Pacific Rack - Fails To Meet Expectations
Jun 17, 2008
This is my review of my initial setup with Pacific Rack.
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Apr 14, 2008
After the issues with the fire at TP, I decided to pickup another server at a different data center as an additional server.
I ordered a Supermicro, which is a quad core processor. The price was well within the range, the extras were all within range as well, except cpanel, which was $35.00. I'd rather see that at $25.00, but overall that was fine. Total price as $266, right around what I expected to pay.
Setup took a few days, right at around what I expected.
When it was delivered, I asked why I couldn't log into WHM. They told me everything was fine. After some communication and about an hour and a half they said that they forgot to install cpanel... That wasn't a good start.
They failed to meet expectations because of the following:
1. RDNS was not setup at all. I shouldn't have to request it be setup. This is small, but if I didn't know to check/ask, it would be a major issue in the future.
2. The box always fails to reboot and requires manual intervention. Why can't they fix that? or even address the issue?
3. cPanel was not installed properly and when I asked for help, they told me that the box was unmanaged and I choose the configuration. If it didn't work right out of the box, the fault was my own for choosing that configuration.
Alex said, "You have received a standard Fedora 64 bit install, that we downloaded just for you. What you need must not be included in the standard install, or the cPanel install.
If you want us to manage your server, then you will have to subscribe to our server management service which is $29/month with a 6 month commitment. Otherwise you can just google for the command to install an RPM, as I don't know if off hand, but I know its really simple."
Just to comment, if it turned out to be as simple as installing an RPM, then I would have just killed myself due to the shame of it.
Turns out after working with cPanel support, it was an install error, cPanel was not installed correctly. (Don't know if that is PacificRack's fault or cPanel's, but I know it's NOT my fault and I would expect the data center to get my server up and running properly so I could manage it)
My expectation was that I would be delivered a box that worked properly and if it didn't, PacificRack would help me get it working so that I could use it. It appears that PacificRack's expectation was they just install the crap, it's up to me to make it work. If the install is bad, I can just Google it.
I'm fine with managing a server, I have four years experience running serveral servers, but I am not able to debug install issues where the box NEVER worked properly in the first place.
So, in this area, they fail to meet expectations.
I also found their technical staff to be arrogant and unfriendly, though I'm personally arrogant and unfriendly, but I always am very nice to support people, no need to cut my own throat.
Overall, I'd say that my experience doesn't seem to be typical, but the fact that they were unwilling to resolve the issues really bothers me. I detest companies who hide behind "unmanaged" as a shield against providing the services that they should be providing as a data center. I also refuse to pay a $29.00 a monthly fee to get a managed server (basically a $180.00 commitment) to get them to deliver a working server, when that should be a "Free" service provided when I purchase.
The DNS servers are pacficrack work well and the connections are fast and reliable.
The server still is not working up to expectations and their support people seem to be unwilling to get it to meet expectations with out going "managed". Now, honestly, $180 would be far cheaper than any other options, but its the principle of it.
Overall, I'd rate pacificrack about average. The server is a good server and at a reasonable price. The support people where knowledgeable. The turn around on tickets was very good, no ticket sat for more than a few hours. It really seems like pacificrack is a very small operation. I think that is a big plus.
At this point, I'm not sure if I should just move on or continue to try and get this server to work properly. I'll make a decision in a week when the server is close to renewal.
im not able to decide from where to buy dedicated .....money never matter i want good support quality server , most important reliable
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Jan 14, 2009
serverplace.net or pacificrack.com
I've actually had a post-it note pegged to my project board for the last two months to remind myself to write up a review of Pacific Rack. Between the holidays, life and there never being enough hours in the day...I just hadn't had a chance until now. Please allow me to apologize in advance if I go into more detail than what is needed. I have an annoying habit of over-explaining things.
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Jul 27, 2008
Anyways - here is a bit of background:
A freelance designer that also provides web hosting to design clients on a dedicated server housed with Pacific Rack. My main website can be found at [url]and most of the websites displayed in my design portfolio are also hosted on the server (Caution: Those websites in my portfolio are semi-adult in nature [companionship providers], so if you are at work or have an irrational hang-up about such things, I suggest not following my portfolio links). I don't make a profit from hosting (nor do I try to) - so it's not like I'm a big, high-tech hosting company. In fact, what I know about server management is pretty pathetic and minimal - which is why I pay PSM to manage it for me. I mainly offer hosting as a convenience and extra layer of identity protection to design clients.
The websites I host are mostly smallish, semi-dynamic outfits powered by my own, mysql-based, home-brew CMS solution. I host around 60 accounts, none of which are very resource intensive. My clients typically require require between 3-12GB monthly transfer each.
The server specs and package I have with Pacific Rack are as follows:
Intel C2D (2.0Ghz)
250GB SATA 16MB Cache
50GB Automated Backup
I moved to Pacific Rack from Dediwebhosting in May 2008. The initial contact and transition was handled by Alex Ferrier, who was simply phenomenal. Yes. I am aware he is actually Chris so-and-so and that there was a huge controversy about him and some shady way he handled a hosting business several years back (he was a teenager at the time, mind you). Frankly - I don't care. He was not only courteous and helpful to me during my transition, but he didn't make me feel like an idiot for being such a noob. He also had a sense of humor and communicated on a level that was very personable. Knowing what I know now about his past has not changed my opinion of him or Pacific Rack in the slightest. Ok. Getting off topic. So I signed-up/paid on 5/29 and had my server up and running by 6/1. I had some issues with the new server having an updated version of mysql that broke my CMS - but this wasn't anyone's fault but my own.
It hasn't been a full year yet, but I've had very little downtime with my server and none that I can even recall clearly. Far less than I'd experienced with a reseller account at H9 or with my first dedicated server with Dediwebhost (neither of which were excessive either). I also noticed a definite improvement in overall server response and performance when I moved to PR - though my hardware specs were much better than where I was coming from. I'm not sure if is due to a better network, but previously my server couldn't send/receive mail with AOL accounts (yes. I'd gone through all the troubleshooters) - but this problem was resolved after moving to PR.
So this is where I think they really shine. I'd mentioned above that I currently use PSM for my management needs. I think they're a terrific service but there are some limitations in terms of response times and how thorough they are in making sure things aren't broken after doing an update for you. There have been a few times in the last year when a server package install/update has caused problems with my client sites, which ... after waiting an hour or more for a response from PSM (while I'm stressing from clients yelling at me) - I'd get impatient and submit a ticket to Pacific Rack instead. In every single one of those cases, Pacific Rack responded to (and often resolved) my issue within 15 minutes. They're just darn quick with support requests. They have the pay-per-incident option (usually only $5), but they've only actually charged me a couple of times out of all the instances I've contacted them.
Not only that, but as touched on above - they just don't make me feel like the server idiot I know I reveal myself to be at times. WHT is intimidating for me to post on because it seems as if most of you are big shot hosting gurus (or big companies that can afford to hire your own hot shot hosting gurus). I'm just a rinky-dink freelancer, whose hosting requirements are quite modest compared to many of the people here. Yet, all things being relative - my hosting needs are still important and significant in my own little world.
I guess what I'm saying is that I'm sure PR has much larger accounts than my small little server...yet they don't project an attitude that I'm any less important to them. Support is quick, friendly and informative. In fact, I'm waiting to hear back from their sales department about what management services they offer. I really have appreciated having PSM, but because I host so many accounts that depend on me for uptime - I feel like I need to look into more reliable management options.
Actually, 'reliable' isn't the right word...as PSM has been pretty great. I just need a service with faster turn-arounds on tickets.
So all in all, I highly recommend Pacific Rack. I realize my modest server requirements may not be the proper scale from which to judge your own performance and reliablity needs...but their support and network uptime would apply to anyone ... and that I can vouch for. I just feel like I'm in good hands with them.
I just thought I'd take a moment to share a few of my thoughts on my initial experiences getting set up with Pacific Rack...
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Jun 1, 2008
It was finally time for me to take the plunge for a dedicated box, and after browsing through these forums and hearing a lot of good things about Pacific Rack, I decided to contact their sales department. I was immediately responded to and soon found myself talking to Alex and Jordan (both very helpful). We quickly found an appropriate solution for my company, and soon I was off to the setup queue.
Setup took longer than expected, but I think that was due to some custom configuration issues on my end (they had to wait for parts to come in). Support/sales were pretty good about keeping me up to date on what was happening though, and soon things were rolling along nicely.
(Initial experiences with the network...)
Wikipedia lists 14 Tier 1 networks on their article page (for whatever that's worth!), and I think PacificRack (and parent(?) company OC3Networks) sits on Gigabit links to 6 or 7 of those networks. So I was excited to see what the network would look like once I was set up.
Once my server was provisioned and I received a login to their client portal, I started messing around with things and was quite impressed. I signed up for a 1Gbps switch and I've seen several transfers in the 20BM/s - 60MB/s range (PM me if you would like a speed-test file link). These guys have got quite a network!
(Initial experiences with the client control panel)
Their client section is minimalistic, but has the basics. Server info, billing info, ticketing system, and a nice little graph showing you how much throughput your server is experiencing at the moment (or historically). I can't really think of anything it's missing, though it looks a bit bland.
(Initial experiences with the sales/support team)
So far I've sent in several tickets for a number of things (they don't set up rDNS by default), and from what I can tell a support/sales agent is usually on it within minutes. Once it almost felt like I was on a chat with the support rep. Everyone seems to know his/her stuff, and they have all been quite helpful, resolving each issue in (usually) a manner of minutes.
All in all I'd have to say these guys are great. I've only been around for about a week now, but I've been quite impressed. If anyone finds this post useful I'll probably write another one at the 6 month mark.
Feel free to respond here or PM me for further information/speed test links, etc.
I'm interested in the free control panel from pacificrack mycp. Does anybody have any experience with it? What's it's functionality like? easy to use? many feutureS? how does it compare to plesk or cpanel?
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Dec 6, 2007
With all the high power servers/blade servers, the 40A (@ 110V) power limit is way too small. I am wondering if there is any colo space targeted for high density application, e.g. with 10 KW/cab limit for 60A @ 208V power drops. Does anybody know of such high density colocation space? East coast is preferred.
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Jun 25, 2007
I would like to know as to what amount of expectations should one have when opting for a VPS.
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Jun 25, 2007
i.e. what's the ideal kind of website that will work fine with a VPS ideal site in the sense that ... the bandwidth and resources (or other criteria) the site consumes.
The term Managed Services concerns me with the way it is tossed around in the industry and I am curious to see what other hosts refer to as managed services, how they implement them and also what the consumer expects to receive on a managed server.
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Oct 17, 2007
In going over one websites description earlier today they had more than five pages devoted to managed services and in my opinion said nothing. In fact at one point they mentioned their backup power, which while I will agree with that it is very important, that is infrastructure and IMHO has nothing to do with backup services.
Anyway I am interested in your view and definition of what you expect to receive on a managed server.
I'm experienced with various flavors of Unix but haven't taken the VPS plunge yet. My main fear is that I'm going to end up spending a lot of time managing the server, especially security. I'm leaning heavily towards a hoster that's well regarded on this forum but was surprised when I learned the default managed VPS they deliver is fully open. It also sounded like it was mostly up to me to do the hardening. I've seen the really helpful "HOW TO: Secure and Optimize your VPS" article and I'm okay carrying out these steps initially but all of this makes me wonder:
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Jun 9, 2008
1) Shouldn't a brand-new managed VPS come completely closed and leave it up to the user to open the few services they need?
2) How much security work should I expect a managed hoster to provide up front and on an ongoing basis?
3) How much security work should I expect to put in initially and ongoing to keep this site running smoothly and securely?
Don't get me wrong, I'm not expecting this to be "fire and forget" but I don't want running this server to become my day job. And after all, with my current shared hosting package I don't have to do *anything* - other than the occasional outage, it just runs.
moving my colocation (just a single 1U server) to another provider. Is it reasonable to expect to be able to pay the original provider a fee to ship the server to the new location for me instead of requiring me to fly to the DC to pick up the server and do it myself?
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Apr 21, 2007
when I try to run yum update it throws an error
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Oct 13, 2009
Gathering header information file(s) from server(s)
Server: CentOS-3 - Addons
retrygrab() failed for:
Executing failover method
failover: out of servers to try
Error getting file http://mirror.centos.org/centos/3/ad...rs/header.info
[Errno 4] IOError: <urlopen error >
when I run /etc/easyapache it too fails
root@server1 [~]# /scripts/easyapache
Testing connection speed...(this could take a while)............Done
Ping:32.076 Testing connection speed to 126.96.36.199 using pureperl...(120500.00 bytes/s)...Done
Ping:32.179 Testing connection speed to 188.8.131.52 using pureperl...(120500.00 bytes/s)...Done
Ping:49.545 Testing connection speed to 184.108.40.206 using pureperl...(76681.82 bytes/s)...Done
Ping:49.605 Testing connection speed to 220.127.116.11 using pureperl...(70291.67 bytes/s)...Done
Ping:51.603 Testing connection speed to 18.104.22.168 using pureperl...(76681.82 bytes/s)...Done
5 usable mirrors located
Fetching http://layer1.cpanel.net/buildapache.sea (0)....@22.214.171.124......connected......receiving...1%...2%...3%...4%...5%...6%...7%...8%...9%...10%...11%...13%...14%...15%...16%...17%...18%...19%. ..20%...21%...22%...23%...25%...26%...27%...28%...29%...30%...31%...32%...33%...34%...35%...36%...38%...39%...40%...41%...42%...43%...44%...45%...46%. ..47%...48%...50%...51%...52%...53%...54%...55%...56%...57%...58%...59%...60%...62%...63%...64%...65%...66%...67%...68%...69%...70%...71%...72%...73%. ..75%...76%...77%...78%...79%...80%...81%...82%...83%...84%...85%...87%...88%...89%...90%...91%...92%...93%...94%...95%...96%...97%...98%...100%...... Done
Creating directory buildapache
Verifying archive integrity... All good.
Uncompressing buildapache........................................................................................................................................... ...................................................................................................................................................... ...................................................................................................................................................... .................................................................
Checking Update System........Your operating system's rpm update method (yum) was not able to locate the glibc package. This is an indication of an improper setup. You must correct this error before you can proceed.
Please correct the conflicts and try again!
initfpsuexec: using apache 1.x support
Waiting for httpd to restart..............finished.
root 7208 0.8 0.5 46200 5772 ? S 02:06 0:00 /usr/local/apache/bin/httpd -DSSL
httpd started ok
I had three VMs with Fsck VPS, dating back to before they got hacked in June. I've been paying the bill since then, I imagined as a kind of insurance, so that I had the VMs handy if I needed to use them in a big hurry. Last week, I tried to log in, and found that my three VMs didn't exist, anymore. As far as I can tell, the VMs haven't existed since the June break-in.
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Sep 24, 2009
SETUP / PROVISIONING
My first reaction was "They've been billing me for three months, and providing nothing?!??!" I'll be honest, I was pretty tweaked, but after I'd calmed down I decided to see how they handled the situation. So I submitted a ticket asking for an explanation: How long had the machines been down for, and what would it take to get them back up and running?
It took about a day, but we eventually established that VAServ could build three new OpenVZ VMs, and that they would give me three months' credit for those three machines. Since I actually do need the VMs, and I didn't really want to fight about the billing, I decided to go for it. It took another day, but I did get three new machines up and running.
Unfortunately, I do have some complaints about the process, specifically:
- VAServ's technical support is very inconsistent, and different techs seem to have vastly different levels of communications skill and professionality.
- Many of the techs don't seem to bother reading your ticket, beyond the subject. They tend to only be capable of answering the first question in each ticket/email, and they ignore anything else you've asked.
- After the FSCKVPS/VAServ buyout, following the break-in, the HyperVM control panel was disabled. If you need a reboot, or a root password reset, or anything that you can't accomplish yourself by SSHing into the VM, you have to open a ticket. (Seems like a chancy proposition, now, to me.)
Today, I started seeing memory allocation errors in running programs. The machine mostly worked, but certain operations (shell scripts, in particular) would error out. I opened a ticket asking for some guidance, and within less than 10 minutes, the VM started rebooting. I got an update about the ticket a few minutes later, and was told that the VM had been reconfigured (increased memory allocation limit) and rebooted.
I was pretty mad about the no-notice reboot. I'd been in the middle of editing a bunch of configuration files, and I lost an hour of work. It just seems so unprofessional and inconsiderate for VAServ's technician to bounce the VM without confirming it with me, first.
I did get an explanation/apology from the tech who rebooted the machine. I asked him to have his supervisor contact me, which took a few hours, but I did hear back. The supervisor wrote:
"...we reboot the vps if we found any VPS out of memory. Normally most of the service stop working or access got killed when VPS is out of memory..."
To me, it sounds like the reboot is a standard procedure for a common problem. Given that kind of environment, it's only natural that the tech's first impulse would be to reboot, given a ticket about memory errors.
At the same time, it's also indicative of a bottom-of-the-barrel service, isn't it?
- Memory problems seem to be common--is that because they're over-subscribed? Does your 512MB allocation mean anything, or is it just talk?
- The staff can't / won't bother to read through a ticket and give it some consideration.
- The staff has an itchy reboot finger. Their first impulse is to power-cycle, rather than to try to understand and fix the issue directly.
FOR THE FUTURE
I do intend to continue using VAServ / FSCKVPS, at least for now. They're really cheap, about $10/month for a 512MB VM, and I can mostly get done with what I need to do. But this is a qualified opinion. I am solely using these VMs for simple R&D projects: Quasi-professional work, stuff that nobody is currently paying me to do.
Given my experiences so far, I would never trust these guys with a real, money-making business project. VAServ / FSCKVPS is suitable for toying around with, or if you're flat broke, but I wouldn't bet my job on them if I could possibly help it.
I'm setting a calendar reminder for myself, right now, to check back in another month or so with an update to this post. Assuming I'm still chugging along with these VMs, I'm going to make a point of posting my impressions on a regular basis.
If you had the option to pick one location for a POP in Asia/Pacific that would leave you best connected to most people ... where would that be?
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Aug 11, 2008
Hong Kong, Tokyo, Singapore, Sidney, etc etc?
I have a VPS located in LA, USA.
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Jul 10, 2008
For over a week now I have had the following network issues:
- browser timing out (for me and visitors to my site)
- ftp connection issues
The server load is low so it's not server related.
Traceroute TO the server appears fine.
Traceroute FROM the server to users IP's appears to have issues over the SingTel/Optus network.
My webhost says it's an issue for SingTel/Optus.
SingTel/Optus Engineer say:
"Our testings point to a problem either within Cogent's network or on a peering link between Cogent and Singtel in LA.
I'd suggest that the owner of the domain (me!) approach his hosting provider and have them escalate to Cogent. We can't escalate to Cogent as we have no peering with them."
So I've been the meat in the sandwich for over a week with no sign of a fix.
My options appear to be to either move the VPS away from the webhost and host it locally (Australia) or to somehow wait for someone to step up and take responsiblity and get this resolved.
My heart says wait as it's not *my* responsibility but it's costing me financially and professionally.
Anyone else experiencing similiar/same issues from the Asia Pacific region to the US?
While dedicated server providers are quick to promote that they support the server hardware how proactive do you expect them to be in terms of identifying hardware problems?
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Apr 6, 2008
When hardware goes bad a customer might see performance problems and report it, or perhaps notice hardware errors in the logs.
Or is it the host's job to be monitoring hardware components status? Would you consider such monitoring to be part of the basic service or an optional management extra?
I'm interested in your expectations with a typical dedicated server.
a company gives me 40U rack with 16A by 600€ per month. It will be enough power to fill the rack with Dell servers R200/R300 with dual and quad core processors?
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Nov 29, 2007
I just shipped a server out to wowrack.com... Anyone got an opinion on this company?
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Sep 27, 2007
I woke up to a complaint by the ISP of spamming for one of our servers. More than 10 000 spams in a shared hosting environment. Found Steven online, thank God! PM him and he went to work looking for the culprit. He spend time monitoring and putting in scripts to catch the culprit and in no time found the faulty script causing the spams.
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Aug 4, 2009
Really saved me a big headache on how to explain to the ISP. Thanks to the consistent excellent work done by Steven of Rack911.
Those unpatched forums of clients can really be a hassle and a big source of problems.
We plan to redoing one of our rack in the next weeks
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Mar 12, 2008
Server, switch and firewall of this rack will be move to new rack, so redoing cable and order at best.
You known any video tutorial of how to better this?
Our server count with The Planet only seems to be increasing as of late and I'm now starting to drive myself nuts with bandwidth counts, costs, etc.
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Feb 15, 2008
My main concern at the moment is our total bandwidth. While we might have a server with a 2500GB limit only use 50% we might have a 1500GB limit use 200%. I understand that any overages are our own fault, etc but there must be a way for us to combine all bandwidth across all servers!
Is it possible for The Planet or any of the other big boys to provide private racks with pooled bandwidth without going colo?
I am planning on getting a server that will run Linux.
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Mar 25, 2008
My requirements are as follows,
Should be rack server.
Can handle around 20.000 page views a day.
Should be solid.
Should I build it or should i just get HP, DEll etc.
I also would really appreciate if you guys assist me on what components should I get picking up a good server configuration.
I honestly dont understand why does DELL, HP and others price their 1U TFT monitors at 3 times the cost of the cheapest laptop?
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Apr 26, 2008
I mean, dont get me wrong, I am all for spending good money to get quality products but I feel very awkward spending 3 times as much for a screen and keyboard when I can get their laptops WITH OS, MEMORY AND HDD for 3 times as less and use it as the 1U TFT monitors.
I can get a powerful server from Dell and HP at that price for crying out loud.
But then again, I might be seriously overlooking something here because what justifies such high price?
We have about 50 Cpanel servers in our own AS with two upstream providers. On the cpanel servers we use the following IPs in the /etc/resolv.conf:
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Dec 30, 2007
1. IP of the cpanel server
2. DNS IP of the 1st upstreamprovider
3. DNS IP of the 2nd upstreamprovider
I realized, that the upstreampoviders nameserver are not answering that fast and therefore I was thinking to make my own DNS Server, which I could use additionaly after the IP of the cpanel server.
Is this a good idea or is it not necessary? If it is a good idea, which dns deamon would be recommended? If we build this server, maybe would be also nice if we could offer DNS as a single service. Is there any solution where we could create user accounts where user could manage there own dns zones?
I have 10 servers and it causes me $1713 monthly. I decide to get a rack and buy 10 servers from dell but the problem is: I don’t know anything about racks
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May 7, 2007
If capacity was not an issue, where would you buy a rack in Seattle?
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Apr 20, 2007
I´m having a problem right now. I need to buy a Dual Xeon system, to use 2 Quad Cores, however there are some things I need:
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Jan 2, 2007
- I already have a SCSI controller (Dell Perc 4 (PCIe))
- I already have HD´s (3x SCSI U320)
- I want to use RAID5
- The chassis must be 1U
... my problem is that I never worked with SCSI U320, just SATA and SAS. I usually buy Tyan racks, more specifically, this one: Tyan Tank GT20 5381
It doesn´t have the option for SCSI U320, however they sell SCSI Backplanes that are compatible with this barebone. My question is:
- How do I connect a standalone card (like the one I have) to the backplane? Is there any SCSI connector on the backplane?
- Since space is a bit of a problem in 1U racks, are there any kind of cables that can do more tight turns inside the case?
What do you guys think about putting 40 Amps into one rack? Our colocation provider wants to whine about it and not allow it. When we're paying them $1000+ a month - I think this is just shoddy. They say it's for heat concerns - but really this just makes me mad. We have fifteen 1U servers in there, and can't get much more on our existing 20 amps.
View 14 Replies
Oct 3, 2007
Does anyone have any recommendations where I can get a few cheap (full length) rack shelves in the UK. They don't have to be adjustable but would prefer if they where full ones and not the half ones as I don't think they would take the weight correctly.
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Jul 30, 2007
i am looking for a Rack Maps software design to manage all our rack and server position inside the rack.
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Jul 28, 2008
I need 1/4 rack in the San Francisco bay area (hopefully south bay), at least 5A and 5mpbs. Any suggestions?
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Mar 26, 2009
I was having problems with a host and Ed (one of the owners) helped me out creating a custom package to fit my needs and moving my sites across.
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I've posted more than my fair share of tickets and they all get responded to quickly. All the tickets have either been my own problems for example installing scripts or sales questions.
Server speeds are good for me and prices are low.