I would like to have some advice about a VPS-hoster.
Their name is Valueserver, from www.valueserver.de (their a german company)
How do you guys think about the offer they are doing;
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I think its a very good offer and they also say its possible to cancel the contract each month.
I don't recommend this company.I'm waiting over 6 hours only for hard reboot but They don't make it yet.
They don't reply our support ticket's , and today we were disgraceful to our customer's...now our server is not connected yet...we are waiting them...
I have been with valuserver for a couple of years now
For the past 5 months i have had nothing but problems
I had no access to my server for 6 weeks despite me sending over 15 support tickets.
Now it takes 2 weeks for them to answer tickets and when they do, they do not fix the problem or they delete the ticket completely.
So much for their loyalty to long time customers
I have waited 3 weeks for them to re install the operating system and now it has made it worse. my server keeps shutting down due to a fatal error
I have sent 4 support tickets the past 7 days and all of them have been ignored
2 weeks ago i was told by one of the employees Sven Weiss that i would get a credit of 1 month for loss of service, i am still waiting for this to happen and my server is due to be paid today
I expect my server to be shut down as i am not paying 80 euros until the credit is applied to my account, which i think is fair
I have even sent a copy of the convo regarding the credits to thier accounts and they still ignore it
If you are looking for a cheap server DO NOT go with this company as they do not care about customers and only want the money
I am appauled at the customer service from them as they have conned me out of my money
I will now be looking for another company as i have no way of getting my money back from them for the crap service i have had for the past 2 months
I've had a lot of bad experiences with colocation and leasing, but none that are as bad as what I've experienced with Valueserver.de. I was going to colocate my servers at this location, but I'm glad this happened so I know that is a poor decision. I've had a server that's been down for almost 4 days now. It took them a day to even respond in an email about the server. They only respond about once a day to my emails, with something that's not helpful. It appears that a server I lease with them has a bad network card and is not allowing it to get online. They have not even looked at the server that I know of to confirm what I believe to be the problem and have not made any attempt to fix it. I can not reach them at all. They do not appear to have a valid phone number listed on their website and they do not respond to emails often. It baffles me how a business can be run so poorly. Before this ever happened I had multiple network problems with them where all of my servers would go down for an hour or so about once or twice a week. How can I run a business with a server that's been down 4 days? How does Valueserver.de expect to keep customers this way?
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