How To Disconnect From Gogax

Ive read the Gogax TOS, it says

"Cancellations for dedicated servers require a 30 days notice of cancellation. Therefore, every server disconnection occurs 30 days after the customer has sent in his server cancellation. Customer is responsible for last billing cycle which occurs during the 30 days notice".

I recently sent them a support ticket requesting they deduct my monthly fee for this month and I also requested in that ticket that by hosting be terminated on June 23rd.

This ticket was sent on 12 May 2009, well in advance of the 30 days notice.

They still have not responded after 7 days, and haven't even deducted my monthly fee as requested. They tried to use an outstanding amount before as an excuse not to disconnect my service, Im hoping their not trying to do it again as they wont even deduct the payment after they've been repeatedly asked to? The money is in there as of my request and is still in there ready to be deducted and there is no outstanding or overdue amount beyond the monthly fee for this month.

I want them to take the payment and confirm disconnection of my services.