AOL Users Can Not See Website

Oct 16, 2007

We have a small Hosting reseller account at eNom. We have a new customer that moved his website from another hosting company to ours. The website is on a shared IP. Enom also uses a internal IP for internal use associated to the domain.

The problem we have is that AOL users can not see the website. As far as we can tell no other ISP's are having this problem. Everyone can see it except AOL users.

When AOL users go to the site they get "Page can not be found". After several calls to enom support and them triple checking the DNS we still have the problem.

Of course I have tried about 15 different phone numbers to AOL and I get the same automated service that wants an account name or number. Without it they won't let me talk to a real person.

Can anyone offer some suggestions before we loose a new customer?

The domain is [url]. They sell Hot Sauce..

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Plesk 11.x / Windows :: Panel Don't Show Users Database In Tab Users

Sep 6, 2013

The upgrade has an error when manage the users database.

PRODUCT, VERSION, VERSION OF MICROUPDATE, OPERATING SYSTEM, ARCHITECTURE
OS Microsoft Windows Server 2008 R2 Service Pack 1 x64
Panel version 11.5.30 Update #13, last updated at Sept 1, 2013 03:30 PM

PROBLEM DESCRIPTION
In a costumer panel have a one database MSSQL, and assign to this DB 3 users, but the tab option "Users" don't work fot his costumer and show this error:

Error Javascript:
TypeError: template is null
this.template = template.toString(); in protototype.js 8472831 (línea 807)

ACTUAL RESULT
Error Javascript:
TypeError: template is null
this.template = template.toString(); in protototype.js 8472831 (línea 807)

EXPECTED RESULT
Show users in the tab users for database.

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Code:
bin:x:1:1:bin:/bin:/sbin/nologin
daemon:x:2:2:daemon:/sbin:/sbin/nologin
adm:x:3:4:adm:/var/adm:/sbin/nologin
lp:x:4:7:lp:/var/spool/lpd:/sbin/nologin
sync:x:5:0:sync:/sbin:/bin/sync
shutdown:x:6:0:shutdown:/sbin:/sbin/shutdown
halt:x:7:0:halt:/sbin:/sbin/halt
mail:x:8:12:mail:/var/spool/mail:/sbin/nologin
uucp:x:10:14:uucp:/var/spool/uucp:/sbin/nologin
operator:x:11:0:operator:/root:/sbin/nologin
games:x:12:100:games:/usr/games:/sbin/nologin
gopher:x:13:30:gopher:/var/gopher:/sbin/nologin
ftp:x:14:50:FTP User:/var/ftp:/sbin/nologin
nobody:x:99:99:Nobody:/:/sbin/nologin
avahi-autoipd:x:499:499:avahi-autoipd:/var/lib/avahi-autoipd:/sbin/nologin
vcsa:x:69:69:virtual console memory owner:/dev:/sbin/nologin
ntp:x:38:38::/etc/ntp:/sbin/nologin
dbus:x:81:81:System message bus:/:/sbin/nologin
polkituser:x:87:87:PolicyKit:/:/sbin/nologin
nscd:x:28:28:NSCD Daemon:/:/sbin/nologin
rpcuser:x:29:29:RPC Service User:/var/lib/nfs:/sbin/nologin
nfsnobody:x:65534:498:Anonymous NFS User:/var/lib/nfs:/sbin/nologin
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