Avoid Servage Scammers
Dec 11, 2008
servage is sure a compagny of scammers for me, beside all horrible stories of them with theirs clients, the new one is that:
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Mar 3, 2009
yesterday they suspend my account with all my domains with them, WHY, because i dont want to pay 14.95$ te renew the free domain name that they has offered for FREE when i have signed with them.
so my concern, why suspend all domains for force me to renew a domain name that supposed FREE for 15$, why not suspend only this specifique domain, or simply let them deleted.
i would just like to vocalise my utter disbelief at how incompetent and dishonest Absolute Design Barnsley aka Smart Merchant aka Absolutewebdesign.co.uk have been.
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Feb 27, 2009
Our company signed up just over a year ago to their Absolute Design Smart Merchant shopping cart website system.
To overview, this is a pay-monthly service where they host the site and we add products to the CMS style website that Absolute Design have produced.
Being a small family business we opted for this kind of pay monthly service as it would (we hoped) give us some level of support from Absolute Design Barnsley to help with the running of the site.
At first they were helpful at getting the site setup initially but months down the line and after phonecalls or online chats with Absolute Design , the result has been no action being taken as requested.
Simple things like removing the option for other currencies... I phoned in August of 2008 and was asked to email the request to Absolute Design Barnsley , which i did. Did the other currencies get removed? Nope! I phoned and emailed many times.
This year due to the economic climate we have had many price changes to do, so i phoned Absolute Design Barnsley and asked for a holding page to be put up while i changed all the prices.
I was told this would be done within the hour.
I had my doubts that this would actually happen due to past experience, and indeed a WEEK later and the holding page STILL was not up.
During this week we had several people try and buy things at the old prices and we had to cancel orders. This is obviously frustrating for us and the customers.
Due to Absolute Design 's Smart Merchant poor system i since found out i was unable to 'turn off' the shop in any way except for basically deleting the entire payment gateway setup.
Products were also still viewable at old prices via google, even if i disabled them in the CMS itself. BAD Smart Merchant !
Also in this time i managed to decide and almost fully populate a new website for our shop, it seem's Absolute Design Barnsley cannot even produce a holding page in that same space of time.
Now, you may think why didnt i just leave? Well, after that week i rang up and asked to cancel, i was asked why and i CALMLY stated my reasons, which were basically poor support.
This resulted in Andy Clegg from Absolute Design Barnsley saying to email my request to leave and he slammed down the phone.
I emailed my request to change our Domain IPS tag and contact details and within a few minutes our website had been deleted BUT Absolute Design Barnsley decided to delete the IPSTAG for the domain, basically rendering the domain useless, including our email which we use on a daily basis.
I spoke Absolute Design again on the webchat (on a friday) and asked them to change the IPStag again, they said ok, but it probably wont get done till Monday.
I was obviously doubtful as it didnt take them long to delete the IPSTAG....
Monday comes and Absolute Design still haven't changed the IPSTAG. We are shut on mondays so i rang on Tuesday and spoke to Craig. He seemed more reasonable and said he would change it shortly. Several hours later and Absolute Design Barnsley still had'nt changed our IPSTAG and were still basically holding our domain hostage.
I ring up AGAIN, speak to craig, he says hold on for a moment, about a minute later they just hung up the phone again. I ring once more and noone answers...
Instead of swift switchover to the new site, Absolute Design Barnsley have forced us to take action with Nominet to recover our domain.
This just seems ridiculous, I'm guessing Absolute Design Barnsley must be losing alot of customers but to act the way they have is just childish.
What is the point of causing so much agro just because someone wants to cancel?
I hope this post reaches anyone else who is considering taking up services with Absolute Design Barnsley aka Absolute Web Design aka Absolute Web Hosting aka Absolute Shopping Cart aka Smart Merchant and urge you to think twice!
Anyone knows if crucial.com.au is really Crucial Paradigm? I placed an order on this website for a VPS for a customer of mine on 19th, paid the invoice on the same day using PayPal, but my order was never setup. 2 days ago I submitted a Support ticket but they still don't answer it. It's now over 1 week since I ordered. Just a warning to anyone considering this company.
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May 15, 2008
Anyone knows about this company? I have taken hosting from them yesterday everything was fine. When i woke up today the server was unreachable. Then i waited for 6hours waiting to upload my 1000$ project custom script made for my site. Its unconnectable still.
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Nov 17, 2008
Then i got a funny email from prolimehost ceo(kid)
Hope you are fine there
we apologize for our site down issue
as you have heard that there is terrorist attack in India
and we are also affected by it,that is the reason why our site is down and all our service are too down
we will be back in next 48 houre
we hope that you will cooperate with us In This bad time
WTH terrorists taking down servers? (He himself looks a terrorist to me)
He tries to act like a ceo in real he looks like a jerk scamming peoples money on the net. I lost my precious 2 days due to this jerk.
From his name he looks like an Indian illiterate scammed my 3$ eventhough its less amount i was about to pay him 1 year hosting. Beware of this scammer never go for such lame hosts. Thank god i dint have any data loss.
They say they have 24/7 people staffed, where were those kiddies during the server down?, I'd just say STAY AWAY from these kids.
although, if you'd like to loose your data you may happily order your account from them. Good Luck
I have reported them to various anti-fraud companies and i hope they wont come back.
1. In my dedicated server installed hdd 120 GB(Ordered 320 Gb)
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May 8, 2009
2. YUM - is not working in my server
3. Underestimated the speed to 10 kb / s
4. They accused us that we are using p2p, although we did not do
5. Refused to return the money.
Let them crush those $ 130.
Seems blacklotus.net, blccgold.com and whole the IRC company it's a really BLACK business! BlackLotus.net is "legally" providing hosting for HYIP SCAMS (en.wikipedia.org/wiki/HYIP)
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Aug 24, 2007
Ip address: 220.127.116.11
Whois record of 18.104.22.168:
OrgName: Black Lotus Communications
Address: 3419 Virginia Beach Blvd. #D5
City: Virginia Beach
NetRange: 22.214.171.124 - 126.96.36.199
NetType: Direct Allocation
Unfortunately they don't answer abuse reports.
Moreover, if you'll contact them about hosting for ChildPorn,HYIP or similar BLACK content they'll redirects you to sister site blccgold.com for the BLACK hosting services, just ask them.
Moxie hosting, is to be know to scammers, Liers, and theifs, He had me saying that jin a yearly contract, that it would be the best deal, for me, and that he has 0 down time, and that hew connect with Peir 1, Hydro an so on.... but I havefound out that he's only with cogent. when I approch Sean Corbin, he stated to me that it wasn't noe of my business, and that he's not in fault, in saying anything like this. it was so many down time, and again, i approch nim about it, he stated that it wasn't his fault and that i would not have any refund for my down time. in 1 week i was down at least 18hrs wow thats lots.. all this was done in the first month I was Moxie Hosting, So i decided to cancell services with them, he stated to me that I was in a year contract, and that it was to bad, for me to deal with it. So i stop payment, and untill this matter was closed or resolves. *** soon I stop payment on my account, Sean Corbin, threating me to up or he would take me down, and keep my servers... my IT personal was able to down load all my information, off my servers, in case that I don't get it returned! and I deciede to wipe eveything out casue I didn't want him to snoop in my server! every time he had a chance he was stating that it was in my contract to give him my admin password, so we did but we monitored it and found acces to server 5 times in 3 days, after he stated that he was going to shut me down, and day before, we wipe all my info off the server cause I knew that he wouldn't give it back.
View 14 Replies
Mar 7, 2007
Sean Corbin, should not be trusted, and hes's theif
here are more link to about Moxies Hosting
so beware of moxie Hosting not to be trusted!
Something happened to me lately that forced me to think about this (please note, I am not a host): I noticed an unauthorized charge to my credit card by a shady online company that I probably should have never done business with in the first place.
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Sep 4, 2008
I did a whois, and got their host information, IP, etc. And I was wondering what the procedure normally is for informing hosting companies about fraudulent clients.
Furthermore, what steps do hosts take to insure that frauds do not scam others as well. If I submit enough evidence to them, can they take any action?
yesterday andhrahost.com hacked our WHMCS and sent emails to many of our customer
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Nov 22, 2007
here is the screen shoot ,
he also deleted all admin logs but luckily.i took this screen shoot
Around 2 month back also this happen with us and we even informed OC3 about it but that time also. Mr Alex Ferrari From OC3 networks replied to me and didn't took any action on it.we daily get spam from oc3 networks ip.
regularly they were trying to hack our whmcs and yesterday they did it
i have even sent email to OC3 network and this time also ne reply from them and the hacker,spammer server is still up and selling warez hosting , illigal hosting openly.
Kindly guide me how to proceed to take actions against OC3 netwokrs and against that hostig company who is doing this regurarely.
I am writting this becasue i am tired of playing games with this company called E-Dentify Internet, aka EASYRACKS.NL and they are refusing to issue me a full refund
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Mar 9, 2009
I paid for 3 servers appox 1 month ago
Intel Pentium 4 3,2Ghz/1GB DDRRAM/160GB 7200RPM HDD
Intel Pentium 4 3,2Ghz/2GB DDRRAM/160GB 7200RPM HDD
Intel Core2Duo E6750 2,67Ghz/4GB DDR2RAM/320GB 7200RPM HDD
After i paid i sent an email straight to them to confirm my payment and email me back and tell me the eta on the server setup. I waited around 4 days, i sent them another email stating if i didnt hear anything back i might have to open a dispute with paypal. I finally got a reply, this is what it said
'Money recieved, you can see in your paypal.
Core2Duo and 1 P4 machine will be done tomorrow."
Waited the next day, still nothing, so i sent another email,
Finally after 8 days of waiting i got 1 server, but guess what? its the wrong server. I got Core2Duo 6600, 2.40GHz/ 3.5gig ram when i paid for Core2Duo E6750 2,67Ghz/4GB. Now if i walked into a store and paid for something i expect exactly what was advertised and stated
I emailed these guys back to ask why this has happened, and no reply what so ever so i figured id call. I called this guy named "Paul", i talked to him for about 10 minutes explaining what i got and i did not get what i paid for and these were his exact words " thats ******** ". Now i dont run a company but i do know that their should be some respect between the buyer and seller. I then told him, i have been waiting around 2 weeks for a server and i just want a refund.
He said that a refund cannot be made as we already delivered the servers. I told him i received a server which was not what i paid for, and i still have not received the other 2 servers. He then said ok we will give you a refund but we have to minus out the price for the server info we sent you. I stated my claim professionally and asked that they refund me via paypal and issue me a full refund of 266 EURO and he stated that cannot be done and the refund amount would be less then 266 EURO. After 10 minutes of telling him he said ok but still was hesitant to talk about the refund.
After i hung up i emailed them, and i got a response saying forward me your bank details. I asked why? he said thats the only way they refund. I really do not understand why they would want to do it via bank as i live in another country. Anyway i sent him my bank details
It has now been over 17 days since he confirmed that my refund would be sent
I have now filed a dispute with paypal and i explained everything in my claim, Paul did reply as i am guessing they dont like disputes and this is what he said
" Hello,Servers we're delivered but rejected by the customer. All in
agreement with out TOC.Refund will not be issued."
Is this guy some kind of joke? I did not reject the servers, if he had delivered what was paid for, i would have happily waited
Where is my refund Paul? This is absolutely shocking the way i have been treated and your lies are extremely bad
I did not pay 266EURO to you for nothing. I do not want your services anymore and i highly recommend everyone stay away from this company. They will take your money and not respond to your emails. I have to send 5 emails just to get their attention to respond to me
again i repeat do not deal with www.easyracks.nl or E-Dentify, complete scammers and liars.
Im glad they have the dispute system in paypal, i am guessing i will get my money back after nearly 1.5 months of waiting around.
If you guys dont beleive me just do a search here for easyracks.nl their is a post about paul scamming another dude on this forum. These guys need to be stopped. I can also get my server admin to confirm all
Anyone got information about Servage Company ?
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Apr 5, 2008
I visited their website but I didn't find any information about them, except the price and the features.
Is it a real company ? or just fake ?
How is their servers ?
Do they really let me use the 510 GB & 5010 GB B/W I'll get ?
Or its just a number for getting more customers ?
Last week I bought hosting in servage.net .Everything is ok there except one very "small" thing - very often my site during loading breaks down (I get blank page). I three times asked servage for help. It's great that their reaction is very fast but despite their statements that problem is fixed it's again and again my page break down.
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Mar 14, 2009
is it possible that problem exists because my site is based on Jommla 1.5? I have tried and to use servage auto installer and manually installed joomla.
I have found so many praises about servage that cannot understand why is wrong with my site?
Some of servage customers said that Servage offers 1/10 band of that shown.
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Nov 5, 2009
for examle they offer 5010GB but in real thats 501 GB.
I know you're not supposed to use 777 but it seems some scripts just simply won't work without it, what steps needs to be taken to avoid using 777?
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Apr 21, 2008
as far as i understand we're only supposed to use 775 for folders and 644 for files correct?
I thought I should share with everyone my terrible experience with 123-Reg's dedicated servers.
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Aug 13, 2008
I'd had one of their Linux servers for about 2 years when it suddenly stopped responding. I emailed their support team (there is no telephone support for dedicated server customers for some reason) who responded saying that the hard drive had failed and that they'd assign a new server to our account and copy over the data (if still readable) asap.
After a few days they responded again to my original support ticket explaining that they were unable to assign a new server to my account and that I'd have to go through the order process again. I did this and waited for them to try and copy the data over; the only response to this was that they'd "request that a technician connect the old hard drive to the new server", and the support ticket status was updated to "solved", despite the fact that it clearly wasn't.
Days turned into weeks and not a single byte of data had been copied across. I opened yet another support ticket asking when they would do this, and this is the response I got:
"You will need to login as Administrator and copy files across. If you want us to copy certain files, we need to know what directories you want copied and there will be a charge of £100+VAT."
That's right, £117.50 for them to restore our data despite it being COMPLETELY THEIR FAULT that the server had gone offline. I could possibly understand the charge if somehow I'd managed to cause the hard drive failure but obviously this was not the case.
I seriously have no idea how they expect to be able to justify this charge.
So you might be thinking, "why not just login as administrator and copy it across yourself?" Good question - unfortunately they only give administrator or root access to customers who request it via their control panel, and those who do request root access subsequently forfeit any software updating/patching/configuration or technical support. In other words, I had to sacrifice all this if I wanted my data back, which was not an acceptable course of action for me as I am in no way a qualified server administrator.
One of the reasons I went with 123-Reg in the first place is that they promised from the outset to take care of all server maintenance for me.
As I'm typing this, the server (and consequently all sites on it) has been offline for over a month and I have come to the conclusion that 123 are utterly incompetent server providers. I'm going to cancel my account immediately and take my business elsewhere, and assure people that staying well away from this company will be the best decision you ever make.
Has anyone else had any bad experiences with 123-Reg?
Servage is the worst webhosting I have ever hosted with. From continuous cluster problems to stupid billing issues.
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Aug 15, 2008
When my website is not giving a 404 error there are mysql problems.
This is a hard lesson learnt. I will never recommend or host with them again.
I wired them $90.30 for balance due since July. My banking institution even gave me the reference number and other transaction details. The funds never returned to my account. To this date their dumb billing department cannot locate the payment. When I contact supported they continually gave some cryptic message that is of no help. I forwarded them screenshots of my bank account and even gave the reference numbers provided by my banking instition, still no dice, account suspended.
To add insult to injury they added another period of webhosting to my balance owed so it now totals $180.60 owed and I lost revenue from my search campaigns.
STAY AWAY FROM SERVAGE.NET. THEY ARE NOT WORTH IT.
We have been with servage.net for a few months now & have been having lots of issues with emails bouncing, web sites unavailable, very slow, support staff who ignore requests for help etc. etc. etc.
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Jul 20, 2008
I have posted about them in these forums before.
For the last day the web site they host for us oznotes.net has been "missing", we cant login to cpanel, we have emailed they via the address on there page servage.net & got no reply – but this is typical, they have our money and dont seem to care!
We paid for 12 months hosting in advance
Does anyone know whats happening with them, I rang the TIO – Telecommunications Industry Ombudsman & they cant help with hosting companies.
Well I have been using servage.net for 3 months and what a disaster it has been.
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Oct 3, 2008
They now have got to the point were they are trying to tell me that files that have a date of 2007 are really 2008.
Basically this screen shot
details that web pages I created are dated 2007 and also the screenshot servage created, yes that is right, they created a screenshot & it is dated 2007 you can see this file & date in my screenshot.
is dated 2007.
But I must be a fool, I am putting up with this crap, well not anymore!
I bought hosting with Servage, and payed it directly with Paypal, since then 20 hours ago I havent got any email received from them, so I cant login cause I dont have my details! So a support ticket is no option, on there email they do not respond! If you have a presale question they awnser within 20 minutes now Im waiting for 12 hours already. I have tried calling them on their office in Germany, but it isnt the right phonenumber!
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Jul 9, 2008
company for over a month or 2
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Sep 1, 2008
contacting them (support tickets) is as useless as not!..
their reply is always simply: we checked and nothing at our side! (asking for a clarification simply gets u nothing!)
problem is simply ONLY with ftp uploads!
my line upstream is 256Kbps (32 KB/sec) and down 1Mbps and i was always capable of pushing up to 2.2 GB/day ((i monitor my traffic all the time))
but just recently some weird things started appearing...
before uploads would never go under 27-26 KBs on my FTP client
now it's so normal finding it dropping to 15,10,4,2, 0!
ya a whole 0!
and that's not just for a second or two
it can stay like that for maybe aminute then go up back again!
And upon watching my traffic statistics closely, i found myself pushing at the most 1.6 GB only a day!
another funny thing is that files used to appear AND PARTIALLY in the root directory instead of the desired directory!
so WHAT IS UP!
how to use webmail.servage.net befind a corporate firewall wich does not accept https and port 443?
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Nov 22, 2008
I used cpanelproxy before with my domain so that I could use a subdomain on port 80.
I just wanted to forewarn ANY considering signing up with Servage, LOOK ELSEWHERE! They may be cheap, and they may be offshore (the reason I had chosen them), but they are probably the *worst* web host in business today.
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Jul 6, 2008
I have been a customer with them for 2 years and here is an itemized list of issues with Servage to date (this doesn't include the issues Servage actually resolved):
- 1 month after signup, Servage experienced a DDoS; all their customers lost all their e-mails for a 72 hour period
- 8 TIMES in the past year, I've had to contact their support because my websites PING requests would consistently time out and the pages not load leading me to actually setup an account with SiteUptime (BTW, they NEVER made anything faster, they always would blame me, even on a static HTML site with no more than 2 simultaneous users)
- Servage advertises 99.98% uptime, my results from SiteUptime for the past 6 months has revealed to me that my actual uptime is about 93.1%, this is TERRIBLE, the worst in the industry in my opinion
- a month ago, every site on my Servage account had redirects to porn or spyware: my passwords are always a mix of foreign characters, uppercase, lowercase, numbers and no shorter than 8 characters. Servage tells me to delete all the files myself and change my passwords. They refuse to accept the responsibility that a hacker got into their master control panel
- They are HOLDING MY DOMAIN HOSTAGE! I made the mistake of signing up my main .com (all the others are with GoDaddy) with them since 1 domain was free with hosting for the life of my account. There is NO WAY they allow you to transfer this domain! They only let you DELETE it (then you have to wait for it to expire, backorder, etc. and chance losing your domain)
There are so many more issues that I could go over, but I think I've made my point.
If you're thinking Servage, I'd recommend you stay away!
There ARE other offshore hosts...
i would avoid virpusnetworks.net as they do not issue refunds when they clearly state 14 days moneyback. They blantly ignore me for anything to do with refunding and also they messed up the hosting for me to begin with. Making me lose a few days waiting for them to set it up CORRECTLY they set it up but didn't include the correct password so i couldn't access it.
View 14 Replies
Mar 6, 2007
Anyway i still not got my money back and if i was you guys try find a different provider when it comes to peace of mind with money back.
i recommend these vps providers:
vpsland and solarvps both outstanding companys, hope to see more of them
We read a large number of reviews and ratings before deciding on whom to go with for our VPS. In particular, the good marks for helpful technical support by SLHost staff as recommended by various posters here led us to go with them.
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Dec 2, 2008
We paid six months in advance on February 12.
Unfortunately, it has been a nightmare. A few days after we signed up and went through the arduous process of moving data and reconfiguring the sites after the move, which consumed a total of 24 hours or so in 7 days, all was well until we ran into what apparently is a network problem. It remains and has gotten worse. We'll be leaving as soon as we find a new VPS host.
Whether a victim of their own success (perhaps they're too busy to look into things for us) or that they were simply overrated, the tech support is somewhat terse and when it came to a real problem, we were completely ignored. The issue is that the sites are unreachable and incredibly slow for 10-30 minute stretches, beginning during US nighttime from 10 p.m. - 2 a.m. Pacific. After about a week and countless more emails sent and received between their tech support, it began happening during the daytimes too. Tech support insists that there is nothing they can do, but it is exclusively our sites that we can't contact, and that goes for our users as well. They have said unless we have our site's users (who aren't computer technically proficient people and are very confused when we try to give them instructions on how to run a traceroute) run traceroutes as well, they don't have enough evidence there is a problem. This, despite the fact that there is a large discussion about it with various users from around the globe reporting the problem alongside their location. I linked them to this, and they dismissed it.
I advised them I would be making a report of my extremely poor experience with their services on this website. They dismissed that too. They are either overwhelmed, or it is what it appears to be: they simply couldn't care less.
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Jul 6, 2008
Somehow, someone has gained full access to my (and again, many others) control panel on servage.net.
While on there, they have generously created their own ftp accounts with full access.
Every website I host with servage had a number of files uploaded to them.
These files consisted of one or more .htaccess files that contained a number of rewrites pointing to the other files they uploaded.
The new files were actually cleverly hidden inside other directories where they would go unnoticed. For example, on some of my sites that have forums, they were put into /forum/include/tmp/(bogus files), and in my galleries, put into such directories as /images/photos/(bogus files).
The files themselves are as follows:
a .htaccess file
The links.txt file itself is over 1.9mb and contains links to hundreds of other infected SERVAGE hosted websites ( I have checked at least 30 of them in whois.org and found all are hosted at servage).
Here is an example of the links.txt file:
chipandachair.co.uk/language/include/include/topic~3312.html|black break spring
chipandachair.co.uk/language/include/include/topic~1562.html|free exploited black teens
ra4prints.co.uk/inc/forum/style/group~3827.html|my nudist links
And so on and so forth.
Keys.txt is a giant list of pornographic phrases and texts.txt is just random phrases in general.
I have contacted servage about this multiple times and have gotten their basic cookie cutter response of please remove the files from all your websites, change all your passwords and delete the new ftp accounts created. I asked them point blank if they've been hacked and they've continued to say no.
If you are a servage customer, make SURE you log into your control panel RIGHT NOW and check to see if new ftp accounts have been created. After that, look at your website statistics and click on DISPLAYED PAGES and look for odd entries like /blabla.html/links?12982.html or some such thing and pay attention to where the link is showing up (What directory) which will help you remove all of the crap someone put on there.
This is very serious guys... as I said, someone had full access to my Control panel. With that, they could enter into any of my sql databases, fully see all the passwords to each database (as servage kindly shows your password to anyone when you click on connection information) not to mention any sensitive customer data I may have had stored in my databases.
This hack also kills your website in a number of ways:
1) It tries to redirect any page on your site to the index.php uploaded to your site which then directs you to porn sites.
2) This hack spams over 3000 links to google every day, coming from your website, leading to sites that are deemed bad by google. This ruins your page rank and your site, as some of mine have since I missed this latest attack for 2 weeks, will go down the drain.
3) WHen someone googles your website, it will come up with tons of porn links. My daughters site was one of the infected ones... she's 9, and when you look up her site it shows that it goes to porn.
let me know if you've been targeted as well and what we, if anything, can do about it. Servage NEEDS to admit they've been hacked, in fact, the damage to my businesses because of their failure to notify my of these events seems like it should be on their shoulders.
Double billed. They cannot keep their servers running. Over one week and still no customer support for vps and a hosting account. After a week they have begun to respond to the server down tickets but they do nothing. Not even reimage. Seems they just take your money and run. All information on the sites is gone. All number 1 search engine ranking gone.
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Jun 26, 2008
If you enjoy talking to voicemail then this is the site for you.
Now I have to work things out with the credit card company.
Will fly to Singapore tomorrow to see if the company exists and to contact a law firm.
Wish I had checked the reviews here before being ripped off.
My only purpose in life is to destroy this company.
My experience with 98ways.com was not bad when I signed up but about 2 days later the service went down and now about 3 days in it is still down. So I emailed a few times their firstname.lastname@example.org email address asking to cancel / refund but the email address bounced back to me. This was the email address my invoice came from. So I cancelled my paypal subscription and emailed the address my payment went to "email@example.com" figuring it was a business email address since they use it for payments.
View 14 Replies
Dec 11, 2007
They replied with:
"no refunds and dont email personal email.
What I was upset about is if this company wants to make a go then they have to be reputable... Email their customers if they are having problems, give refunds when necessary, etc... The initial month was only $1.50 but its the point of it all... And I could have sworn I read a notice about a 14 day money back guarantee.....
We have been in trouble with BTN network since the earth quake in Taiwan. Meanwhile we dont have direct connection with BTN, the upstreams in our datacenter have peering with them. When making traceroute, it shows data from servers to customers routed through BTN. But the staff in datacenter said they cannot do anything to prevent this
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Apr 23, 2007
to avoid routing through BTN network?
Hundreds of hours of work down the drain...
View 14 Replies
Jan 30, 2008
Probably should've backed up my files more often, but that is hard to do when in the process of developing multiple sites.
I'll start by telling you exactly what happened.
Yesterday, at approximately 5:45PM I had checked my email, to my dismay i found that my payment had bounced due to the fact that I had forgotten to update my billing info (I was using my temp credit card until my new one had arrived in the mail). When I logged in to paypal, i had found Leeware had canceled my subscription making it impossible for me to get a payment in. At this point i had contacted trying to resolve the situation ASAP. After a series of emails i had found out that they had destroyed my server, and all files that were on it, including multiple sites which i had spent the last 3 weeks working full time hours a week on.
Reading through the TOS I found many half truths and full lies. When I signed up I had read
It is your responsibility to make sure you have the funds to cover your subscription and resolve any problems which result in funds not being available when they are due. You also agree that in some circumstances your original server will not be placed back online because it has been archived and will therefore, require the payment of a recovery fee of $25 to be restored.
Which I believed meant that my server would be archived and i would be able to pay the recovery fee if something like this was to occur. This however is obviously not the truth.
Subsequent payments are due on the anniversary date of the month for that month's service.
Again, I was ready and willing to pay on the date stated above.
My advice to anybody thinking about going with leeware; don't. It's not worth the risk, unless you run a hobby site or something you wouldnt miss.
My company rents machines and hosts our sites world wide. Lately we've seen a nice deal from MyDediServer here on WHT and rented out a QuadCore at a nice price.
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Jul 8, 2008
We hoped that the "you get what you pay for" don't happen here but we were WAY wrong.
We started this weeks discovering the server is down. No access, no pings no SSH.
As there is no remote boot option I open an urgent ticket to support asking them to reboot the machine immediatly. After 2 hours of "we are on it" replies I chatted with their support only to be told "Admins will reboot it soon".
All and all it took them 12 (!!!) hours to reboot my machine and to top that when I've asked why it was down at the first place they ignored my questions (I've asked via ticket, email and support chat - all 3 ignored me).
I did claim it's either a DC, Network or machine problem yet they claim it is not.
Machine messages log is clean and no shutdown was issued.
Anyway Today (2 days after) I got a newspaper article made about my site ($$$) and when I came online to see traffic I was shocked to find out that the machine is down and off the grid yet again (!).
A support ticket was opened again two hours ago and a reboot is yet to be seen.
My feedback - keep clear - don't use them and avoid them even if they hand out free 8-core machines (!). They seem to be a one man (if at all) show with no to low customer orientation and a non-existing to low-existing support.
My guess is that they have a "chat operator" in India while the DC control does only US prime time support hence when I ask for a reboot it won't happen till the DC guys wake up in the US which sucks.
I try to avoid trash talk as I hate that but these guys are the worst I've ever used (and I rented out at dozens of companies).
I'm having the very same problems as everyone else, and after a quick google it seems I'm not alone. Servage just keep fogging me off on the support over there dreadful MySql performance.
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Getting the same old rubbish as everyone else, we will move you to different server, we will fix your database etc. When will servage stop blaming there customers and step-up admit there is a problem and fix it? The support is fast but there just monkeys repating the same as the last.
I have been with them for 3+ years now, and this will be the last. Just put a request in for a full refund of this years fee's. The 1st year maybe the 2nd there service was excellent, since then its got worse and to a point now where its dam write criminal to charge people for what they offer.
Do your self a favour people stay clear of this company it has wasted alot of my time.