/restart, it keeps running throughout the errors
- the errors do not match the load on the website, as sometimes when 500 users are online there are no errors, but when 300 are online they may by prolific
I checked many forums and then made 5 changes:
- changed the directory containing the mysql.sock file so only file owners or superusers can delete files from it
- I changed the default socket file setting in both my.cnf and php.ini
- I read about SELinux causing such a problem, so I disabled SELinux completely, rebooted the server and double-checked that it is indeed disabled.
- I changed the maximum amount of open files allowed by the operating system from 1024 to 30000.
Despite all these changes, I still get the errors. I then read that there is a workaround by using TCP/IP instead of the sock file. I tried that, but I still get the error intermittently in the form of:
Can't connect to MySQL server on 127.0.0.1
MySQL server 4.1.20, PHP 4.3.9, client API 4.1.20, CentOS 4.3, Intel P4 2.8GHz 1GB RAM
Rackspace provides great uptime, however their ticket service is terrible. It takes them 3-4 hours to respond to normal tickets and 1-2 hours to respond to emergency tickets. If it's a real emergency they ask you to call them but when you call them the person never finishes what they are suppose to do. The person starts and then goes to dinner or their shift ends and nothing gets done.
Well I learned my lesson before and decided to call them instead of submitting a ticket. So I called them tonight at 6PM to tell them my website was hacked. The guy on the phone said it looked like it was a mysql injection. He said would remove some things and ask for a restore and I said okay fine and hung up. An hour passed and didn't receive an update via phone call or ticket. Where did this guy go? Well his shift probably ended. No sense in calling again since it won't leave a trail...
So I submit an emergency ticket on 2008-05-18 19:24:39
No response until 22:05:07 they apologized for the extreme delay and said restore was starting.
Here it is 23:03:25 and my website still isn't restored.
This has happened to me 3 times already and it takes rackspace around 5-6 hours to do a simple restore (I have the support tickets to prove it).
I would understand if it was a crappy hosting company..but I am paying close to $500 a month for a server and expect better service. Does this happen to anyone else or am I an exception to the rule.
It's been 4 hr 22 min since I first submitted a ticket and around 5.5 hours since I first called them and my website still isn't restored properly...
I bought a server with RackSpace, for the network, support, quality, and other reasons.
Anyways I am starting up a new VPS division, and thought why settle for the rest when you can have the best. Because there is all of these "budget providers" out there that use cogent, and dual or quad core servers.
So I thought that if I bought the best server I could, with the option to keep upgrading (off peak hours of course). With premium bandwidth, and still be competitive why not?
The server that I bought through RackSpace is below.
Dell PowerEdge 2950 III
Dual Processor, Quad Core Intel Xeon L5335
8 GB Memory (Fully Buffered)
4 x 146 GB (10k RPM) 2.5" SAS Drive(s), Raid 5
Unlimited Data Backup
100 Mbit Dedicated Port
80 IPs
Like I said I will upgrade that server when it gets time, because it could still use some tweaks. Also after this, me and RackSpace where talking about a cluster, but I don't know how that will work out, I think that it would be nice if it didn't pose any problems. And also load balancing.
But anyways I have not received the server as of yet, and I was wondering if anyone could give me your opinions. As this is my first time, and want to make sure that i am going about everything correctly.
I also have hired 3 admins, just for this venture, that have alot of knowledge with VPS nodes.
Also we where wanting to use virtuozzo , but they don't sell it. Would you recommend VMWare, or HyperVM?
I need to obtain a qutoa for a hosting from 3 hosting company (this is a project for a state goverment so you guys know the drill). I am contacting Rack space, who else on that level I should contact.
View 14 Replies View RelatedAbout a month ago I switched from Virtual Private Hosting on ************ to dedicated hosting on RackSpace. It was definitely an improvement, but I'm still dissatisfied.
Here are painful parts of my experience with RackSpace:
1) RackSpace wanted me to sign paper contract (************ didn't require that). That paperwork took almost a day (several hours of my efforts + some wait time). Sales guy couldn't open several versions of "Microsoft Office Image Writer" that I emailed to him, so I had to resend the document in different format.
2) It is a little unpleasant to deal with RackSpace sales guys. They forget (or "forget") to answer some of my questions; use some slightly unpleasant pushy sales techniques. Is it typical for any sales reps, not only RackSpace's sales?
3) After the contract was signed, it took RackSpace almost 4 days to install the server. I signed the contract Wednesday July 3rd 2008 and was hoping that on Saturday-Sunday night I'll be able to move my web site (postjobfree.com) to RackSpace. But RackSpace set up my server only on Monday - not convenient time for me and my users to do the move.
4) RackSpace promised me that they would help with the migration. They gave some tips, but not all of them were good. For example, they suggested me to shut down my web site for few hours while I will copy my database. Not a good approach for 24/7 service. So, basically I was mostly left on my own with the migration.
Fortunately, I used advise of Omar Al Zabir about smooth web hosting migration: http ://msmvps.com/blogs/omar/archive/2006/08/27/110061.aspx
Ironically - it was Omar's recommendation to use RackSpace for web hosting that made me pick them.
5) Average response to my ticket requests is about few hours (2-3 may be?). Sometimes ticket response time is shorter; sometimes it's longer (up to a day or even more in some cases). It's an improvement in comparison with ************, but is that really the best in hosting industry?
6) Most of the time responses are good, ...............
I have dedicated server P4 3.2 Ghz with ThePlanet for 4 years now. Since I want to upgrade a server I started to think if it will be good idea to change to the Rackspace.
They offer AMD Opteron 246 for pretty much same price I am getting my P4 3.2 Ghz at ThePlanet. Is it faster processor?
I do not need faster CPU, I want to upgrade Hard drive but if I am getting faster CPU it's good.
Several points here.
1. I can not complain about ThePlanet. Never had a problem. And whenever I had opened ticket they were answered in time I expected.
2. I need a good/fast network.
Should I switch?
Good morning. I have been a customer of Rackspace for approximately 2 years. I love their level of service. However, I'm paying $475 for a dedicated server with the following specs:
Single AMB Athlon 64 3200+ 2.0Ghz, 1B RMD, 80GB HDD
Are there less expensive alternatives that provide similar level of support as Rackspace?
We are a web design firm and we provide hosting for our customers who design their websites with us, we do not promote ourselves as a web hosting company. We are in the market for years and the most thing that confuses us is the hosting problems. Server problems when occur take all of our human resources (we are a small company) and that affects our other (main) work which is web development.
We've tried a lot of reseller then VPS providers, each provider will experience some problems even after a long time of stability.
Sorry for the long introduction but it was necessary to let you know what exactly I want. I know Rackspace from a long time and I was happy when I found out that they are providing a new service (mosso.com) especially for web design firms, they provide 80 GB of disk space with their zero-downtime network and other cool features for $100 monthly which I think is very affordable compared with Rackspace's reputation even it's more than what I pay for my current provider but I'm really looking for stability that makes me concentrate on designing and programming. The problem is that they told me that their customers must have a U.S bank account which we don't have.
Can you suggest companies that provide same quality services with affordable prices (reseller or VPS)
I am looking for hostings companies that are comparible to Rackspace or are competitors to Rackspace. I have two of my clients on Rackspace and I love their level of service. Unfortunately, some of my smaller clients are balking at the $400+ monthly cost.
What I really am looking for is a dedicated host that offers a package with good managed support as well as handles technical questions/issues related to system administration such as MySQL troubleshooting, password protecion, or Apache configuration. I have heard that www.servint.net is very good, but their $200 and $300 monthly packages are sold out.
I want to buy Rackspace dedicated server service, but after I search at WHT, I found some said it good and some said it not good.
If I want to don't worrired about security issues. Would you recommand me chose Rackspace? Or do you have any recommand provider?
need a couple of exchange accounts 1&1 charges $6.99 per account and rackspace $14.99 per account
also with rackspace you have to have atleast 5 accounts
i guess i need a 2nd opinion here which one would you go with and why
also how secure is rackspace's exchange against hackers
and if you have exchange only hosting what happens with the actual site?? like when someone types it in their browser
I run a company in the UK that has about 10 dedicated servers, such as db and web servers.
I also have a SAN device with data of around 1.3tb
Been a customer with rackspace for last 3 years and am now shopping around for better value for money.
With rackspace you pay a premium for support but the charges are becoming astronomical and I also feel that they dont look after you concerning price after becoming a customer.
Is there a rackspace alternative that can cope with 4tb of san data, 100mb unmetered and unlimited bandwidth running on an internal gigabit network?
I am looking at the higher end bracket and dont mind the solution being hosted in the US or UK.
I have been debating over 2 webhosts. I know w3schools.com is hosted by maximumasp and their site loads almost instantly. I also know rackspace is the top dog for web hosting. Which one would you recommend. I am a new web administrator.
View 1 Replies View RelatedI've been with Rackspace for about a year and a half, thought I'd share my experience. It was.... so-so.
Quick summary:
They try hard, but their techs don't seem to know what they're doing. I give them an "A" for effort and a "D+" for results.
Sales
The Rackspace sales process is tricky. They will quote a very high price for a very long contract, but it is negotiable. I got quotes from 3 places: Rackspace, InetU, and Datapipe. They were originally all about the same, but Rackspace negotiated down 30+%. I did agree to a 2-year contract, because I had heard lots of good things about Rackspace and didn't anticipate any problems, but in hindsight that was not a good idea. Ask yourself why they need you to sign such a long-term agreement... why are they so worried you'll want to leave, after all? In the future I'll avoid contracts longer than 12 months.
Hardware
Top-notch. I never had a problem. Not much else to say here.
Features / control panel
Rackspace has its own account management portal for things like billing, bandwidth graphs, support tickets, DNS, etc. It is quite good, intuitive and easy to use. One nice feature is the ability to manage multiple users on your account and give them different permissions.
One thing that could use some major improvement is the server monitoring system. "Rackwatch" as it's called is very limited. Most monitoring systems even at discount hosts have more advanced features. Rackwatch did not always catch website outages for us (even extended downtime), so I had to use an outside monitoring service. Also, Rackwatch gets turned off during scheduled and emergency maintenance, so if you want to know your real uptime, eg for SLA credits, you'll need outside monitoring.
Uptime/Network
Decent. The bandwidth is high quality. The only major problem we had with the network was last fall, when their entire datacenter went down several times over a few days due to a car accident outside. I won't rehash the details here since it was all over the Internet at the time. They did issue a credit for a small portion of the monthly fee that month. I think they had another major outage this winter, but it didn't affect our server.
Support
Rackspace has built their reputation on "fanatical support." They do try very hard, much harder than other hosts I have used, but I was not impressed by the level of technical knowledge. I had some problems in the beginning because they told me some wrong things about how their database backup software worked, which caused some crashes. Later, a technician logged into our server to install new managed backup software (without scheduling a maintenance window beforehand or notifying us), and managed to kill the ethernet and bring the whole system down. Rackwatch conveniently "missed" the outage but it showed up on our other monitoring service and we tracked down the cause in the server logs. I brought this up in a support ticket but it was ignored.
The good thing about Rackspace is that you can get them on the phone anytime, and they will respond quickly to support tickets -- Not necessarily with the right answer, but at least they respond quickly. I think that's basically what they mean by "fanatical".
Earlier this year Rackspace started upgrading its managed backup system, and that's when things really went downhill for us. First there was the issue with the Rackspace tech killing our server and then ignoring us. Then, we were having serious load issues for about a month. It caused major problems on our website and we were frantically trying to figure out what was wrong with our application for a couple weeks. Finally it turned out that it was caused by their new backup software hogging all the system resources during evening primetime. If we had a more experienced staff here, we probably could have figured that out relatively easily ourselves, but we don't -- that's what we're paying Rackspace thousands for. If they are going to make changes to the server like installing new backup software, it's up to them to make sure they don't destroy the system. We finally figured out what the problem was and mentioned it in a support ticket, but that ticket got ignored, too, and we gave up. Since Rackwatch couldn't detect the downtime (it just checks whether http is running, not whether it's actually serving up pages), they didn't recognize it as downtime for SLA purposes/credits.
We don't have time/desire to babysit our web host, so we decided in the end to move our server elsewhere. Now we regret the long-term contract, because we'll end up in collections if we don't cough up the several thousand dollars left on our term. If you ever do sign a long-term contract, I strongly recommend that you insist on a clause that lets you out of the contract if service is sub-par. I'm sure the "big guys" do this. We didn't think of it at the time we were negotiating, but wish we had.
Conclusion
Overall rating: 5/10
From what I've heard, this was not a typical experience with Rackspace -- most people seem to be pretty positive about them. We might have been unlucky. But I also think they have a very powerful PR machine, and you can probably find a comparable host for half the price who spends a little more money on techs and a little less money on advertising and polishing its image.
I know that this post will get deleted like the last ones but I'm tired of getting spam from a Rackspace customer. sendemedia.com keeps claiming that I "agreed to receive information from Consumerbase and our partners". Bull. I would never sign up for intentional spam. Additionally, they're using an email address that I haven't used in literally 5 years that only gets spam any more.
But I report them every time to rackspace.com. And, apparently, given that they never do anything about it, rackspace.com is just fine with the spam.
Don't host with them! WHT will likely delete / water down this post but if you read this do not support rackspace!
I heard the other day from a very reliable source that this is a fact and they expect it to happen sooner rather than later. Since they seem to set the bar anyway seems it was only a matter of time. Anyone else aware of this or am I the only one? Searched the forum before I posted and nothing came up. Seems like a significant development to me...
View 14 Replies View RelatedLike a couple of others that have posted here recently, we are looking to switch hosting from Rackspace to someone else. We've been with Rackspace for 3 years, and host 2 dedicated servers with them for our e-commerce business. We were with three other hosting companies the 2 years before that with many headaches, and Rackspace really stabilized the IT part of our business.
But they don't seem to be too competitive on pricing as our business grows. Our servers are over 3 years old now, and we just wanted to upgrade to comparable HW. We have already replaced a couple of hard drives and would prefer to be proactive. But they won't move on their pricing which would be a SIGNIFICANT increase in our budget, and most of our original support team has moved on, and I don't sense the same level of support we once had.
Our system is Windows-based running Cold Fusion. We have a web server and a database server running SQL. I have a full-time Cold Fusion developer on staff, but need Windows managed dedicated servers for our growing e-commerce retail business. We sell products to consumers - we do NOT resell IT services. Our shopping cart and back end system was all developed in house in Cold Fusion.
So these are some of the possibilities we have come up with to replace Rackspace, and I would appreciate any feedback from those that may be utilizing services from any of these companies:
savvis
datapipe
handynetworks
crystaltech
att dot com/gen/webhosting?pid=10395
theplanet
Rackspace worth the $$?
The name, service and reputation is excellent but their prices seem to be much higher than similar services at other reputable providers.
The client looking at rackspace MUST have a reliable server, backups and security. These are not optional.
Is rackspace worth the extra dollars? Buying peace of mind or buying the name?