4 Years With LayeredTech:
Oct 5, 2009
We are the clients of LayeredTech for 4.5 years. Basically, we're fed up with poor service and below are the details. Love the stories about stupid circumstances leading to major catastrophes? You'll love the story below.
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Sep 23, 2009
Another incident took place in June. We have ordered another hard drive for our server. During the maintenance, their technician obviously dropped an existing hard drive (never admitted by them), causing the bad sectors to appear immediately after upgrade. They were trying to replace it, but replaced a wrong hard drive (!). Their second attempt to fix things up resulted in a broken SCSI controller (!). Their verdict: the server is dead and can't be restored. It resulted in a huge downtime of three days. During these three days, we experienced the lack of professionalism from their staff (besides group leaders), poor coordination between the shifts (another shift comes and they have no idea of what the previous shift has started) and poor response times.
Now, they are moving their data center forcing clients to order a new server (you guys probably heard about it) and we have the same experience: poor coordination of departments. Friday: technicians offered a configuration and suggested to submit a ticket to sales (I've no idea why clients have to transfer information between their departments). Sales came on Monday refusing to fulfill this order suggesting to order a new server from the web site. We gave another attempt and placed an order, asking to upgrade memory and disk - the features we already purchased. Their response? It's not upgradable. Nothing was suggested.
I'm not to tell about the other issues, about red eyes of our technicians that can't get to bed waiting for their support to reply and restoring the server from backups. I'm not telling about our IPs whitelisted in major mailing services; years of work discarded by moving our server without asking us if we like to. Finally, I'm not telling about minor issues; they happened for these years.
Guys, we're fed up with LayeredTech and moving our server out (we have one more and refer it as "hostage"). Yes, we loose money for the purchased memory, for purchased a hard drive and for a setup fee from another provider. But we can't deal with them anymore. Anyone thinking about LT - keep away. Dear fellows who already own a server there - let's keep our fingers crossed; LT is great when nothing happens, but horrible dealing with incidents. Good luck, guys.
For LT management: if you want to proof the facts, my client ID is 4553.
I see it only gives me the option for monthly, quartly, semi-annually, and annually, what if i want the billing cycle to be 2 years and 3 years?
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Jun 20, 2009
I've got two servers with LayeredTech in Texas. One is seemingly totally down. Their support page is unreachable and their billing page is loading as slow as AOL on dialup. Anyone else having issues this morning?
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Mar 31, 2009
My server is down [At layeredtech.com]
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Apr 30, 2008
I told them I selected 2009/3/28 to migrate my server on 13 march, 2009.
Then, I have not received any information from them, such as the new IP.
Now, my server is down and I don't know how to login my server.
Thought I may as well post up a review of Layeredtech having left them recently after 15 months of service.
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Jun 25, 2008
Network: 10/10 - Don't recall a single downtime with them, certainly nothing that showed up on my cacti graphs & downtime would certainly show up.
Support: ?/10 - Unfortunately I can't comment on their support as it's something I never used. Ultimately though, given they are an unmanaged provider, support really should be limited to tracking down hardware issues etc.
Hardware: 10/10 - Never had a single problem with the box I was on.
Sales: 9/10 - I'll give em a 9 for the hassle of scanning ID etc, although in fairness these days, you expect that with pretty much all providers so not a major issue.
I'd read bad things about their cancellation process, e.g. people continuing to get billed for cancelled servers etc, this hasn't happened to me, I gave my two days noticed (as required in their terms) and they did everything properly.
The only downside really was they increased the price by $9 or something, although in fairness, that was a pretty small increase and they made up for it by providing remote reboot ports, although I never did make use of them since my box never crashed.
Overall, a pretty positive experience, only left because I needed much more powerful hardware and LT's deals aren't as good as they once were.
While I only had a server with LT for testing and running our helpdesk off network... I'm happy to say that I'm finally fully moved from LT. (My new off network home is at GNAX, btw.)
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Apr 21, 2008
I went from a reseller of 3+ years, with a peak of ~20 servers ... to nothing.
Way to go Layeredtech!
I started this thread out writing all about my history with LT, and my thoughts on what they've done... but I decided that it wasn't worth it. Layeredtech will probably continue doing what they are doing - swindling customers - and there's nothing I can do to stop it. I'm just happy to no longer be a victim.
Because they offer AppLogic we chose a company called LayeredTech.com a.k.a layeredtechnologies.com;
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Jun 29, 2008
I have not had much issues with the access related issues and support was fairly quick;
But, i have decided not to use them as a DataCenter because
- One they they stopped our server by not giving any advance notification by telling us that there were a spammer and they do not allow any account with Spammer
- Earlier their warning were only for 8 hours . So if you happen to sleep when they send notifications you wake up a disabled server; They refused to improve this and they rejected to accept he fact that Web Hosting accounts can have many reasons that can be abused for spam.
- We have woken up to $1800 charge one day and we wanted to dispute it. They have given us RTG charts which does not explain anything about the detailed usage.
We have asked them to listen to our reports from WHM that shows only 200 GB usage rather than 15000 GB they charged us for. They were pretty quick to comment that WHM calculations are not reliable.
- On another note we paid for a year for Cpanel licenses. We had to cancel 2 Cpanel licenses and asked for a refund. They said, they could not refund the payment for Cpanel license; well they charged for a year. At least a credit? No. They offered to enable it if we need;
- Applogic? Another utopia. It does not work for cpanel purposes.
Whenever you have problems, High Availability feature never works. The other server never picks up the functionality.
When you ask why, they say you put so many accounts on one server.
Well, you want us to put 250 account on a server prices for $700 USD per month? That does not make any sense;
I have used in the past so many Data Centers
Layered is the least flexible one. They do not give any value to your thoughts and rights;
I have started using netelligent.ca and they are great guys. I will be canceling all my accounts with Layered as soon as my account term paid will expire.
Just wanted to share my experience
I remember long time ago when I used to host on Layered Tech fast network good stuff, affordable price my first server costed me 90 dollars on Layered Tech with about 20 dollar setup one time fee.
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May 28, 2008
I visited today after about 2 years and I'm pretty much surprised to see their prices they are by no means affordable as they were previously and the setup fee is now 50 dollars on every server.
With such large number of servers in their data centers shouldn't they be able to make them affordable? yet I have seen same server on WHT ads section for fraction of the price LT expects and not to mention the excessive setup fee.
I'm not complaining, its their business, but is it really helping them? I cant be the only person feeling this anti-love for Layered Tech being a former LT customer, I had no problems with them or their services I just left after I sold my site and moved into VPS. But seeing the new prices its a bit shocking.
I have a Win2003 dedicated server w/theplanet since 2004 and a Win2003 Web and FreeBSD server with LT shortly after purchasing theplanet server. I'm leaving the dedicated world and into the colo world. The reason is i like the total control of my server and when something happened to my server. I know i'll work nonstop to fix it and not reinstall OS as the only option. (My win2k3 server got system corruption at LT and th tech told me, OS reload to fix the problem. I know a lot of you thinking having dedicated server gave you a piece of mind or whatever but if OS reload is the only option then i might as well take the risk and run my own server and buy some spare parts in case of server melt down. However, i think it got to do more with LT using whitebox parts because my theplanet's server take a lot of abuse as well from me and it chuck a long just fine since it's Dell's entry level tower server despite having Cellery as CPU while my LT's windows server have P4 w/HT option. Both have 1GB of RAM. I think 1GB is rather limited nowaday. I also like the option of using whatever hardware that i want with my colo server and not paying extra $20 per month for RAM or whatever.) /end rant.
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Oct 26, 2008
anyway, here are some pro and con that i hope you guys will find it helpful.
1. very stable hardware because they use name brand like Dell
2. good network/tech support
3. Orbit - one place for everything. love it.
4. professional service
5. No price hike since 2004!
6. they have system in place to alter(email) you if your sever went down. LT have no such thing that i know of.
Con - not many. Didn't come across anything that piss me off.
1. good network/tech support
1. Not so stable hardware. They have to replace my FreeBSD server with AMD64. Originally the server have AMD XP. I think they use whitebox parts. I'm not saying there is anything wrong with whitebox parts but they could be using cheaper parts.
2. too many different login. Encompass, knowledge base for tech support...etc. It will be nice if they have something like Orbit. plus, you have to call them to change your CC and their reason is it is more secure that way but how so? their employee can write down my CC. why do you need human interaction for CC change?
3. price hike
This is all i can think of right now. I'm leaving the dedicated world and leaving the comfrot of dedicated provider and going into manage my own server plus the hardware. Hopefully, my server hardware can hold up like theplanet's Dell server.
I've been reading that layeredtech's helpdesk or whatever they call there backend has been hacked again just a few days ago and the hackers got the customers root passwords.
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May 31, 2008
This happened about a year ago also with them. How does this keep happening?
I thought about not giving my datacenter my password but then if it goes down they can't do anything.
I had two server from LT for few years. I was happy with the server until 6 month ago. I got an email from LT and was told the price will be increased. I have not choice but paid what they asked. I got another email few days later, again LT increased price. I think it's fine if they increase the price. The problem I got is: LT increases the price but at same time LT still offer same package I had back to few years to their new customers. I called LT, they told me they can do nothing. Today I looked the offer carefully. Here's detail.
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Jul 10, 2008
Dual-Processor Opteron 248$59/Month
Hard Drive(s):2 x 160GB SATA
Free upgrade to 2 x 250GB
IP Addresses:8 (5 Usable)
Notes:No Reseller Discount
Setup Fee:$999 setup
Ha, $59 not bad deal at all. But watch out, $999 setup fee. Think this, LT will increase your price two years later. Then monthly cost will be $59+$999/24=$100 OR if LT increase you price one year later, your cost will be $59+$999/12=$142. Just think twice before you order from LT.
I've worked with LT and a few others for some years but, never worked with SoftLayer. I'm looking for people's comments and advice that have had at least a years experience with both companies. We have some serious sites. One site reads from MySQL, uses about 30% of its traffic pulling in external data from around the world to create png maps from the data, and serves 10,000 pages in just under a minute and 6 seconds during busy times. We've been moved around inside SAVVIS once for traffic reasons, and the network is fine.
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Mar 9, 2009
It's time to upgrade. Softlayer seems to have a lot of compelling features not the least of which is KVM. Because of our traffic, a wrong DC choice would be very expensive for us. That's why I'm doing my due diligence here. Thatís why I need to hear from people with experience with both.
If you actually use the KVM to load servers, and the power switch to do hard-reboots, I'd like to hear about how well that all works. Maybe iSCSI experience as well if there is any of that out there.
I received an e-mail that goes like:
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Sep 29, 2008
"Data Center Migration Efforts Underway, from SAVVIS to Databank"
"The LayeredTech data center have informed us that in an effort to optimize the network architecture, they are planning to move all servers from SAVVIS location to a more centralized facility, the DataBank data center which is also located in Dallas."
I've been a layeredtech customer since early 2005, and until this last insane price-hike fiasco, I've never had a major complaint.
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Dec 2, 2008
But now it keeps getting worse.
I wound up keeping this particular server around after the price hike (for several reasons, one of which was misinformation from a LT sales person regarding the prepay option) and several days ago received an email stating that my server would have to be moved, and that due to the chassis type of my old server, they could not move my server, I would need to migrate to a new server.
The email was less than forthcoming with details, so I tried to phone the person who sent me the email. The call went straight to his voicemail, where I left a couple messages asking him to return my calls, which he never did.
Finally I called their Sales department to figure out what was going on, and finally spoke with a nice & friendly guy (in a different department), who he stated that he felt like he was in the middle, and he just wanted to help us (the affected customers) out.
Okay, I figure I can handle moving all my custom software to a new server figuring that they would find some comparable piece of hardware to move me to at the same cost.
I was told I would have to pay around 10% more per month for a server with only a slightly faster CPU, only 1GB of ram and only 1 hard-drive (current server has 1.5GB of ram & 2 hard-drives mirrored)
Oh, and I have to have everything moved by the 18th of October.
And I'll have to pay for 2 servers while I move.
Or, I might be able to have the server moved to a different space at Savvis, but that would likely only be a short-term solution, and this situation would come up again.
I find this really appalling--they really must hate their customers who helped them through the early years!
Since everyone else seems to be doing the review-your-VPS-provider thing, I thought I'd join in.
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Nov 23, 2008
Providers we/I have used, either for business or personal use. Note that with most of these companies, we/I usually have the smallest available offering - we aren't trying to do shared hosting on any of these VPSes, but typically use them as nameservers or mailservers, though I host one or two personal websites on a couple of these, and use or have used some as VPNs, et cetera.
(I should also point out that I'm not as uptight and anal as some folks here; I don't monitor every single DNS slave and secondary MX server via a dozen different services, then shoot off a half-dozen support tickets every time a single service reports it can't ping the machine, nor expect a response to each one of those tickets within five minutes. So, if you're one of those under-medicated OCD types with three cellphones, two crackberries, and no girlfriend, take my comments about uptime below with a few grains of salt; I have no pseudo-scientific graphs, charts, or spreadsheets to substantiate my perceptions, which are just that: perceptions.)
That being said:
JVDS: Were really quite good, back in, oh, 2004 or 2005 or so. Once acquired by DedicatedNOW, however, it went through a steady month-by-month decline until earlier this year, when they finally settled down to that special level of appalling mediocrity below which even they could not manage to descend. We finally gave up on them this fall, and regret not having moved away from them years ago. JVDS "support" is actually so bad, that not only did I give up on them completely, but I to this day remain hesitant to open a support ticket with any other company, for any reason, lest I experience a repeat of the rude, traumatic, and terrifyingly inept horrors that have been perpetrated on me by the "support" staff from JVDS/DedicatedNOW/Fortress ITX. Best avoided, IMO.
Crystal-VPS: Have been with them since sometime in early 2006, as far as I can tell. Had some network problems... once. Other than that, and a few amusing communication mixups via support ticket (they speak English, I speak American), they've been great.
They're a much-overlooked option for UK VPSes, and I'd recommend 'em, if you're in that market.
VPS4Less: I've been a customer since April of 2007; I actually have a couple of VPSes with them: one "basic", and one "minimal". If you can live with their limitations - modest memory and disk space - they provide an excellent service, especially given the price. I probably wouldn't try to run a hosting business on one, but as a nameserver or mailserver (what we use them for), they work great. Since '07, one of our VPSes had unscheduled downtime - once - due to a hardware failure on the host, which was fixed in about five hours.
BetterHost.ca: I got a VPS with them in December '07, for a personal project. Not the world's most powerful VPS, but the uptime has been perfect or near-perfect, and I've never needed to contact support. I could probably get more bang for the buck elsewhere, but I'm happy enough with their track record of uptime to stick with them.
Welcome2Inter.net: I also picked up a VPS from these folks in December 2007. Much like VPS4Less, they provide unmetered VPSes in Germany. Much like VPS4Less, I have nothing but praise for them - the service and uptime over the past year have been excellent.
Virpus: We used them for a VPS this summer, for a short-term project. The price was right, the service was good, but we no longer needed the VPS after the project was over, and, with our main, dedicated servers in the same facility, I'd be a little hesitant to use 'em for anything really important, just because of the eggs-in-one-basket thing. As far as I can tell, Virpus are 100% excellent, but let down by their upstream, Wholesale Internet, who some months are 100% excellent only about 99% of the time.
CheapVPS: The unmanaged VPS side of A2B2, or whatever it's called this year. Run by Rus Foster, one of the two smartest Linux gurus I've ever had the privilege of communicating with (the other being Steven of Rack911), and who used to own JVDS back when it was awesome. They don't advertise much, as far as I can tell, but their service is excellent, and they occasionally have some special offers on their website that can't be beat. Not, obviously, a provider for those who need hand-holding around computers or think CPanel is the greatest thing since cheese, but an attractive option for those who who are competent enough to be entrusted with a command line. We've had a VPS with them since early this summer, and highly recommend them.
NYNOC: Everybody seems to hate on these guys, but we've had a VPS with them since October of this year, and the only complaint I have is consistently high iowait, though that seems to have improved in the past few weeks (knock on wood!). I believe the only time I had to contact their support was to get a PTR setup, which was done in under an hour. I like 'em, so far, but don't let that stop you from hating them, if that's what makes you happy...
3 years with beachcomber
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Aug 23, 2008
I have been with beachcomber for 3 years.
First on Fortress ITX, then on SoftLayer and after that in Gnax.
I liked the Fortress ITX better but at the time they were limited on the servers they have.
The Softlayer site stayed farer from Europe and I have after that moved to the GNAX datacenter.
The service from BeachComber was very good and usually i was able to solve almost any issue quite fast.
Usually they are 20-22 hours per day online.
The chat service was very nice.
Then they have been bought by pugmarks. Pugmarks was very fast on answering tickets and on being on chat.
But just one week after their change of owner i have a strong server attack with thousands of index.php files being affected.
They made a full restore of the server (they charge for it) but after finished the restore the hacker was back in the server and they dont know what to do.
They told me to contract someone to reinforce the security.
I have contracted jonesolutions and they were able to stop the attacker.
But then i stayed with a full managed server where i have to pay more to have a second management.
The last thing they have done is to refuse me the chance to sign for their server promotion under beachcomber because i was a client of pugmarks.
That was the reason to quit.
But if you may sign directly with beachcomber they are very good.
ive been hearing about this from everyone, do you think in 10 years, thats where everything will be? lots of hardware cost for web hosts going away?
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Oct 9, 2009
I decided to post a short review regarding PowerVPS. I've been with them for almost 4 years, and it's been great.
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Apr 3, 2009
After terrible experiences with some reseller accounts, I decided to get my own VPS.
Truth be told they were a bit pricey when I signed up but I decided to try and see if their support was as great as everyone was saying, and at that point I reached the conclusion that peace of mind and tranquility are more important to me.
I must say they are great and it was the right choice. Very fast and knowledgeable support, always taking care of everything, answering requests that sometimes were related to third party scripts or settings. Overall it was an amazing experience and I would recommend them in a heartbeat. In almost 4 years I can recall just one major downtime and that's because it happened recently otherwise I'd have to start searching the closed ticket logs to refresh my memory regarding the last time I had any problems.
I have really been blessed with a great and stable VPS provider, and for that I thank everyone here who have shared their experiences regarding PowerVPS.
I decided to post this review now, because soon I might be moving my VPS somewhere else and decided that before I go maybe others will find this review useful (like I found other reviews in the past). The only problem now is that I'm paying $84.50 for a VPS which comes with Fedora Core 2 (which is pretty much outdated), 20GB of disk space and 768 MB RAM. Right now, this is lot over the average price of other really good providers like ServInt, KnownHost, WiredTree. Taking into account the current economic situation and the fact that I don't make any money from the VPS, I cannot afford them anymore.
However a really big thumbs up for PowerVPS and for the quality of their hosting and their support.
The site I currently host with them: [url]
well I have been with imountain now since 11/01/07 and they still are by far the best hosting company I have ever been with.
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May 1, 2009
I started on a simple clustered shared plan, moved to their clustered semi-dedicated plan and now am on my own dedicated server (opteron 246 with 4GB of RAM). my server runs a wordpress blog that last wednesday night had 868 concurrent connections and ran as smooth as if there were only 10 concurrent connections. WP-Cache, xCache and memcache (huge server) are utilized as well as offloading images to steadyoffload.com
There were a couple of issues in the past but nothing major for me. The MYSQL outage didn't affect me as I wasn't on the house database server cluster that went down. there are the occasional issues for a few minutes here and there but nothing major at all.
Hyperspin show my uptime 99.891% since January (there was a large DDOS attack in there).
I can live with that considering I have failover in that if the imountain server goes offline a splash page from another hosting account(In UK) shows up within 3 minutes stating the server is offline and will be back up soon. When imountain comes back online within 3 minutes the splash page is gone and my blog shows again.
This is imountain's strongest aspect IMO. Their support is very knowledgeable, fast and even will help with 3rd party scripts. The have helped me setup a couple of custom things, always answer my questions with personal responses, not canned messages and always get issues solved.
They also have phone support which I have used once just to ask them about an issue real quick. For me email support is better.
I can't go into this topic much for certain reasons but their prices IMO are competitive.
HSPERE control panel which takes some getting used to. I have it mastered now but when I first signed up I was lost as hell.
what i would like to see
I would love to see a customer forum. At one point they said they were going to install one but at this point nothing has come of it.
If they don't want to do a forum, I would like to see more updates on their blog when issues arise.
Still would like to see support sign the names to support tickets so I know who is who. if the support ticket does have a name it is always imountain.com not the techs name.
I write this review somewhat sadly as it marks the end of a hosting experiment. It started off as a hosting experiment in which I wrote my own control panel and used mpm-itk, but unfortunatly it just wasn't that popular, cPanel is the "Windows" of the hosting world now, its very hard to get people to try something else, this combined with the exchange rate have forced me to move closer to home.
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Oct 4, 2009
I posted a previous review about CoreNetworks some time ago (i think it may be lost now due to the DB issues at WHT), but to recap i signed up for there $24.99 server. I was intially pretty dubious due to the price, but i have been happily proved wrong! Really since my last review not much has changed, server uptime has been excellent, i've not suffered from hardware or network issues. A few months ago a 0-day roundcube exploit infected my server and started to perform a DOS and using alot of bandwidth, they dealt with the issue very professionally, shutting down the network connection to the server and giving me the oppertunity to fix the problem.
If you are after a cheap and trouble free, and i cannot stress this enough completely unmanaged server, i would strongly recommend CoreNetworks enough.
I only have one DNS record left linking to the server (katie.hostby.net)
I'm at Pair.com since 2000.
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Jan 19, 2009
I started a website in HTML, then by different CMS (SPIP, Joomla), and now I use several PHP shopping carts scripts (Virtuemart, CS-Cart). Currently I have 10 sites.
I NEVER had a hacking attempt in 9 years. None security concerns. No downtime more than 20 minutes. Cumulated over the last 9 years, all downtime are less than 4 hours.
You can check by yourself any downtime of any Pair.com server, because Pair.com downtime archives are easy to check, on-line and updated in real time:
My only concern is spam. When one of my email address catch too much of spam, I just need to close and open up a new address to defeat it (sorry, it's the easy way to fight with spam, but I'm not enough smart to setup SpamAssassin).
The speed of my shopping carts is great (I'm on a shared server).
That's why I stay at Pair.com: (for me) There's nothing better!
I've been a satisfied customer at Servage for several years but the last couple a days is getting a little sweat on my forehead...
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Jan 6, 2009
I'm not sure but some really weird things is happening at servage right now ....
I've tried to login at my controlpanel in almost a week - several times a day, but are not allowed access at all . Get the message that etiher username,password or captcha is entered wrong... I then try to reset my password etc - and it works all fine until I'm trying to login with the new one...same result - NOT working.
After several non working tries I decide to write them personal emails at firstname.lastname@example.org, email@example.com, firstname.lastname@example.org email@example.com (which is the founders private email ), but NO answer .... usually they're really kind and efficient and answers within a few hours, but this time : NO ANSWER .....
This evening I would then try to contact them again, and see on their webpage if I have missed some important email adresses, and I was QUITE surprised to notice that almost ANY of their subpages is leading to a non-existant page - EXCEPT from the order page.... pretty weird, I think
I'm not saying that they're on their way to close down, but it is actually an option if we take a look on the world economy in these days...
I would be glad if other Servage Customers could tell me if it is possible for them to login at their controlpanel at Servage
Not really full five years. I signed up for essential VPS plan in March 2004 (so for few months it will be full five years).
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Feb 26, 2009
My VPS is fully managed and support is great. It is real 24/7 and response time is always about 5-15 minutes, and almost always with problem solved (there is no annoying replies like; need more information's, please let us what you want or something like that) They always fix the problems and they always know how to fix things.
It was some big failure with hardware (I can not remember date) but they deal carefully with that, move all of us to different machines, clients was well informed, and generally there was not any long downtime (as far as I can remember)
Network are great. They have direct link with Deutsche telecom which means very good connection for Europe.
Few times I request backup for accidentally deleted files, and they recovery them fast.
Only critic for billing. One month (I can remember when) they charge me for extra bandwidth. It was caused by some attackers on server I do not know, as none of my domains cause that (It was some bandwidth leak other than http, ftp or mail, that I am not familiar with). Normally I can not spend even 10-15 % of total bandwidth , but that particular month it was 300%, so they charge me for all. I do not know if it is my fault or not, but maybe they should protect server better or whatever.
Other than that I have never had any problems.
I recommend them to anyone as they are really ''peace in mind'' company.
For the time being I will keep to use Servint services. I hope I will not forget to come back here again after five years with 10-years review.
I was a member of hivelocity for about a year and 4 months. I really like this company.
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Sep 20, 2009
They have very fast support even if you don't buy the golden ticket for support for dummies like most websites want you to buy for help with your server which is called managed servers.
I went with an unmanaged server because i knew my way around the linux system. Any type of trouble i had all i had to do was go to live support and ask a question and they would right away check on the problem and fix it. I even remember sitting in the chat support for a few hours while they discussed things that were wrong and how i make my server more secure. They also even upgraded a few things for free for me that i didn't have the time to do myself. I also liked the ability of being able to go unmetered for bandwidth for a little bit more money instead of hundreds of dollars more.
Although if you know very little about linux or servers in general i would suggest the managed package.
But i would recommend them to people who are looking for a great company who doesn't lack the support a lot of websites out there tend to have with cheaper prices.
I have had servers from other websites such as managed which worked out for a while but their support was very bad and since years ago they have moved up higher in prices which lead me to find other web hosts to fit my needs.
Now before you jump to any conclusions the only reason i left hivelocity is due to i quit my job and needed to put my money elsewhere for a while.
They even let me go a month past due just so i could save my files which i really owe them one for that.
1-10 being 1 the lowest in the following catagories.
Support - 10
Server - 10
Price - 8
Company - 10
uptime - 10
I am so overwhelmed by the quality of hosting provided by Medialayer, that I decided to review them after being almost 2 years on their servers. My "bread and butter" website is hosted on their server and all I experienced in these 2 years was sheer quality, stability and prompt customer support (very rarely required).
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Apr 26, 2009
It is a saying that you get what you pay for, and it shows. Medialayer is not one of those hosts with "unlimited everything" plans for $3 a month. I am on their starter shared plan which is $9.95 a month with 500 mb of space and 10Gb bandwidth. Some may find that costly, but believe me, it is worth every cent.
Uptime: Excellent. I have never seen my website down or someone complaining about it. No downtime experienced whatsoever till now.
Speed: Rocket fast. Scripts execute rocket fast too.
Ease of use: Excellent. They provide direct admin (instead of cpanel) and never faced any problem with that either.
Customer support: Blink of an eye, round the clock. I am from the opposite part of the world (GMT +5.5) and at 11 AM my time, I get instant response to a support ticket if opened. Secondly, they go above and beyond, - I had a problem with one of my php scripts and these guys studied the script and pointed out the flaw (which might have been harmful) if not rectified.
I will be more than happy to let anyone know my website, mods please let me know how do I prove the authenticity of the review, with my website. These guys deserve a lot more than just a review.
Conclusion: The best host so far I have got. In these aspect I must tell you, I have 3 more hosting service providers, Medialayer smokes them apart. And my personal thanks to Gurpreet Virdi via this forum for running such a tight ship consistently. I believe, the success of a website business depends on the hosting heavily, so Medialayer folks - it has been my pleasure to stay with you all these time and thank you for everything.
I signed up for service with TMS in August of 2005.
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Aug 31, 2008
Signup - When I intially signed up I decided to pay with Credit Card I was then asked
"In order to complete processing of this order, we will need Credit Card
verification done via Fax. We will need a copy of the credit card, a copy
of a picture ID and a printout of the e-mail below with your signature faxed
to us at XXX-XXX-XXXX."
or I could have the option of using paypal... I wanted the server fairly quick so I decided to go with paypal. (This may be a problem for some people but I was given the option and if I had no other choice I most likely would have sent them what they requested).
I paid via paypal in the morning and the server was setup @ 2:17 PM.
I had absolutely no problems with this server and had no tickets until October
when TMS opened a ticket to let me know I only had 100 gigs remaining of bandwidth and by their estimates I would go over for that month. I was asked if I would like to prepay for bandwidth or I could have server port shut off once bandwidth is reached... I decided to prepay. (TMS is the first server provider who has actually gave me a warning before I went over... I was amazed)
In September I ordered another server from TMS to do some testing on server was setup within hours and I had no problems once again.
In January I added another server to my account. Once again setup was fast and I had no problems. 1 year later I cancelled this server (mainly because I could not justify the cost and it usually just sat around doing nothing)
April 2007 is when TMS Moved from The Planet to Colo4Dallas. I was in my opinion given short notice to schedule my server move but once again I really did not have a problem as the servers are just for fun projects I am working on. Move went smoothly and servers came back online faster than I expected.
Every server at TMS is on 100mbps port, I am always able to burst to the full 100mbps - which is something I have never been able to achieve anywhere else I have been.
In the almost 4 years I have been with TMS I have only had 21 Tickets on my account and only 1 of those has been because of a problem with TMS (A server was acting weird so they replaced it for me completly), Tickets are always answered within minutes reboots are fast and quick. (I usually request reboot even tho Every server comes with remote reboot port)
I do have one negative but it is an industry standard and not limited to TMS.
I saw some offers on WebHostingTalk for new TMS Servers. I had asked if I could be upgraded to one of these new servers... Unfortunetly I was told I could not, however I could upgrade at the normal price which was $40.00 more than the Advertised price... I did upgrade one of my remaining servers but the other I decided not to. I just felt being a customer for so long I should have already paid off the hardware and upgrading should not have been a problem at promotional pricing. HOWEVER I do understand this is an industry standard and every host that I have used has this same policy.
Overall I would give TMS a 10/10 I love TMS and would recommend them to anybody! Price is good / Service is Amazing / Staff are friendly
I however am always on the lookout for new hosts and I will most likely being cancelling my second server to find a provider with a more competitive price(TMS New Customer pricing is awesome). (I moved my third server to FDC and have been very happy).
My review is mostly how I "feel" about the company, if you have anymore specific questions feel free to post them.
I want to share my positive review of The Planet service.
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Dec 19, 2008
I have been using servers at The Planet for almost 3 years since the time YourHost posting weekly deals on WHT.
If you're an old member here, you would remember how people waited for the new weekly special (especially the Christmas one).
In general, i'm satisfied with their service, very stable network, fast support, competitive offers from time to time.
I really like The Planet "Escalation Procedures", which i request phone call for any issues affecting server uptime.
I received a few phone calls when doing hardware upgrade, monitoring system notify server down ...
They don't just send an alert email but they call me to notify server down.
Support response time is usually 15-30 minutes.
There was a period that it takes a few hours to get a reply, i think during the merging of EV1, but it was improved shortly after that.
Hardware quality: I never experience any issues with hardware, the oldest server is 3 years old and running well.
Network: 9 (there is no 10)
Support: 8.5 (some room for improvement but still the highest ranking among other providers i use, LT, SL, DN ...)
I got a VPS with smokyhosts in summer of 2007, and now is as good a time as any to write a review here on WHT (where I found them in the first place).
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Aug 7, 2008
Quite honestly, the reason I went with them initially was that they were the only ones meeting my requirements (price!) at the time - with their discount offer.Support
My VPS was setup fairly quickly. I made the payment during the night and had the access details when I checked again in the morning, can't say exactly how many hours but surely fewer than five.
In all, I've called upon their support three times -DNS settings in resolv.conf got cleared (and I obviously didn't know what they were before) - they responded with the nameserver IPs, which I then put in myself.
VZPP backups not working due to some reverse DNS issue - Fixed overnight.
My IP range blacklisted at outblaze (I contacted Outblaze, who obliged by whitelisting my IP) - I also contacted smokyhosts support, so that they'd be able to identify which one of their clients caused this. Not sure of the action taken one this.
I always was ready for the "unmanaged" service I had purchased - so I always asked for support I "deserved" and not what I thought "would have been cool to have".
eg., instead of "I'm unable to send emails" I first found the root cause myself and then did a "my NS settings are messed up - please re-send details" instead.
All in all, although I never really taxed their support with anything large (which in itself might be considered a good thing), I always got satisfaction when I did.Uptime
I have been with two other VPS providers before this and I have to say the uptime here has been the best.
There hasn't been an instance when I wasn't able to reach my site (or someone else reported having problems) when I wasn't aware of the issue beforehand. I was always notified in advance.
I'm not having site monitoring/tracking so no numbers, unfortunately.
Total of three known downtimes. The longest one being due to data center outage.
But if it's any good - my VPS's uptime as of writing this is 154+ days and even the last restart was of my doing.Speed
On my VPS I'm only running three low-to-medium traffic sites for my friends - one SMF forum and two wordpress blogs. That includes HTTP/SQL/MAIL/POP/IMAP/FTP ... the works).
Mainly command line administration assisted by an extremely light control panel (ISPCP - for my friends to manage their own sites).
Each of my friends is happier now with the speed/stability than with previous VPS providers (slower speeds) or shared hosting providers (messed up/badly configured/unstable hosting environments).
Server load as of writing this, with 6 users online on the SMF forum - 0.07 0.06 0.03.
The only times I've seen load figures close to 1 are during the nightly backups that ISPCP does (gzip).
Data transfers are slower than you'd expect with a 10 mbit connection, but still good enough. Various site speed test tools report that my SMF forum loads in about twice the time WHT does.Overall
My hosting requirements are pretty simple (and easily met, imo) - a plain-vanilla, no-frills, unmanaged, low-medium config VPS with an excellent uptime. Constant/recurring nagging issues, no matter how trivial, are a total turn-off - I like my environment to be stable.
So far smokyhosts has met these requirements pretty well.
I understand I'm supposed to report my own post and submit one of the domains hosted ?
I signed up with tronictech.com on 2004/04/22 after seeing them on WHT offers section.
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Sep 14, 2007
It has been 4 years and about 4 months now.
It is unsupported hosting. I don't need support as long as the server and services are up, so it was a good deal for me.
Speed has always been satisfactory. I had no problems about it. Both download/upload speeds and script execution has always been fast enough.
Network and uptime: I have noticed a few downtimes (i am talking about 4 years) but they didn't last long.
Support : Surprised? Yeah, i had opened a few support tickets about WHM / Cpanel or payment issues. The few problems were after a server move,caused by Cpanel/WHM and the way i had played with NS records. David replied them quickly and with an exact solution. Support was very fast and helpful considering it was unsupported hosting.
I'm not a reseller but i have an account with reseller capabilities , i host 6 projects of my friends and i host my 3 domains with them. Neither me nor my friends who are using this service ever complained about the service.
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Sep 13, 2008
I moved over to Power VPS after having been on shared hosting at my first provider for 4 years. Basically, they were overcharging me like crazy. Then I had a very brief false start with a big name hosting company. They didn't answer my very first ticket "My SSI includes are not working" for 2 days. By that time I had already been spooked and signed up with PowerVPS.
I got a 256 mb "Managed" VPS with CPanel plus a few extra IPs; and the signup process was painless. With one or 2 exceptions everything seemed okay. I heard a few comments about my sites being slow, but no other problems.
Things went well for the first year or more. Tickets were answered promptly, and because I was serving just my own sites (not reselling), I encountered very few problems. One that did arise and perhaps should have been a signal of what was to come. I honestly can't remember the issue, but when support told me that if I wanted such-and-such to work I should log in as root and modify some obscure (to me) *.ini file. I didn't want a dummy like me poking around in the nether regions of my server. After voicing my concerns, a tech went ahead and edited the file.
As time went on I noticed that more and more I had to explain my problem issues more than once. It appears that when an email ticket is escalated, the details from the previous email do not go along for the ride. I occasionally had to explain and/or clarify the problem a number of times. In fairness, some of the problems may have arisen from my non-tech descriptions .. but! .. what should PowerVPS expect from folks who rent a "Managed" VPS?
I had a problem with my site email not working, so I submitted a ticket. The answer I got back was from a tech informing me that email was working no .. and had tested it. The problem was he had turned on and tested "Squirrel Mail".
Getting the regular email working took several more tickets with occasional shards of information/advice coming from different techs. There was no 1 definitive answer.
On 2 occasions, someone changed the password on my WHM.
A couple of months back I got an email telling me that PowerVPS would be doing a kernel upgrade on the server. (I honestly believe that, at that time, management already knew about the <iframe problem with a number of servers). Okay, so we were down for an hour .. fair enough.
Then I noticed some malicious (iframe) code in on a page. I alerted support. They told me the entire server was infected and would have to be rebuilt. According the the info I got, Fedora 2 had a vulnerability.
Now begins the insanity.
Removing all that malicious code from all my sites (and Apache man pages), ten uploading again took more than 8 hours. Rebuilding the server took almost 7 hours. I was glued to the forum reading, "We're working on it," messages until I couldn't stay awake any longer. Next morning I woke up to find all my sites still off line. A support ticket informed me that all was well with my server .. and had been for 8 hours.
"No it ain't!" It turns out that an Apache module had been installed wrong.
Come on folks .. check your work!
Then I started reading about more servers on PowerVPS being infected ans asked support what was going on. They still had the infection.
They had rebuilt the servers with Fedora 2 yet again!
A long frustrating email to management resulted in an admission that my server had been rebuilt wrong. The only recourse I had was to backup my files (not a CPanel backup), let them rebuild the server, then reload everything .. including setting up and loading a number of mySQL databases.
So about that ime PowerVPS had a sale going. The only way existing customers could benefit from more ram, more space, more bandwidth was to upgrade to a bigger new server.
So I asked about upgrading but to a DirectAdmin Control Panel and they said fine .. but I either had to backup and upload, or pay for 1 months backup space. They pointed me to a script that "might" work for a CPanel to DA restore.
C'mon guys .. I've been here 2 years, had all sorts of problems that were your fault .. twice .. and you want me to pay for what most hosts would do for free?
"Our 10GB of ftp backup space runs $7.99 per month."
PowerVPS was a good company when I started with them. They offered good services and seemed to be good folks. IMO, somewhere along the way, they seemed to have lost or changed their focus from "good service" to "strictly bu$ine$$". I have moved to another provider. Would I ever consider going back to them? I don't think so.
... the end
While lunarpages is kind and offers great support. The support takes a while. They frequenlty get hacked or block your ip to where you can not access cpanel and switch your servers a lot in the past 3 months i got transfered to 4 different servers with the last one atlantis and prior one belogna. There support can take up to 72 hours to respond back where other hosts at max 24 hours. Their downtime has been around 97% not advertised 99.9%.
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This is what really upset me.
I contacted them through email to cancel my account and they said they need more info, ok. Gave them info and they went ahead to renewing the account after I had gave them proper info. I tried to get this resolved for over a week now.
I thought since they renewed my account i should access my account and download my entire site, well I could not access cpanel again, no surprise there.
I just now got off a 20 min phone call and they tried to get my account canceled as I gave proper info to cancel the account so I would not be renewed and they tried to sell me their service for $75 to close my account.
I eventually had to threaten them to press lawsuits "not that I would even if it wasnt handled" and they said we will close your account and not charge you the $75 to do so.
My god! How hard is it to close an account with such service?
When I joined them my first year was absolutely great! It just has started to decline in the past couple months or so.
I rate them at 50% great because their supportive in all areas except for the slow response and canceling an account.
Dont use them ive had much better success with GoDaddy.... wow GoDaddy! I know tell me about it. GoDaddy is not my favorite host.
You need to be careful when finding a host becasue ive learned that they pay to be on the top. I am now using Host Gator with no compaints looking at moving to HostMonster for the price and services though should I?