Web Hosting :: Softlayer: Intermittent "slow Down" Every Few Minutes

Intermittent "Can't Connect To MySQL Server"
I started getting small periods of intermittent connection errors about once every hour, lasting for about 1 to 5 minutes each time:
Can't connect to local MySQL server through socket
'/var/lib/mysql/mysql.sock'

I enabled the error log and did some other monitoring and established 2 things:
- the server doesn't crash/restart, it keeps running throughout the errors
- the errors do not match the load on the website, as sometimes when 500 users are online there are no errors, but when 300 are online they may by prolific

I checked many forums and then made 5 changes:
- changed the directory containing the mysql.sock file so only file owners or superusers can delete files from it
- I changed the default socket file setting in both my.cnf and php.ini
- I read about SELinux causing such a problem, so I disabled SELinux completely, rebooted the server and double-checked that it is indeed disabled.
- I changed the maximum amount of open files allowed by the operating system from 1024 to 30000.

Despite all these changes, I still get the errors. I then read that there is a workaround by using TCP/IP instead of the sock file. I tried that, but I still get the error intermittently in the form of:
Can't connect to MySQL server on 127.0.0.1

MySQL server 4.1.20, PHP 4.3.9, client API 4.1.20, CentOS 4.3, Intel P4 2.8GHz 1GB RAM

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Softlayer Service Is Slow At Night
I have server with acompany, and after tracing this server I found it is hosted with softlayer.
I feel that Internet connection at this time is getting very slower than morning in my time, I tested this coz i used to move big data from server to server, and i found if i moved data at night it is very slower than in the morning... approximately if a 1GB requires 5 min in the morning it will take 15 at night...

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What Difference Between "desktop"、"work Station"、"server" Board
we may class the board into "desktop"A"work station"A"server" board,

i know they have price difference,

i want to ask any other main difference of them?

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APC :: Shows "timeout" And "out Of Memory" Errors With Php Scripts
We have installed APC 3.1.3p1 beta (and also 3.0.19 stable seperately, to test) and we are seeing a lot of "out of memory" and "timeout" errors. For example, a php scripts dies saying the available memory is 256Kbytes, and the script tries to allocate 256 Mbytes of memory.

Here are the APC settings:

[APC]
apc.enabled = 1
apc.shm_segments = 1
apc.shm_size = 128
apc.max_file_size = 8M
apc.stat = 1

and PHP settings related to memory is

memory_limit = 1024M

We have tried included apc.php file to watch out the cache, but it doesn't show any kind of fragmantation or etc. related with system, instead it shows "timeout" and "out of memory" errors with php scripts.

We have thought that the error can be related to /dev/shm as you should increase apc.shm_size in order to obtain more memory, therefore we have mounted /dev/shm as 4Gbytes. The server has 8Gbytes of memory (using 64-bit CentOS).

Note that once we set apc.enabled = 0, the problems go away, so it's definitely something with APC.

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"Can't Connect To Local MySQL Server" + "IPS Driver Error"
During peak times (especially weekends) many of my site's users have been reporting intermittent 'IPS Driver Errors' in the forums and the following error in the coppermine gallery:

Quote:

Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' (11)

(The forums and the gallery are the main parts of the site).

I'm assuming that the site is having problems handling the number of users trying to connect to SQL. I tried increasing the max_connections and max_user_connections settings in my.cnf but it doesn't seem to have made a significant difference.

What do I need to do to fix this? Would I need to upgrade my server specs or is it something to do with the server settings?

my server specs: AMD Dual/Dual Opteron 270 with 4GB RAM.

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Any Way To Stop Spammers From Forging The "From" Or "Reply To" Fields
possible way to stop spammers from forging my website's domain in the "From" or "Reply To" fields? I just received 1700 bounced e-mails in my inbox from spammers using my domain in the "From" address. Really freaking annoying, and I don't want my website to get blacklisted.

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Kazix / Fatnetwork / "Mark" And "Jacob"
A year ago I started up a website for me and some friends. By the end of last year ( December ) the website had died and I knew that I ( being a broke college student ) wouldn't have the funds to pay for a renewal.

I contacted Kazix and told them I was having trouble figuring out how to cancel my account and asked if they could do it for me or inform me how. I received the following email on Dec 18th 2007:

"Sir,

As soon as the hosting is about to end. You will get notice from our billing department.

-- Regards, Mark Senior Administrator fatnetwork.net/"

I figured this email would tell me how to cancel my account if I did not wish to renew it. I never received such an email.

I found out Friday that my banking account was over-drawn. I thought this was through my own error, but when I looked closely today, I noticed it was because 2co.com, the third-party billing company used by Kazix/Fatnetwork, had charged me for hosting renewal and had caused my account to go negative.

I sent them an email informing them that I had asked back in December for my account NOT to be renewed and that they had in fact went ahead and renewed it anyways. I requested that they reimburse me the charge of the domain, hosting, and overdraft. I had wrongly thought that my domain name was processed through them as well.

I received an email from billing@fatnetwork.com saying:

"Your domain is not registered by KAZIX – only hosted
See WHOIS by yourself
The respond you got not from us – from GoDaddy – your domain registrant

( Who is removed )

You never requrested a cancellation from us – blame yourself for over drafting, you should know where your account hosting with
I’ll refund the charge of $44.99 and cancel the 2CO subscription as well as your account with KAZIX– that’s all I can do for you"

I wasn't really expecting them to reimburse my overdraft charges ( really, why should they pay for their mistake that harms others? ). And I fully admit that I did honestly forget that my domain name was registered by my husband and not by Kazix. What did surprise me was the tone of the email. I did use the Kazix's contact form on their website to request that my hosting be stopped. Why would I contact Go-Daddy if I had completely forgot that they were the ones in charge of my domain? If I hadn't contacted Kazix, why did Mark send me an email from fatnetwork in response to my request to cancel my account? Yeah. Someone was just being rude and snippy because they didn't want to admit that they made a mistake.

I sent a reply back to the rude man and informed him that I found his email to be very rude and not a good way to handle customers. I also informed him that I did use the contact page on Kazix's website and that I fully knew who my hosting was through.

I received this email as a reply:

"I’m sure you have some other things to do Saturday night – not only be rude
I’ve responded you( from home, because billing is working only Mon-Fri )
I’ve refunded your charge immediately
I’m very glad you are not our customer anymore
Have a great weekend
Jacob
Billing Department"

Me and my husband were both floored when we read this. Who would handle customer support this way? I couldn't believe that he would have the gall to call me rude just for me pointing out his own rudeness. Then of course there is the nice touch of "I'm very glad you are not our customer anymore." Could you imagine someone in retail or any other face-to-face business practice saying this to you?

You know I didn't leave Kazix because I found it to be "bad." I just left it because of my own financial reasons. I had some technical problems with them before and found them to be helpful. If I hadn't experienced all of this, I probably would have recommended them to others and used them again. Now? I seem them as a shady group of characters who care more about their customer's money than they do about their actual customers.

As I see it now, they obviously did not want me to cancel my hosting with them and obviously wanted to renew my account for the money. What about my say in not wanting their services anymore and wanting to keep what little money I had left in my checking account? It didn't matter.

Stay away from Kazix and Fatnetwork. Let my bad experiences be your warning.

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"no Longer Listening On" "named" /cpanel
i install cpanel on my server

i have problem with dns ( ping)

i restart named and take this message: ....

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What Should I Do On Server To Make Url On Archive With "/" Not "?"
I has changed my server before 5 day ago

I note there are something error on my archive page

it was like this before I change my server

www.3walim.com/archive/index.php/t-7439.html

not if you use url above it will redirect you to vbulletin/archive/index.php

but if you make url as this
www.3walim.com/archive/index.php?t-7439.html

it will work right

the problem is now I have more than 40 K of page on google indexed with "/" so and google will remove it cuz all page it now redirect you to archive/index.php not to threade

I open ticket and they tell me vbulletin not have any thing to do to fix it it must doing from server

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Server Intermittent
I'm having problem with godaddy shared server. I've signup with godaddy since 2006. Within the 2years, godaddy has been having so many downtime. Replies from them were always pointing faults to my internet service provider, but everytime I could serve other websites with ease.

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"Intel P4 3.4dc" Versus "INTEL CORE 2 DUO E6600 2.4GHZ"
I have currently a server with a "Intel Core 2 duo e6640 2.4Ghz".

Now the company I'm at moving to a new data center and offering me a box for the same price with a Intel P3.4.

As I understand I would move from a two core to a single core CPU.
In the first move letter they send me, they where saying I would get a CPU plus, plus 1 GB mem more.

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Intermittent Forbidden Error Message
my vBulletin forum members start complaing about an intermittent forbidden error message:

Forbidden
You don't have permission to access /vb/forumdisplay.php on this server.

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request

i did tail -f /usr/local/apache/logs/error_log and find lot of lines like this:

[Fri May 9 17:13:33 2008] [crit] [client 217.69.189.2] (24)Too many open files: /.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable

i also found the vb folder and all folders inside it have permession of 775 and all files have permession of 664

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Intermittent Timout On HTTPS - Rackspace Baffled
We are running RHEL4 over at Rackspace, customers are experiencing occasional timeouts when browsing https

Firefox reports:

The connection has timed out
The server at mydomain.com is taking too long to respond.

I have had this happened to myself while I had an SSH session on the server and nothing appears in any of the logs (checked all relevent)

http is still browsable at the time and my SSH session did not drop.

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Intermittent Domain Name Server (DNS) Problems
My employer hosts a website for a company that has a .co.uk site and a .com site. The .com site generally cannot be accessed but the .co.uk site can always be accessed. Both sites are on the same server (which we maintain), but an outside company hosts the DNS records and refuses to admit there is a problem.

Since one domain is accessible and one isn't and they are both on the same server I'm pretty sure it's a DNS issue. I did a report on www.dnsreport.com and it says there are lame nameservers on the .com domain, but the .co.uk domain doesn't show that issue.

Am I on the right track with lame nameservers?

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Disabling Fopen("/etc/passwd","r");
I were seeing c99.php source code to know how it gets /etc/passwd file. it simply uses fopen() for this goal but I think fopen() is needed and I don't like it to be disabled in disabled_functions. I wonder how can I disable just fopen("/etc/passwd","r"); without doing any restriction to fopen function at all

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VPS Providers! What's Your Take On "write Back" & "write Through"
I recently worked on an issue involving a severe performance issue between "write back" and "write through" caching on the RAID/HD.

Long story short, we purchased 12 IBM x3550 M2s came with LSI SAS1068E/SR-BR10i (gimp redheaded stepchild of the MR series. No BBU, no onboard DIMM.) RAID controller and had very bad and inconsistent write throughput with it. Sometimes it writes out 300-400MB/s (dd test, I know... don't flame. I know dd is NOT a good test.), somethings as low as 30MB/s. The server is configured with 2.5" SATA 500GB on HW RAID-1.

From dmesg log it was default to "write through" on sda. I figured out via lsiutil, you can set the drives to "write back". Once we did that, the write performance is more consistent. NOTE, this enables write back on the SATA drives, NOT the controller itself.

I loop out lspci on all our VPS servers. Found out those with LSI (SAS 8344ELP) cards have sda set to "write through w/ FUA". Those are already all RAID-10s, and I have not heard a single complaint from any customer stating poor I/O performance.

I believe the 8344ELP do have a BBU, I can double-check with DC. The DC is on UPS as well. So that rules out the shortcomings of enabling write back caching.

I want to ask those of you using Xen (3.3 & 3.4). Do you guys have better I/O performance with "write back" or "write through" caching? I'm actually looking for real world results. Where you guys actually deployed production VPS server with clients on it.

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[cPanel]: "httpd Not Running, Trying To Start" And "httpd Could Not Be Started"
I trying:

Code:
[root@serwer /]# httpd restart
/usr/sbin/httpd restart: httpd not running, trying to start
/usr/sbin/httpd restart: httpd could not be started

Code:
[root@serwer /]# /etc/rc.d/init.d/httpd configtest
Syntax OK
Help

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VPS Incredibly Slow, Huge Numbers Of Slow MySQL Queries For Plesk/Watchdog
I've got 25 domains on a Virtuozzo/Plesk8.6/CentOS5 VPS. Each domain has one up-to-date install of WordPress, most have very little traffic (average 200mb per month), maybe 2 domains get 5-7gb traffic per month.

I monitor port 80 connections and rarely see more than 10 at a time.
That should in my opinion be no problem at all for a VPS with 768mb guaranteed ram and 2.4ghz cpu. I've got 30gb hard drive spare too.

But.... about 8 or 10 times a day it grinds to a complete halt: server load at 500-1000%, sites timing out, plesk takes 3mins to load, often I can't even connect with SSH, and the plesk web server, apache

INSERT INTO module_watchdog_sys_stat (time, type, value, service_id) VALUES(FROM_UNIXTIME(1226404705), 'MAINMEM_USAGE', 17472, 11);

80 seconds sounds like a huge amount of time for a MySQL insert to me! Does anyone know if this is likely to be the cause of my trouble? Some problem with Plesk and the database? Or could it be something else?

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Apache Restart Every 5 Minutes
Code:
[Sat Jul 28 21:40:09 2007] [notice] Apache/2.0.52 (Red Hat) configured -- resuming normal operations
[Sat Jul 28 21:45:08 2007] [notice] caught SIGTERM, shutting down
[Sat Jul 28 21:45:18 2007] [notice] suEXEC mechanism enabled (wrapper: /usr/sbin/suexec)
[Sat Jul 28 21:45:18 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:18 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:18 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:18 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:18 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:18 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:18 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:19 2007] [notice] suEXEC mechanism enabled (wrapper: /usr/sbin/suexec)
[Sat Jul 28 21:45:19 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:19 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:19 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:19 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:19 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:19 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:19 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:19 2007] [notice] Digest: generating secret for digest authentication ...
[Sat Jul 28 21:45:19 2007] [notice] Digest: done
[Sat Jul 28 21:45:19 2007] [notice] LDAP: Built with OpenLDAP LDAP SDK
[Sat Jul 28 21:45:19 2007] [notice] LDAP: SSL support unavailable
[Sat Jul 28 21:45:19 2007] [notice] mod_python: Creating 4 session mutexes based on 256 max processes and 0 max threads.
[Sat Jul 28 21:45:19 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:19 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:19 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:19 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:19 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:19 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:19 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:19 2007] [notice] Apache/2.0.52 (Red Hat) configured -- resuming normal operations
[Sat Jul 28 21:50:08 2007] [notice] caught SIGTERM, shutting down
[Sat Jul 28 21:50:08 2007] [notice] suEXEC mechanism enabled (wrapper: /usr/sbin/suexec)
[Sat Jul 28 21:50:08 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:50:08 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
........

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Mysql Is Failing Every 9 Minutes.
This just started a few hours ago. This is in my inbox:

06:54:01 PM cpanel@server.mydomain mysql on server.mydomain failed
06:45:11 PM cpanel@server.mydomain mysql on server.mydomain failed
06:36:25 PM cpanel@server.mydomain mysql on server.mydomain failed
06:27:34 PM cpanel@server.mydomain mysql on server.mydomain failed
06:18:46 PM cpanel@server.mydomain mysql on server.mydomain failed
06:09:57 PM cpanel@server.mydomain mysql on server.mydomain failed
06:01:05 PM cpanel@server.mydomain mysql on server.mydomain failed
05:51:46 PM cpanel@server.mydomain mysql on server.mydomain failed
05:42:58 PM cpanel@server.mydomain mysql on server.mydomain failed
05:34:08 PM cpanel@server.mydomain mysql on server.mydomain failed
05:25:19 PM cpanel@server.mydomain mysql on server.mydomain failed
05:16:31 PM cpanel@server.mydomain mysql on server.mydomain failed
05:07:43 PM cpanel@server.mydomain mysql on server.mydomain failed
04:58:53 PM cpanel@server.mydomain mysql on server.mydomain failed
04:50:05 PM cpanel@server.mydomain mysql on server.mydomain failed
04:41:09 PM cpanel@server.mydomain mysql on server.mydomain failed
04:32:15 PM cpanel@server.mydomain mysql on server.mydomain failed
04:23:28 PM cpanel@server.mydomain mysql on server.mydomain failed
04:14:36 PM cpanel@server.mydomain mysql on server.mydomain failed
04:05:48 PM cpanel@server.mydomain mysql on server.mydomain failed
03:56:57 PM cpanel@server.mydomain mysql on server.mydomain failed
03:48:09 PM cpanel@server.mydomain mysql on server.mydomain failed

And they're still arriving to my inbox. When you look at the time stamps, it's failing every 9 minutes. I looked in the crontab and there is nothing running every 9 minutes. Not even close. But there's something happening every 9 minutes. Where do I look?

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Nagios Resends Notifications Every 25 Minutes
Even though I have set notification_interval from 120 to 120m. It might take the changed interval_limit from nagios.cfg.

I am receiving far too many e-mails and text messages in case of downtime at the moment. We're testing our monitoring servers at the moment, but we don't need a new notification every 25 minutes...

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New Server Crashing After Some Minutes - Mysql
Our new server crashes about every 30',causing high high load(80!)

After mysql restart,everything its ok.

System:
Dual Core @ 3Ghz
1GB Ram
Sata Drives
Centos 5
---
My.Cnf config:
--

Code:
[mysqld]
socket = /var/lib/mysql/mysql.sock
safe-show-database
old-password=1
max_connections=500
interactive_timeout=100
wait_timeout=30
connect_timeout=30
thread_cache_size=8
key_buffer=32M
join_buffer=8M
max_allowed_packet=32M
table_cache=1024
sort_buffer=32M
record_buffer=8M
thread_cache_size=128
max_user_connections=30

thread_concurrency=4
myisam_sort_buffer_size=64M
query_cache_limit=2M
query_cache_size=32M
query_cache_type=1

old-passwords = 1

[safe_mysqld]
err-log=/var/log/mysqld.log
open_files_limit=8192

[mysqldump]
quick
max_allowed_packet=32M

[mysql]
no-auto-rehash
# Remove the next comment character if you are not familiar with SQL
#safe-updates

[isamchk]
key_buffer=64M
sort_buffer=64M
read_buffer=16M
write_bufer=16M

[myisamchk]
key_buffer=64M
sort_buffer=64M
read_buffer=16M
write_buffer=16M

[mysqlhotcopy]
interactive-timeout
----
Top Process,showing in whm and status2k:
--
/usr/sbin/mysqld --basedir=/ --datadir=/var/lib/mysql --user=mysql --pid-file=/var/lib/mysql/server3.zaxihosting.com.pid --skip-external-locking --socket=/var/lib/mysql/mysql.sock

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Reboot- Through DirectAdmin Taking Over 20 Minutes
How long is a reboot issued through DirectAdmin supposed to take?

My server specs:

CPU: Celeron D 2.66 Ghz
RAM: 512 MB
HD: 80 GB IDE. Swap: 2 GB
OS: CentOS 4.4
Control Panel: DirectAdmin newest version

It has already taken over 21 minutes and the server is still not up or at least not able to serve any pages or anything.

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Apache Using Up 2gb Of Ram Within 30 Minutes
I've got two websites on my server.
As soon as I turn on site #2, apache starts eating up the ram.

After 30 minutes server goes into swap, and the sleeping processes starts increasing.

Reason why I know it's apache, is if I stop apache, the amount of free ram immediately starts increasing.

Is this a misconfiguration of Apache?

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Bluehost :: Is Five Minutes Of Power Poor Redundancy?
I don't have a problem with Bluehost, but after getting this email tonight I would have thought that it's not that hard to have enough fuel and a big enough generator to last more than five minutes after a power outage. It seems like pretty poor redundancy planning if a major host can't last more then five minutes with no power. Hospitals and other places don't have any problem doing it with similar or bigger power demands.

Dear Bluehost Customer,

This evening (July 14th) from about 5:25pm-6:55pm many of our servers
were offline causing significant downtime for many of our users. The
outage was due to a severe power outage in the north end of Orem, Utah
where our servers are located. We do have UPS backup as well as diesel
generators, but at about 5:30 they finally gave out. The power outage
was for much longer than that period of time, but the reserve power
was eventually consumed in its entirety. When it rains it pours.

For users on box65-box145 there have been periodic problems with the
Redhat linux kernel that we were using that was causing problems with
the filesystem that your data is stored on. This issue has been causing
periodic problems for users on those boxes. In the last few days we have
resolved that issue which also caused those boxes to require a reboot.

The downtime is extremely regretable. We apologize profusely for the
inconvenience to our customers and in turn to those who were trying to visit
your sites during the outage. With the fixes we have put in place in the
last few days coupled with other upgrades you should experience MUCH
better uptime in the future.

Thanks for you patience,

Matt Heaton / President Bluehost.com

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Gigenet - 17 Hours 50 Minutes Of Unexplainable Downtime
My entire experience with Gigenet has been very bad. I will post a 30 day review once I have completed my first and only billing cycle with them. This topic will be solely focused on the way Gigenet handled my server being down for 17 hours and 50 minutes. I have paid Gigenet for 30 days of service, one billing cycle. My account is set to be terminated on the 7th of June.

I pay Gigenet to actively monitor my server. These services are called "NOC Response from Monitoring" and "Host Ping (ICMP) and TCP Service Monitoring". The extra "service" cost $10/mo.

I realized that my server was down after 7 hours of downtime. I sent in a "critical" support ticket at about 3 AM.

Here is a timeline of my support ticket with Gigenet

Quote:

Originally Posted by ME - 05 Jun 2009 03:11 AM

My Server is down. Any reason for the down time?

Quote:

Originally Posted by ME - Posted On: 05 Jun 2009 03:24 AM

Can I at least get a confirmation that this issue is being worked? It's 3:32 AM...I have to work tomorrow morning and would prefer to get some sleep.

Thanks...

* Note: I am not exactly clear why the time stamp and the time mentioned by me in the ticket don't line up.

Quote:

Originally Posted by Gigenet - Posted On: 05 Jun 2009 03:24 AM

I'm looking into your issue now, all updates will be posted here.

Quote:

Originally Posted by ME - Posted On: 05 Jun 2009 03:29 AM

I have server monitoring. Can you also explain to me how SEVEN HOURS of down time was over looked by your "server monitoring"?

Quote:

Originally Posted by Gigenet - Posted On: 05 Jun 2009 03:37 AM

This server has been marked for cancellation.

I see that the date set was for June 7th and today is the 5th, I will need to speak to a Billing representative before I can re-enable this device. The Billing Department will not be in until 10am, I will leave this ticket open and I will speak to them first chance I get.

* Note my server is still down at this point.

Quote:

Originally Posted by ME - Posted On: 05 Jun 2009 03:44 AM

Yes, because canceling my service two days earlier makes a lot of sense. I paid Gigenet for 30 days, I should get all 30 days. Maybe I'm misunderstanding something?

Please respond so I can get to bed...

Quote:

Originally Posted by Gigenet - Posted On: 05 Jun 2009 03:55 AM

I understand your concern, but your server port was administratively shutdown and I was able to find the cancellation ticket. I need to speak with someone from Billing concerning this issue. This looks to be a mistake on our end, but I don't have all the details in front of me. I will attempt to contact my manager and get this straightened out. All further updates will be posted here.

It was nearly 4:00 AM at this point. I had to be at work by 6:30 AM. My server was still down, so I went to bed.

The next day I received this response:

Quote:

Originally Posted by Gigenet Posted On: 05 Jun 2009 01:43 PM

Hello,

Your server should be back online until the 7th. We're very sorry for the inconvenience. I've confirmed the server's availability via ping from my workstation. Please let us know if you have problems accessing it and we'll take another look.

At this point in time my server was restored. The total downtime was 17 hours and 50 minutes. I monitor my server with a third-party service called "HyperSpin".

Seeking an answer to explain nearly 18 hours of downtime; I sent this response.

Quote:

Originally Posted by ME - Posted On: 05 Jun 2009 04:14 PM

What is the reason for the downtime? Is 17 hours and 50 minutes of unexplainable downtime something that I should expect from Gigenet?

Quote:

Originally Posted by Gigenet -Posted On: 05 Jun 2009 04:22 PM

Hello,

Unfortunately I' not exactly sure what happened. I think the server may have been prematurely canceled, but I'm not totally certain. The server should be back up and I've put in the necessary ticket to make sure it stays on until the 7th, as you requested. We're very sorry for this inconvenience.

So, the best I can get out of Gigenet is that my server may have been shutdown prematurely. I don't understand why Gigenet can not fully explain nearly 18 hours of downtime. No one seems to know exactly what happened...

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127.0.0.1 - - [05/Nov/2008:09:53:28 -0500] "OPTIONS * HTTP/1.0" 200 -
127.0.0.1 - - [05/Nov/2008:09:53:28 -0500] "OPTIONS * HTTP/1.0" 200 -

We are not access my site, every thing is normal on server, only following logs are found on server.

==================================
tail -f /usr/local/apache/logs/access_log
==================================
127.0.0.1 - - [05/Nov/2008:09:53:28 -0500] "OPTIONS * HTTP/1.0" 200 -
127.0.0.1 - - [05/Nov/2008:09:53:29 -0500] "OPTIONS * HTTP/1.0" 200 -
127.0.0.1 - - [05/Nov/2008:09:53:30 -0500] "OPTIONS * HTTP/1.0" 200 -
127.0.0.1 - - [05/Nov/2008:09:53:31 -0500] "OPTIONS * HTTP/1.0" 200 -
127.0.0.1 - - [05/Nov/2008:09:53:32 -0500] "OPTIONS * HTTP/1.0" 200 -
127.0.0.1 - - [05/Nov/2008:09:53:33 -0500] "OPTIONS * HTTP/1.0" 200 -
127.0.0.1 - - [05/Nov/2008:09:53:34 -0500] "OPTIONS * HTTP/1.0" 200 -
127.0.0.1 - - [05/Nov/2008:09:53:35 -0500] "OPTIONS * HTTP/1.0" 200 -
127.0.0.1 - - [05/Nov/2008:09:53:36 -0500] "OPTIONS * HTTP/1.0" 200 -
127.0.0.1 - - [05/Nov/2008:09:53:37 -0500] "OPTIONS * HTTP/1.0" 200 -
127.0.0.1 - - [05/Nov/2008:09:53:38 -0500] "OPTIONS * HTTP/1.0" 200 -
127.0.0.1 - - [05/Nov/2008:09:53:45 -0500] "OPTIONS * HTTP/1.0" 200 -
127.0.0.1 - - [05/Nov/2008:09:53:46 -0500] "OPTIONS * HTTP/1.0" 200 -
127.0.0.1 - - [05/Nov/2008:09:53:47 -0500] "OPTIONS * HTTP/1.0" 200 -
127.0.0.1 - - [05/Nov/2008:09:53:48 -0500] "OPTIONS * HTTP/1.0" 200 -
127.0.0.1 - - [05/Nov/2008:09:53:49 -0500] "OPTIONS * HTTP/1.0" 200 -
127.0.0.1 - - [05/Nov/2008:09:53:50 -0500] "OPTIONS * HTTP/1.0" 200 -
127.0.0.1 - - [05/Nov/2008:09:53:51 -0500] "OPTIONS * HTTP/1.0" 200 -
127.0.0.1 - - [05/Nov/2008:09:53:52 -0500] "OPTIONS * HTTP/1.0" 200 -
127.0.0.1 - - [05/Nov/2008:09:53:53 -0500] "OPTIONS * HTTP/1.0" 200 -
127.0.0.1 - - [05/Nov/2008:09:53:54 -0500] "OPTIONS * HTTP/1.0" 200 -
127.0.0.1 - - [05/Nov/2008:09:53:55 -0500] "OPTIONS * HTTP/1.0" 200 -
127.0.0.1 - - [05/Nov/2008:09:53:58 -0500] "OPTIONS * HTTP/1.0" 200 -
127.0.0.1 - - [05/Nov/2008:09:53:59 -0500] "OPTIONS * HTTP/1.0" 200 -
127.0.0.1 - - [05/Nov/2008:09:54:00 -0500] "OPTIONS * HTTP/1.0" 200 -
127.0.0.1 - - [05/Nov/2008:09:54:01 -0500] "OPTIONS * HTTP/1.0" 200 -
127.0.0.1 - - [05/Nov/2008:09:54:02 -0500] "OPTIONS * HTTP/1.0" 200 -
127.0.0.1 - - [05/Nov/2008:09:54:03 -0500] "OPTIONS * HTTP/1.0" 200 -
127.0.0.1 - - [05/Nov/2008:09:54:04 -0500] "OPTIONS * HTTP/1.0" 200 -
127.0.0.1 - - [05/Nov/2008:09:54:05 -0500] "OPTIONS * HTTP/1.0" 200 -
127.0.0.1 - - [05/Nov/2008:09:54:06 -0500] "OPTIONS * HTTP/1.0" 200 -
127.0.0.1 - - [05/Nov/2008:09:54:08 -0500] "OPTIONS * HTTP/1.0" 200 -
127.0.0.1 - - [05/Nov/2008:09:54:12 -0500] "OPTIONS * HTTP/1.0" 200 -
127.0.0.1 - - [05/Nov/2008:09:54:18 -0500] "OPTIONS * HTTP/1.0" 200 -
127.0.0.1 - - [05/Nov/2008:09:54:19 -0500] "OPTIONS * HTTP/1.0" 200 -
127.0.0.1 - - [05/Nov/2008:09:54:20 -0500] "OPTIONS * HTTP/1.0" 200 -
127.0.0.1 - - [05/Nov/2008:09:54:22 -0500] "OPTIONS * HTTP/1.0" 200 -
127.0.0.1 - - [05/Nov/2008:09:54:25 -0500] "OPTIONS * HTTP/1.0" 200 -
127.0.0.1 - - [05/Nov/2008:09:54:26 -0500] "OPTIONS * HTTP/1.0" 200 -
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=====================================================

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I’ve done a Google search on 'warmwebhost', and it comes back with plenty bad reviews, all along the same time frame (here's an example: [url]

And they guy on that site that did post a good review (Michael at BlackListedHosting) is defunct now... I wonder if WWH nuked them too? Additionally, I see WarmWebHost has posted his “services” available in LOTS of forums, so it’s obvious they are wanted to attract and gather as many accounts as possible in as short a time period as possible. I wanted to post here as well because I know this is one of the forums WarmWebHost has visited and posted in, and it was via a forum “host request” that I found them… er, rather, they found me. So, maybe they'll read up on how pissed some folks are and do something (hey, we can hope, right?).

Also, bearing in mind that I’m not a hosting specialist, but with regard to “uptime” measurement, isn’t that supposed to be where your hosting services are, and not your host’s OWN personal site’s server? For instance, say my hosting was on IP 123.45.678.910; the “uptime” that is actually being recorded is off their own server (where their WarmWebHost.com site resides), with IP address of say 456.78.910.11. Is that right – is that the industry norm? Because that is what is happening.

Anyway, the short of it is they have ignored me and my requests for support and repair, and ultimately a refund of my money if they can’t/won’t respond and/or fix the problems - my sites are down, my databases have mysteriously disappeared right after I reported them to a web hosting forum, and I have not heard a peep from them in going on three weeks. I had 4 outstanding trouble tickets for 4 different problems (cpanel access, email problems, databases gone, and websites down); I looked into the ticket system *hoping* they'd answered, but no - all the tickets were closed again with no response or action! I'm very unhappy, and would like to see them Blacklisted.

They have a 15-day money back “guarantee” (wink, wink), but if you can’t get a response, what good is that guarantee and how can you enforce it? I'm not a legal person, but I do believe that there might be some fraud involved here too if they've promised/guaranteed refunds and then have not done so. Seems like they've taken a lot of people's money (mine included) and now have just vanished.

Stay away from this horrible host; they are deceitful and will take your money; you won’t get the service and you won’t get your money back.

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