Are Xilo.net Shady
Dec 20, 2008
I've had an account with them for a while, needed to close the account, and am having to hassle them constantly for any response. I spoke with their Billing support team and they were helpful and said they would close it - only they suddenly stopped replying - and three months later it's not closed and i'm still getting invoices.
- Has anyone else had a problem closing an account with them?
- Does anyone have any tips to get them to finish the job they started? (It can't be THAT hard to cancel an account!)
The fact i'm being blatantly ignored by Billing and fobbed off when I send tickets to normal support ("we will talk to a billing manager" etc - which i'm now thinking is maybe BS?) is making me paranoid they've turned from a proper company into somekind of scam. The 'unpaid inovices' total keeps going up (with the insult of additional late fees) what happens if I just don't pay? Considering I contacted them to cancel months ago AND I got a response promising me it would be done!
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Sep 21, 2009
Well I was quite surprised to see this but basically if you cancel a server at softlayer unless you go through after the fact and cancel all the associated orphans like ip ranges, vpn users, etc that was allocated to the servers you cancelled they will still bill you for this.
I have seen the notice on the cancellation process and I have always stated in cancellation ticket to cancel this server and all addons for it.
I find out today that I have been paying for at least 20 ip ranges, 15 vpn users and even a cpanel license for servers that I have cancelled months ago. How insane is that?
When a person cancels a server, they expect that server and all addons such as ip ranges, licenses and vpn users that was allocated to those servers to be cancelled as well. This seems not to be the case at softlayer and this is nothing more then an obvious way to bill clients for things that they are not even using or really cannot even use.
I guess that is what someone can expect from some wal-mart style network but I think this is simply an unethical practice. Most people would assume all items associated with a cancelled server would be cancelled with the server, that is what softlayer depends on .
IN the end I guess it is my fault for not reading "the fine print" but Im about sick of this fine print crap where hosts can outright decieve you and rip you off and then later point out some fine print validating their reasons.
Has anyone else had this issue at softlayer?
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Jun 2, 2008
Last September, I subscribed to a VPS from buyavps.com to test how WHM and some of our accounts behave if we upgrade from PHP 4 to PHP 5. This was concluded towards early November, but I left the VPS subscription active, thinking later on we might have other cases where I would rather test a server-wide software upgrade in a VPS first.
A couple of months later, in January of this year, I indeed had such a case where I wanted to test something again. After a couple of unsuccessful tries, I opened a support ticket about accessing my VPS, thinking maybe I wrote down a wrong password or whatever.
Imagine my surprise when support told me my VPS account does not exist and asked me whether I have been actually paying for one, then asked me for a transaction ID. This although I had an active subscription at that time, paying monthly for the service.
Actually the subscription just billed again right while support sat on the ticket, writing me this response. After that shock, I went and cancelled the subscription, but I already lost another month's payment. I demanded the money back for a period I was charged for at a time when there was clearly no service any more, plus the period before at the end of which there clearly was no service any more either. Support said they'll forward my ticket to billing, and that was the last I heard.
Still having faith in the company, since it was to my knowledge Tina's company (she was the reason I went with buyavps.com in the first place), I decided to wait for a few weeks for the refund.
After that came months where I forgot about this issue, recently noticing only the e-mails again. Still having faith in Tina, I sent her a PM here on WHT so that she could look into this issue. To which she answered that she sold her part in buyavps.com to another company months ago.
At that point, I sent off another support ticket to buyavps.com, where several people asked the same questions all over again, just to say in the end I am not entitled to any kind of refund. At which I got pissed and told them they stole my money and do I really have to come to a public place to tell the story?
Well here I am - knowing the industry I am not very surprised at how they took my money and provided no service for it. For this, they deserve to be named here and serve as a warning for potential new customers of buyavps.com.
However, I am extremely disappointed in how you can't trust even prominent people of this industry with good reputation any more. I signed up to this service because I trusted the person who ran the company, all payments went to her Paypal account, and at the time this whole fiasco happened she was still (part-)owner of the company. Shrugging it all off is not what I expected.
p.s. I have a number of e-mails for proof and further details if desired, just wanted to keep the size of this post within limits.
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