Resellerways/WarmWebHost
Nov 16, 2008
I am after some reviews if anyone has used this company before.
I paid for 3 yearly Master reseller accounts from Xtremeserv.net. Things were going OK, until one day the VPS that I was on suddenly got full. I logged a ticket and after about a week I still got no response. They are really bad, and I wouldnt recommend them. I am now start proceedings with Paypal and a legal team to get my money back from them as I am still within my 30 days.
Anyway, after being stitched up by them, I am really skeptical about everyone. I need to get my own VPS and quickly.
I saw WarmWebHosts deal which runs out 30th Nov and was wondering how good their support are, and their services.
Has anyone used them? Or are using them to this day? If so I would like to hear your opinions before I even think about signing up.
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Apr 2, 2009
I buyed vps two weeks ago,
but my vps down two days ago and delete my account whmcs system on
[url]
and again register support system, and open help ticket, but not fix my problems, and not answered my tickets and still down vps
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Feb 10, 2009
i place my first order with resellerways.com around 2-3 month ago but on that time their servers have many problem and goes down and etc but actually i should say Mike management is really nice and after 2 month i place new order with resellerways and when i check their servers i see they are really changes all things and have really excellent servers with fast speed.
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Dec 7, 2008
I signed up to resellerways for the $29.95 VPS which included DirectAdmin and unmetered bandwidth.
I've only been with them for a week now but i'm getting good speeds up and down
considering it comes with unmetered 10mps connection.
The main thing I have to commend them on is the support. I doubt that it is true 24/7 support as I only seem to get responses during office hours, but during that time they reply very quickly and helpfully.
My one main regret I think is that I opted for direct admin rather than cpanel.
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Mar 8, 2009
So many of you may remember the bad outage that happened back in January. The servers went down, I personally had to take charge of the situation and try to bargain with LSN to keep the servers up so we can all take our data out. LSN, said that we had to pay to get the server back up. And the thing is that if the server wasn't paid for that night, all of our data would be erased.
So I had to fork out over $300 just to pay this guys server bill.(And thanks to the few people that pitched some money).
He said that he'd pay me back by February 14. So I was like alright w.e. So I called him a few days before, and he basically said he was tight on cash and he'd surely have the money by February 28. So, I was like alright, so I'll let him pay me back by the 28th.
Now it March, I continuously call him, and no response. I got his wife a few times and she keeps saying that he isn;t in... I even opened a support ticket. I got a response from a hired Tech support agent that said he'll pass my message on to Mike. Still No response...
My tip to all of you, is stay FAR from dealings with Resellerways. They might be really cheap and you may say they're rock bottom, but their service is rock bottom too.
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Aug 15, 2007
I have had horrible trouble with this very unscrupulous host, WarmWebHost, and problems from day one, but it seems since the first of August they they have just disappeared. They use "bait & switch" tactics, said they offered things/services they did not (such as NeoMail and 24/7 support). They do not respond to support tickets, and their ticketing system stinks. When they initially got back to me on my first few tickets, it was a basic and curt reply (“looks good from our end”) and of little or no help.
WarmWebHost is a “ColdWebRipoff”. My sites were down quite often, and when I complained and put in trouble tickets, all of a sudden my databases mysteriously disappeared. Can you say "retribution"??? Plus, if you do open a trouble ticket, they will arbitrarily close your tickets without taking any action or responding to you – I reopen them, then they close them again!
I've tried in vain to contact these people. Seems like they've taken our money and run. I say "our" because there are others. Seems there are quite of few of us that had WWH accounts that are having the same issues. I've called them (got their number off WhoIs), but there's just some cryptic answering machine message that I doubt is even checked. I also doubt that anyone will call me back... but, hey, you can try it. I've also emailed them, pm'd them, tried their "Live Online Support" (which by the way is *never* online!) and put in tickets galore via their ticketing system. Don't count on the tickets though, because if you put one in they just close it without responding or acting on whatever the issue is.
I’ve done a Google search on 'warmwebhost', and it comes back with plenty bad reviews, all along the same time frame (here's an example: [url]
And they guy on that site that did post a good review (Michael at BlackListedHosting) is defunct now... I wonder if WWH nuked them too? Additionally, I see WarmWebHost has posted his “services” available in LOTS of forums, so it’s obvious they are wanted to attract and gather as many accounts as possible in as short a time period as possible. I wanted to post here as well because I know this is one of the forums WarmWebHost has visited and posted in, and it was via a forum “host request” that I found them… er, rather, they found me. So, maybe they'll read up on how pissed some folks are and do something (hey, we can hope, right?).
Also, bearing in mind that I’m not a hosting specialist, but with regard to “uptime” measurement, isn’t that supposed to be where your hosting services are, and not your host’s OWN personal site’s server? For instance, say my hosting was on IP 123.45.678.910; the “uptime” that is actually being recorded is off their own server (where their WarmWebHost.com site resides), with IP address of say 456.78.910.11. Is that right – is that the industry norm? Because that is what is happening.
Anyway, the short of it is they have ignored me and my requests for support and repair, and ultimately a refund of my money if they can’t/won’t respond and/or fix the problems - my sites are down, my databases have mysteriously disappeared right after I reported them to a web hosting forum, and I have not heard a peep from them in going on three weeks. I had 4 outstanding trouble tickets for 4 different problems (cpanel access, email problems, databases gone, and websites down); I looked into the ticket system *hoping* they'd answered, but no - all the tickets were closed again with no response or action! I'm very unhappy, and would like to see them Blacklisted.
They have a 15-day money back “guarantee” (wink, wink), but if you can’t get a response, what good is that guarantee and how can you enforce it? I'm not a legal person, but I do believe that there might be some fraud involved here too if they've promised/guaranteed refunds and then have not done so. Seems like they've taken a lot of people's money (mine included) and now have just vanished.
Stay away from this horrible host; they are deceitful and will take your money; you won’t get the service and you won’t get your money back.
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