Stay Away From Servage.net
Aug 13, 2008
Servage is the worst webhosting I have ever hosted with. From continuous cluster problems to stupid billing issues.
View 8 Replies
Jul 8, 2008
When my website is not giving a 404 error there are mysql problems.
This is a hard lesson learnt. I will never recommend or host with them again.
I wired them $90.30 for balance due since July. My banking institution even gave me the reference number and other transaction details. The funds never returned to my account. To this date their dumb billing department cannot locate the payment. When I contact supported they continually gave some cryptic message that is of no help. I forwarded them screenshots of my bank account and even gave the reference numbers provided by my banking instition, still no dice, account suspended.
To add insult to injury they added another period of webhosting to my balance owed so it now totals $180.60 owed and I lost revenue from my search campaigns.
STAY AWAY FROM SERVAGE.NET. THEY ARE NOT WORTH IT.
I'm having the very same problems as everyone else, and after a quick google it seems I'm not alone. Servage just keep fogging me off on the support over there dreadful MySql performance.
View 9 Replies
Mar 9, 2009
Getting the same old rubbish as everyone else, we will move you to different server, we will fix your database etc. When will servage stop blaming there customers and step-up admit there is a problem and fix it? The support is fast but there just monkeys repating the same as the last.
I have been with them for 3+ years now, and this will be the last. Just put a request in for a full refund of this years fee's. The 1st year maybe the 2nd there service was excellent, since then its got worse and to a point now where its dam write criminal to charge people for what they offer.
Do your self a favour people stay clear of this company it has wasted alot of my time.
Anyone got information about Servage Company ?
View 14 Replies
Apr 5, 2008
I visited their website but I didn't find any information about them, except the price and the features.
Is it a real company ? or just fake ?
How is their servers ?
Do they really let me use the 510 GB & 5010 GB B/W I'll get ?
Or its just a number for getting more customers ?
Last week I bought hosting in servage.net .Everything is ok there except one very "small" thing - very often my site during loading breaks down (I get blank page). I three times asked servage for help. It's great that their reaction is very fast but despite their statements that problem is fixed it's again and again my page break down.
View 3 Replies
Mar 14, 2009
is it possible that problem exists because my site is based on Jommla 1.5? I have tried and to use servage auto installer and manually installed joomla.
I have found so many praises about servage that cannot understand why is wrong with my site?
Some of servage customers said that Servage offers 1/10 band of that shown.
View 12 Replies
Aug 15, 2008
for examle they offer 5010GB but in real thats 501 GB.
We have been with servage.net for a few months now & have been having lots of issues with emails bouncing, web sites unavailable, very slow, support staff who ignore requests for help etc. etc. etc.
View 11 Replies
Jul 20, 2008
I have posted about them in these forums before.
For the last day the web site they host for us oznotes.net has been "missing", we cant login to cpanel, we have emailed they via the address on there page servage.net & got no reply – but this is typical, they have our money and dont seem to care!
We paid for 12 months hosting in advance
Does anyone know whats happening with them, I rang the TIO – Telecommunications Industry Ombudsman & they cant help with hosting companies.
Well I have been using servage.net for 3 months and what a disaster it has been.
View 11 Replies
Oct 3, 2008
They now have got to the point were they are trying to tell me that files that have a date of 2007 are really 2008.
Basically this screen shot
details that web pages I created are dated 2007 and also the screenshot servage created, yes that is right, they created a screenshot & it is dated 2007 you can see this file & date in my screenshot.
is dated 2007.
But I must be a fool, I am putting up with this crap, well not anymore!
I bought hosting with Servage, and payed it directly with Paypal, since then 20 hours ago I havent got any email received from them, so I cant login cause I dont have my details! So a support ticket is no option, on there email they do not respond! If you have a presale question they awnser within 20 minutes now Im waiting for 12 hours already. I have tried calling them on their office in Germany, but it isnt the right phonenumber!
View 14 Replies
Jul 9, 2008
company for over a month or 2
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Sep 1, 2008
contacting them (support tickets) is as useless as not!..
their reply is always simply: we checked and nothing at our side! (asking for a clarification simply gets u nothing!)
problem is simply ONLY with ftp uploads!
my line upstream is 256Kbps (32 KB/sec) and down 1Mbps and i was always capable of pushing up to 2.2 GB/day ((i monitor my traffic all the time))
but just recently some weird things started appearing...
before uploads would never go under 27-26 KBs on my FTP client
now it's so normal finding it dropping to 15,10,4,2, 0!
ya a whole 0!
and that's not just for a second or two
it can stay like that for maybe aminute then go up back again!
And upon watching my traffic statistics closely, i found myself pushing at the most 1.6 GB only a day!
another funny thing is that files used to appear AND PARTIALLY in the root directory instead of the desired directory!
so WHAT IS UP!
how to use webmail.servage.net befind a corporate firewall wich does not accept https and port 443?
View 6 Replies
Nov 22, 2008
I used cpanelproxy before with my domain so that I could use a subdomain on port 80.
I just wanted to forewarn ANY considering signing up with Servage, LOOK ELSEWHERE! They may be cheap, and they may be offshore (the reason I had chosen them), but they are probably the *worst* web host in business today.
View 11 Replies
Dec 2, 2008
I have been a customer with them for 2 years and here is an itemized list of issues with Servage to date (this doesn't include the issues Servage actually resolved):
- 1 month after signup, Servage experienced a DDoS; all their customers lost all their e-mails for a 72 hour period
- 8 TIMES in the past year, I've had to contact their support because my websites PING requests would consistently time out and the pages not load leading me to actually setup an account with SiteUptime (BTW, they NEVER made anything faster, they always would blame me, even on a static HTML site with no more than 2 simultaneous users)
- Servage advertises 99.98% uptime, my results from SiteUptime for the past 6 months has revealed to me that my actual uptime is about 93.1%, this is TERRIBLE, the worst in the industry in my opinion
- a month ago, every site on my Servage account had redirects to porn or spyware: my passwords are always a mix of foreign characters, uppercase, lowercase, numbers and no shorter than 8 characters. Servage tells me to delete all the files myself and change my passwords. They refuse to accept the responsibility that a hacker got into their master control panel
- They are HOLDING MY DOMAIN HOSTAGE! I made the mistake of signing up my main .com (all the others are with GoDaddy) with them since 1 domain was free with hosting for the life of my account. There is NO WAY they allow you to transfer this domain! They only let you DELETE it (then you have to wait for it to expire, backorder, etc. and chance losing your domain)
There are so many more issues that I could go over, but I think I've made my point.
If you're thinking Servage, I'd recommend you stay away!
There ARE other offshore hosts...
View 10 Replies
Jan 19, 2009
Somehow, someone has gained full access to my (and again, many others) control panel on servage.net.
While on there, they have generously created their own ftp accounts with full access.
Every website I host with servage had a number of files uploaded to them.
These files consisted of one or more .htaccess files that contained a number of rewrites pointing to the other files they uploaded.
The new files were actually cleverly hidden inside other directories where they would go unnoticed. For example, on some of my sites that have forums, they were put into /forum/include/tmp/(bogus files), and in my galleries, put into such directories as /images/photos/(bogus files).
The files themselves are as follows:
a .htaccess file
The links.txt file itself is over 1.9mb and contains links to hundreds of other infected SERVAGE hosted websites ( I have checked at least 30 of them in whois.org and found all are hosted at servage).
Here is an example of the links.txt file:
chipandachair.co.uk/language/include/include/topic~3312.html|black break spring
chipandachair.co.uk/language/include/include/topic~1562.html|free exploited black teens
ra4prints.co.uk/inc/forum/style/group~3827.html|my nudist links
And so on and so forth.
Keys.txt is a giant list of pornographic phrases and texts.txt is just random phrases in general.
I have contacted servage about this multiple times and have gotten their basic cookie cutter response of please remove the files from all your websites, change all your passwords and delete the new ftp accounts created. I asked them point blank if they've been hacked and they've continued to say no.
If you are a servage customer, make SURE you log into your control panel RIGHT NOW and check to see if new ftp accounts have been created. After that, look at your website statistics and click on DISPLAYED PAGES and look for odd entries like /blabla.html/links?12982.html or some such thing and pay attention to where the link is showing up (What directory) which will help you remove all of the crap someone put on there.
This is very serious guys... as I said, someone had full access to my Control panel. With that, they could enter into any of my sql databases, fully see all the passwords to each database (as servage kindly shows your password to anyone when you click on connection information) not to mention any sensitive customer data I may have had stored in my databases.
This hack also kills your website in a number of ways:
1) It tries to redirect any page on your site to the index.php uploaded to your site which then directs you to porn sites.
2) This hack spams over 3000 links to google every day, coming from your website, leading to sites that are deemed bad by google. This ruins your page rank and your site, as some of mine have since I missed this latest attack for 2 weeks, will go down the drain.
3) WHen someone googles your website, it will come up with tons of porn links. My daughters site was one of the infected ones... she's 9, and when you look up her site it shows that it goes to porn.
let me know if you've been targeted as well and what we, if anything, can do about it. Servage NEEDS to admit they've been hacked, in fact, the damage to my businesses because of their failure to notify my of these events seems like it should be on their shoulders.
I've been a satisfied customer at Servage for several years but the last couple a days is getting a little sweat on my forehead...
View 14 Replies
May 23, 2008
I'm not sure but some really weird things is happening at servage right now ....
I've tried to login at my controlpanel in almost a week - several times a day, but are not allowed access at all . Get the message that etiher username,password or captcha is entered wrong... I then try to reset my password etc - and it works all fine until I'm trying to login with the new one...same result - NOT working.
After several non working tries I decide to write them personal emails at email@example.com, firstname.lastname@example.org, email@example.com firstname.lastname@example.org (which is the founders private email ), but NO answer .... usually they're really kind and efficient and answers within a few hours, but this time : NO ANSWER .....
This evening I would then try to contact them again, and see on their webpage if I have missed some important email adresses, and I was QUITE surprised to notice that almost ANY of their subpages is leading to a non-existant page - EXCEPT from the order page.... pretty weird, I think
I'm not saying that they're on their way to close down, but it is actually an option if we take a look on the world economy in these days...
I would be glad if other Servage Customers could tell me if it is possible for them to login at their controlpanel at Servage
i have hosting at servage.net 2 jrs already and one nice day they decided to delete all data on my account (like 5 gb of data) and 25 websites are gone and 2 developing projects, i didnt had backups for most of them... (80%)..
View 14 Replies
Dec 1, 2008
the most funniest thing is the answer:
We are sorry for the inconvenience caused
There was an storage issue which caused the trouble. We have added <b>one month free hosting</b>.
Please reupload your data.
"ONE MONTH FREE HOSTING!" OMG
so my question would be , how can i sue motherf****s? or what are my options?
please post your experiences here with this scummy hosting that we can assure that this don't happened to anyone again.
I've used Servage for about 18 months. For most of that time there have been no problems. Then they decided to upgrade the cluster. This happened 3 weeks ago. Since then, there has been a catalogue of problems, mostly centred around a Perl script my site uses to implement a wiki.
View 14 Replies
Nov 8, 2008
The first problem was that they had removed four of the supporting Perl modules used by my Perl script. All of the missing modules are ones you would expect to find on any server that claims to support Perl. They had warned that this might happen (obviously too difficult for them to make sure that the upgraded server has all the Perl modules) so I notified them with a list of missing modules expecting the modules to be restored quickly. It actually took 1 week, during which time their support team tried their best to annoy me by giving responses related to PHP (apparently they'd managed to kill PHP scripting completely) and a non-working link to a list of installed modules (I knew what was installed already).
Having now got the script running, I hit a further problem. Prior to the upgrade the script had run under the "webserver" account. It was now running under the "you" account. This meant it couldn't write to its own data files. I had real trouble getting Servage to understand this one, let alone fix it. Most of their answers were about how to change the ownership of my script, which makes absolutely no difference to the problem. Eventually, after 4 days, they tried to fix the problem. The result was that my website became completely inaccessible. Even the static content was giving a 403 error. Again, it took support a while to understand the problem and about 1.5 days to fix it.
At this point Servage claimed to have fixed all outstanding issues. However, my script was still running under the wrong account. In frustration, I changed the ownership of all the script's data files to "you", which at least got my wiki running again.
However, I now find that people can't upload images to the site. Any attempt to do so produces an error "CGI open of tmpfile: Permission denied".
I've given up. I think my chances of getting Servage to even understand the problem are minimal. I'm not even going to try. I will be moving to another host as soon as possible - probably a VPS. That way I should be able to fix most problems myself.
Everytime my site is down, which is about twice a month, i ask Servage and everytime, i get no answer or i get a really late reply.
View 12 Replies
Nov 22, 2008
Today my site has been down 3 hrs, and ive put in 2 support tickets now, and yet im ignored, but they advertise their support time is 30 minutes? How is that an average when i have to wait hours EVERYTIME?
They are really awful for support, hosting is ok for a shared.. i cant wait to move off it.
After going through the forums here, i can see i am not the only one who has had this sort of problem with servage, but i am afraid mine is a bit more complicated.
View 11 Replies
Aug 28, 2008
I should also mention, that up to about a month ago, i was a very happy servage customer.
I always received good service, in short time and had a very very good uptime.
So, about 3-4 weeks ago, the time for renewing my registration came (i have been with servage for 3 years now), ofcourse - since i am happy with the service, i log into my cpanel - click "pay for another year" and make the payment on paypal.
On that same day, i also noticed the amount removed from my credit account and paypal noted that the transaction was completed (meaning it was transferred to the other side).
The next day, i get an email from servage telling me my account needs to be renewd - so i don't waste any time and open a support ticket, providing the full information i have for the transaction. In return i get the response, that it will probably take 2-3 days for the transaction to fully process.
Mind you, that has NEVER happened before - everything was always immediate, which was one of the things i liked about servage.
So i thought, maybe they are having more customers, so it takes them longer to process - ok...
But, after 4 more days of receiving these annoying emails, i hop back to the support system and update them that something is wrong. they ask for the details i already gave them, but i give it to them again, and i get the response that they are taking care of it.
I was out of the country on a business trip for the next 2 weeks and the day after i come back i get an email that my account was suspended for not paying.
I open the support page again, and i see no reply from them stating there is a problem with the statement. So, i open another ticket - asking them what is wrong and requesting that my site be immediately returned online, since they had enough time in advance to deal with this.
I get the reply, that they did not receive any transfer from me and that i should pay.
Now i'm really pissed, not only did i pay - i had also notified them on the problem, gave them full details, and now they want me to pay twice...?
I ask paypal for confirmation that the payment indeed made it through and i get the response that everything should be ok and a documented proof.
Suspecting this is some scam, I give the full details to the support staff and ask again for my site to be returned online immediately.
I get the response again that they have no such record and that i should pay (again?).
Now I'm pretty worried - they have fully documented proof of the payment, but they still claim to not have gotten it - something must be wrong!
So i start a dispute on paypal on my transaction, in order to get my money back, and start looking for another host.
I sent them the response that i wish to speak to someone in management who can help resolve this, but i get the response that they can see i opened a dispute and that i should pay, they also locked my domain as clientTransferProhibited and clientUpdateProhibited.
So, all of the sudden they can see the payment - how about saying we are sorry, some compensation for the downtime? i would have gone for it...
Instead - they keep asking me to pay for a full year, and when i ask the email of someone in management - i get no response at all.
There is something fishy definitely gone on, i have seen some people on this forum suggesting they were hacked, or have gone into the scam business. all those seem possible now through my ordeal with them.
I just want this over so i can get MY domain on another host, anyone know someone there? have an email? a phone number (i tried the ones i found here - all do not work)? a skype contact?
how to get MY domain back or how to avoid this situation in the future (should i register my domain with another company? but they may tank as well...)?
I visited my website yesterday to update my blog only to find out that it was suspended due to "non payment". I logged into the Servage control panel and the latest transaction went through (by Paypal) for three months hosting from August 14th to November 14th.
View 14 Replies
Dec 11, 2008
This is a copy of our correspondence so far. Its not exactly clear what the problem is. I asked to escalate the support ticket to a supervisor but I'm still waiting for a response.
Servage - Steven
Yes, including VAT actual amount that you need to pay is €26.78 but all the time when renewal comes you paid €26.10. So, the pending amount from last some renewal time goes to €5.07. Actually, when you have opened the account with us then the VAT charge are 16%, but after january of 2007 the VAT is goes up to 19%, so the onwards 2007 your renewal cost raise to €26.78 instead of €26.10. So, please pay the pending bill as soon as possible.
Though in the meantime, I have unsuspended your account and will be online after 3 hours.
This is what my website says "This account has been suspended for non-payment. If you are the owner of this account please log into the control panel and open an 'Accounting' support ticket. Please also contact us if you wish to close this account. "
My account is apparently suspended even though I paid on August 14th.
2008-08-14 PayPal subscrpaym. [***************] from *****@*******.*** EUR 26.10
2008-08-13 3 Months of webhosting EUR -22.50
2008-08-13 19% VAT of €22.50 EUR -4.28
What the hell does "So, the pending amount from last some renewal time goes to €5.07." mean ?
It looks like Servage are charging customers for vat from February 2007 to date which they neglected to do so before. Thats not what gets me, its suspending my account (and all websites attached to it) without any notice whatsoever. And all for €5.07.
servage is sure a compagny of scammers for me, beside all horrible stories of them with theirs clients, the new one is that:
View 11 Replies
Dec 3, 2008
yesterday they suspend my account with all my domains with them, WHY, because i dont want to pay 14.95$ te renew the free domain name that they has offered for FREE when i have signed with them.
so my concern, why suspend all domains for force me to renew a domain name that supposed FREE for 15$, why not suspend only this specifique domain, or simply let them deleted.
I started with Servage.net on recommendation of a friend. At first they were good. Simple to use, had most of the features I wanted.
View 12 Replies
Jan 12, 2009
It was slow, especially the database, but I could live with that for the low price.
Then the horror began...
First, a hack attack that put trojan scripts into every index file in every site.
Servage refused to acknowledge this after I told them they were hacked. They refused to back up their system to an unhacked version. Instead they let the trojans continue on as if nothing happened.
If that isnt bad enough... they then changed the password on my account.
To which I tried to use the forgotten password feature to recover it. Only, that would not send the password to my email address.
Now, in order to contact Servage, you have to log in and submit a ticket. But I couldnt do that without my password. They rejected every email I sent based on this reasoning.
I finally got an email account that did not autoreject my email address.
So they sent me a new password.
Which did not work.
So I asked again.
They send the same bloody broken password back.
I asked again, for a new password.
Ask again, no response.
Ask again, no response.
Ask again, no response...
After months of this they decided I was not worth talking to anymore.
Oh... that was until my service expired. Then all of a sudden I was back in demand.
Daily emails saying my account is overdue. As if I was still using it. As if I was still ABLE to use it.
Eventually two of my domains that I purchased thru Servage are going to expire, and I have no way of getting them back, since they refuse to allow me to log in. They refuse to talk to me.
Many friends and business partners have given up on me, because of the problems with Servage. I had a dream contract to develop my Naiture project, ruined. All my emails with my potential client, blocked. @#$@#!$!#@$#!@$
Let me conclude this message by saying "Servage Sucks" so that all the search bots in the world can find it and lead people here.
I was sent a link to fill in a questionnaire for servage. I filled it out totally honest the over all rating was pretty poor but they did have one or two upsides which I did give a good rating, but over all it was a bad review for them.
View 6 Replies
Jan 11, 2009
I got a confirm page thanking me for taking the survey.
2 weeks later I then received another e-mail saying I had not entered the questionnaire and would I like to enter it? I already did 2week earlier.
So on to their infamous customer un-service. I told them what happened and true to servage form I got a copy and paste answer that had no relevance to the question,
What URL? So I answered back, its your own survey that you sent an e-mail inviting me to take you must know what it is? They then answered they don't know what happened to it and they will look in to it. This is the first time I have had a proper answer to any question from servage.
So my point being are they fixing the survey in their favour? I mean the amount of negative reviews they get just about anywhere else on the web they wont publish that on their own site.
I am posting this thread as a warning about servage.net!
View 14 Replies
May 16, 2008
My web site has been unavailable for > 1 month now, yes for more than a month.
When you go to our site www.oznotes.net you get a message
Service Temporarily Unavailable
The server is temporarily unable to service your request due to maintenance downtime or
capacity problems. Please try again later.
With servage.net Temporarily = > than 1 month.
I have been trying to get the support people to respond to me about this issue now for
weeks & there only response is that I need to be P A T I E N T.
Obviously I am being unreasonable when I complain about no web site for > than a month.
I got around 15 k members on my forums which is hosted on servage , out of 15k email ids 21 were mine , today i checked my emails and was shocked to see I got two same type of mails in all my email ids!
View 14 Replies
May 27, 2008
The only link between my 21 mail ids was my forum only!
So I am 100% sure its the servage or any servage team members who did this to me.
what should i do next so this wont happen again in future also how can I report this to cops.
I just found out the other day that all my website files have disappeared.
View 14 Replies
Apr 6, 2008
I emailed Servage who said it was a hardware failure.
I don't have a backup as they never advised me to.
They have said they have their own backup but they will NOT use it as it would restore over other people's accounts.
Why can't they just restore it to a different server and copy?
I am fighting them on this, they didn't even tell me there had been a failure.
Well friends I was just ruunning an blog facing 60% of downtime daily over months , but this was an small part of disaster waiting for me ahead as i tried to use some of the fake bandwidth they pretend to give , and i uploaded few files next day I find my sites suspended ,Reason being
View 14 Replies
Apr 16, 2008
"It is not allowed to host filesharing services on our servers. Reason beeing that such sites are often used to share copyrighted material."
Well thats what writen in there TOS itself.
Without file sharing how can one imagine to use 5000 GB/month + with the limit of 4lacks click also there.
Servage is my worst Nightmare come true.
Why one should not host on Servage.net ??
1. Fake stats they overcount the bandwidth and space.
2. 4 lacks hit limit after that your site gets suspended in real its only 4000 thanks to there fake stats once again.
3. Sql errors ,thats became part of daily life once you host on servage.
4.servage 404 not found page everywhere ,well they would not miss an single opertunity to advertize from your site , whenever they like they would put there own 404 not found page and wait for you to complain. This is the way this cheap hosting gorws.
The error message is
View 1 Replies
Oct 24, 2008
The requested URL could not be retrieved
While trying to retrieve the URL:
The following error was encountered: Unable to determine IP address from host name for www.gbn.ge The dnsserver returned: Server Failure: The name server was unable to process this query. This means that:
The cache was not able to resolve the hostname presented in the URL.
Check if the address is correct.
Your cache administrator is webmaster.
Generated Wed, 16 Apr 2008 13:13:49 GMT by proxy.geonet.ge (squid/2.6.STABLE19)
servage.net is Broke down?... NO Dummy! They just changed their business to be SCAM
View 11 Replies
Apr 5, 2009
I am writing this to just let other friends here to be aware of this scam, they used to be host providers and now they've just become SCAM.
So my experience story goes like this:
Some days ago I ordered a 6month plan and paid by VCC, And got an email from them saying that my order is declined due to VCC not charged so I checked the balance of VCC and just knew that my poor little VCC is charged 45$ by this Green Giant named servage, So I let them know asap, I emailed back and told them to re-check and now it is days (5 days actually) that I am sending daily mails to Mr.Servage Scam and All I've gotten to now is nothing (actualy they don't respond anymore) wish they be alive at least (is it war or something running in their country? )
I really got disappointed at them I thought that since they have been in business for some time they can be reliable (at least at selling), However I just wrote back in here to let others know that servage.net is actually broke down or at least changed his hosting business to become a fast reliable scam (perhaps more profitable, who knows?)
All I wanted was a simple sweat hosting plan for my friend.
BTW If any of servage.net staff is here: Hey man that's not necessary to do illegal actions! Let's face it you need money? right? OK just put a donation button in the homepage and take my word on this always some good people exist out there to donate some bucks to you ( I will donate you too ), just don't be like this, this is shame.
I'm thinking over filling a dispute against them right now. Who know perhaps some days they respond back (At least I can re-check my email every day till next 50 years)
I got my first dedicated server, So I'm not sure if this is what typically happens to everyone on every dedicated server setup, or if it's just my bad luck, or if it's a reflection of the guys at FDC.
View 14 Replies
May 26, 2009
At this point, I'm not sure if I should stick with them or not, it's been slightly weird, to somewhat humorous to just down right frustrating.
Only good thing is, it's not an actual production server, I was just seeing how FDC was as a company before I comitted. So other than the upfront cost and time spent dealing with this, we haven't thankfully impacted our customers in anyway.
(1) Contact sales, no response for two days.
(*) contacted them on friday, so I figure that was probably the delay in the response, quite understandable.
(2) They said they'll have to contact me by phone
(*) Sure not a problem, please contact me within these hours...
(3) They contacted me out of the hours specified
(*) ugh...maybe I didn't make myself clear in the email, oh well whatever, atleast they did contact me.
(4) Was promised server will be up by tomorrow
(*) Oh okay, he sounded nice on the phone
(5) Servers were not up by tomorrow had to email to find out what's going on
(*) They just got their shipment in and everything will be setup by the end of the day.
(6) It wasn't set up by the end of the day. Contacted them again.
(7) They got it up the next day, Server finally up, but I can't even ping it.
(*) Took them a day but they got that resolved
(8) I can finally ping it but I can't remote into it.
(*) I'm guessing someone forgot to enable RDP?
(9) Get another bill, Server 2008 Standard $20 more dollars
(*) I've never requested a update from web edition to standard. Maybe with all that reinstalling of the server, someone felt like upgrading me without seeing If I wanted the upgrade or not? Or maybe Remote desktop isn't possible in Web Edition and they upgraded me, if that's the case cool, if not I'm not sure why the upgraded me from Web to Standard.
(10) RDP finally works. Finally log into server...
(*) Hooray, it's finally over?
You figure it's clear sailing from here on out. Grab all my windows updates.
Right click on my computer, left click on properties...Windows not activated, automatic update will be done in 2 days.
(11) Contacted support, can I validate now, or just let it validate in 2 days.
(*) Support says it's not a problem and just to validate it now
(12) Validation failed.
(*) OMG this can't be happening...opened up a ticket.
(13) It looks like it was the wrong key, and we're waiting for msoft to get us a valid one it'll only take an hour.
3 hours later it's still not validated. They say they'll do it, and they'll email me, weird thing is they closed off the ticket? aren't things done by ticket status, if the ticket is closed then how do they know it needs to be done...
FDC is nice and all, decent response times on tickets, usually within 5 minutes, I've had response times with other companies(registrar) avg time was a day.
Anyhow I must be driving them nuts with all the tickets I've opened up, don't think it's any fault of my own though. Like I said earlier I'm not sure If I should stick with them or not, Is this typical? or is it just my bad luck, or is it just FDC?
All was good until last month, i request to reinstall os 3 days later they told me that server i'm renting will be replaced do to hardware problem. So takes another 1 days to setup another server. Ok server was up with what ever they claim better hardware. Problem is w/tech support!
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May 5, 2007
They don't respond on tickets what so ever+ they will close your ticket w/out resolving the issue. now im waiting for past 3 hours for them to reboot my server and so far nobody moved a finger.
Im glad this service month to month. This will be my last month with lame tech support company.
Advice STAY AWAY or you will lose customers and waste money.
I inquired about this sales. New company good price Good service. WRONG.
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Apr 2, 2008
So I get on live chat and talk to Mike and tell him all the requirements I ahve He says no problem pay for managed hosting at $25 a month and we will install all of that for you. So i go to check out enter in there coupon code for 20% off for lifetime and when i get to the paypal page to pay whole different story. Says 20% first month then regular price the rest. So I cancel out of that go back to live chat and get Mike I tell him what happened he says no it is 20% for life. So i take his word for it and head back over to checkout. This time it wont let me there site has a problem and wont complet checkout. So back to live chat I go. this time they transfer me to victor. Who informs me they will only install my stuff if I pay $25 a month and pay them $50 and hour. I tell him I have a guy to install it all for one-time fee of $35 can you do it for that no our fee is $50. Plus they want to charge me $25 a month for fully managed. When i can forget the fully managed and only pay one-time $35. Victor found he would rather argue with me and then try and insult me about a typo error.
Stay away they will not be in business for long. See bottom of chat below. ....
The shared server I am on runs out of disk space every day and their support says they are still "deciding" what to do about it.
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This has been going on for 2 weeks now and they still can;t "decide" what to do about the disks filling up.
How many people does it take to decide to add a hard drive to the server?
I have also had way more downtime than I have had with my other ISP's like HostGator or Lunapages.
Stay away from Hostdime!