Iron Mountain - Going Downhill
Dec 18, 2008
I've had my hosting account with Iron Mountain fairly happily for around a year or so now ... it seems though that recently things are headed downhill.
Support requests get answered - eventually. I had sites down and very slow yet again today (lately seems like a common occurrence), and a ticket submitted about six hours ago now has as of yet gone unacknowledged.
I've gotten used to endless FTP timeouts and generally spotty speeds, but it's definitely gotten worse... to the point where I might have to go shop for a new provider.
Having some clients on Iron Mountain hosting who I depend on to make my living, this is just a little to risky!
Caveat: I do have a shared plan, and it's definitely quite inexpensive. So, this could just be a get-what-you-pay-for scenario. Regardless though, in my more recent experience, they are helpful and generally nice to deal with. But neither service speed nor hosting service quality are particularly great.
View 9 Replies
Aug 25, 2008
I've been with imountain.com for a full year now. When I first started with them, I liked them a lot. Now I like them even more.
A brief example. There was some confusion on my billing, probably mine moreso than theirs. Here is part of the message I got from support.
"First of all, we would never shutdown your VPS without letting you know way ahead of time so don’t worry about that."
View 5 Replies
View Related
Aug 6, 2008
In my whole entire lifetime I thought that I would never do a 1 year review on a host, ever. Each time I signed up with a host; something came up - whether it was needing more diskspace or bandwidth, excessive server downtime, getting "you did x thing and you must leave" notices, or just wanting something closer to home - that is, until I found Brandon and crew at iMountain.com.
The stay from 8/5/2007 to 8/5/2008 has been nothing but pleasurable and enjoyable. While there have been some bumps along the way (UPS explosions, ISP !@#$ ups, etc.); this has been by far the best host that I have ever used.
Their servers are very fast and reliable. With 8 core AMD Opteron CPU's powering their web servers to a whopping 16 core AMD Opteron CPU setup for the mySQL server cluster; you never have to worry about server lag. And if by chance the server should bog down, just shoot em an email and it's always resolved within minutes.
Need a custom backup cronjob? They do those. Just be sure you know how to use Crapsphere ... cough, erm I mean Hsphere, as that is the only control panel that they use on their shared hosting servers. You can get cPanel and other control panels on dedicated servers from iMountain, however.
The good thing about iMountain's clustered setup is that if one server goes down, it won't affect your entire site. So if the email server crashes; your web and mySQL will still be up. So on and so forth.
Just load up one of my main sites at [url]to see how fast iMountain.com is. I think you will be very impressed.
View 10 Replies
View Related
Jul 25, 2007
Brand new to posting on this forum, but been browsing for a while. Also brand new to VPS, but i recently decided to take my first plunge into the VPS world. I've been using Iron Mountain VPS for about 3 weeks now, and since there seems to be very little talk about their services on this forum, I thought it would be useful to post my opinions, and maybe get the opinions of some others about this provider.
My Background:
I began my search for web hosting because I had been hosting my own email server at home, but began to have several issues keeping the server up and running (power outages, network outages, power supply failures, etc...). My wife was complaining about her email being down, so I began looking for a more reliable solution I'm also a software developer, so I also had some interest in running some "hobby" type j2EE programs, so I began to look at VPS solutions. Since I am pretty technically inclined, I was just looking for a low cost unmanaged VPS solution with at least reasonable reliability that was powerful enough to run j2ee applications, host email, and run a couple other services like hosting my digital photos and setting up a versioning control repository (svn). I actually took the time to make a speadsheet to compare over 10 VPS providers, and eventually found Iron Mountain to be the best solution for me.
Setup:
Their sales department was VERY quick to answer my questions, and very accomodating to my requests. I purchased their Pearl package online, and once the transaction was complete, I recieved an email that I could already log into my control panel. Here is the timline that things happened:
11:35am - Purchase transaction complete
11:36am - Recieve email on my billing info, and how to get into my VPS control panel.
11:48am - Recieved email that my VPS has been initialized, and I can no SSH to my instance
12:22pm - Recieve email that they have already setup a MySQL database for me (on their servers), and it is ready to use (without me even asking mind you).
4:31pm - I send an email (not even a support ticket) saying that I actaully prefer PostgresSQL
4:40pm - Recieve email that they will setup a Postgres instance for me
5:34pm - My PostgresSQL instance is up and ready to go (on their servers!)
So in summary, that is 13 minutes from purchase to having my instance up and running. 34 minutes additional to have a database ready for me to use (without me even asking for one). And another hour of time it took them to get a Postgres instance up for me... Not bad
Perfromance/Reliability:
Let me preface this by saying that I am a father of 2 with a full-time job, so I really don't have time to run benchmarks and such. Also, my VPS is more of a personal site, so I don't have to worry about reliability as much as say a reseller or ecommerce customer. So I'm only basing these comments on preception and my knowledge of the technology Iron Mountain uses. In genereal, I have experienced NO downtime, and performance seems VERY quick. My J2EE application almost seems to run faster off these servers than it does on my localhost development environment... which is good enough for me.
Now let me rant about why I am very comfortable with their ability to continue to have great perfromance and reliability. One key here is that this is clustered web hosting! This means they have (for example) 30 servers working together like 1 giant computer. This giant computer runs all of their customer's VPS instances. If one server were to fail, nobody is losing service, it just means that there are now only 29 servers making up this one giant computer until they can get #30 back up and running. This not only protects us customers against one possible cause of downtime, but it also allows Iron Mountain to do server maintanence and upgrades without interupting any of their customer's service. My employeer has a similar setup in their datacenter, so I am semi-knowledgable on the benefits of a cluster. Now their service could still go down because of things like network issues (which is often out of the control of the VPS provider), but at least it removes risk at one point of failure. If you need anything more reliable than this, you should consider other alternatives such as having a mirrored service with another VPS provider on a completely different network.
Another HUGE selling point for me is that they host my databases, email, and spam filters (and DNS if you need to use it) on THIER servers! All three of these can potentially hog system resources (disk space, memmory, and bandwidth), so to not have them taxing my personal instance is HUGE. This also spares me from having to configure and maintain these services on my own. Oh, and to top it off, the perfomance of these services are VERY fast. However, the flexibiblity is there if you decide you want to host your own database and email on your own servers (obviously).
Support:
As I mentioned earlier, I only really needed an unmanaged provider, and I haven't experienced any issues to this point, so my opinion on their support is limited. However, I have sent about 5-7 emails their way, and have received a response from them within 10 minutes every time! This gives me quite a bit of comfort should a real issue arise.
The funny part of all this is that I can not tell whether Iron Mountain's plans are managed or unmanaged. I guess they are at least semi-managed, as they have setup a database for me without any questions. I guess my question is whether they are fully managed (ie will do backups and install custom apps for you) or not... Maybe an Iron Mountain rep can chime in here.
Summary:
VERY smooth sailing so far. I have email, databases, subversion, apache, tomcat and more running, and still have plenty of resources left over for more. Sales/Support has been VERY friendly, and I have no concerns their. For what I need out of a VPS, who could ask for more. Their prices are also very reasonable, and their new Quartz plan is an amazing deal for a hobbyist like myself. Not really much to critisize at this point, but I will keep this forum up to date if anything arises.
View 14 Replies
View Related
Mar 27, 2008
it would appear that Iron Mountain ( www.ironmountain.com ) has filed a trademark infringement suit against InterMountain Mortgage also known as Iron Mountain Hosting ( www.imountain.com ) regarding the use of "Iron Mountain" and various colors and service marks.
I don't think this will come as a surprise to many people given how similar these two names are, along with the fact that Iron Mountain have been involved in IT well before InterMountain Mortgage decided to take the plunge into hosting.
It's going to be an interesting trial by jury to say the least...
Reference:
[url]
View 14 Replies
View Related
Oct 29, 2009
I've been a happy and devoted customer of WiredTree for almost two years now and have noticed some ugly changes sweeping through the company recently.
In the last few months:
1) Ticket times are taking longer and longer to receive a response and more "new" people are responding back. From 15 minutes, it now takes a lot longer to get a response.
2) Servers are going offline a lot more often. Half a dozen times in the last month alone.
3) Notifications for any work being done that would affect your service are no longer being sent out.
4) More and more of my site users are complaining about slow server speeds from all over the US.
I'm not sure if there has been a change in management or they are overselling their resources but WiredTree is becoming more and more like Bluehost and it's terribly disappointing. The hosting company I grew to trust and respect is no longer the same company.
Unless things change, I would highly suggest anyone looking to WiredTree for a fast, solid, dependable VPS solution keep looking.
View 14 Replies
View Related
Oct 1, 2008
I have been with SolarVPS since the end of January and for the most part I have been very happy with them (even wrote a good review of them on here!), with very few issues with the server or support. In the last month I have been seeing a lot of problems with my server and have contacted support on a few occasions. First off I don't care for their new support SLA, they only offer phone or live chat for "emergenices" and have been quite rude to me in both occasions I have contacted them. It also seems like they have outsourced their help (I was told when I signed up in Jan that they didn't do that) which is frustrating. I was on the live chat help today and the operator was very cavalier and even "hung up" on me when I still had questions. I then got back on and finished asking my questions, he then "hung up" on me again without waiting to see if I was done asking questions. That is just rude and poor customer service. I am pretty disapointed at this point.
I am also annoyed with their little screw up with Parallels and how slow they have been to resolve it (over a month) so billing has been a pain in the butt.
Anyways that is just my two cents and I was wondering if anyone else had experienced the same issues, or if it is just me.
View 14 Replies
View Related
Jan 11, 2009
So I have been trying to get answers to two support queries.
#1 Can LS enable real time updating on my AwStats.
#2 Can LS check my server is not blocking outgoing pings, as technorati and others will not detect when I update wordpress on multiple domains despite the mysql tables showing it is working.
View 11 Replies
View Related
Jan 16, 2008
I've been with Liquid Web for around 2 years after reading on these forums that they were good.
Problems did not start until this year. On the 7th I raised a critical ticket - that pretty much the only site I have on a dedicated server was giving me server 500 errors when trying to do necessary and basic things with Movable Type.
Liquid Web persuaded me to take it up with the makers of Movable Type which I did (Six Apart). Six Apart have now had a look and bounced it back saying it appears to be a server problem and have fairly isolated the problem area or so it seems.
Between the 7th and now I raised a few tickets complaining that they were not fixing a critical ticket. That did not seem to help too much.
The problem then got worse around half a week back - I can not even log into Movable Type without the server core dumping.
They told me to have Six Apart look at the cores and Six Apart did. They said it was a server problem. I bounced that back to Liquid Web this over 10 hours ago - raised another priority ticket and have not heard anything.
Now I call them on an international call - and I've been on old - wait for it - 45 minutes and counting - WAITING on a manager since nobody can tell me straight what the situation is!
This is not my idea of heroic support by a long shot.
Open a P1 and going on 10 days later no solution, nobody knows what is happening and 45+ minute hold times (still counting will hang up if it hits 60 minutes) and no proper responses to emails. NOT GOOD ENOUGH.
And so liquid web know this is for real - the original ticket number is 890340.
View 14 Replies
View Related
May 23, 2008
Basically I need to virtualize a single new dell server. One virtual server needs to run windows 2003 server standard and Microsoft SQL 2005. The other virtual server will run CentOS Linux with a perl and PostgreSQL application.
The dell server is going to have two quad core xeon processors (8 cores total), 8gigs of ram, and two 15,000rpm SAS drives.
I came across Virutal Iron which is free for the single server instance and seems like it will do the job well. Has anybody used it? What is performance like? Seems to run a Java backend so wondering about the performance there.
Any other recommendations? I looked at VMware but the cost is so high, and probably more then I need, since I only need to virtualize a single server.
View 7 Replies
View Related
Mar 23, 2007
Can anyone recommend a dedicated server provider that will allow us to setup a virtual iron cluster.
View 1 Replies
View Related
Aug 14, 2007
A company i am working with is looking to install a VMWare setup comprising of something like this :
6x Dual Proc Quad Core Nodes with 16GB RAM
2x Clustered iSCSN SAN Nodes
I am intending on purchasing the full suite including DRS/HA/VMotion.
Now this is all well and good but the software pricing is absolutely horrendous! So my question to you chaps is :
Is anyone using the latest Virtual Iron or Xen Enterprise in a high end environment?
Obviously VMWare is the market leader, the big boys are using it and its something you can bank on. (literally! HSBC use it ALOT!)
Is it even worth looking at VI/Xen for something like this? The cost would be like a quarter of the total cost of a VMWare license.
View 3 Replies
View Related
