HostOnce.com ...
Sep 6, 2008
I came across this website from doing research on new webhosts as my current host, HostOnce, has completely disregarded all of their customers.
My site, Aero247, has been done for over 15 days and there are absolutely no signs that it will be brought back up and running anytime soon. I've submitted numerous support tickets and have yet to receive any answer from the joke that is tech support.
When I login to my FTP server, there is a folder titled "Delete and recreate your FTP account." I've done that numerous times and that folder is still there, and nothing else is! I can't delete that folder or upload anything to the server.
If you do a quick Google search for "HostOnce review" you'll notice that I am not the only one having the problems.
Stay away from HostOnce at all costs! I now have to completely rebuild a site that I've been working on for five years.
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Jul 16, 2008
I wanted to get out of the contract with them for a long time ago. I think it was october 2006. I asked them I wanted to get out of the contract, but they told me I had to stay with them until october 2007, since they had already extended the contract ( without asking me. ) I contacted them October 2007, and then they said I only can get out the contract after March, since (again) the contract was extended. Now, I contacted them to get out the contract, I posted the message, at their helpdesk and sent email to the billing department. No reply for a week.
I just need to switch the host. My newhost is helping me, but unless they relese my domain, I can't switch. and they don't give me the authorization code. Hostonce is terrible host.
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Aug 27, 2008
I've been handling the design and updates for a local private school for a few years now. They use HostOnce for hosting. Over 2 weeks ago I noticed that when I try to bring the site up in a browser I get a login prompt - [url]. I've submitted several help desk tickets to HostOnce with no response. Since school is starting, I recommended the school change hosting providers. So they bought hosting with GoDaddy who I also use. But now I need to transfer the domain name and I can't get a response from HostOnce. I send an email requesting that they initiate the domain transfer to GoDaddy every day with no response.
Besides a few email addresses and the help desk, there doesn't seem to be any way I can get in touch with anyone at HostOnce. What options do I have left? The school is currently stuck with a site that can't be accessed. The company seems to be in Australia but I've read the phone number listed for them does not work. I'm looking for a US phone number or something.
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