DailyRazor - Accounting

First of all - I should point out that my experience with DailyRazor's hosting is entirely positive. Servers were fast, setup was fast and everything was as expected.

However I've had a nightmare of late with the billing side of things.

Back in July I asked to cancel my account for good reasons [client needs had changed] and I had an email confirmation that this would happen on August 1st.

Due to my own stupidity, I forgot to cancel the PayPal subscription on my side, and a further payment was made to DailyRazor on August 2nd. I was incredibly busy and didn't notice this for a while, then a further payment was made on September 2nd.

I was able to raise a PayPal objection - as suggested by the host - to the latter payment when I discovered it (the first one had gone past the threshold for complaining) but this went unanswered and was closed by PayPal.

The host's last response was that as I didn't cancel the PayPal subscription, the hosting account auto-renewed. I was never informed of this at the time and would have insisted on instant cancellation there and then (and would have avoided the September payment going through).

I have now asked a number of times how I can have this money repaid to me, and several months later I'm getting nowhere fast. As I live in the UK, thanks to our economy, the exchange rate between the pound and the dollar has plunged - so even if I do ever get the money back, it'll be worth about 1/3rd less than what I paid in the first place. If it had been refunded on time then that wouldn't be an issue.

I'm very annoyed at the way this was handled and wanted to make it public after weeks and weeks of frustration.