if anyone has a 10mb or larger testfile on a Hetzner.De server. We need a couple of new servers, for two unrelated projects. Looking at Hetzner.De it seems to be perfectly suited for our needs on one project, just wanting to see what the bandwidth is like coming through to Australia.
View 9 RepliesHetzner finally added Centos 5.2 and Centos 5.2 64bit as available OS. No more KVM installations etc...
View 2 Replies View RelatedI have server from many providers, hetzner, sharktech & burst.
But the worse i found is of burst.net.
I have been with them since 2+ month now, but the quality of service am getting since i order has been not nice.
from the beginging server used to get crash after every 5-6 days then i need ask what happened, and they were never able to provide the reason.
i ignored it as reboot were within 15-30 minutes which is acceptable.
But since last 15 days. server has been crashing every 12-15 hours.
one of the technician said that its hard drive, (oh comeon hard drive has nothing to do with it. i will let you know later why.)
then i asked him to change the hard drive.
First they offered me data recovery package which costs some $$$.
I said ok just put os in new hard drive and attach my old hard drive so that i can take backup.
I asked them why. then they changed the whole machine with everything brand new. and attached my old hard drive
I took backup and after 2 hours its dead again(crashed ).
They never replied me within hour or so after that.
They blamed that old hard drive is causing crash.
alright i asked them to remove old hard drive and what happened? Still crashed and dead for 3 + days now.
you can have a look at whole conversation.
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Just make sure whenever you do business with anyone , they should be responsive and they should know what they doing.
My contract will expire on 9th of nov, but i guess my money is already wasted.
I'm wondering how come these servers are SO cheap?
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Does anybody know if they offer sales/support services in English?
I have Hetzner server, this was my first time to reset the hardware and it won't boot, the OS is SUSE, I contacted the support and they have no software support and that i need to fix it my own.
I use their Rescue-system to access the server but i do not know where, what and how to fix the boot problem.
I remember when I mounted the 2nd harddisk, and in the Partition it ask something about boot and I answer Yes, I don't know if this might be the cause.
i and some other people were scammed under Hetzner servers. Please avoid hetzner. I found out its not the first time they were used by Scammers, and im sure it wont be the last.
Maybe you have some nice memories with hetzner, well i cant deny that, but wait until you get into a messy situation, you will see the true color of this company.
When I smell something not right about Hannes, I immediately seeked their assistance to move in my data to their server. But Hetzner, didnt care.
Someone told me, in a similar incident few months ago, they were scammed by some guys selling Hetnser colo. This person contacted Hetzner and Hetzner didnt care.
Its true. Hetzner didnt care. I contacted them so to get assistant to move my data into their servers. I told them I want to be their customer, but they simply told me to rent a server and move the data myself.
This is the true Hetzner!! It has been home of few or maybe dozens of Scammers. And time has proven itself, be careful of hetzner.
Some people will say, its not Hetzner's fault, but remember this its not the first time, hetzner's used by Scammers. In reality, if you keep a Scammer in your home and he scammed the society using ur name, in some countries, you can be liable too.
What Im saying is, avoid hetzner before you ended up in trouble, because then only you will see their true color. By then its too late.
Theres nothing much I can do now.. But you can... Avoid Hetzner.. But the choice is yours.
I am currently planning to move from my current provider to Hetzner.de, and wanted to synchronize this in a way that would avoid too much overlay, basically don't want to double pay for a whole month.
I asked hetzner.de support how long it takes to setup a root server, and their answer was "up to 3 weeks", and asking for the average did not help.
how long it usually takes to setup a server there? Isn't 3 weeks too long?
time to write few words about the providers I've been working with. I was with Hetzner for about a year (2007-ish). Initially I've been reluctant a bit to go with them because of a high setup fee, but after exploring other options I've decided to give them a shot.
For those interested, all my correspondance with them was in English.
Ordering process was easy and painless. Initially I'd ordered DS3000 server, and in less than 24 hours I got login credentials for it. Due to some last-minute business changes I have made some calculations and realized that DS5000 would have fitted my needs better, and I asked whether it's possible to "upgrade" my account to DS5000 before any work has been done on DS3000. They politely replied I should cancel my old order within 14 days and I'll be given a full refund on "no questions asked" policy stipulated by a german trade law, I suppose, which gives you right to cancel (within 2 weeks) any contract that has been arranged remotely.
Now that felt good. The only catch is that the cancellation letter had to be in writing, so I had to find a fax machine from which it could be sent to their billing dept.
In the meantime I have ordered a DS5000 and again received a fully provisioned box in less than 24 hours. Few days after I received my first invoice, stating 83.19 EUR setup fee and 49.58 monthly recurring fee. Huh? Only then I've realized that their stated prices include VAT which can't be billed to non-EU residents. Excellent!
Now, to the service provided. Over a year long period, I only had two downtimes: one planned and one uplanned. The unplanned one was a half-hour long network outage. The planned downtime was due to the power lines work in the datacenter my box was in. It had been announced 2 weeks in advance, and the downtime was about 2 hours.
It is worth noting that all automated emails I've received from Hetzner were bilingual (German/English).
I had nothing but praise for their services/price ratio. Their network is excellent, and the hardware is top-notch. Keep in mind that my bandwidth requirements were low, as I have never used more than 500 GB/month.
To summarize:
For: excellent hardware deal, network (for European users), remote reboot and network rescue system provided free of charge
Against: if you need more than 1 TB/month, you should look elsewhere. KVM/IP charged extra.
Does anyone have contact info for the hetzner.de manager/supervisor? I am currently having an urgent issue that I would like to discuss with their manager directly but cannot find his/her contact info.
View 9 Replies View RelatedWe brought a RootServer with Hetzner after being recommended them. We did research on the service and they seemed to get positive review and the fact we are ordering from New Zealand we do not have to pay VAT.
We ordered our EQ 4 Server on 16/09/2009 and it was provisioned on the same day.
We were billed on the 2nd week of October which was fine. In the 3rd week of October the server exceeded 2TB and therefore it was reduced to 10Mbit/s which is fine.
It's now November and we expected the server to return to 100Mbit/s as per the definition on their website stating the following:
Quote:
Traffic Usage is for free. We will restrict the connection speed to 10 MBit/s if more than 2000 GB/month are exceeded. Optional, a permanent 100 MBit/s-bandwidth will be charged 14,90 € (incl. VAT) per additional TB.
Well of course my monthly bandwidth was reset to 0MB on November 1st and therefore we have not exceeded our usage for the month.
We emailed Hetzner Technicial Support with the following:
Quote:
Our server EQ 4 #XXXXX exceeded 2TB by roughly 650GB last month and was restricted to 10mbit/s as per Hetzner's policy.
It is now November 2nd and our server still remains restricted to 10mbit/s.
Can Hetzner please have a look into why this is the case and resolve the issue?
We received the following reply from Hetzner
Quote:
Your network connection has been throttled. Please contact our product advice.
This will tell you everything about your options.
This was not the response I expected, therefore I emailed their Technical Product Advice team with the following:
Quote:
Our server EQ 4 #XXXXX should not be throttled as it is November now.
Your website states "Traffic Usage is for free. We will restrict the connection speed to 10 MBit/s if more than 2000 GB/month are exceeded."
The Hetzner Robot states our usage is 10GB for the current month. Therefore it should not be throttled as we have not exceeded 2000 GB for the current month.
In turn I received the following response which was very unexpected response by Hetzner
Quote:
if a server is reduced once it stays "for ever" on 10 mbps or you agree paying overusage over 2 TB for the future with 14.90 Euro/TB or you remove traffic intensive application from server.
I have read and screenshot all their terms and conditions and also system policies which does not state any where that I agreed to stay on 10mbps once going over the 2TB/month.
Since Hetzner Online AG operates out of Germany, And since Germany is a member state of the European Union. It is bound by the Consumer Protection Directives of the European Union.
My question is have I interprated what Hetzner are offering/selling incorrectly or they have mislead me?
If they have mislead me then some of following rights and responsibilities apply, these apply everywhere in the EU.
Quote:
If the item you bought does not look or function as it was advertised, or if it is not satisfactory, you have the right to have the item replaced at no extra cost or to get your money back if the replacement was not completed in a reasonable time.
If you buy goods that turn out to be faulty, manufacturers must compensate you for any personal injury or damage caused to property.
When you buy goods or services by post, telephone, fax or through the Internet from a professional trader, you have the same rights in relation to guarantees as if you had bought them in a shop.
If they have mislead me I will be asking for a full refund of my last invoice which included setup costs and have no additional charges added to my account as I will be terminating my service with them asap and start searching for a new provider.
I could try the Software-RAID 5 of the EQ9 Server of Hetzner.
Does anyone here has experiences, how fast a hardware raid 5 compared against the software-Raid 5 is?
The i7-975 should have enough power to compute the redundnacy on the fly, so there would be a minimal impact on performance. But I have no idea.
I want to run the server under ubuntu 8.04 LTS x64.
On it a vitualisation like VMware the IO-Load could get really high.