Mosso Becomes The Rackspace Cloud - Good, Bad Or Just Re-branding?

Jun 28, 2009

The title basically says/asks it all. I believe Mosso initially had no Rackspace affiliation other than using Rackspace's services, and then subsequently became a subsidiary of Rackspace. Now, over the past few days, Mosso has become The Rackspace Cloud.

Given Rackspace's reputation, I have to believe this is good news, but I figured I'd toss it out there for the pros to discuss.

I've thought about taking the plunge to Mosso/Rackspace Cloud but haven't pulled the trigger yet. I wouldn't use anywhere close to the full $100 package at the start but I'd probably grow into it within 6-12 months, as my sites get back online and grow. Thus, I'm kind of facing the old chicken-and-egg conundrum: I don't want to pay $100 for $10 worth of usage, but at the same time, moving sites -- and especially IMAP email accounts -- is such a pain in the rear end, I don't want to keep moving every time my sites/traffic grows.

I wish these guys had a $25 or $50 starter plan from which users could upgrade. I'd be all over that. (I know about their lower-cost Cloud Server packages (or whatever it's called), but I'm not tech-savvy enough for unsupported hosting.)

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Rackspace Cloud - Good Fit?

Sep 11, 2009

I am considering a move from Pair Networks to Rackspace. When I talked to the folks at Rackspace, the guy thought I was a good fit for their Cloud Sites product.

I have several Wordpress blogs, the busiest one doing around 15,000 views daily. I also have 3 vBulletin forums, once which is pretty busy and doing around 400,000 views per month. I also run a few member sites, blog powered and using Amember Pro.

I'm wondering if this is just too much to throw on the Cloud. I've heard that disk I/O is a little slower on the Cloud, and vBulletin is pretty intensive on the database.

Another option I heard is to get a dedicated server with Rackspace, host the databases and anything else I want on that server, but put the code base for the busiest sites into the Cloud in order to take advantage of the load balancing.

Any feedback?

Pair Networks has been great, but I started looking around yesterday because they were having a hard time making one of my servers cope right with the busy blog. Server load through the roof and I was frustrated. I have a feeling I'm overpaying Pair for servers which may be a little dated here. Hence, my lookint into Rackspace.

So, feedback on the Cloud or Cloud w/ Dedicated? Any other pretty busy forums/blogs you know of running in Rackspace Cloud Sites?

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Single Dedicated Vs. Multiple Mosso Cloud Servers

May 10, 2009

I have been very interested in Mosso for quite some time, though Cloud Sites didn't seem quite right for what I needed with the compute cycles they had. However, their fairly new Cloud Sites looks very interesting, and their sales people at least will have me believe load balancing with several server instances will be superior to my current dedicated server.

Right now I have a server with Liquid Web that costs me $424/mo and 4x Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz with 4GB of RAM. The average load on the server is anywhere from 30% at low times to 70-80% at peak times and memory usage is usually 20-50%. On average there are about 1000 mysql queries per second as the site is very ajax-intensive (hence Cloud Sites being way too expensive).

I don't really know the difference and technical side of all of this, I just program and do the business side of things, but I really like what Mosso has and am wondering if I would get a performance boost going with their Cloud Servers (Going with something like 8 server instances at 512mb RAM each @ only around $200/mo including bandwidth). Also, would I want to load balance all 8, or do something like 4 running the mysql and the other 4 serving the actual site?

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Rackspace Cloud Review

Oct 13, 2009

I wanted to share my experience with Rackspace Cloud, till now their support and service are a+, the control panel used to be slow but not it's fixed, the only problem i faced till now was with their control panel file managed but it's not that important as you can use ftp instead, i have cloud sites account with them to host my site Rapid Zone and i strongly recommend them.

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Cloud Servers By Rackspace

Jan 24, 2009

What do you guys think about Cloud Servers by Rackspace?

They said its kind of like a VPS but more powerful.

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Rackspace Cloud Servers Review

May 3, 2009

I am now with Rackspace's new cloud servers. I understand that they are still under a "beta testing" but I decided to give it a go.

Over all I like it. There are however some annoying parts which I will list first.

1. DNS manager issues... I have many DNS records for my domain and it seems that the DNS manager isn't so forgiving. It gives you the ability (or you think so) to delete an individual record however I have never been able to do that. It would always return with an error which is quite annoying. So I moved my DNS servers to another location and have been happy since.

2. Chat support is too much like dell tech support. The first person you get doesn't really know what he is talking about (I have been talking with them a few times about the above mentioned DNS issues and they confirmed multiple bugs within the system but this was at level 2 support and it was quite annoying having to explain the problem to everyone that I spoke too) What I ended up doing is going with Slicehosts chat room where I always found a very helpful hand (they are the same company so it's not stealing). They helped me with many of my issues.

3. The documents/wiki is very hard to find. If I didn't get a link to it from a tech support guy then I wouldn't of known it was there. All it is, is a wiki formatted silcehosts article repo. But it is quite helpful. My tip is to make it more visible.

Overall I am happy with the speed and stability of the server. So thanks Slicehost/Rackspace for your service.

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Your Opinions On The Rackspace Cloud Hosting?

Aug 28, 2009

who here has experience? Is it phenomenal or awful?

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Dedicated Vs Rackspace Cloud For Classified Site

Oct 2, 2009

I'm currently running two classified ad sites with a php script and a mysql database. Both just launched, but I expect them to have decent traffic within 1 year.

Here are the two options I'm currently considering:

1. a fully managed dedicated server such as Wiredtree provides. This will roughly cost me between $250 and $350/month.

2. go with Rackspace Cloud. Take advantage of their $100/month and then just pay as you go as traffic increases.

It's a hard decision.

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Rackspace Cloud Sites Vs MediaTemple Vs MediaLayer

Oct 26, 2009

Am trying to choose a shared host. Either RackSpace Cloud Sites ($100 a month) or MediaTemple ($20 a month) or MediaLayer ($19 a month).

I was really inclined to MediaTemple but I read some real bad review about it. Am wondering what has your experience been with any of the above. In Cloud Sites, do the 10000 CPU cycles get over quickly?

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Mosso, Too Good To Be True

Jan 3, 2009

I have been running my sites on dedicated servers from The Planet for 4 years now. I go through about 500,000 page views per day with a fairly intensive web app (1000+ queries/s). Mosso keeps coming up and it is really interesting me. The promised peace of mind would be a relief and I often have trouble with site lag during peak times even with fairly high end servers. I am wondering if Mosso could work for me or if it is just too good to be true.

I searched the forums, but most of what I found was from 2006 when it first came out, wondering if I can get any info from people who have had experience or heard things more recently. I am really interested about loading times. I read from a lot of people that they experienced slow load times for pages (again these posts were at least a year old), but I viewed some sites hosted on Mosso and they seemed quite fast to me.

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Is Cloud Sites Is A Good Choice For Average Web Site?

Jun 19, 2009

I am very interest about RackSpace Cloud site technology

Does any one over here using RackSpace Cloud Site

I have couple of sites hosted on a one virtual dedicated server, I get total about 100K+ hits per month. About 70GB bandwidth usage per month. Is cloud site technology is a good choice for me?

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Cpanel Skinning / Branding?

Aug 13, 2008

can anyone recomend anyone that does cpanel branding?

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Plesk 12.x / Linux :: Branding Theme In PP12?

Jun 22, 2014

How do we edit/change the theme used in Plesk Panel 12? The settings and documentation has been removed?

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Plesk Automation :: Branding Not Working And Port 443 Fails

Oct 24, 2014

We have tried to add branding to our Plesk Automation install but are not having any luck.

When trying to access the branded domain it tries to redirect to but the page fails to load, looks as though the control panel is not listening on port 443.

Even trying to access https://ip-address of CP fails but https://ip-address:8443 works fine.

If I try to telnet to the CP ip:443 it fails to connect.

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Dedicated Server Resellers - Private Vs Authorized Reseller Branding

Mar 3, 2008

Dedicated Server Resellers - Do you prefer to apply private labeling when marketing your services or do you let your customers know you are a reseller of "xyz" products and services?

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Feb 24, 2009

Are they good? They seems to be backed by Rackspace, which is a plus.

Are they a decent provider to deliver 100% uptime? (scheduled downtimes aren't a problem)

I know 100% uptime isn't really realistic, but AFAIK, Rackspace has been delivering 100% uptime for ~2 years? And Mosso has a large cluster, so I don't think downtime can be that often...

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Mosso ..?

Jan 2, 2009

I have been running my sites on dedicated servers from The Planet for 4 years now. I go through about 500,000 page views per day with a fairly intensive web app (1000+ queries/s). Mosso keeps coming up and it is really interesting me. The promised peace of mind would be a relief and I often have trouble with site lag during peak times even with fairly high end servers. I am wondering if Mosso could work for me or if it is just too good to be true.

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Anything Better Than Mosso Reseller Out There?

Nov 13, 2007

As far as the control panel being so easy, managing clients, billing, registering/transfering domain names. Is there anything comparable?

Im wondering if the $100 per month is worth it?

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Mosso Caching

Mar 27, 2009

Does anyone have this weird problem?? For php applications, they're not so much of an issue. But recently I started to put up .NET applications and there it started so many problems.

The first and most annoying is the caching problem. Whenever i uploaded an aspx file with some change, it takes ages to show up. I have to wait like many many hours to finally see the new version.

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Mosso Experiences ....

Nov 18, 2008

I'm a longtime lurker and finally decided to register today. This place has been great for hosting info., etc.

I've been piggybacking on a friend's Mosso hosting account for about six months. That is, I pay a % of the $100 full-account price, as I haven't needed the full allotment of space, bandwidth, etc.

While I like Mosso and especially the simple control panel, etc., it seems like they've had a tough run of stability problems lately. Other than a couple instances of my site taking a few seconds to load, I haven't been impacted myself (that I can tell).

HOWEVER, I've noticed Mosso very recently has changed the format of their Status blog by eliminating the archives and only showing the latest post or two. This tells me Mosso is concerned with the number and length of outages they've had lately, as it's no longer possible to review recent downtime issues as it was for most of the past few years. (I was watching Mosso long before switching to their hosting.)

Further, maybe I'm just paranoid, and it seems like others would be complaining if it's true, but lately I've suspected some email is going AWOL. There have been several instances lately when I've checked my email after a day or two and noticed 10- and 12-hour gaps with no emails (not even spam). I've also had weird stretches where I've sent emails to a dozen people but only received replies from half of them. (These are friends and business associates; people from whom I'd expect a 95% reply rate.)

After a lot of comments, and especially complaints, on this board over the past couple years, it seems like Mosso rarely comes up here anymore, which seems like it should be a good thing. I'm curious if others here have had recent experience with Mosso and, if so, if they've had any problems.

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Moving From Mosso To A VPS

Apr 21, 2008

I'm moving away from Mosso after their service is kinda shaky and expensive. For now, my websites don't need scalability.

I looked at WiredTree but they seem to have problems (as posted here) but they do seem like the best of the bunch.

What I'm looking for is managed VPS with spam protection, great uptime, and fully managed (updating software, helping out with DNS changes, etc.)

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Would You Buy From A Mosso Reseller And How Much Would You Pay?

Dec 18, 2008

Would you buy from a Mosso reseller and how much would you pay?

Would you buy a plan from a Mosso ( reseller? If so, how much would you pay?

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MediaTemple (mt) Vs Mosso: NOV 07

Nov 26, 2007

I’ve gone through a few monster threads about these hosts but for people like me who really like to research projects before making an investment in time/money this site is perfect! Most of the articles about these two hosts and their “grid cluster” type services are a bit outdated and so I thought a new thread was in order to give updated feedback and experiences of these platforms.

The deal is I'm based in SE Asia now, and I have clients mainly in BKK & Singapore.

There are lots of fly by night hosts and resold resellers of reseller hosting providers so there's no real consensus, from what I can gather, as to which would be the best most viable option if your anything bigger than a SOHO. Ok, well that could probably be said of the US market as well since these things tend to fluctuate and a great host one month is being shat on the next but there is no market domination in Asia everything's scattered.

In terms of uptime promises I've seen 98%, 99%, 100% and even the infamous 200% or your 4.95 back guarantees, you get my drift, but probably THE hottest names on the market right now if you're a designer or blogger based on my month of research in October-November of 2007 are:

MediaTemple . com
Mosso . com

For reference I'm a web developer so most these offers are designer centric (hosting multiple sites, separate reseller panels, gobs of space, oodles of bandwidth, and ability to handle major spikes in traffic.) Mediatemple even has some spiffy iPhone integration into their CP so you can sched ur chron jobs while getting ur drink on at the local starbucks in ur best apple fanboi attire if one so desires...

At the moment (MT) logos are propagating throughout the blog-o-sphere at an astronomical rate. Almost every trendy designer or blog has either been on, is currently on, or knows someone sister’s uncle’s cousin on Media Temple. I half suspect there are people affixing the (MT) logo just to get in on the cool factor while enjoying the 200% uptime guarantee from 4.95 hosts. But all that aside their offerings are quite impressive for the Grid Server and Dedicated Virtual.

The GridServer concept sounds amazing, exactly what I needed a service to handle the massive influx of visitors my ego imagines I get all the time from DIGG (aka the digg effect) and the ability to host multiple domains with enough space/bandwidth at a reasonable price. So I read the reviews, yes there were growing pains from 2006, a few more in 2007 but people were generally saying things improved as well they should.

So I gave it a shot! I decided to test their GS service out using my resource intensive JOOMLA (mySQL/PHP) a luck-foad of extensions and modules installed to drive up my sql queries, and a server side image processing suite that dynamically scales images for slideshows on demand (slideshowpro). With a 30 day money back guarantee it was worth a test why not.

Now to be fair, I'm in BKK (Thailand) atm so perhaps my results would be different but on the GS running my CMS and image resizing progs (also sql driven) holy crap pictures were taking minutes to resize and send... MINUTES! It was as though every pixel was being pulled from one part of the grid, processed at another, sql query goes to the sql side of the grid and if you jumped twice and pat yourself on the head twice while bouncing a quarter off your foot without letting it drop maybe a picture would come through.

That was pretty disconcerting considering the company that develops my slideshow software is... HOSTED ON (MT), but he's on the (DV) servers I do believe.

Responsiveness of the site was horrendous, and maybe if I was running a very lean mean blog only CMS this would be ok but I have calendaring, site wide translation into 14 languages, Dynamic image processing, Forums, HD videos, my porn collection, and a host of other things my clients don't know about...

Anyway, I'm still testing MediaTemple out and have for the time being bit the bullet and decided to upgrade to the DV line of servers which I've heard good things about for $50/mo that also has a 30 day money backer. Online research shows people who've been having issues with the GS seem to find happiness on the DV servers. I'm still transitioning my databases to this platform but it must be the transpacific journey because it's still seemingly slow! Faster than GS but still 2-4x slower than my bargain basement (Singapore based) shared hosting test servers in every way.

The problem is people who are currently on DV are saying it's not digg-proof, whereas the GS tends to be more so if you can live with the performance although I've been hearing some evidence to the contrary as of late. With regard to the DV solution buckling here's one example of a very popular blogger/designer who was making the jump:

"I’m looking for a better hosting company to host my sites. Do you have any good ones to recommend? This site and Best Web Gallery are hosting at Media Temple, 512mb dedicated-virtual server. Lately, my sites have been down almost every day. I’m getting very frustrated with Media Temple and I want to move out. I’m tired of restarting my server (VPS) everyday.
Their tech supports told me that my WordPress sites use too much SQL and CPU resources and I should upgrade to higher hosting plan. But I already upgraded three times since hosting with them: from SS (shared hosting) to GS (Grid-Service), then GS to 256mb DV, and now 512mb DV plan. My site has proved that they can’t handle the Digg Effect.

Recently I got dugg twice and my site was down immediately as soon it made popular to Digg front page. So, I don’t think upgrading will make any difference. I think it is time to move and find a better host."
via ndesign-studio . com

Well that just won't do, clients of my caliber like asiandogwhistles . com are constantly under bombardment from sites like Digg and Fark. So to hear this from a 3rd generation (MT)er doesn't look good and I'm over in Asia so add another 150 ping on a good day but if a whale farts near the optical cable in the pacific it can spike to +250 ping. My whale ping theory is currently being circulated in various academic circles if you must know…

That brings us to now, and right now we are trying to figure out how viable Mosso's solution could be but most of the posts here are from last year. I have written this essay in hopes of being able to get UP-TO-DATE reviews of the Mosso system from users who have spent some time on it. If you are in my boat, your situation will be similar to this:

1. looking to step up from Shared Hosting
2. looking for reliability to handle digg/fark/slashdot
3. looking for a service that just works with little management
4. Ability to add multiple sites with custom user panels
5. Ability to focus on more web development and less on server management

So while I know I'm merely postponing the inevitable move to dedicated right now I'd like to just do what it is I do best, writing long articles... but after that is web development.
I've heard great things about rackspace of course, and while Mosso is using their systems to a degree they have a fully customized their "hosting system" similar to (MT)'s grid concept so it’s not exactly Rackspace.

The question is where do they stand now? Is anyone running production sites on there?

Or better yet is there anyone outside of the US running their sites on there or is that just not a viable option anymore? I’ve done enough searching to understand Mosso’s clustered solution is supposedly better than (MT)’s but is it production stable at this point?

I don't mind giving up ping and throughput slightly if the reliability and service is higher so let's hear it!

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Is Anyone Using Mosso As Their Hosting Solution?

Jan 19, 2009

Has anyone used or is anyone using Mosso as their hosting solution?

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Mosso Analysis - Not Ready For Prime Time

Sep 16, 2008

Given the novelty, the backing of a primary hosting player, etc., I had expected more info on Mosso than I'm seeing. One advantage I bring is I'm not a developer or operate a hosting company, just an entrepreneur who deals with his own servers. Here goes -

I don't think Mosso is ready for prime time. The marketing on their site is beautiful. When a friend recommended it (an entrepreneur like me), coupled with all the promises on their marketing pages, plus the pricing, I thought moving my service to Mosso was a no-brainer.

First of all, kudos to them for having a user forum. I firmly believe this is the right way to go. Unfortunately it also confirmed my experience was not unique. On the day I signed up, the control panel was not responsive. It took a long time and several attempts to load. The user forum also points to almost daily downtime, though granted for only a few minutes in most cases (via the pingdom links provided).

The forums are currently password protected, but a Mosso employee said this is accessible via a demo account. I suggest you review the forums before signing up with Mosso, it would have saved me time and effort.

In short -

1. The service doesn't provide the uptime suggested by their marketing pages.

2. Initial review suggests the software needs security updates. I emailed them my findings, hopefully it helps them. No response after 2 days. I'm keeping this vague intentionally.

3. The cancellation of an account was a mini-AOL-like experience. You can't cancel via the admin console. Turns out you cancel via email. What kills me most about this is the lack of understanding of security. They want me to email them my account's username and password. Since I'm human, I only have 2-3 passwords for all my accounts (banking, registar, etc.). And for me to email them my password is not appropriate at best. I had to use the "forget password" function to create a new one so I could email it to them.

4. I really think they over promise on their marketing. I think they should label it as a "beta" product to better reflect its status. The parent company has a great reputation, and I've used them in the past, hopefully they'll better protect their reputation by more openly reflecting Mosso's status. How can they have an enterprise level system with almost daily downtime?

5. My bad, but I didn't realize until after signing up that they offer no SLA uptime, just a partial refund when it goes down.

I really like the concept, and except for the fact I felt deceived, I would happily go back to Mosso because it provides what I'm looking for, once the marketing matches the delivery.

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WebDesigner Friendly Hosts Like (mt)mediatemple Or Mosso

Oct 5, 2008

im a webdesigner, so most of my time as to be for designing and not to manage hosting settings.

So from my experience hosting companies like (mt) mediatemple (20 dollars/moth) or mosso (100 dollars/moth) are indicated to webdesigner´s that whant to host some low/medium resources websites to their clients.

So any suggestion on other companies similar adequate for webdesigners? I dont mind paying for premium service

Must have/be:

Customized control panel (like mosso or mediatemple)
@Mail (or other beautiful email client)
Quality Support/Uptime
Created more than 4 years
Location: UK / Europe Datacenter

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List Of Good Hosters With Good TELEPHONE Tech Support

May 6, 2008

I'd like to start an ongoing thread here listing the 'Good Hosters with Good TELEPHONE tech support'. In other words, out of the 1,000s of host companies, this may cut it down to less than a dozen.

( And for all you Hosters out there who really want your company to grow, and want to know how, - it's easy: just read here.)

Good telephone support is the #1 ultimate requirement, because:

-It's a lot faster and easier for both the user and the host company, because you can state and answer all questions and clarifications on the spot, you don't need to continually pass new emails with new questions and clarifications, back and forth for days on end, until the issue is solved. It saves tech time and user's time. And saves a lot of nerves.

- It's the best way to sort the good guys from the bad. A bad company isn't going to bother to answer the phone, - or will make you wait way too long, - because they are likely getting endless complaints. The good guys are always ready to answer the phones, with a friendly voice, - because they really WANT to please the customer.

- If a company can't be bothered to pick up the phone, we can't be bothered to even consider them. They're a joke, and so won't be listed here on this thread. (So, before adding or listing any Hosters here, please verfify that they do have Good, quick, friendly, telephone support,; ideally 24/7, but 9am to 10pm might be acceptable, if it was supplemented by some emergency contact.

- Hoster ALSO needs good EMAIL support (and preferably, Chat online, extended hour availability). (I spend a lot of time overseas). It sems all emails should get a non-automated response within about an hour, - and then support should jump on fixing any problem.

I only need support a few times a year. To answer some questions, or fix a problem, or do an install. That's lesss than 1 hour total, so any company paying maybe $18/hour tech support should be able to handle this. It IS reasonable to charge a custm for extended calls, beyond say, 90minutes a year, IF you don't count the 80%? Of times an issue is the Hoster;s fault of stmg gone wrong, and don't count the 'hold' times.

- Uptime
- site Speeds
- Monthly plans, no contract (Only a dishonest host will try to force you into a contract, where they can then ignore you.)
- Reasonable price. (? Maybe $12 to $18/month for a basic business site. We don't need massive bandwitdths, - we all know that's an overselling scam, and can't ever be delivered.)
- a good upgrade plan of bigger options. Maybe even VPS.
- Dedicated IP, and availbility of SSL
-PHP 5, mysql, phpMyAdmin, etc
- cPanel ( Some Hosts are using problematic panels, like Hsphere, which are slow to load, slow in operation, require many more clicks, have too many options, spread apart on many separate pages. Time is money, and this really slows down the ability of a small business to manage his own site in effective time. For example, one WHT user wrote somewhere: "I don't feel that HSphere's interface is nice at all, although I have worked with cPanel and DA all my life... I just found it to include un-necessary features or split features up in to different hard to find pages, such as backups - mysql backups you had to find on a completely different page than file backups, and then there were options to have it in the home directory or server-end backup, in which then you had to wait a good 10 minutes before it was ready. cPanel, just hit backup and hit download and instantly it does everything you need...".

I have used several hosters. Currently on and Godad, which have phone support, and mediocre service.

My LIST So Far:
- Liquidweb: a very impressive company with good, 24 hour support. But to get dedicated IP, you need to go with their $25/month plan. Yikes!
- A very small company. My call was returned, and the owner chatted with me for an hour on the phone! Plans have small bandwidth, but promises No overselling, and personalized attention. Extra $5 for dedi IP. He specializes in Small business sites, and small eCommerce sites. He has only 250 accounts, on 3 servers. He rents servers from the Equinox data center of Chicago. Seems exceptionaly honest.
- MegaHosters. Excellent phone support and WHT reviews. But company was taken over by another company, and so may well go downhill in future. Another problem: uses Hsphere.
- Steadfast. Has a good rep on WHT, and seems impressive. Tech answered the phone immediately, but they say they prefer emails. Sales phone has limited hours. Good price on $20 SSL. But, uses Hshhere.
- JodoHost 24 hour phone. But, uses Hsphere. An Indian company with office in Florida, and good rep. I like the idea of outsourcing phone support, if it makes it more available and affordable. But, the accent on the phone was very hard for me to understand, so maybe this might not work.....
- Hostgator. Yes, it's a big overseller, but seems to get good reviews/results anyway, and good phone support.
- ? ThePrimeHost ?? Mostly good WHT reviews; some dissenters. Site says 24hour phone, but when I called on several nights, no one ever answered...
- Can anyone add to this list? Please list only hosts that meet the above minimum requirements of phone support, etc. Especially useful is hosters you've tried.
- Avoid Arvixe. I had a horrid experience with them, here: [WHT forum]:/showthread.php?p=5097822#post5097822
- Avoid WebHostingBuzz. This company never returned my phone msessage inquiries.

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RackSpace Let Me Down Again....

May 19, 2008

Rackspace provides great uptime, however their ticket service is terrible. It takes them 3-4 hours to respond to normal tickets and 1-2 hours to respond to emergency tickets. If it's a real emergency they ask you to call them but when you call them the person never finishes what they are suppose to do. The person starts and then goes to dinner or their shift ends and nothing gets done.

Well I learned my lesson before and decided to call them instead of submitting a ticket. So I called them tonight at 6PM to tell them my website was hacked. The guy on the phone said it looked like it was a mysql injection. He said would remove some things and ask for a restore and I said okay fine and hung up. An hour passed and didn't receive an update via phone call or ticket. Where did this guy go? Well his shift probably ended. No sense in calling again since it won't leave a trail...

So I submit an emergency ticket on 2008-05-18 19:24:39
No response until 22:05:07 they apologized for the extreme delay and said restore was starting.

Here it is 23:03:25 and my website still isn't restored.

This has happened to me 3 times already and it takes rackspace around 5-6 hours to do a simple restore (I have the support tickets to prove it).

I would understand if it was a crappy hosting company..but I am paying close to $500 a month for a server and expect better service. Does this happen to anyone else or am I an exception to the rule.
It's been 4 hr 22 min since I first submitted a ticket and around 5.5 hours since I first called them and my website still isn't restored properly...

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Apr 27, 2008

I bought a server with RackSpace, for the network, support, quality, and other reasons.

Anyways I am starting up a new VPS division, and thought why settle for the rest when you can have the best. Because there is all of these "budget providers" out there that use cogent, and dual or quad core servers.

So I thought that if I bought the best server I could, with the option to keep upgrading (off peak hours of course). With premium bandwidth, and still be competitive why not?

The server that I bought through RackSpace is below.

Dell PowerEdge 2950 III
Dual Processor, Quad Core Intel Xeon L5335
8 GB Memory (Fully Buffered)
4 x 146 GB (10k RPM) 2.5" SAS Drive(s), Raid 5
Unlimited Data Backup
100 Mbit Dedicated Port
80 IPs

Like I said I will upgrade that server when it gets time, because it could still use some tweaks. Also after this, me and RackSpace where talking about a cluster, but I don't know how that will work out, I think that it would be nice if it didn't pose any problems. And also load balancing.

But anyways I have not received the server as of yet, and I was wondering if anyone could give me your opinions. As this is my first time, and want to make sure that i am going about everything correctly.

I also have hired 3 admins, just for this venture, that have alot of knowledge with VPS nodes.

Also we where wanting to use virtuozzo , but they don't sell it. Would you recommend VMWare, or HyperVM?

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Who Is On Par With Rackspace ?

Oct 28, 2008

I need to obtain a qutoa for a hosting from 3 hosting company (this is a project for a state goverment so you guys know the drill). I am contacting Rack space, who else on that level I should contact.

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RackSpace – Are They Really The Best?

Aug 2, 2008

About a month ago I switched from Virtual Private Hosting on ************ to dedicated hosting on RackSpace. It was definitely an improvement, but I'm still dissatisfied.

Here are painful parts of my experience with RackSpace:

1) RackSpace wanted me to sign paper contract (************ didn't require that). That paperwork took almost a day (several hours of my efforts + some wait time). Sales guy couldn't open several versions of "Microsoft Office Image Writer" that I emailed to him, so I had to resend the document in different format.

2) It is a little unpleasant to deal with RackSpace sales guys. They forget (or "forget") to answer some of my questions; use some slightly unpleasant pushy sales techniques. Is it typical for any sales reps, not only RackSpace's sales?

3) After the contract was signed, it took RackSpace almost 4 days to install the server. I signed the contract Wednesday July 3rd 2008 and was hoping that on Saturday-Sunday night I'll be able to move my web site ( to RackSpace. But RackSpace set up my server only on Monday - not convenient time for me and my users to do the move.

4) RackSpace promised me that they would help with the migration. They gave some tips, but not all of them were good. For example, they suggested me to shut down my web site for few hours while I will copy my database. Not a good approach for 24/7 service. So, basically I was mostly left on my own with the migration.

Fortunately, I used advise of Omar Al Zabir about smooth web hosting migration: http ://

Ironically - it was Omar's recommendation to use RackSpace for web hosting that made me pick them.

5) Average response to my ticket requests is about few hours (2-3 may be?). Sometimes ticket response time is shorter; sometimes it's longer (up to a day or even more in some cases). It's an improvement in comparison with ************, but is that really the best in hosting industry?

6) Most of the time responses are good, ...............

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